Rated 4 out of 5 by JJA2014 Blake and Carrie Make this Hotel!
Blake and Carrie are the reason we keep coming back! No one has better customer service or makes you feel like you're an old friend returning 'home'. We have been coming almost every month for the past several years. They make us want to come back!!!
January 20, 2014
Rated 5 out of 5 by Gina72 Great Staff
The staff is wonderful I've traveled to Denver for over six years and I appreciate the staff at this location because they always are ready for my arrival and most importantly they are consistent in their customer service.
The only construction critique would be for this hotel to get better television programming on their workout equipment. I'm guessing during the switch to a new cable provider the change affected the equipment and now there are only 4 to 5 channels (mostly sports) that one can watch when working out.
December 5, 2011
Rated 5 out of 5 by MrJD Great customer service
I had one of the best hotel experiences while staying at the Sheraton. I was greeted at the front desk by a very polite young man I believed named Phil. He was very accommodating when I called down for extra linens for the pull out bed. They arrived very quickly to the room. I also asked a man at the front desk named Blake if we could get different pillows that weren't down. He assured us that they would be delivered to the room immediately, and they were. I also had the pleasure to run into him again, and had a great conversation with him. He made us feel extremely welcome, and we assured him that we will definitely come back to this hotel again because of the great customer service. I hope this review reaches the staff, and they know they made our vacation something special.
May 14, 2013
Rated 3 out of 5 by hyoung23 Too run down for a Sheraton, but comfy
I like the bar area and the free computer use was very handy. I also forgot a toothbrush and the front desk was happy to provide one. However the rest of the stay was either sub par or just average. My main complaint is that my toilet bowl would not refill on its own. I had to manually fill the bowl with water from the sink to get it to flush. I arrived late and wasn't interested in the whole "moving rooms" deal so I stayed put. Carpeting and other decor needs updating. Thanks.
December 2, 2011
Rated 3 out of 5 by CaboKrystal11 Wedding Reception
I would NOT recommend the Sheraton DTC for any type of event. Not only were they late setting the room up for our reception, but with 3 hours left in our event ALL of the wait staff disappeared. They also lost the room reservations for the parents of the bride. We had a block of rooms that we booked for the wedding and that was all screwed up. This hotel is definitley not worth what we paid.
September 25, 2013
Rated 5 out of 5 by Blee12 This hotel has exceptional features
In additional to what's offered inside; there’s a “Snow Angel” (manager) who’s goes out in harsh weather elements and remove snow from vehicles. I so appreciated the extra efforts during my earlier visits, as I became more acclimated in the snow removal process. “Hats on” so each of us can keep warm … you went beyond your duties.
December 10, 2011
Rated 3 out of 5 by Clark58 Extremely Loud
Air conditioning made loud vibrating noises all night....I was on the platinum floor with smal children in rooms on both sides of me I could hear everything and the chiildren were extremely loud. Needless to say I did not get much slleep the two nights I was there.
May 2, 2012
Rated 5 out of 5 by Dons Unexpected pleasure
My wife an I booked this hotel at a special reduced rate, so there was some apprehension as to quality. We were surprised at the high standards of this property, and received a courtesy Starwoods member upgrade as well.
April 8, 2013
Rated 5 out of 5 by CMIT2012 Sheraton DTC treated us great
We had a multi-day business meeting at the beginning of February. From the Sales Manager taking great care of our needs to the server and the club lounge staff, everything went great. Food was really good too.
February 15, 2012
Rated 5 out of 5 by 44redhawk Bartender
The Bartender on duty at the time of our stay. Belive her name is "KerrI" was great. She knew her drinks, was very helpfull in providing direction around town.
December 14, 2011
Rated 5 out of 5 by Buddie Great PLace
The room was very comfortable, bathrooma little small but nice,
December 31, 2013
Rated 1 out of 5 by MCL60 Tired old hotel and Emplyees who really don't care
It took me three rooms to find one I could actually sleep in and the best of the three was right against the freeway with Noise all night. The other rooms smelled moldy and gave me a headache. I am Lifetime Platinum and staff could have cared less. The first room was on a mid level floor and smelled like old mold. The second room I was give was on the second floor next to the washing machines that overlooked the lobby roof and also smelled like mold. I was then given a room up against the freeway (also on a very low floor) that did not smell as bad. When I checked out and told the reception agent the story she could have cared less. I will not be back.
September 18, 2013
Rated 2 out of 5 by DKD13 This Hotel Did not Meet My expectations
To begin the front desk wrote the wrong room number on the key card holder. When I went back and they checked it and realized they made a mistake they still had the audacity to ask would they like have them accompany me to my room as if I didn't know how to use the key, if they had not made the mistake the key card would have worked. The bathrooms are the size of a postage stamp (others guest had the same comment) and it was not clean shampoo spill on shower liner from previous guest remained . On a positive note the rooms are appointed nicely. My stay was related to a wedding party otherwise I would not have stayed on.
October 15, 2013
Rated 1 out of 5 by JS11 Unsatisfactory stay
I stayed at this hotel for two nights. The room i stayed in the first night was unsatisfactory. The aircondition seemed very dated and would not work very well and made lot of noise . The bed / matteress was no where near the quality of other Sheratons i have stayed in. I requested for a room change and an upgrade to the Club level but could only get a room change for the second night. It seems that the regulars staying at this hotel know that the rooms at the Club level are far superior than the rest. i am certaintly not staying at this hotel in my future travels to Denver. The location was convenient to my office.
May 3, 2012
Rated 3 out of 5 by Jets Less than expected
For a suite on the club level we expected a bit more. Like bath robes and a hotel directory of its services. We did not know the hours of the Fitness Center, without calling the front desk. The guide on either TV did not work and when we phoned the front desk to find out what channel ESPN was on we were told the wrong channel. We found ESPN by surfing through all the channels. As others mentioned the bathroom was tiny, smaller than the one in our RV!! We were also expecting a king bed and only had a queen. Not what you would expect for a suite on club level.
November 4, 2013
Rated 5 out of 5 by Db007s Excellent value.
The room was exactly like the pictures. The bed was very comfortable & the staff was extremely friendly & helpful. We were part of a group & everyone was pleased with the hotel.
December 14, 2013
Rated 5 out of 5 by Diddie GREAT NIGHT!!
We were just staying for one night for a conference, but the second we walked in the door we were met with smiling faces and a willingness to please.
The desk made arrangements for my wife to get to the convention 4 miles away so I would not have to get up, and were very helpful in directions to where we were meeting for dinner.
The afternoon club experience was tasty and the lady there was very attentive. We had breakfast together at the club and it was very tasty and the view was really nice.
Our entire stay was relaxing and the staff was genuinely happy the whole time.
Kudos to the Sheraton and Starwood.
May 18, 2013
Rated 5 out of 5 by debbie18 Love this hotel!
I have stayed at many hotels, and this one is at the top of the list as far as everything you expect in a great hotel! The room was beautiful and clean. The Club Room was a pleasant treat at the end of my day. The staff was professional and very friendly and courteous, and the lobby was beautiful. Loved the Starbucks coffee in the room, and the location is great especially if you plan on going to seeing the Broncos play. Room service was prompt and the pizza I ordered was delicious. I highly recommend this hotel to anyone whether for business or pleasure.
October 8, 2013
Rated 3 out of 5 by valkinan Rooms are fine, but dont expect anything else
The rooms were small, the door nearly hitting the toilet bowl type small. Beds were ok, but showed serious signs of age after squeaking with every movement. The worse issue however is the hotels inability to run a food service. Wait staff are rude and slow. On 3 separate occasions we waiting for over an 1/2 hour just to order food or drink from a bartender who was having to work as waiter and bus service for a bar full of patrons at 7pm at night. While it served the needs of a room for the night, I would suggest not EVER using this hotel for an event that requires actual service from the hotel as they were very rude on several occasions to our guests when they brought in food instead of waiting for the crappy food service we were getting.
September 30, 2013
Rated 1 out of 5 by JM4015 The staff at this hotel has a lot to learn about hospitality
The staff here was rude and unprofessional regarding a group event I was part of. There was a dispute with one member and they decided to punish those part of the group that showed up for the event...they would not let them check in...and called the police to monitor all evening. This was handled very unprofessionally...In addition, our group rate was more than the rate they were charging over the internet! I would never recommend this place due to the rude manner in how all this was handled!!!
October 28, 2013
Rated 5 out of 5 by Mountaintraveler Friendly staff
This is a great and very convenient hotel. The staff is very friendly and courteous and even shuttled us to the nearby Light rail station to take a convenient and inexpensive light rail to University of Denver and Downtown. The bed is comfy but structured so your back doesn't hurt. The Fitness center was well equipped and open 24 hours. Parking is complimentary and is valuable. The pool is an outdoor pool so it closes in the winter so I didn't get to use that amenity.
October 31, 2013
Rated 3 out of 5 by Mike1996 Staff needs improvement!
The hotel was comfortable and elegant! I was pleased with the cost and overall hotel, but the staff needs improvement. The staff was unknowledgeable about basic check in info and misled me. It took multiple trips to finally get checked in. I would stay here again, but only if I could skip the check-in process.
November 21, 2013
Rated 4 out of 5 by DoMo Met my expectations
I have stayed in most of the hotels in the Denver Tech Center. This one was fine. personell was great! Room was clean.
Bar, nothing much, little activity (which is fine!) The breakfast to go is a nice feature,especially with the Starbucks option.Room Service which used once was good, not great, but met my expectatoins. Menu options are the basics, nothing special- have to say I ordered cheesecake for desert, it was a small a portion as could possibly be sliced. The sandwich I ordered was good, fries not so good. Salad was also tiny, but again good enough
March 22, 2013
Rated 3 out of 5 by WeeklyTraveler Not the best
Deficiencies make you wonder just how well run this hotel really is. Out of some food items in club lounge during breakfast. Had reserved and received confirmation for a suite upgrade, but room was given away before we arrived. Room we were given instead had light bulbs out and non-working air conditioner. Outdoor pool needed to be cleaned badly. Even the club level room we were given was small with small bathroom. One positive -- the front desk stepped up and offered 7,500 points (2.5 x the points for a free night at this hotel) for the bad experience.
July 4, 2012
Rated 3 out of 5 by dan843626 my worst stay so far
I have stayed at this hotel for the past 6 months, and I'm a plantinum guest. Each week, I have to reiterate my preferences for a room away from the elevators/ice machine. In spite of this, there seems to be no communication mechanism with the management to ensure that a frequent guest most basic request is met. This regularly causes me to be moved to lower floors because the change must be made at check-in. I have never had such a hard time getting a basic request met. If this is how the chain is operated, it won't take much longer to lose my loyalty.
August 5, 2012
Rated 4 out of 5 by RCJONESSR The beds are very comfortable
I stayed there one night with my wife for our anniversary. It was very nice to get away from the house and the kids and just relax. We enjoyed dinner and a movie at The Landmark, which is in close proximity to the hotel. We slept very well and since check-out is not until 12:00, we were able to sleep in. After checkout we enjoyed breakfast at the IHOP which is just next door. The only downside I saw to the Hotel was the empty restaurant and bar located near the lobby. We stayed on a Saturday night (Oct 13). It might have just been an off-season thing.
October 25, 2012
Rated 5 out of 5 by Gina72 Great Staff
I've been staying at this hotel for 8 years and the staff is amazing. A few changes in where great staff members work, i.e. Blake no longer being at the front desk, but other than that, Blake, Phillip, and Carrie are outstanding.
November 18, 2013
Rated 2 out of 5 by FB1158 Red Eyes in the morning!
I have been a SPG member for many years and have stayed in many Starwood hotels over the years. I am in the Denver Tech Center on a regular basis for business and was looking forward to staying in a Starwood hotel.
Unfortunately my room was located across the corridor from the vending/ ice machine vestibule. The ice machine was a constant source of noise all night long. Consequently, I kept the TV on all night to drown out the noise.
I hope that Starwood would take a closer look at this nuisance as it is an easy fix.
I hope that management considers mitigating this STC issues.
I will consider giving this Starwood hotel because I did notice how hard the ladies in housekeeping were working to keep the rooms clean. They did a great job on my room for sure.
August 5, 2013
Rated 5 out of 5 by Rayjay Attitude
We've stayed in this hotel many times. This is the first time since a major rate increase that I was a little unhappy about.
The service and amenities have always been good but this time I noticed a distinct improvement. Beginning with check in with Rusty, the girls in the 10th floor Club lounge, Katy, Zelica, Phoenix, Jaime, and every other employee we encountered, we found employees striving to provide the best possible customer service. We enjoyed our stay here and will return to this hotel whenever we are in the Denver area.
May 14, 2013
Rated 3 out of 5 by Niki00 I always stay at sheraton hotels when I travel. This did not meet my expectations.
The staff here was great. Very nice/friendly. Room was decent. There were a few things about my stay i did get irritated about. The bathroom door in our hotel room wouldn't close unless you slammed it hard. The sink in the bathroom made this loud gargling noise ALL night. Then the power went down for awhile and elevators were down. Glad I was on the 3rd floor. I felt bad for the people that had to walk 10 floors to their rooms. And the main thing that annoyed me.... There was a convention of some sort... And it was a bunch of women at the hotel. Partying at the bar. Slamming doors all night/morning. I'm also a women. I was there with my boyfriend and parents. We all got highly annoyed and wish they would've advised us of that so we could of booked a different hotel.
July 14, 2013