Rated 5 out of 5 by Will14 Exceptional Service
Great front desk staff and fantastic shuttle drivers that are really knowledgeable about the local area.
March 20, 2014
Rated 4 out of 5 by Patty63 About the green project
The Sheraton offers clients the option of not washing linens and towels in return for a $5 a day voucher toward food at the hotel. (Might I add, the food is excellent). However, when I called and asked that the vouchers be run up to my room it never happened. In addition, the vouchers cannot be used anywhere else and credit toward room service cannot be offered without vouchers in hand. The point???? Actually, saving water is worth it in and of itself, but don't offer vouchers if they are not actually given. Right?! In most every other way I would recommend this hotel to family and friends.
March 9, 2014
Rated 4 out of 5 by dcsb Comfortable
I appreciated the comfortable stay, the Link @ Sheraton, and the Starbucks connected to the hotel. The fitness room looked nice, though I didn't have a chance to use it.
March 15, 2014
Rated 5 out of 5 by RussellB Wow... a perfect ski hotel
We chose the SLC Sheraton to celebrate my 50th birthday with my brother and kids because I am platinum and it was in a terrific location for our ski trip.
The hotel is a quick free shuttle ride from the airport. It is close to the highways to go East to Cottonwood canyon resorts or Park City area resorts or North to Snowbasin and Powder mountain. It is a short walk or free TRAX ride into downtown for good food and culture. You can walk 1/2 block to rent a really cheap vehicle at the Downtown Budget (saving 40-70% versus the airport). Plus you are right next door to 3 (yes, three) separate ski shops for getting discount lift tickets and/or ski rental equipment.
Given that the reviews are so mixed on this hotel, I thought long and hard about why we had such a great experience. I think the key is to get access to the club lounge and preferably get upgraded to the club floor. If it is available, you can often get the upgrade for $30 per night or SPG platinum status. Even if you have to pay, it is WAY, WAY worth it. The 10th floor has great views on both sides and there is a very good hot breakfast that includes scrambled eggs, cereals, lots of fresh fruit, bagels, english muffins, breads, oatmeal, and a very fancy custom espresso machine that makes all kinds of coffee and hot cocoa drinks on demand. In the evening (5:30 to 7:30P) there are impressive snacks that include one hot item (not my favorite as it is usually fried something or really salty meatballs), a super fresh salad, a vegetable tray, and a cheese tray. Plus excellent beers and wine and even mixed drinks are included. Around 7PM comes out a dessert. We usually missed the dessert because after a heavy appetizer and drink we headed out for dinner. The $30 for the family would be a steal for all this each day.
The hotel room on the club level was super clean and stylish with good temperature control and HVAC (heat for us) that wasn’t too loud. It was big enough to hold all our ski equipment each night.
A quick note on the shuttle, when I took a day off of skiing, Zack, the shuttle driver was super friendly and helpful and picked me up from Liberty Park, brought me to a grocery store and even waited outside while I picked up a few items so that I could get the ride back too. Really impressive service.
So there you have it… a, bit surprisingly, perfect stay.
February 22, 2014
Rated 5 out of 5 by AG2014 Nice atmosphere, great views
Location is good and even in walking distance to down town. Rooms are comfortable with nice mountain views. Checkout process is still one of the bests with Sheraton.
March 14, 2014
Rated 4 out of 5 by LandedSPG A solid acceptable hotel....AND MORE!
I stayed here for a weekend in 2010 during the Sundance film festival.
This is very acceptable and comfortable hotel. While I was there it was pretty dead, only a few people. Also, it was a super close to the airport and for my purpose only 25 minutes to Park City where Sundance takes place. Also, the rate was ok too, however I used points and I was VERY happy with the value I got! For some insane reason this is a category 2 hotel!!! WOW, it can easily be category 4 and get away with it too! I was blown away with how clean it was, how nice the front desk staff were and how nice the rooms are! I mean, I've been to category 5 hotels worse than this!
Anyway, stay here!! You won't be disappointed, but you won't be blown away either. Solid C+, but you don't need higher expectations. Nothing is really wrong with this hotel and if you are intending to use points, you will get the absolute best value!
This hotel entirely exceeds category 2 expectations!
December 9, 2011
Rated 4 out of 5 by callalind No-frills but great service, convenient and well kept
This is a no-frills type Sheraton, but in a town of low rise motels that don't seem so appealing, the Sheraton is great. Rooms are what you'd expect - comfy bed, minimalist, but very clean and quiet. We had a Loft suite one night which worked great for four adults. The staff here is great - super friendly and super accommodating. Aaron at the from desk helped me choose the right room and made sure everything was ready as we had discussed for my last minute booking. Will definitely stay here again when we're in SLC!
March 3, 2014
Rated 5 out of 5 by Will14 Great stay in SLC
Don't judge a book by it's cover! This hotel may be an older building but has been renovated/remodeled with fantastic service, comfortable rooms, all the outlets you need as a business traveler, good gym and club floor and finally is very convenient to downtown SLC.
March 8, 2014
Rated 5 out of 5 by Ratz The Staff
Your people made me overlook the simple things that do not matter and I appreciated that! We had a wonderful stay.
March 9, 2014
Rated 2 out of 5 by ppaattrricckk Terrible wi-fi connectivity
My travel is business related and I require reliable wi-fi connectivity. I did not have this at this hotel. The connection I did have would last no more than 20 minutes; I was dropped at least a dozen times! I phoned Sheraton tech support to no avail. Important work did not get done as a result!!
March 5, 2014
Rated 5 out of 5 by Rking3170 Great Experience
Extremely friendly check in staff person named J.B. She was able to handle several people at a time without seeming over extended. I know I didn't feel like she had another customer, even though I saw one. Fast elevators. I was staying on 9, and never had to wait more than a minute in either direction. Comfortable room, and was surprised to be able to open window to balcony and get breeze. Didn't get to experience other amenities because I was with a group that had everything included. However, the staff tending to our event was fast, efficient and friendly as well. Food was very good and nice variety.
September 20, 2012
Rated 2 out of 5 by RCMCJR Housekeeping was very good
The check in front desk person was borderline rude. Other service people were very friendly. Did not receive room preference. Beds had cheap mattresses unlike the comfort beds in other Sheratons. The quality for cost was poor.
February 27, 2014
Rated 2 out of 5 by AlwaysInSLC Sheraton SLC - You need to shape up!
I stay a lot at this hotel as it is the only Starwood property in SLC. But, the hotel is getting run down. I am getting more and more disappointed with the Exec lounge on the 10th floor. It is no longer invitiing and does not even feel clean. The espresson machine has not been working properly fo months and you never can rely on them having the teas you want in stock. The hot and cold food also is very basic and not really healthy. The hotel's room service is quite good so in quality and taste, so it is too bad the lounge is not.
Overall the hotel can do much to improve quality.
February 9, 2013
Rated 3 out of 5 by Moki2 Lacking
Problems from check in to check out. Restaurant was horrible. Bad food, bad service, surly waitress and manager. Involved hotel manager and still wasn't satisfied. We all refused to eat here following al of our horrible experiences. Will NEVER stay here again.
February 23, 2014
Rated 4 out of 5 by MarkTexNYC Only Starwood property in SLC proper
I've stayed here numerous times.
- Really old building but they've done a great job keeping up with the interior (main area and rooms)
- Helpful, courteous and responsive staff (needed things on two occasions and they were taken care of right away)
- Nice, clean, large rooms with good beds and a great view (at least from my room) and a teeny balcony to observe from
- Didn't hear any noise on my floor the entire time
- Decent pool area
- free parking
- Club Level reception is a bit "unique", but hey, it's free here (booze too)
- Comfortable desk chair and desk for working
March 4, 2012
Rated 5 out of 5 by Forbusinessandpleasure You wont be let down.
This is an older hotel and the only SPG hotel in SLC. But what the hotel lacks in newer amenities it makes up with great staff!! I have stayed here many times, and they always recognize my Platinum status; they were also good to upgrade me when I was Gold (during the off season).
This is a very large hotel, with many common areas; I loved sitting by the fireplace in a cozy chair playing cards with my significant other.
The hotel is about 30 min from the Ski resorts, but has many fine dinning and shopping options away from the more touristy Park City.
Great club floor to.
December 27, 2012
Rated 1 out of 5 by Johnnysmooth Staff needs SPG training
Platinum member and booked with points using SPG iPhone app. Arrived after 1am and reception did not acknowledge Platinum status, no welcome amenity, and said that while they have plenty of space she could not upgrade us to club level without 1500 extra points. Thankfully I reached SPG Platinum services by phone who educated the staff. A grumpy security guard delivered new keys to a club room with a giant wet spot/stain by the bed. We got another club room and got to bed after 2am. Upon checkout, we asked for amenity points and reception told us we were not eligible as we booked through a third party. We reiterated booking through SPG and she confirmed the points were in our account. Staff needs help with hospitality and SPG training desperately
April 15, 2013
Rated 3 out of 5 by algh Needs improvement
I stayed here four nights. The first room provided had such loud air-conditioning that I had to request my room be moved. The drainage in the bathtub was also not up to the mark. In my second room the drainage in the sink was not up to the mark and I had to physically lift up the drain cover to enable water flow.
The service for breakfast was also very slow and one had to constantly ask for the coffee mugs to be refilled.
On the positive side, the gym at the hotel is top-class.
June 14, 2013
Rated 2 out of 5 by DISAPPOINTED NICE HOTEL.....BUT...........
Stayed for a total of 3 nights and 2 nites when we returned our room wasn't made up had to call down for fresh towels and everything else. then the second nite same thing? I had to go down to the front desk and carry towels, toiletry, coffee amenities and later had to call for toilet paper cause i hadn't had maid service for two days so those kind of things were not checked on!! They need to step it up! said we chose to go on the green program? which we didn't????
June 10, 2013
Rated 4 out of 5 by Bdutz Why can't I get a receipt from Starwood
Everything fine, but Starwood is only hotel chain that fails to post receipt to membership site nor do they email nor do they provide hard copy under the door.
February 14, 2014
Rated 2 out of 5 by Portlandia Check In - Needs Improvement
I arrived at the hotel at 2:30 PM and was told my assigned room was being cleaned and to check back every 30 minutes. After 90 minutes (checking back every 30 minutes) I was told that my room was now occupied by someone else. I was told I could wait further or accept a room with double beds (which I accepted). This was way too long for an outcome that required me to make concessions. This experience did not meet my expectations.
June 24, 2012
Rated 1 out of 5 by ar10 Anne From Stl
Arrived at 11:30 at night and after checking in I returned to the parking lot to park my car and get my bag from the car. I was approached by a man 6'4" who was insistent that I drive him some where and was backing me up to my car. It was beyond scary and not what I expected at a hotel for $200 a night. When another came out to his car across the lot to go home for the night it scared him off and he ran towards a McDonald's. I was terrified and returned to the lobby where security was at the front desk just talking away in a social conversation. Then a couple minutes later he walked casually outside and said he did not see anything and dismissed the situation! I asked for the manager the next morning who showed more empathy. I was on a trip that was going to be demanding and I spent the extra money because I wanted to relax and that is far from what I did at your hotel!!!
October 13, 2012
Rated 5 out of 5 by brianlynn2013 over all
we stayed here on Dec 11 and the overall feeling was amazing. the rooms were fantastic in their set up and were clean. we checked in and had our room on the 10th floor waiting for us. the front desk gave us directions to walk and enjoy this beautiful city. The 10th floor lounge and TC running it make this place one step better than others. She is funny polite and helpful to make sure all your needs are looked after. We met three men who come here for 10 years at this same time who come here for her not just the hotel. We will recommend this hotel to all our friends travelling through. Also love all the decorations for the holidays
December 13, 2013
Rated 5 out of 5 by Molina Great Stay, Fantastic Staff
I had an excellent time here, booked a room using my starpoints but paid to upgrade to the club lounge. The room was fantastic, high floor and massive bathtub, great amenities, water and wifi. Part of the club benefits include access the club lounge for afternoon drinks and snacks, which we really enjoyed and also you get breakfast in there in the morning. All of the food and beverage offered in the club lounge was great (loved the starbucks coffee) and the lady who tended to us was a gem. Hotel was close to all the shops we wanted to go to in downtown, and parking was an ease too. I will definitely be back the next time I'm flying out to SLC.
November 11, 2013
Rated 2 out of 5 by Reno7 Less Than Adequate Front Desk Staff but SUPERB Banquet Staff
The Utah State Democratic Party held its election night party here and I was one of the candidates who purchased a meeting room on the first floor. The place was jam packed in rooms and hallways making it difficult to move around, however, our TWO ladies managed to keep food on the trays and the room cleaned in spite of the commotion. Thank you so much for your superb service! Check-In staff gave me a King room rather than the double requested and ask me 3 times how many keys I needed telling me that their focus was elsewhere and not on me since I was the only one at the counter. Check-out was unprofessional - refusing to enter a check number manually to verify if the system would accept it and the staff member in the line over making jokes about the Democratic Party to the gentleman she was serving. The political party that had just paid her salary many times over to that property. EXTREMELY UNPROFESSIONAL Front Desk Staff!
November 12, 2012
Rated 1 out of 5 by Beacons62 Stay away
Gold member nearing platinum. First stay - crappy room. Fan would not shut off - had to call maintenance. Wireless did not work in room - had to go the lobby to work. Staff not accomadating and did not seem to care. I will not go back. This is a very old and tired Starwood property.
August 30, 2013
Rated 1 out of 5 by Zach90 Rude staff, Unprepared for early check-in
I requested an early check in for my stay because of a wedding I was attending. I confirmed the check-in time several times, including the day of check-in to ensure there were no errors. When I arrived, I was told my room wasn't ready because they were short-staffed and I should wait in the lobby while they prepared it for me. I was informed it would only take 30 minutes at the most. I waited for an hour and 35 minutes before the room was ready. On top of that, the staff was extremely rude. Nobody apologized for the error, and I was told several times that it was my fault for not calling before I came in, even though I did call before I came in. I explained the situation to the staff at the front desk- I had called a few hours prior to arriving to confirm early check-in, I had to get to my brother's wedding, etc. They told me there was nothing I could do about it and I needed to get out of the way while I waited because other customers were trying to check in. All staff I encountered was extremely rude.
July 15, 2013
Rated 1 out of 5 by Brian555 Sub par
The room was nicely remodeled except the bathtub--original with mold in the grout line and repairs
There was no hot water the first night.
The blanket was covered in dried blood(I discovered the next morning)
Had to request extra towels twice
Very poor hotel!
July 19, 2012
Rated 1 out of 5 by Kne72 Never Again
This is the worst Sheraton ever. It should be bulldozed and rebuilt. Outdated everything. And it was incredibly crowded with really ttrashy clientel during our thankfully brief stay. At least the staff was nice and friendly.
June 30, 2013
Rated 4 out of 5 by Boltonski Renovated Property with Character
My wife and I traveled to Salt Lake City for a short sight seeing trip before heading to Provo for a football game. We were impressed with the Sheraton. While obviously older (the exterior gives that away), it has been maintained well and renovated. The room was a suite, and was tastefully decorated. The on-site restaurant was a great place to grab breakfast, and had quality ingredients in the food selections. The staff were courteous and professional. Our only real complaint was the very slow wifi connection - pathetically slow. But we weren't there on business, so it was only a minor flaw in an overall great experience.
December 5, 2013