Rated 5 out of 5 by HotelOpsGuy Great Hotel Experience
We recently concluded a short five day trip to Cabo San Lucas, our first visit to this wonderful town. Making our trip even more enjoyable was our stay at the Sheraton Hacienda del Mar. Having been in the hotel business since 1974 I have stayed in many nice hotels. I must say very few have come close to being so good in so many aspects. The setting, accommodations, security, food and beverage and most importantly, service were all outstanding.
We were greeted upon arrival by Oswaldo, who throughout our stay greeted us by name with a friendly smile. He escorted us to our room overlooking the ocean, taking the time to explain to us the various features of the room, including their energy management system. In the Cortez restaurant we had a delicious dinner on the patio overlooking the beach. Everyone on the staff made us feel very special. The highlight of this dinner was a domestic Merlot wine called Cru Garage. It was fabulous! Most of our meals were eaten in Tamates, a three meal a day restaurant, offering a variety of food choices. Again, everyone here after one visit seemed to know your name. You could tell many of the other guests were repeat guests and it appeared they had a long term relationship with the staff. I cannot leave without also saying how superb the housekeeping service was. Everyday we would return from our travels to a nicely cleaned and arranged room. I am already planning our trip for the same time next year.Thanks to everyone at the hotel for such a superb stay.
December 22, 2012
Rated 5 out of 5 by Don1905 Why I Keep Returning to the Sheraton Hacienda del Mar
I have been returning to this wonderful resort hotel for over fifteen years for multiple
stays each year and thought I would take the opportunity during my stay this time to give the reasons why I keep coming back.
First of all, the overall experience you get when you arrive and during your stay is one of a family welcoming you to their home. All the employees from the general manager to the entire service staff, customer relations manager, front desk reception, bellboys, concierge, housekeeping, and restaurant personnel have a very pleasant demeanor about them and make the extra effort to ensure your comfort and carefree relaxation.
In all the years that I have been coming here, the turnover is minimal which is a testimony to the leadership of the General Manager. It's obvious he knows how to lead and make his employees feel important with a sense of belonging and proud of their work. Accordingly, seeing the same staff when returning makes my experience that much more personal.
Finally, the decor of the hotel is uniquely Mexican which has its own warmth, charm and ambiance that is at once inviting and hospitable. I have visited many other hotels in the Los Cabos area and I can honestly say that none of them can compare to the Hacienda in making a guest feel at home. This is indeed a hidden jewel in Cabo that I am happy to call my home away from home.
October 23, 2012
Rated 5 out of 5 by water024 A relaxing, pleasant experience
We stayed at the Sheraton Hacienda del Mar for 5 days in January, the third consecutive year we have vacationed there. We stay in the hotel part of the property, as opposed to the time-share part. The beds are comfortable, the rooms roomy and very nicely appointed. The staff is first-rate across the board. Our stays have been peaceful and relaxing. The dining options are a good match for us, and the price comparable for a restaurant of equivalent quality at home (Washington, DC.) Our favorite, especially for a quality breakfast is Girasoles. which is atop on of the time-shared buildings. A meal at the Pitahayas restaurant is a great experience, with a location overlooking the beach to match. The De Cortez Grill has an equally impressive location. On previous visits, De Cortez had some shortcomings, particularly in service. Still a notch below the Pitahayas, but now a good steak-type restaurant I will be happy to visit again. Same goes for the Sheraton itself. We certainly will be back.
February 10, 2014
Rated 5 out of 5 by LRBJGray Absolutely Amazing - Five Star Resort....Returning Soon!
Sheraton Hacienda del Mar Golf and Spa Resort - We had absolutely fantastic time during our stay here the week of May 27th through May 31st. We were celebrating the wedding anniversary of a lifetime and wanted to take a few moments to share how spectacular this resort is and how amazing their staff is as well…so much so that we are looking to going back in the very near future!
We had a spectacular ocean front room (what a majestic view), where every morning we sat on the private balcony drinking our coffee as we watched the sun rise over the Sea of Cortez. Anyone considering upgrading to an ocean front room – take my advice as it is definitely worth it at this resort as you cannot beat the view.
I just want to share with anyone that is contemplating staying at a resort in or around Cabo San Lucas, trust me when I say the Sheraton Hacienda del Mar Golf and Spa Resort is the place to book your next dream vacation as you will not be disappointed. Excellent customer service was provided from all the employees we encountered during our stay. The rooms and grounds were beyond beautiful and the stretch of sandy beach in front of the hotel was absolutely amazing. Even though the hotel was near capacity, you did not feel crowded by other guests as there were so many amenities offered that we felt like we were the only ones staying at this fabulous resort.
We were absolutely amazed when upon check-in, Renato – the General Manager personally greeted us and congratulated us on our special anniversary trip. Renato is the epitome of what a general manager should be at five start resort such as the Sheraton Hacienda del Mar. He is definitely an asset to the Starwood Hotels and Resorts Worldwide Inc.
We also met Angelina who is the front-end manager who shared with us all the amenities offered to us as guests while we are staying at the resort. She personally showed us to our room and made us feel extremely welcomed and special.
Every morning we had our breakfast at Tomatoes Restaurant. Guests can either order off the menu or dine at the breakfast buffet, which we chose to do each morning. What an amazing selection of hot and cold foods to choose from – the offerings were abundant and delicious!
We had our anniversary dinner at De Cortez Grill and Restaurant. Renato was greeting all guests as we entered the restaurant. Personal touches like this are what make this a five star resort. We enjoyed our delicious meal and were appreciative of our server Guillermo who was very attentive to us all evening as we dined looking at over the Sea of Cortez….breathtaking! As the sun started to set, I was getting a bit chilled, but the Customer Relations Manager, Jesus, ensured that all guests received a warm shawl around their shoulders – even my husband! What an unexpected touch of excellent customer service.
I would also recommend scheduling services at the Cactus Spa here at the Sheraton Hacienda del Mar. My husband and I both had a Swedish massage during our stay with Carmen and Ana. Staff was highly professional and very well trained. We also enjoyed using the facilities within the spa – such as the vapor and sauna rooms. Amazing!!
In closing, I would just like to add that we have definitely experienced the best of Sheraton at this resort! We are already looking at dates to schedule a return visit as we had such a fantastic time at the Sheraton Hacienda del Mar Golf and Spa Resort!
June 11, 2013
Rated 4 out of 5 by Frank Family Vacation
Spent 7 nights at the resort with my family of 5. The resort is fantastic and has a # of pools that are great for kids and adults alike. The beach is great, the waves look worse then they are and my 8 year old and 11 year old had no problem playing in them and having a good time (6 year old a bit more hesitant).
I would recommend calling the resort ahead to confrim your "stauts' if you are a Platinum as they had me as a gold which unfortunately likely hurt my room assignement when I got to the resort I could tell they were scrambling to find a better room. Wasn't that big of a deal but minor nusiance (particularly becuase I had emailed prior confirming a # of things but never got a response back).
Rooms were normal hotel rooms nice big balcony. The bathrooms are a bit noisy (toilet flushing is highpowered) and I could hear people upstairs and there was a drip somewhere in the pipes between the floors which was annoying at night. Asked to switch rooms standard response of none were available.
Food situtation for kids could be much better as well, we ended up going offsite (rented a car which I do reccomend not a hassle at all as parking is frree and plentiful). Costco and Walmart are both just down the road and easy options. On resort options are overpriced for sure and not a good value in my opinion (I just balk at paying $5 for a can of coke, Walmart it's 7 pesos ~ 50 cents). The food we had @ Tomatoes & the other Mexican restaurant was "fine" Tomatoes not so good.
If you do the timeshare "spiel" the gift we got was $300 resort credit (although the time share is not affiliated w/ SPG which is odd as the properties are like "one", not too pushy and it was indeed the 75 min like they said so in and out pretty quick. $300 can only be used at certain restaurants and at certain times so again a bit of hassle to use but we thought it was worth it.
Overall great resort goof value redemption wise if using points.
February 26, 2014
Rated 5 out of 5 by Jake Best Yet Cabo Resort
Hacienda del Mar is a wonderful facility, just a short drive from Cabo San Lucas and nearby Cabo San Jose. Grounds are very well kept; the peersonnel are very friendly and bilingual, pools and beach facilities are excellent. We were there for 3 weeks in Feb./Mar., 2013 and are returning for 2 weeks in 2014. Kitchen facility among the best ever equipped, all appliances in excellent condition. Maid service was top notch. Security standards at this hotel are very high. A great place to kick back and relax.
April 9, 2013
Rated 4 out of 5 by jj85718 Very Nice
Pros: One of the most beautiful resorts we have ever stayed at. The property is huge and has many pools, restaurants and activities. The staff was extremely nice and the facility is very well maintained and clean. Great place to take a family to if you don't want to have to leave the property. Easy to rent a car at the property.
Cons: the resort is situated about ten minutes from town. Cost to get to town per person is $20 each way. Renting a car is the way to go, even if its for a day. This resort is quite pricey to eat and drink at. The pools each have a bar that have drink specials throughout the day so you have to hop from pool to pool to take advantage. The dining is very nice, but again, be prepared to bring your wallet. The steak at De Cotez was a let down.
Tips: Girasoles is the most out of the way restaurant, but has some of the best most reasonably priced food. Renting a car is easy and this part of Mexico is extremely easy to drive in. Careful of the beach, the waves are extremely strong in parts, but very pretty. If going to Cabo for the nightlife is your priority then you may want to stay closer to town. This resort will not disappoint in terms of overall ambiance and offerings.
December 25, 2011
Rated 5 out of 5 by Vishu Paradise near Cabo
This resort is exceptional. We truly enjoyed our stay for five days in February 2013. The staff was exceptional - especially the front office manager, Maricruz, and the concierge(s) Guillermo and Guadalupe (Lupita). They follow through on your requests expediently and with a smile. Food was good but somewhat expensive. We enjoyed the breakfast at Girasoles on the 4th floor balcony. We will highly recommend this resort to any one.
February 14, 2013
Rated 5 out of 5 by uk33 Great stay at Sheraton Hacienda del Mar
Stayed 8 nights at this fantastic place and I would definitely go back! The resort is simply amazing - very-well kept, with great pools and a long private beach, excellent restaurants (especially El Cortez)! The buffet breakfast was amazing; Adelina and the rest of the team made every effort to provide an excellent service! Truly impressive!
August 24, 2013
Rated 5 out of 5 by PSTRL Tomates Restaurant
Just finished a great meal after a challenging day. Our car was broken into but German at the restaurant was fantastic. German is the kind of guy that takes pride in what he does. He shared a great story and was sincerely disappointed when he heard about the breaking in of our car. Thanks German for putting a great end to our day. You are amazing!
January 23, 2014
Rated 5 out of 5 by Annieb A lovely time
Our stay was so fun. The grounds are great for walking around and are immaculate so I skipped the gym and took it outside. Our room was spacious, clean and comfortable. Everyone on staff went out of their way to assist us from the front desk to the restaurants. The concierge was great . The pools were beautiful and the ocean, although rough, was enjoyable to watch all day long. Braver souls went in. Everyday we walked on the beach to some stunning formations
December 1, 2011
Rated 4 out of 5 by ttlmg Great Front Desk
My family vacationed here in July 2013. This review is overdue. My family of 7 adults spent 4 nights at the Westin and 5 nights at the Sheraton. Both facilities are extremely nice. The Westin is amazing for its architecture and the Sheraton looks much more like a Spanish style resort.
I must say, however, the front desk at the Sheraton was amazing. Particularly Azalea. She was awesome. I have rarely experienced a resort employee spend the time and effort Azalea did throughout our stay. Thank you Azalea for all you did.
November 27, 2013
Rated 5 out of 5 by Ts219 Excellent Customer Service
I had lost my wallet/credit cards on the flight in to Cabos. The Hotel front desk staff (Azalia and Maria) were extremely caring and professional in connecting me with American Express and providing the line of credit so my vacation could go on unhindered. Additionally, they kept checking with me to ensure that my stay was going smoothly. Also, excellent service from the Conceirge (Lucinta), Bell staff (everyone), House Keeping and the staff at Girasoles and Pitahayas.
April 1, 2013
Rated 3 out of 5 by sxsrivas Nice property but could use some improvements
This is my 3rd stay at this hotel and we stay here with young kids.
If the staff could improve keep the water temperature in the main heated pool above 82 Deg. F that would be such a joy. The kids really could not stay in the water for very long because of the temperature. Maintenance improved it for one day when we mentioned it but it went back to below 80 Deg F the next day. It would make such a difference if they fixed this.
The property and general areas are beautiful and well kept. Food is expensive so we didn't eat there very much. Quality was ok.
Staff was generally very nice. I was not satisifed with how throughly housekeeping cleaned the rooms.
SPG recognition is excellent !!
January 29, 2012
Rated 5 out of 5 by Sally Paradise close to home
We just completed our 7th stay since August 2011. We were impressed with the hotel and the great sea views. The hotel is very well maintained. We always choose the all-inclusive plan. The breakfast options were great. We were more than pleased with the lunch and dinner menus. They always have a fresh fish of the day on the menu. We were also impressed with the steaks. We found the staff to be friendly, helpful and very efficient.
We could sit there all day and watch the high waves. We walked down the beach each day to see the crabs in the rocks. It was good exercise after having our delicious lunch.
Fabulous pool side area with great service from staff - we wanted for nothing. We were made to feel special for four great days. We would definitely recommend this hotel to our friends and family.
We are looking forward to returning again on December 9, 2012.
September 12, 2012
Rated 4 out of 5 by Luchy Could have been better
Waited 1 hour 45 minutes for room upon arrival. On the 4th day, room was cleaned pass 8pm!!, Chef at the Pitahayas restaurant can improve his customer relation skills. Got upset when 3 of 6 steak order were returned for been overcooked.
January 15, 2014
Rated 5 out of 5 by ChrisTX Exceptional Customer Service
Emmanuel at the front desk is exceptional. He welcomed us and made us feel so at home - he exhibits excellent Starwood quality, indeed!! Thank you Emmanuel!
August 25, 2012
Rated 5 out of 5 by Judy33 Ole!
this hotel is great! I love Cabo and everyone is so friendly. it was clean and the restaurants were great.
April 23, 2013
Rated 4 out of 5 by jmcd Beautiful, relaxing, with a great Mexican feel
Stayed for 6 nights on a trip with my husband and parents. Resort is beautiful, clean and relaxing. I would agree that the front desk staff are not super friendly, but the remainder of the staff are wonderful. Especially the Concierges who will book anything and everything for you, and have excellent recommentationd. The Spa was wonderful. Food prices were as expected, but they have lots of drink deals which is nice. Service at some of the restaurants was poor. We were there during a busy week, but the waiters are not attentive enough by leaps and bounds. Food was good for breakfast and lunch, but I think you get better dinners/dinner service in town. With our SPG status we received a room upgrade and free wifi, which was excellent.
March 22, 2013