Rated 1 out of 5 by RUCookie Stay here if you need a scare!
This hotel is HORRIBLE. Horribly rude check-in; I had to call the front desk when I realized my key card didn't even tell me where the lounge was (because heaven knows the person at the desk that I bothered for check-in could not be bothered). Wi-fi was unreliable and stopped working once I finally connected, never to reconnect... but the absolute kicker was being scared out of my mind when someone came into my room. no knocking, no announcement, just right in... I checked in around 2am and someone comes in before 9am. Add that to the barking dog... I got no sleep. And no, I did not go back to sleep, who could. My heart was pounding a mile a minute. I immediately called the front desk and was transferred - transferred... never told to whom! I discovered later it was the manager on duty. And instead of we are sorry, how can we make this right, I get "did you have your hang tag on the door?" I reminded him that I requested a late check-out and he had to LOOK THAT UP TO MAKE SURE... it was beyond infuriating. The best part was that if there was such a focus on cleaning, then my bathroom would not have had hair in the shower, cobwebs in the corner of the ceiling and the wallpaper would not be peeling. I expect follow-up on this stay... I should get my money and points back because it wasnt rest - it was stress!
September 29, 2014
Rated 4 out of 5 by KingFishTraveler Tarrytown Sheraton - Solid All around
The Concierge and Front Desk staff were above average in their willingness to assist, without being overbearing. The hotel is close to excellent restaurants in Tarrytown (strongly recommend the Rivermarket Bar & Kitchen). I am a frequent traveler, and appreciate a clean, comfortable room. I would suggest to hotel a heavier comforter, but still a very good room.
September 25, 2014
Rated 1 out of 5 by SeptemberWedding Don't host parties or reserve block rooms there
I recently got married and reserved a block of rooms for my guests there and hosted the rehearsal dinner there.
During the rehearsal dinner, my guests had to get up and get their own beverages, servers took up plates before guests were finished. The sales person did not notify my that this was a buffet dinner. VERY DISAPPOINTING. They ran out of food and took them forever to bring more food out. It took them until the end of the night to bring coffee & desert. For desert, we ordered the "ULTIMATE CHOCOLATE CAKE" and ended up with a grocery store cake from across the street....
We also hosted the groomsmen breakfast the next day for 10 AM and planned it ahead of time. They seated us at 10:20 and then proceeded to get all of our orders wrong and brought out everyone's order in bits and pieces...
They're not accustomed or geared to host big wedding parties...
September 23, 2014
Rated 5 out of 5 by Stadelberger Good for business or pleasure travel
The hotel is in a great location: close to businesses but also close to great eateries and shopping. The hotel dining room serves good food and has specials each evening at the bar, I happened to join them for Wednesday wine night and had a great glass of wine with dinner at a reasonable price. The pool is clean and well maintained, I particularly enjoyed the hot tub after a long day.
August 22, 2014
Rated 4 out of 5 by Emmit44 Legoland Package
We enjoyed our stay at your facility. The only complaint was internet access and the parking ticket for LEGOLAND "included" in the package deal was not really included unless you are returning to the hotel. We were checking out the same day as our trip to LEGOLAND and not going to drive back to the hotel for a $3.00 refund. It should somehow be included in the package upon arrival to the hotel with the tickets etc. Or work on a discount at the store instead of the parking voucher.
September 18, 2014
Rated 1 out of 5 by levart321 unsatisfactory hotel
The hotel was very noisy. Kids running and screaming in the hallways. Checked out at midnight. Will never recommend this hotel
September 22, 2014
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
May 21, 2013
Rated 3 out of 5 by Magsmum Pleasant stay but a few negatives
We have stayed here before and had a fabulous stay so were really looking forward to returning. Overall a pleasant stay but a few disappointments. Absolutely no recognition of platinum status and had to go back to the desk to receive welcome gift as it was never offered. Placed on the club floor but there were no amenities. In the past we stayed on a weekend so received vouchers for restaurant but could still access cold drinks and coffee. Nothing available at all in the lounge and no fridge in room (was told only in suites). Missed having cold drinks. When I inquired about the change I was told the new policy was because nonclub guests were sneaking up and taking drinks. Too bad the solution was to eliminate the privilege rather than improving security or adding key access to fridge. Sounds like a cost saving measure to me at the expense of status guests. Will be returning to hotel with our kids in June for another weekend stay and hope the hotel will provide a fridge so we have access to cold drinks (that we will have to bring...).
May 19, 2013
Rated 5 out of 5 by worldtravelernewyork Special thanks to Nancy and Kevin
It's always a pleasure to feel like a valued customer. Kevin (check in rep, night shift) and Nancy (who manages the club lounge in the morning) are both Best Practice / Best in Class at what they do. Special thanks to them. Best, Marie H.
February 16, 2013
Rated 3 out of 5 by dee56 so disappointed!
I booked a room and then called to confirm that I could be sure to have 2 beds as I was staying with my 86 yr old dad! I was assured it would be no problem! Upon arrival, I was informed there were no more rooms with two beds or cots, so they offered me extra bedding to sleep on the floor! At about 10PM they found an inflatable bed to put in my room, which unfortunately did not hold air! I had just recently joined the SPG program. The elevators were not working consistently, so to get upstairs you must go outside and around the building to go up the stairs! I am incredibly disappointed in this hotel.
March 19, 2013
Rated 5 out of 5 by Gregorio46 Outstanding Choice for New York Visit
We really enjoyed our 3-day stay at the Sheraton Tarrytown. It is very convenient to NYC but not overpriced like the NYC hotels. The regular, fast commuter train provides direct service into the City and the hotel provides a shuttle to the railroad station and will pick you up upon return. It is located in a beautiful area on the Hudson River about 30 miles north of NYC. The hotel itself is modern, elegant, and clean; definitely to Sheraton's high quality standards. The staff is very friendly and always effective; they truly go out of their way to be of service. The restaurant is very good and meals are reasonably priced considering the quality.
July 18, 2014
Rated 5 out of 5 by Tsvet Great Location and Fantastic Staff
My organization has been using this hotel to accommodate between 75-90 seminar participants. Managing a group of this size can easily become a problem, but not for the fantastic staff at Tarrytown Sheraton. As the seminar director I worked with Erin and she was simply put SUPERB - always available to accommodate changes in the rooming list. Front desk staff, restaurant staff were all excellent too. Without a doubt I would recommend this hotel for any group. Staff is not only professional, but extremely friendly and pleasure to work with.
August 9, 2012
Rated 4 out of 5 by Pat1358 Great Experiencw
Love this Hotel - good location, attentive staff, room prepared as requested (fridge and feather free). Only issue - we paid for premium internet (though we are SPG members) and the internet was slow, would log us off frequently and didn't always work. We've stayed at other Sheraton Hotels with free internet and it usually works very well. I'd like to see this issue resolved. Staff was attentive - locked up our laptops for us everyday since room doesn't have a safe. Really love the cool water with fruit in the lobby every day - very refreshing. Overall a great experience and location to NYC is perfect.
August 2, 2014
Rated 5 out of 5 by Dave5 Great place
Very comfortable and enjoyable stay. Everything is top-quality and the staff are very pleasant and accommodating. Will stay here again for sure.
September 2, 2014
Rated 5 out of 5 by Happycouple55 Nice get away
My wife and I have enjoyed the weekend specials for couple time away from the children and everyday stress. Over the years the hotel has maintained it's high level of quality and excellence. We checked in after a day of kayaking and a great meal at a local restaurant on the water. The spa and pool was such a nice relaxing extra (the hot tub melted the aches and pain in my back away). We woke to an excellent tasting breakfast (included in the stay). The staff from checking, to check out was superb. We will be back again and again.
August 18, 2014
Rated 4 out of 5 by Andrew999 Hotel was fine - big pet peeve
I trust that my bill will be correct. I am going through my expenses for my trip this past week and notice that the internet charge was not removed. I frequently confirm when I check in the correct process for the internet charge - as a platinum member who frequently travels for IBM business, I typically do not have to pay for the service. However, I find myself now unable to finish my expenses because I needed to call the hotel to have the charges removed and am now just sitting here staring at my inbox waiting for the updated folio.
August 16, 2014
Rated 5 out of 5 by Ben87 a wonderful re-lived anniversary evening
Last year after our wedding we stayed in a suite here and had a memorable evening. This year we wanted to relive our wedding night by staying here for our 1st anniversary. I mentioned to starwood that we were going for our anniversary, and when we arrived to our hotel room, Andrew from the front desk had arranged an assortment of cut fruit and champagne in ice, which made our romantic evening even more special. We got to go for a private swim, since the pool is opened till 11pm, and really enjoyed our stay. The room is comfortable, bathroom is clean. The front desk staff were very nice and hospitable. I would highly recommend staying here.
June 20, 2014
Rated 4 out of 5 by Andrewf142 Great service
Shower water temperature was inconsistent. Shower could use a shelf to put shampoos and conditioners on.
August 30, 2014
Rated 3 out of 5 by sonorguy 4 week's experience to date
I have been staying at the Tarrytown Sheraton for 2 or 3 days a week since early October.
1. restaurant service is abysmal / slow. last Wednesday I sat in the dining room for 15 minutes and never saw a server. The restaurant was not very crowded, but even when it is crowded, there never seems to be more than 1 waiter and 1 cook.
2. Morning breakfast buffet is supposed to be ready at 6:30 AM. it rarely is. bread, rolls and bagels are uniformly very stale, each and every visit. yes I have complained. makes no difference.
3. Walls seem to be thin. Last week there was a loud couple in the room next door. it took almost two hours of management intervention with the couple before I was finally, finally, allowed to relocate to another room. I got to bed about midnight.
On the plus side -
1. beds are very comfortable.
2. Rooms are always very clean
November 16, 2011
Rated 3 out of 5 by atal Club Lounge a Disappointment
I stayed there a few times 3 years ago. Back then, the Club Lounge had a nice continental breakfast and snacks in the p.m. When I stayed there June 22-23 this year, the Club Lounge had nothing except coffee/tea (not one snack -- not even an apple or a bag of pretzels), and was messy through my entire 24-hour stay. It needed vacuuming and straightening. The extra $$ that I paid for Club Level was wasted, other than being on the top floor.
June 24, 2013
Rated 3 out of 5 by worldtravelernewyork Club Lounge amenities
I have to say it's been disappointing the last 2 weeks with the food availability at the Club Lounge. This past Monday, there was no breakfast in the lounge and there was no food at night as well. Nancy is really missed when she is not there in the morning. it good better later during the week but I have to say that my colleagues have mentioned that service at the lounge has gone down the last couple of months.
April 27, 2013
Rated 4 out of 5 by Borus41 A wonderful place for a getaway.
Really enjoyed our quick getaway at Sheraton Tarrytown... The place is beautiful located a few minutes from the main st.
The staff couldn't be nicer and accommodating , our room was on the club level very nice comfortable & clean..the food in the restaurant was delishes & moderately priced.. A place we will definitely return.
Highly recommend it...
August 23, 2014
Rated 1 out of 5 by kamran terrible experience
The hotel decided to test their fire alarm from 9am until 12pm. I was not informed of this when I made the reservation, nor when I checked in. I was in NY for business, and had yo be on a congerence call that morning. Due to the alarm I had to check out early, and postpone my business. Manager wasnt at all apologetic, in fact was very rude. I would never suggest this hotel to anyone.
June 21, 2013
Rated 1 out of 5 Beware - Platinum Members are treated no differently
I spend ~100 nights a year at Starwood Hotels. This Sheraton is one of the worst in terms of service and comfort. 1st: The day I checked in I had to walk 6 floors with my luggage as my the elevators were not working for over 4 hours.(the staff did not even bother to show any concerns/apologies). 2nd: I had to check out a day early due to a change in plans - it was 7pm. The hotel flatly refused and said that I had to pay the one night. I politely explained that I spend ~100 nights a year , I am platinum member and that the $190 nightly rate does not come out of my personal checking out. As a platinum member of Starwood I was just disappointed that for $190 they would refuse. The Front desk manager did not even make an attempt to rectify the situation. Or at least pretend that she cared. It is not about the $190 at all - to me it was about the mutual respect. The respect I give Starwood for all my business travel. And the respect I get back when I need.
December 6, 2013
Rated 1 out of 5 by wayno53 The Worst Sheraton I Have Ever Stayed At
I have stayed at many Sheraton's over the years and by far this was the worst experience at a Sheraton Hotel. The staff went from inexperienced to the most rude hospitality staff I have ever encountered. The restaurant could not accommodate our family, the service and attitude was horrendous and the food mediocre when it finally came.
May 13, 2013
Rated 5 out of 5 by Anchovi No club on weekends.
Platium access. Everything fantastic. Except when our crew all with club access was told that there is no club ammenites on the weekend. I'm not sure about you, but if you are a business traveller, work doesn't stop on the weekend. It has a great restaurant and amazing bar tender took care of me. He was the the best part.
March 24, 2013
Rated 5 out of 5 by AnnSteve518 Great Experience
My husband and I had never stayed at a Sheraton and we were invited to a wedding which the bride made special arrangements for her wedding guests to stay at the Sheraton Tarrytown Hotel. Upon arrival, the check in was super fast and easy. We were about 15 minutes early but that was not a problem. Room was in perfect working order, smartly decorated and the use of space was very efficient. We ere even welcomed back by the doorman with a friendly "welcome home" when we came back from the wedding later that evening. Mattress was so comfortable we lounged in bed the next morning. We will be coming back soon!!! Highly recommend this hotel!!!
May 27, 2014
Rated 2 out of 5 by julie22 Less than we expected
We qualify for Starwood hot rates, and have used them at many Starwood hotels in the U.S. and internationally. When we asked for our dining discount card in Tarrytown, we were told that "this property doesn't participate". This is the first time we have EVER been denied this expected perk!
February 22, 2012
Rated 2 out of 5 by Donna904 Overrated
This is not a category 4 hotel , dont waste your star points. The staff was indifferent and in no way helpful. I had to call three times to get on the internet when they could have told me a simple instruction the first time. They were annoyed that i had to call about it at all and basically gave me any answer to get off the phone. The couch looked like it was taken from the curb- ripped and stained. we wouldnt even sit on it. I wasited two hours for a roll away bed to arrive after seeing that the pullout bed was brokenmen and unable to be slept on. IT arrived at 10:45PM. When it did i had gone down stauirs for something. I returned to the room to find a hotel employee had let himself intop the room where my husband and three year old were asleep in the bedroom. Totally unaccaptable. I had to wait 2 hours to go to sleep they could have waited 5 minutes for my return to set it up.
The pool is not a pool.. it is more like a physical thereapy area, and in now way what youwould expect from a category 4 hotel.
August 9, 2012
Rated 2 out of 5 by DRMawson Nickel-and-dime charges
I stayed one night at the Sheraton Tarrytown and was satisfied with the hotel, with one exception. I was unaware of some hidden charges.
I understand that New York area hotels are now charging for wireless connections in the room, but I thought $10 was a bit high for 24 hours. Also, I booked the hotel through Hotwire and was told upon checkout that there were no additional charges.
I just received my credit card bill and discovered a $4 charge. I called the hotel and was told that I was billed $4 for the bottled water in the room. Not only was informed of the charge upon checkout, I wasn't given a receipt. (I didn't think I would need one because I was told I was all set.)
This is nickel-and-dime stuff, but I really think the hotel should be up front about all charges.
Also, when I called the hotel today the staff member grudgingly apologized for my not receiving a receipt upon checkout, but made no attempt to make good on the faux pas.
Suffice to say, I will not be staying at another Sheraton in the near future.
November 23, 2011