Rated 2 out of 5 by MS1105 Great Restaurant, Poor Hotel Staff
The gentleman that checked me in was very polite and helpful. My server that evening at the small plates and wine bar was also very nice but the morning of my departure was painful. I valeted my car and never saw a driver at checkin nor checkout. A line of about 5 business people were waiting on cars at 8am a normal time to leave a hotel and I ended up waiting a half hour to get my car. Eventually the poor sales girl had to go get it for me and as nice as she was she is not used to driving cars and could not figure mine out. I called to get my folio sent to me a day later and the front desk woman still tells me she is too busy to send it. I have called 3 other Sheraton locations for folios from this month today and all have sent to me right there while I was on the phone. This place is an unnecessary headache. Fine facility but serious lack in service.
November 7, 2014
Rated 5 out of 5 by DCC42 Iowa City Sheraton
Great hotel. Good food. Attentive staff.
We enjoyed our stay.
November 5, 2014
Rated 4 out of 5 by WillW Hotel has good location
Located well. Club room service needs improvement
November 3, 2014
Rated 3 out of 5 by Conrad54 Good Hotel but NOT for Family Weekend.
We have stayed previously while visiting my son and all was fine. This family weekend was not good. It cost over $800 for the two nights. Convenient definitely but poor service, food and amenities. We did Club Level but always out of Food. We waited over 20 minutes in Share restaurant and no waitress came. We went to bar to order and they told us they just stopped serving food. We could not sleep since there was 8-10 students in the room next to us up all night. For Club Level you should get a mini frig as we had food for my college student we had no where to keep. Good hotel but NOT for Parents Weekend, way overpriced for what you get. The advantage is that it is a great location.
November 3, 2014
Rated 2 out of 5 by williams08 old
old and needs renovation. not worth the 7000 points I paid per room
October 30, 2014
Rated 2 out of 5 by Boomer21 Overrated
Just a quick update to my stay at the Sheraton this past weekend.
• TV wasn’t working well. Worked, but acted as if the cables were lose. I pushed them back in and it helped, but TV was fuzzy
• Shower drain was broken
• Bed was very uncomfortable- The left side of the mattress had a huge indentation and bed needs to be replaced.
• Very loud noises coming from the hall and outside most of the night.
My wife and I have stayed at the Sheraton at lease 5-6 times in the last two years
Overall the stay was a C-
October 27, 2014
Rated 5 out of 5 by Visu Good facility
Excellent. This is a very nice location, near the U of Iowa campus.
October 19, 2014
Rated 5 out of 5 by MaxYourLife Phenomenal Staff!
Beyond clean rooms and good food, service make all the difference! Kyle and the team at the front desk, Jason and Patrick and their entire team in banquets and facilities, everyone was friendly and responsive.
The location is right on the pedestrian mall and great restaurants at the hotel and nearby. I would definitely stay here again.
October 14, 2014
Rated 3 out of 5 by FormerHawkeye Disappointed
I have stayed at this hotel before and had great experiences; however, this was not one of them. This was the worst room I have stayed at in years. The HVAC was very noisy. The bath had only a shower; no tub. The lip to the shower stall was so low and the shower curtain was so short that water pooled in the bathroom during every shower. We had to request extra towels to mop it up. There was virtually NO horizontal space in the bath to put toiletries on; even the toilet tank lid sloped. There was only one hook on the door to hang a towel. The other towel racks were IN THE SHOWER. I've had great rooms in this hotel before, but this was definitely NOT one of them, My advice: check in early and check your room so you can request a different one if you are assigned this one.
October 6, 2014
Rated 5 out of 5 by kisc43 This hotel has prompt services
We had requested a bedroom next to our daughters so we could help with the grandkids because they were in a wedding. We ended up right across the hall from them. It was so helpful!! The hotel is very clean.
October 6, 2014
Rated 4 out of 5 by CSR54 Good location, nice stay
This hotel is right in the heart of downtown business district. Walking to most anywhere in the downtown area is easy, especially enjoyed the Pedmall! There is a bar located right outside the front lobby, so I would suggest a room on an upper level to be away from the loud music!
September 21, 2014
Rated 4 out of 5 by BrianB54 Comfortable Stay
Very comfortable stay, and for the most part, a friendly staff. We stayed on the club floor, and enjoyed the breakfast and snacks. One morning, though, the attendant let the food run out 30 minutes before breakfast was to end, and did not order more.
We had stayed in this hotel before, and were surprised and disappointed to see that the spa had been filled in!
September 2, 2014
Rated 5 out of 5 by Got2travel Warm and wonderful welcome
This review is late but I can't let it go without telling you my business trip to Iowa City was made so much easier thanks to Chris Weaver, manager at the Sheraton, Iowa City. I arrived at night and it had just started snowing. When I arrived, Mr. Weaver was on that evening and was very attentive to a road-weary traveler. He got me set up with a great room quickly and pointed me to the restaurant where I was able to get something to eat. Just have to take this time to say "Thank you again Chris, for being there and for the warm welcome."
September 1, 2014
Rated 5 out of 5 by bennett1 Great Stay
The Sheraton in Iowa City meet all of my needs and expectations. I was greeted by friendly staff and my accommodations were excellent. The location is prime and offers lots of accessible downtown amenities. I plant to visit this property again on my next trip to Iowa City.
August 28, 2014
Rated 2 out of 5 by RickinIowa lack of service.
We requested an upper floor in our booking and the gave us a pool side room. The desk then wanted to argue about what we booked. The lady at the desk was not very knowledgeable about the room prices. Had it been before 4:00 I would have cancelled.I have stayed at this hotel several times. The prices are not great. The rooms are acceptable. The service has been better.
August 26, 2014
Rated 5 out of 5 by Jessica631 Superb Service
Service was really exceptional, I was consistently surprised by how willing the staff was to go above and beyond. This translated to the restaurants and bar, too.
August 25, 2014
Rated 3 out of 5 by George8 High rates. Didn't clean room.
By the time taxes were added in, we paid over $350 to stay in this hotel for two nights. At 11 am. as we were leaving for a wedding event, we asked for our room to be cleaned. When we returned to the room at 9 p.m. it still wasn't cleaned. The desk did send up towels and glasses immediately. We also noticed that room service dishes remained in the halls from noon to late evening.
August 25, 2014
Rated 3 out of 5 by JenAnt There were definitely pros and cons to the hotel.
I was very pleased with the lobby staff. The bell staff was very helpful in providing directions and suggestions when asked. They were extremely friendly. The front desk staff was responsive and considerate. They were quick to act and ease our frustrations. And there were frustrations... we were awoken at 7 am by the housekeeping staff restocking their carts and chatting outside of our room, even after we nicely asked that they please keep it down. We had a stranger try to key into our room (he was told that it was his room upon his check in), on our first day. Our biggest frustration was that our room was not cleaned at all on Saturday (even though it was vacant and there was not sign on the door asking for privacy most of the day). I was happy with the responsiveness of the staff when we spoke about these complaints, however I was promised that I would hear from the GM and I never did. That was disappointing. All in all, it was a mixed experience.
August 21, 2014
Rated 5 out of 5 by KarenR2014 Great staff
The staff is most friendly and very helpful in reviewing accommodations and area information.
August 18, 2014
Rated 3 out of 5 by mark1958 close to downtown iowa city
great location for visiting student at University of Iowa
August 18, 2014
Rated 5 out of 5 by Jer82 Great Stay
I have stayed here many times, each stay exceeds my expectations. The rooms have great amenities, the beds are wonderful, and is located in the busy hustle and bustle of downtown Iowa City!
August 14, 2014
Rated 4 out of 5 by MPIA6 Convenience
This hotel is very convenient for downtown. Beds are wonderful, shower too short. Said rooms would be ready by 3:00 - were not, so were rushed to get to wedding.
August 12, 2014
Rated 5 out of 5 by Jim3317 Great location
This hotel is ideally located in the heart of downtown Iowa City - close to several good restaurants and coffee houses. The room was extremely comfortable, and the staff was efficient and friendly. The rate was reasonable, and included parking at a nearby parking ramp. I would definitely stay here again.
August 11, 2014
Rated 4 out of 5 by DukeOminous Bathroom needs makeover
Our room was nice - except for the bathroom. There was no vanity or counter space. The only place to put anything was on the back of the small sink, the back of the toilet, or the toilet seat lid. Aside from the sinlge small towel rack, there was no place even for towels in the bathroom. The bath towels were in the closet with the ironing board. Two people staying in this room with no place to put their "stuff" - very inconvenient.
August 11, 2014
Rated 5 out of 5 by BrianFromCTS Pleasant Surprise
This was a great place to stay and up to the "big city' standards that was not expected in Iowa City. Very pleased with the rooms here and will stay here again if in town.
August 6, 2014
Rated 4 out of 5 by Noll1 Located in the center of the downtown action
Room was very nice and cozy. They had failed to empty wastebasket and pick up a washcloth but otherwise fine. If you expect a refrigerator you will need to ask.
August 6, 2014
Rated 4 out of 5 by vlk21 Will definitely stay here again!
I stayed here for a business conference. The room was clean and very comfortable. The bed was very comfortable with amazing blankets. Nice, roomy shower and great lighting in the bathroom. I liked the extras - blow dryer, iron, make-up mirror, etc. Staff was very friendly.
Our conference was held in the motel also. The food was great and the meeting rooms were very nice.
August 6, 2014
Rated 4 out of 5 by Michelle42 This hotel is in a great location
Overall, the experience was positive. I was completely disappointed in the upgrade for the Club Level. We were told at check in that there was breakfast in the morning and happy hour in the afternoon. The "breakfast" was really no more than a continental breakfast that you receive at any other hotel. The appetizers at "happy hour" were crackers and dip and you had to pay for the drinks -- that was not how it was explained to us. The staff provided us with 2 free breakfasts the day we checked out but there were 4 in our group. Had I known then what I know now, I would not have paid for the upgrad. The compensation of 2 free breakfasts in no way evened out what we spent for this "upgrade".
August 4, 2014
Rated 4 out of 5 by Beli This hotel is a good meeting faciltiy
Nice facilities to conduct meetings
August 3, 2014
Rated 4 out of 5 by RexRacer Visit to the U of Iowa
Very comfortable and convenient location.
August 2, 2014