Rated 5 out of 5 by AGentwebb Nice Riverwal location, very clean & historic building
I am in sales and cover San Antonio and this is my place of choice. I really love the history behind this hotel and it is a walk back in time. With that note, please know the bathrooms are small. Some of the rooms are small. If you have ever traveled to Europe or visited historic buildings, you know they were smaller than we are used to today. I've stayed at many hotels in S.A. and most of the rooms are this size. Why stay at a cookie cutter hotel, same old, same old? Try this place. Parking is a little pricey at $28 for valet (only option), but they are fast and your car stays safe & covered. You want your car covered out of the Texas sun.
April 12, 2012
Rated 5 out of 5 by MommyTravel Location cannot be better
Travelled with my in laws + 4 year old daughter and at the end of our trip we all could not be happier.
2 doors away from the Children Museum
1 block away from a river walk entrance
and 5 minutes away walking distance from everything we wanted to visited or take a tour for.
This is the 3rd hotel we have stayed in the river walk area and by far the less noisy and take in account that it was Fiesta time.Due to our status we had access to the Business Lounge which was great
May 1, 2012
Rated 5 out of 5 by BillofLincoln surprised
On all my trips to San Antonio I had never used this hotel and I hesitated because it had a low star rating? What a delight--the lobby was great, my room was large, well decorated and had real wood shutters! My dinner one night was a sandwich in the bar very late and all was very good. The front desk representative who checked me in was the most delightful friendly person I have met at a front desk in over 40 years of traveling--Victoria! I will definitely return here.
January 17, 2013
Rated 1 out of 5 by sroakley I gave one star because I had to
The room was very drafty - I don't think there was any insulation at all around our room. We could hear the neighbors coughing through the night and his electric razor the next morning. The hotel stank - smelled very musty - like there had been a flood and not properly cleaned and dried. The carpet in our room was filthy. We requested a king size room - I spoke with Jason prior to our arrival and he confirmed that our reservation was for a king size deluxe room. When we arrived, we received a room with two queen beds. We called down to the front desk and spoke with Amy. She was very irritated that she had to deal with our situation because in her words, "I'm off the clock!" As it turned out, a gentleman traveling alone in our group had received a king room and he traded with us - therefore not causing Amy any more grief because she was being inconvenienced. We came with the group of dancers and cheer squads for the Alamo Bowl. The food that was served to these young women, who are by definition very much athletes, was horrendous. We/they were served a cold soggy egg burrito for breakfast and a cold sandwich for lunch the first day - lunch didn't include a beverage. The second day the athletes were served a biscuit sandwich and a poor excuse for a Caesar salad (which consisted mostly of lettuce with less than an ounce of chicken) again without a beverage. This was the last meal these athletes received prior to their performance in the Alamo Bowl - we were with them for the game, rode back on the same bus which arrived after 11:00 pm that night. Thankfully, we were able to provide our granddaughter a hot meal from another facility prior to departing for the Alamo Bowl. Other girls who were traveling with a chaperone didn't have that luxury. Most places that include breakfast and lunch in their program provide a healthy buffet with a variety of foods - I guess you're not most places. Needless to say, I will not be staying at your facility again and will recommend others to find different lodging should they be visiting San Antonio. With the exception of Amy, the rest of the staff was very friendly and helpful .... this is the only positive to our visit. Actually, the reservation number above was for an additional night to our stay with the Worldstrides Heritage Group. We had planned on staying over and celebrating New Year's Eve in San Antonio - but the room was so horrid, we decided to travel back home instead.
January 6, 2014
Rated 1 out of 5 by JayNY Run down property and horrible experience!
Stayed for 3 nights and had to change rooms 3 times.
First Room - Filthy carpet where my white socks got black walking, found TV remote under the comforter which had big stains and wonder if sheets were ever changed, desk chair was like 25 years old and entire fabric was ripped off. Bathroom looks like never maintained and dirty, Heater did not work Had blood stains on bathroom walls. I requested room change and 2nd room which i was sent was dirty and WIFI did not work so asked to move to another room. 3rd room was little better, however very sub standard rooms. 2nd night my heater did not work which was on Saturday and since they were sold out i had to sleep in cold room. I had made very clear to have engineer fix the heater in morning which did not happen so i had to request front desk to fix. The heater was fixed and i got sleep on my last night.
I experienced so many issues during my stay and NOT once I was contacted from any managers to find out if everything was fine. After all this issues, I expected some sort of compensation for this horrible experience.
This property is completely run down and i just don't understand how Starwood allows such poor performing properties to run???
October 22, 2013
Rated 5 out of 5 by Gnick Great Location
One of the best places to stay at.
December 30, 2013
Rated 5 out of 5 by Irish6 Historic Hotel With Character
"They don't build them this way anymore", is the best way to describe the Sheraton Gunter. A grand hotel with ageless architecture which is carefully and well-maintained. The hotel's staff is as friendly and customer oriented as any that I have met. Restaurant and room service provide excellent food. I would stay here again. Thanks for your fine service and hospitality.
March 4, 2012
Rated 3 out of 5 by Unfortunate2012 Poor Security
Security personnel are non-existent at this hotel. Had two ladies fighting in the hallway (club level). Called security repeatedly, and they did not come and do anything about it. Over 30 minutes of listening to them cursing & swearing right outside our door. Lasted until past midnight.
Across the hall, guests had left a dog in the room. The dog barked non-stop all night. Again, security refused to address the situation. They actually had the nerve to get upset with another guest in our hall at 3AM, asking the other guest what they expected the hotel to do.
Totally unacceptable behavior for a hotel of this caliber.
November 4, 2012
Rated 2 out of 5 by Francis2013 Noisy
Hotel is in a nice location and looks good from the outside but is noisy and old. All the fans for heat/AC are located in the center court which increases the noise level. The windows are old and do not stop any noise. When I called to change room it took more than 30 minutes to get another key + I had to call back to find out what was happening. The new room was just a little bit quiter. I had to wear earplogs to sleep.Earplugs hurt my ears but I could not sleep without them.
Hotel rooms look old. I was charged for a bottle of water after check out when it was labelled as free (I did not touch the other bottle with a price)
January 2, 2014
Rated 5 out of 5 by Herm59 Great Atmosphere
I have stayed at many hotels but non with the ambience that the Sheraton Gunter in San Antonio has. I don't know if it's the historic building or it's employees or both. Whatever it is, it's the best hotel and my entire family's favorite hotel. The moment you walk in, you feel relaxed at at ease.
August 22, 2012
Rated 5 out of 5 by cdo818 Wonderful Staff, Location, and Atmosphere
I stayed for only one night in a gorgeous suite here. I used an upgrade request, and boy, did it pay off. The room was spacious and clean. The staff was very accommodating, and the whole look and feel of the hotel was spectacular.
I was born and raised in San Antonio, so this is the first time I've stayed at such a grand hotel in this city. The location was in a prime area, so although parking was a little high for my taste, we were able to walk anywhere we needed to go.
My only complaint would be the small bathrooms in the room, but this is an old building, so I won't deduct points for that. It was by no means unclean, just on the small side for 4 girls staying in one room.
August 9, 2012
Rated 5 out of 5 by Mommyofsix Great Historic Hotel in Downtown San Antonio
This hotel was wonderful. Beautifully restored historic hotel with very professional staff, clean rooms and nice extras. Centrally located in downtown--only mintues to Riverwalk and The Alamo. Thoroughly enjoyed my stay!
May 23, 2012
Rated 5 out of 5 by jujubean New Years
Brought in the new yr at your hotel and I enjoyed my stay. Friendly staff and rooms were very welcoming. I will definitely be visting with my family there again soon. Thank you
January 3, 2013
Rated 2 out of 5 by cking27 Too outdated coupled with lack of cleanliness
I booked a two night stay at Gunter for a short Spring Break trip to San Antonio with my family. We picked this hotel based on its location along with a semi-favorable reviews on trip advisor.
The first room we had checked into has carpets that were folding up and was very outdated. We would be fine with that (we've stayed in several old/quaint hotels in the past), but it was evident that cleaning had been neglected for a while. The handicap/safety bar was loose from the wall and tape (?) was used to hold it in place. We had to get another room.
The second room (the staff was understanding) as marginally better but not enough to make us feel like we wanted to be in the room for any length of time. Again the room felt dirty. Loose change could be seen in the corners of the room (and it wasn't ours!).
In short, we felt the hotel had reached a tipping point in terms of uncleanliness. If a few items were out of order they probably would of been dealt with, but with so much on their plate they probably felt overwhelmed. In short we ended up checking out early and made the trip back home. Not much of a Spring Break but we tried to make the best of it. Not something we would of expected at an SPG hotel.
March 18, 2013
Rated 1 out of 5 by nightmare Worst stay ever!!!!
Upgraded to suite, but wish had not been wasted. Toilets had waste in it, service was horrible, and appeared employee made attempts to become too friendly. Not even worth time of review…NO NO NO Waste of money and points
January 27, 2014
Rated 5 out of 5 by Kim48 honesty of staff
I was a guest at your hotel on 8/6 with Delta Airlines. We are new to your hotel and as a flight attendant who has stayed in San Antonio for years, I am very glad to be staying at your beautiful establishment. After 26 years of flying I have never left anything behind in my room. This was not the case for my stay with you as I left my I-pad on the desk. I didn't realize it until I got home later that evening. You can imagine my anxiousness. I immediately called the hotel and was transferred to loss prevention. I spoke to Joseph and to my surprise he told me it had been turned in by housekeeper Rachel. I couldn't believe it! He told me to call his boss, Jimmy, the next morning to make arrangements for its return. When I spoke to Jimmy the next morning he was so gracious and told me how things like this were normally handled. He shipped it overnight to my home and I received it the next morning. I can not thank everyone involved enough, especially Rachel. Her honesty and integrity is something I don't see very often in my line of work! I have told this story to many of my friends and co-workers and everyone has the same shocked look on their face as I did when Joseph told me he had my I-pad. Please except my sincere thanks to everyone involved. I hope to come back soon and thank them all in person.
August 15, 2012
Rated 4 out of 5 by Firemedic56 Good, but will not be staying any longer...
My family and I have stayed at this hotel several times (4) but this will probably be the last. The hotel is good overall, great value, great location and fantastic staff that meet our needs/ concerns. We were highly disappointed that they greatly reduced their SPG club lounge hours and it has become a hangout for kids and loud groups of younger adults.. There is no longer breakfast or evening reception services on the weekend; including Friday when the majority of people stay at hotels. This policy has recently changed in the past 2 weeks with new ownership and because of this, we will be staying at other hotels that have better values for SPG members. We were very disappointed with this change....
January 7, 2013
Rated 5 out of 5 by verna beautiful hotel
We stayed at this hotel because it was in the SPG program and it was across the street from the Majestic Theater where we saw a performance the night of our stay. The room was very large and so was the bathroom. The bar was very cozy and the staff was great. I was disappointed to find out that I couldn't get any SPG points because I booked it through hotel.com. Otherwise, I recommend it to anyone.
November 21, 2013
Rated 5 out of 5 by mspretired A Classic Hotel in Downtown San Antonio
The Sheraton Gunter Hotel is a classic with the beautiful entry and lobby one expects to find in a historical hotel located in old San Antonio. The rooms, service and food are great and the staff is friendly and accommodating. The hotel is located across from the old Majestic Theater and is within easy walking distance of everything you want to see and do such as The RiverWalk, Alamo, and great restaurants. A Trolley will take you to the Mexican Market for about 25cents! Unless you want to go to the beautiful shopping malls you can park your car in the hotel lot and forget it.
We come to San Antonio for 1 or 2 nights often and always stay at the Gunter. There is a nice Club Room on the 12th Floor with good wines and food.
July 12, 2013
Rated 3 out of 5 by bull96206 Historic hotel near San Antonio's River Walk
This hotel has lots of history in and around its location which is situated just a few blocks (short walk) from the Alamo. However, because of the Gunter's status as an historic hotel, renovations have been limited in some areas - bathrooms are smaller than those found in more modern hotels and standard room sizes tend to be somewhat smaller as well. The staff was great. The hotel was under renovation during our stay which likely took away from some of the finer points the hotel has to offer. There is a pool but it was not heated while we were there even though the website info said it was...there is also a "whiirlpooll" (not to be confused with a hot tub) but it was not working properly and barely functioned...if you didn't mind the water being cold. $28 valet daily parking can add up, too.
October 27, 2013
Rated 5 out of 5 by Houston36 This hotel allows pets
This was my second time staying at this hotel and I believe it was even better the second time around! The staff is always so friendly and helpful. I was allowed to bring my dog, which took off a load of stress since I didn't have to board him. The staff was even friendly towards my dog! We were there seeing the Blue Man Group and the hotel was right across the street from the Majestic Theater. Talk about convienience. It was a very pleasant stay. I will definately go back to the Gunter Hotel and recommend it to my friends.
February 29, 2012
Rated 4 out of 5 by Bekki00 Hotel is pet friendly!
The main reason I booked this hotel was the closeness it was to The Majestic and The Riverwalk and they let my dog stay with no extra fees. My dog is small to medium and is no trouble and so I wish other hotels would follow Sherton's lead. The bonuses were that my reservation included valet parking, a food and beverage credit, heated pool and a fitness center. However, the hotel is under construction and the heated pool and fitness center were closed. I was really looking forward to the heated pool. I even brought my bathing suit. I don't regret my stay but I was disappointed with all the repairs going on. I'm not one to make a big deal out of it but if you have high expectations based on the website's pictures and amenities, don't book here. I would come back just because my dog can stay here and the room was clean.
January 10, 2014
Rated 4 out of 5 by Pete60 Perfect for our trip
The Sheraton Gunter fit our plans almost perfectly for our recent trip to San Antonio. Ideally located for any of the multiple opportunities the downtown offers (the Alamo, the Riverwalk, the theater district), the hotel served as a great launching point for our plans. The room was spacious, the beds were extremely comfortable, and the privacy was excellent. We would most definitely stay there again. The only drawback was that the pool is not ideally placed to enjoy any sunshine.
March 24, 2013
Rated 5 out of 5 by dfwuptown Service & tradition
This is probably the most positive hotel experience I've had in two decades. The hotel knew that I was in town for a special occasion, which they recognized up on my arrival. Both the GM and the Director of Rooms introduced themselves upon check in. Today, so many hotels focus on hitting the minimum threshold, which they see as points and minimum benefits per the loyalty program. This classic hotel's team focuses instead on guest recognition and guest needs. There are a ton of hotel options in San Antonio, but I will only choose the Gunter in the future. Hotel is undergoing a refurbishment, which looks gorgeous. Great location and well-appointed hotel.
November 18, 2013
Rated 3 out of 5 by Patrick36 Hotel could be excellent but . . .
I stayed at the Sheraton Gunter Hotel while attending a professional conference in San Antonio. While the staff mostly helped in meeting my needs as a guest, the rooms were in poor shape. I experienced the following issues: i) towels and sheets were torn/ripped upon check-in (hotel staff quickly rectified this issue); ii) tiles in the shower area were covered in mold/mildew, which was not cleaned after mentioning this to housekeeping and/or front desk staff; iii) room carpet was extremely dirty and stained. As a result of the guest room condition, I will not be using for any future stays in San Antonio or recommending that colleagues stay in this hotel.
November 18, 2013
Rated 5 out of 5 by Courtney505 Supreme Service
I chose this hotel to propose to my girlfriend. The hotel staff was so accomidating. They helped me with every step of my proposal. Brandon (the night auditor) helped me early in the morning (at the end of his shift) toe notes on 3 dozen roses. Thurston (the bellman) took my inital call and was excited to help, and was there to help tie on notes as well. Every night when we would return to the hotel, the staff would approach us with excitement.
July 25, 2012
Rated 1 out of 5 by DAVID1978 WORSE EXPERIENCE EVER
I went to the gunter twice, in a period of two weeks.
Once right before Christmas and once right after.
The service was mediocre at best, the valley and bell boy's where excellent.
We where sent 3 blow driers that did not work.
Twice we ate at the restaurant for breakfast and the service was the worse service we have ever had. I would tell the guy making the omelets "light oil" and with an attitude he would do what he wanted totally drench them in oil. This happened with me, my wife and daughter, then on our second trip i brought my mother in law with us and the same thing happened. The service was horrible. To be frank horrible doesnt describe it. The waiters where not really taking care of the table. It was bad. As an SPG customer this was disappointing.
December 29, 2013
Rated 5 out of 5 by George25 Historical Hotel and Great Service
Great experience with front desk. Stayed twice. Once we tried to check in early. The room was not ready, so we went to the Gunter Bakery to eat lunch (great food) and Chris came and brought us our keys. Next time it was very busy. We had a connecting room which was not yet ready, but Amy came up to our room when it was ready and brought the keys. She even checked the key to make sure it worked on both rooms.
December 30, 2012
Rated 5 out of 5 by Orion007 Great Hotel in San Antone
I stayed at the Gunter for the first time last week. Outstanding hotel in an outstanding location next to the River Walk. All of the hotel staff were excellent from check-in to check-out. My room was superb - roomy and comfortable. Excellent access to computers both in the Club and in the lobby. The Gunter is a classic hotel from another era that truly stands out in downtown San Antonio!
May 14, 2012
Rated 4 out of 5 by Jessi1126 Beautiful Hotel
I loved this hotel! The only issue we had was a noisy baby next door and the hotel immediately moved us to a quieter room.
The bed was incredibly soft & fluffy.
I loved the history of the hotel.
All the holiday decorations were gorgeous.
The location was close to the Riverwalk and downtown attractions.
There is a Starbucks right across the street. Score!! :)
December 1, 2011