Rated 3 out of 5 by Mrtravel28 Close to airport
Had and early flight so I stayed at this hotel. The room was nice and well furnished. Not sure if it was a platinum upgrade as all the rooms are technically suites in this property. There is no club lounge, which is a big negative, and they do want you to choose breakfast or points. I chose points because I wasn't looking for any trouble as the other platinum guests suggested regarding breakfast.
The hallways were very loud with kids screaming, would be nice if the hotel reserved a section just for platinum business guests.
Overall good place for a quick one night stay, but many spg options in Orlando that will treat you well if you are Platinum might be better options for longer Orlando stay.
April 8, 2015
Rated 5 out of 5 by StarwoodObsessed Pleasantly Surprised
I thought this would be a dive for the points spent, however everything has been newly upgraded and the staff were great. We opted for the breakfast amenity instead of points, because we received breakfast for two valued at 14.95 a person. There is a bit of noise from landing planes, but it would only bother someone that's a light sleeper. We stayed at the Swan at Disney the night before and this hotel was much better as far as furnishings, breakfast quickness, check-in, parking (included). I wish we had just stayed at this hotel the whole weekend. It's still only a 20 min. drive from attractions.
January 26, 2015
Rated 5 out of 5 by AmyJo Excellent Hotel - Starbucks Experience Very Poor
I am a VERY loyal SPG member and I always choose an SPG hotel if possible. This location is excellent, with the exception of the staff working at the internal Starbucks. I went there 2 times during my stay and ordered the same drink - and both of the ladies making it were reading a "how to" book and still did not make my drink correctly. May seem a small thing, but because I am also a loyal Starbucks customer I find this very sad....
January 12, 2015
Rated 3 out of 5 by NJAG Need some improvement
First I am going to say that this is NOT the first time I stayed in this hotel.. This is my hotel of choice when I go to Orlando, FL. NEVER before had a bad experience. So let's hope that this was just a "glitch" in the system. Check in was very good. Staff was very friendly and helpful. now the person covering the shift from 11:00 pm to ??? need some "customer service" training. I called to ask for something and the answer was (in a rude manner) that I had to get downstairs. the room was nice and clean. The issue I had was with the breakfast. I was traveling with family and to additional family members came to stay I went downstairs to ask for an additional voucher for breakfast and the two employees at the counter which by the way were VERY rude said that they didn't have any additional vouchers. but they did had a whole pack in front of them. For me one or two additional vouchers wouldn't hurt at all because it is a buffet. besides there is NO WAY they can actually measure how many people when to the eat breakfast because there are people that eat 2 or 3 plates and there are others that just go for a pastry/coffee etc.
December 10, 2014
Rated 4 out of 5 by LFPIII Nice
Stay here was nice. Front desk staff was great, they let me know my room was still being cleaned and within an hour was ready. It sure was clean & comfortable. Thanks!!!!
November 21, 2014
Rated 4 out of 5 by HVB1 Comfy getaway from MCO airport with free shuttle service
Comfortable hotel with nice room and very good large bed.
Unfortunately (free) wifi connection was very poor in the room.
Gym and pool area are rather basic.
Shuttle service is well organized.
November 14, 2014
Rated 5 out of 5 by ed4875 great location
proximity to airport & major highways is a major plus
November 7, 2014
Rated 5 out of 5 by Di1953 nice hotel- clean
as above, quiet, comfortable motel.
November 3, 2014
Rated 5 out of 5 by ed4875 convenient & pleasant
have stayed here many times & it remains one of my favorites
October 19, 2014
Rated 5 out of 5 by cookieallaire The suites are very roomy
We enjoyed our stay at the sheraton in Orlando. We were also so happy to have the complimentary shuttle bus come to the airport to pick us up. As SPG members, we need the kind of shuttle service that the Sheraton offered to up. We hope that all Starwood properties adopt this policy of transporting their guests from the airport to the hotel. We also enjoyed the breakfast buffet and appreciated that our grandchildren under 10 years old ate for free. Our 10 year old grandson also ate for half-price. This is a very nice perk!
October 14, 2014
Rated 4 out of 5 by thejacob Comfortable
This hotel offered excellent value for my money. It has complimentary parking and is conveniently located by the airport but also close to many other attractions.
The pool is a nice place to kill some time relaxing.
The rooms are very equipped and spacious. Could easily handle the average sized family without feeling claustrophobic.
I will most likely stay at this property when in the Orlando area again.
October 9, 2014
Rated 5 out of 5 by mickeymouse10987 great facility for a wedding rehearsal dtnner
We stayed for four nights to attend a wedding, and the rehearsal dinner was at the hotel. The room was nicely set up for the dinner and the food was excellent. The buffet was entirely gluten free, and there were ample options for vegetarians, so no one felt left out. Great experience.
October 7, 2014
Rated 4 out of 5 by WCyr Very nice hotel!
A very nice hotel, close to the airport and the Flight Safety, place where I was in training.
October 6, 2014
Rated 5 out of 5 by slowboat32 Excellent hotel
This hotel is rated excellent because we could not find anything to complain about if we tried. Thank you.
October 6, 2014
Rated 5 out of 5 by AlicesDad Nice hotel at a great price
This was a very clean and comfortable Sheraton suite. I am usually suspicious of "airport hotels", but this met or exceeded Sheraton standards. I'd gladly stay there again.
October 3, 2014
Rated 5 out of 5 by JudyCarson18 Breakfast was a bit pricey
The cost of $16 for the breakfast was pricey when other hotels offer the same type of buffet breakfast for free. I didn't realize there was a charge for breakfast until the hostess brought over my bill!
October 1, 2014
Rated 5 out of 5 by Nannini Outstanding
This hotel is my favorite in Orlando area
September 25, 2014
Rated 4 out of 5 by Flori13 Our Stay
As usual this hotel is comfortable and a good
value. We often stay here when traveling since it gets us close to the airport on early flights or late returns.
September 24, 2014
Rated 5 out of 5 by mac518 WILL stay here again.
Have stayed at Sheraton/Westin hotels over the past 10 years...this particular one was better than expected and over all better than some of the other Sheraton where I've stayed. Will definitely be visiting these folks again!
September 9, 2014
Rated 4 out of 5 by Flyingtailor Good Airport Hotel
Nice hotel to stay in if your flying out of MCO at 6am. This hotel is close to shops and restaurants nice gym and pool.
September 1, 2014
Rated 5 out of 5 by tomnan One night stay
We just needed a place to stay for the night and decided to use some points.
Very well worth the stay.
We'll come back next time we're in town.
August 27, 2014
Rated 4 out of 5 by Jtopads Very nice, comfortable hotel
This hotel is one of our favorites. But probably because of the renovations, there are lots of cigarette butts and some other trash near the entrance doors that should be policed more vigorously.
August 22, 2014
Rated 5 out of 5 by AlexWA Traveling to college
I had a late flight to Orlando which ended up being late (12:30 am). I was able to call the shuttle and get into my room within 15 minutes of my arrival. Staff was friendly and alert and I booked my morning shuttle to continue my journey. I would definitely stay there again.
August 20, 2014
Rated 2 out of 5 by Edward67 Front desk terrible
The front desk was terrible, He confirmed to me that I wanted a king size and he put me in a double bed!
He wanted to charge me the breakfast and it was included!
I asked for a shower cap and it never arrived.
August 18, 2014
Rated 5 out of 5 by D143 D143
This hotel is in a very nice location, convenient to some chain restaurants. The hotel is clean and in good shape. The rooms are spacious. Having a closed off bedroom is convenient, especially with kids. The beds are comfortable and the room was clean. We would definitely stay again.
August 18, 2014
Rated 4 out of 5 by Michelle00 Bathroom issues
The toilet kept making flushing sounds intermittently throughout the night.
August 15, 2014
Rated 4 out of 5 by JJ25 This hotel was very convenient to airport
This hotel was very clean and comfortable. The staff was friendly and helpful
August 6, 2014
Rated 2 out of 5 by Britsus26 Needs improvement
The first thing we noticed was how humid it was inside our room. The bed sheets felt damp to the touch (they wer'e not wet). We noticed a large amount of mold on the air vent which we were obviously breathing in since the air conditioning was on.
The buffet offered lots of choices but the food was sub par when we ate it. The bacon left a bad taste in our mouths, the biscuits were stale and the potatoes were undercooked. It was clear the chefs hadn't tasted the food coming out of the kitchen.
We appreciated the promptness of the service and proximity of the hotel to the airport. But, unfortunately, we were very disappointed with our room and breakfast.
August 6, 2014
Rated 4 out of 5 by tricia53 clean rooms comfortable beds
close to airport but a bit of a drive(25-40 minutes depending on traffic,plus tolls) to other points of interest. Okay for a business stay but not so much for a vacation. Also we were in a room (not designated SPG) when all the other rooms on the floor were we are SPG members. We were close to the area where the cleaning staff set up their carts for the day at the early morning hours,it was like they were having a family reunion out there. I opened my door once to see if it was other guests but it was cleaning staff and they still continued on. We paid for 5 nites as we were leaving at 3am,the 4th day our room was never attended to so we asked for room coffee and cups at the front desk and they were promptly delivered. One of us ate at the breakfast buffet on Sunday. the food quality ok , service excellent. Also having the computer center was handy.
August 6, 2014
Rated 1 out of 5 by Slrray524 Very Disappointing
First day on vacation stay. Staff was not friendly at check in. Construction going on with restaurant. The make shift restaurant was a joke. Room smelled musty. The indoor pool was closed. The ambiance for vacation was not there. At check out I was asked how was my stay. I said it was not good. The person at the counter didnt say anything else. We canceled our reservation on the back end of our stay and decided to stay at another place.
August 4, 2014