Rated 3,9 out of 5 by 125
Rated 5 out of 5 by dskeztravel great staff, slow start, but got in gear
Hotel staff was great!. Check-in was a zoo , despite a special Gold / Platinum line, this check-in line was not staffed :(
I was booked under a corporate rate including brkfas , internet and parking. Parking was comped, internet was included but not strong enough to connect to my iphone / ipad devices as the connection was made but dropped soon after. I had to use my 'wired' connection for my laptop to avoid similar 'drops' When I called after arriving to get the internet connection process, Jessica walked me through the steps and was very very helpful on all the tips for the hotel. She was kind enough to provide me with a complementary snack delivered by room service. Unexpected and very nice.
I spoke with the front desk daily regarding other details with my stay and each time I was helped by a staff member "that just started" and had to contact their manager for help. Each time the answer I received ended up being incorrect ;(
Upon my depature, I was emailed my folio, which was quoted with the incorrect rate. I stopped by front desk to correct , and found that I had the correct rate, but the folio I received via email was for another guest!
Overall the glitches were overcome and I am looking forward to my next stay as I am booked for the next 11 months at this property
10 Октябрь 2013 г.
Rated 5 out of 5 by PlatinumMNTraveler Great Staff and Location
In the heart of the city and next to the Ped Mall this is a very good hotel. The front Desk staff was fantastic, Jessica greeted us and welcomed us to the property with a smile and professional courtesy. This set the tone for a great experience in Iowa City. We had a very comfortable room on the club floor and the staff in the club could not have been better. We were treated with kindness and respect by everyone.
I got everything a platinum guest should get from free internet to late checkout and the usual great service. Thanks to everyone at the hotel especially those I mentioned.
24 Сентябрь 2013 г.
Rated 5 out of 5 by danielhcy Welcoming Staffs with Outstanding Service
My stays with this hotel was outstanding because of the service from the staffs. For business reasons, I have to visit Iowa City on bimonthly basis. Although not frequent, I was remembered by the staffs after a few stays. I appreciate such welcoming greetings in a new city.
9 Сентябрь 2013 г.
Rated 5 out of 5 by 10travel Outstanding staff and service
I had to be there under family hospital related circumstances and the staff at this hotel could not have been better. We have stayed at the top hotels around the world and I was treated the way we are treated when we are spending over $2,000 a night on a room at the best hotels. I would feel very comfortable recommending this place to anyone.
19 Июнь 2013 г.
Rated 5 out of 5 by sammie11 this hotel has a great staff
always a great experience at this property;
great, friendly staff, cleanliness throughout building
8 Январь 2013 г.
Rated 5 out of 5 by WeddingHappy Excellant Staff
Staff was polite and very courteous. Remembered us the next day and asked how our evening had been. Very friendly.
1 Январь 2013 г.
Rated 5 out of 5 by ROLLO Blinding snow
Thanks for welcoming us and being so friendly.
We were exhausted after 10 hours in bad weather with a 9 year old child and 2 dogs.
You saved my sanity,plus you made a little girl and her 2 dogs so happy.
We all slept great and made it to Christmas in Minnesota .
26 Декабрь 2012 г.
Rated 5 out of 5 by michele2012 great for dogs and family!
thank you for taking us in iowa. after traveling for 29 hours, we were stuck and had no where to go. we had an 8week old and 3 year old. we were traveling to iowa and couldn't get any further.....thank you for the wonderful stay! the front desk workers were so nice and welcoming!
25 Декабрь 2012 г.