Rated 4 out of 5 by Amelie Excellent
Conglatulations for the atention, specially Victoria... The only problem that I had, is that all days I had the same soap, shampoo and conditioner... Thanks
May 15, 2013
Rated 5 out of 5 by RGVTraveler Historic hotel with great value.
We have stayed at the Sheraton Gunter on numerous occasions and always feel welcome by the staff. This hotel has "character" and is a great value compared to other downtown hotels. Access is easy. Vehicle parking is at the hotel, and you don't wait 15-20 minutes for your car which can be the case at some other hotels. The Majestic Theater is across the street, and the Riverwalk is a block away.
May 13, 2013
Rated 5 out of 5 by rose21 This hotel was full of old time charm
we enjoyed our stay immensely. Very charming hotel full of history and beauty. When we're back in San Antonio we'll stay here every time!
May 13, 2013
Rated 4 out of 5 by Laura54 Hotel has a great location
We came down for a performance at the Majestic Theater. The hotel was right across the street. Fabulous location! Great room. The only problem was when one of the other guests pulled the fire alarm and we had to evacuate the building at 4:30 in the morning!
Some of the older guests had problems getting down the stairs. The desk person, possibly the Manager, was very accommodating and comped us our parking and our room service charge for the inconvenience.
May 7, 2013
Rated 4 out of 5 by Sandy48 Nice stay
We were in San Antonio as part of a cross country driving vacation. We were checked in by Patrick who was incredibly helpful. After we checked Patrick helped us with recommendations of things to do, places to go, directions and restaurant suggestions. He was right on with everything.
The hotel and our room was very nice but our room was somewhat worn. The carpet needs to be replaced. The leather desk chair was torn in several places. The bath and shower was clean but also worn. The shower head is unusually low on the wall making it a bit difficult for an average sized person to shower.
The service of the staff, however, made up for the room.
April 26, 2013
Rated 1 out of 5 by Justj This hotel did not meet my expectations for the price.
The Valet and front desk personnel were courteous and helpful. The room was dirty when I arrived and there was hair in the bathtub. The heat didn't work and I could not get the room warmer than 65. The following day housekeeping did not replace the coffee or breakfast menu. Other than that they cleaned well. Barron's food was just not very good. One evening I was told that I could not order from the menu that the buffet was my only option. I relented and fixed my plate. Then they took menus to the table in front of me. I was leaving and not going to pay for my meal. Service was just not up to par.
April 29, 2013
Rated 3 out of 5 by Artun19 Great San Antonio Down Town Hotel
Hotel gives you a sense of welcoming and is a very nice old hotel with great history. Valet parking an average service, no what you expect from Sheraton. Check in process very disappointing with unprofessional attitude. Room was very clean and comfortable, really nice place to relax and enjoy your stay. Check out process quick and smooth with a very professional attitude. Overall really nice place to stay and change in culture on associates needs to change to a more polite attitude.
May 3, 2013
Rated 5 out of 5 by AndyM Awesome Hotel
This hotel is in a great location. Basically, it is one block from the Riverwalk, a short walk to the Alamo and a couple of doors down from the Childrens museum. The staff is very professional and accomodating.
This is now my favorite Starwood property in the San Antonio area. I'll definitely stay here again.
June 14, 2012