Rated 2 out of 5 by MrInterpreter Not a Standard SPG Property
Very unhappy with accommodations. Significant construction and noise; wish I had known before booking. Ants in room on 3rd floor. Vacumn hoses up and down hall upon check-in and faint smell; all doors open (as if airing out) without explanation. Upon check-in, no parking card provided yet a sticker was placed on my car as a reprimand for having no permit. No orientation to hotel. Frequent guest at Starwood properties; very unsatisfactory.
July 16, 2014
Rated 5 out of 5 by Westview14 The hotel has great features and very clean
My family and I checked in early and that great, because we wanted to settle in and go out to visit the area, shop and have lunch. The hotel rooms were clean and very comfortable.
July 15, 2014
Rated 5 out of 5 by Orlandovisit Great Stay
Very nice, clean and convenient hotel. We originally booked two nights, but ended up staying five because we liked it very much. It's a much better deal than others that charge resort or parking fees for a Disney area visit. We never tried any of the food there because there were lots of nearby restaurants, but our overall stay at the hotel was excellent. No complaints at all - very nice, clean and well kept hotel. Staff were friendly too.
July 11, 2014
Rated 3 out of 5 by chick Close to airport
the restaurant is under construction so it is hard to say much since the lobby was improvised as well as the restaurant. Even though a Sheraton premium member my first room was over two major streets and quite noisy. After I spoke with front desk they readily moved me to a Sheraton premium room with an interior courtyard. Room was very comfortable. Fitness center is not up to the usual Sheraton quality of fitness centers.
July 11, 2014
Rated 5 out of 5 by JT51 Great Value!
This all-suites Sheraton provides spacious, comfortable suites close to the Orlando airport at very reasonable rates. The staff is very friendly, welcoming, and professional. This is always my hotel of choice when I need to stay by the Orlando airport.
July 12, 2014
Rated 1 out of 5 by RodH86 Nice people, but the hotel is a dump
Very nice people, but this hotel is a dump. The "restaurant" was a conference room with some tables. The "bar" was essentially a card table in the corner of the lobby, which also had a bunch of junk food piled up for sale in the corner. The hotel smelled like bleach. The "view" through the sweating windows was an air conditioning unit.
July 10, 2014
Rated 1 out of 5 by LongtimeSPGfromSF Bad Experiennce
We were travelling using points. The date of our stay somehow got mixed up in their system and when we showed up, they told us we had forfeited our points and would have to pay for a room. The night manager, who was less than helpful, told us he couldn't do anything about it unless someone from the Starwood Preferred Guest program called him to authorize it. I contacted SPG, they called him to authorize it and he reneged on his offer and refused to give us a room without charging us. We would still have to forfeit our points. His behavior was unprofessional and deceptive.
August 13, 2013
Rated 5 out of 5 by Mark202 The are all employees of the month
My home away from home! This week I returned to the Sheraton Suites Orlando Airport for business. While some of the regular smiling faced were off the rest of the Sheraton family greeted mw with their usual level of homey hospitality.
It’s not fun being away from home days at time, sleeping in strange settings and missing family. However, if one has to travel, I can honestly say few hotels of any caliber can outdo Sheraton Suites.
After just a couple stays, the – That’s ALL staff – WOW! Further they know what I like, try to anticipate my needs and always there to offer assistance or just a friendly smile.
Keep up the good work – These folks are all employees of the month!
July 20, 2012
Rated 4 out of 5 by JohnB32947 Sheraton Orlando Airport
This hotel is very nice for the price. Friendly knowledgable staff, clean, comfortable rooms. Located conviently to the airport and many fine restaurants. I would stay here again.
June 30, 2014
Rated 5 out of 5 by HulaMomma Comfy and roomy
The bed is extremely comfortable and the room is spacious for the price.
June 28, 2014
Rated 3 out of 5 by DaClown OverBooked and No Wakeup Call
We arrived late on Saturday, 21 June and were told we were moved to the Business suite due to overbooking, I understand that.
We DID not receive the wakeup call we requested(we had an early flight), and had to RUSH...... to get to the airport so we did not miss our flight. We made it on time, and were stressed due to the PUSH on time due to the
Wake Up Call that did not happen.
June 23, 2014
Rated 5 out of 5 by LC50 This property was very nice, newly renovated, clean and staff friendly and accomodating.
No valet service which is fine but parking was not well lit at night. Pool was indoor/outdoor which is great for inclement weather. Nice experience and showed better than some 3 or 4 category rated properties. Within 10-15mins of attractions and shopping malls, lots within area for dining, gas and Starbucks
June 24, 2014
Rated 3 out of 5 by Wonderbreadmom Staff Not Accomodating
The hotel is being remodeled but wasn't a real issue, except for parking. Our room was nice, only complaint about the remodeled room is they put the straight shower curtain rod back in instead of the curved one :/ My biggest issue is some of the staff seemed very arrogant and one of them was the supervisor on staff. I travel a lot and haven't had this issue probably ever. Was very frustrating. I will not be back to this hotel.
June 21, 2014
Rated 5 out of 5 by AnnieXXX airport Sheraton
Hotel was neat and clean. Staff attentive. A free included breakfast would have been a real bonus. they should consider this.
June 25, 2014
Rated 3 out of 5 by ShenB Forgot to clean our room
Nice hotel and good value for rate. We stayed there for 2 nights and they forgot to clean our room the first day. We returned at 11pm and were not impressed. When we called front desk, they were quick to blame us - insisted that we had the "do not disturb' sign at 10am that morning. That was correct as it was Sunday and we had planned to sleep in. We left the room at 11am and we did remove the sign. In fact, the cleaning lady was cleaning the room beside ours when we left. All they did was bring us fresh towels - half an hour later after we complained. Not impressed.
Also, they did not offer us the SPG preferred room although I am a member.
May 27, 2014
Rated 5 out of 5 by megara Great Hotel
I definitely will recommend this hotel to my friends. Every time I stay here I receive an excellent service and everybody is friendly and professional.
June 23, 2014
Rated 1 out of 5 by crazyboy Disgusting, neglected hotel
Another worn out Sheraton Suites hotel. Are they all like this? I've stayed at three and they were all in the same condition.
Of particular note:
It was 83 degrees when I arrived and the staff told me the manager insisted that the AC be turned off. The entire lobby and restaurant/bar area was hot and humid and smelled very bad. There was a small black fan in the corner of the lobby belching out a horrible smelly odor into the air. It was disgusting.
Must also mention that this hotel was worn out and probably has never been renovated, ever.
I'll never stay at this hotel again.
November 17, 2011
Rated 4 out of 5 by steele54 Very cozy Hotel
I was overall impress with your Hotel, I thought the prices was good for all that you offer, the staff was friendly and the surrounding were well kept. will certainly return and invite others.
June 19, 2014
Rated 5 out of 5 by Samootz13 The rooms are great!!
Came in from an early flight. They were able to accomadate us with early check-in which as we all know is great!! The rooms were quite nice and very clean and spacious. The shuttle service to and from the airport worked very well!! My husband had a conference at the airport!! Front desk agents couldn't have been nicer!! Overall experience was so much better then we had anticipated.
November 19, 2013
Rated 3 out of 5 by travelingdoc42 Not Quite as Nice as We Expected
This was our first visit to this hotel. While the suite was not quite as large as other suite hotels’ it was fine and very comfortable...even including a balcony overlooking an interior courtyard. The room had two built-in flat screen TVs…with a very large one in “living room” area. Even though it was right next to airport, we did not hear planes. It's major failings were a lack of a concierge lounge, not particularly appealing Platinum amenities, and, like most low end hotels, only one bar of soap to share between wash basin and shower (which unnecessarily considerably cheapened place-costing it one star in this review).
January 21, 2013
Rated 3 out of 5 by IlliniNation Nice hotel option close to MCO, but needs improvement...
Overall, this is a nice hotel located very close to MCO (about a mile & half north); rooms are surprisingly attractive, with large flat LCD TVs in both the living area & bedrooms (including a ton of HDTV channels + nearly all Showtime channels imaginable). Thumbs up there. Also, the staff is very friendly & the breakfast buffet was pretty good. The fitness center is sufficient and has enough equipment to get in a solid workout. Though, there are a couple of significant observations that cannot be overlooked:
-The room smelled "damp"; in other words, it felt like there was an excessive amount of air moisture in the room, leaving a bit to be desired for room comfort.
-Considering how much traffic this hotel gets, there should certainly be better (more) lighting outside near the parking lot area, including the pathway leading up to the hotel driveway. I was surprised at how dark it was at night. Would NOT want my significant other(s) walking through that parking lot alone. They have a security guy who walks back there occasionally, but lighting would make a world of a difference.
Overall, I would probably stay here again in the future, but it wouldn't be the first on my list.
March 3, 2014
Rated 1 out of 5 by Susie10 Worst food ever
We were there for a 2 day business seminar so no time to go out for breakfast. The breakfast buffet food was tasteless not to mention cold and this was at 7:00 a.m . Our seminar included lunch so we thought ordering off the menu would be better, only to find that the turkey on the club sandwich was horrible and inedible, leaving us with really no meal except the fries.
August 23, 2013
Rated 4 out of 5 by A144 Great ammeneties - even during renno
The ONLY drawback was that the TV remotes don't have a "Guide" button to show you what specific programs/movies will be on when and what progs are about. Or a paper guide on just the movie channels would be ok. able communications company should upgrade the TV remotes or provide programming paper guide.
Front desk manager comped my accss to inernet so that I could look at the Showtime Channels guide online. Was able to plan what to watch after dinner that shuttle driver conveniently took us to nearby restaurant 2 miles away. Impressed with the lack of dust, ugly spots and mayhem during the rennovation. Our room was stylishly nice and everything electronic and electrical functioned well.
May 27, 2014
Rated 5 out of 5 by Captnbeyond Beyond expectations
Stayed one night to put wife on flight and was suprised by the size of the room. Much larger than I expected. Very clean and comfortable beds. Staff was friendly and helpful. Will defintley stay again for an early flight.
April 13, 2012
Rated 5 out of 5 by Nerol Nice Stay
The staff was very helpful, hotel was clean and neat. I think this is a great location we were able to get to the amusement parks hassel free. We enjoyed our stay here.
March 1, 2012
Rated 3 out of 5 by deerisle Nice room but bad food
We stayed at this property because we were flying into MCO and then going on a cruise in a couple days. The rooms were great, and they staff was very friendly. The shuttle is convenient.
The food in the restaurant was on par with what you would expect at a 1 star property. We saved up our platinum breakfast coupons so the whole family could have breakfast. Next time Il'll let the vouchers go to waste and drive down the street or take a cab. The staff was very nice but the food was cold , dry, and just plan bad. Even the bread was cheap.
I will stay at this property again but I hope that I don't have to eat there again.
Again, all of the staff were very friendly, so that was appreciated.
August 24, 2013
Rated 4 out of 5 by Jimmy23456 Staff was great
I stayed at this hotel for 3 nights. Beginning with my check in, I thought the staff was really good. During my stay, I had contact with GM, several front desk people, and the restaurant staff (including the cook). They were all great, and they even went out of their way to treat my young children well during breakfast.
The hotel needs some updating, but they are in the process right now. I was never bothered by any noise.
My only complaint is the lack of a lounge for SPG members, or at least some type of drink voucher, or appetizer. Maybe improve the workout equipment??
Overall, great stay.
June 29, 2013
Rated 1 out of 5 by nothappy32013 Terrible experience!
Our family made reservations the night before arriving. Upon arrival, the desk clerk had cancelled our reservations. It took 30+ minutes for him to "fix" that problem and get us in a room. The room did not have the specifications we reserved. When we finally got in our room, the trash cans had no bags, we needed more towels, more pillows because we had to use the pull out sofa. The toilet seat was loose and there was rust on the floor from the seat. In the hallways and in room, there were balls of dirt and dust everywhere. This was the worst experience our family has had in any hotel ever!!
April 1, 2013
Rated 4 out of 5 by TheEmu Nice Place
VERY convenient to the airport, especially with the free shuttle. Very friendly shuttle driver and front desk staff.
The room was clean, parking was aplenty, the lounge was comfortable.
Good all-around travel hotel.
February 21, 2012
Rated 2 out of 5 by Jotsuki Not the best Starwood
The property is close to the airport which was the reason I chose this location. I was surprised at the modest quality of the furnishings and overall decor given the $180/night price. The proximity to the airport had us listening to the landing and take offs more than I expected. The windows need much better sound insulation.
The suites were very small, in reality no bigger than a typical Sheraton regular room. Would be cramped to fit a family. In fact, we ended up taking a second room for a teenage son.
The cleaning staff storage room was 25' down the hall and each morning, we were woken by the 15 minute conversations the staff would have with each other in the hall. This continued even after comments to the front desk on the frist morning or our stay.
Also, a maintenance crew was setting up for work at around 7:30am outside our ground floor window.
The noise and older furnishings of the room were disappointing and I considered changing to another hotel. Staff was not able to help for the most part.
Overall, the rooms were clean and the beds were comfortable. But for the price, I would choose another property.
January 16, 2012