Rated 5 out of 5 by Relbo Report on my stay Oct. 26, 2012
Everything was best, more than expected. I shall gladly return to your Hotel, if I am next time in Munich
October 30, 2012
Rated 3 out of 5 by grave176 Good location
Location is very good, the subway is just steps
away. Room was new and everything you need. The beds are very small and the blankets as well.(twin beds)
They did not mention that the pool and spa was closed for several months, i had to find out when i was searching for it in my swimming suite. The rooms are very hot, the A/C was not working. Because the windows can't open much i could not sleep and checked out at 1 am to find an other hotel. The man at the reception did not care at all.
The club lounge was very good, with plenty of drinks and snacks/salade
December 22, 2011
Rated 5 out of 5 by NONAME001 High Quality of Service
July 11, 2014
Rated 5 out of 5 by tamjomc Great hotel next to train
Great location next to train. Restaurant here is amazing!! Staff went above and beyond.
July 10, 2014
Rated 5 out of 5 by Buckshot 6 Day Munich Stay At Sheraton Westport
We felt the hotel was well located for travel throughout on the train line. We just walked outside and a lift took us to the platform. Commend Felix on showing us how to and where to get 3 day passes etc.
Above and beyond. Rooms and whole hotel were always extremely clean. Liberal policy of free internet in the lobby was great. Helped pass those hours once back from the city. A real asset to your hotel is also Nick who takes care of 3rd shift and is extremely helpful and very alert on how to deal with the customers and make them feel at home .
June 9, 2012
Rated 4 out of 5 by TXUS Service above and beyond
Excellent location with easy access to subway and sbahn. good property, nice club lounge with good service. nice fitness area, though rooftop location and large windows overwhelmed AC and made it hot.
Staff VERY helpful. Left contacts in room, went back a couple hours and they could not immediately find them. Checked again next day, and they were still searching. Called me a few hours later and I had just left on airport train. Manager drove to airport and returned them to me in person before I left on my flight.
July 13, 2012
Rated 3 out of 5 by Ken25 Only 2 stations away from central station (Hbf)
It's not close to city center but close to central station. Some staff are quite helpful and responsive while some aren't that helpful. I inquired the guess service via telephone if there's any edeka and the answer was no. Next morning, I checked with the counter and the answer was there was another supermarket 5 mins walk from the hotel while there's no edeka.
July 1, 2014
Rated 5 out of 5 by ArtemK Great Hotel Always
Very good Hotel and excellent staff on the reception and everywhere you get warmly personal and all your need are on the first place, you can realy see it
July 4, 2014
Rated 5 out of 5 by SJA54 Many stays and always pleasant
I have stayed here many times. The rooms are nice, staff is excellent and the gym is quite nice. One of the better executive lounges around -- excellent food selection, something available all day and a very friendly and attentive staff.
Location is great -- steps away from the U-Bahn and I really like the area. The West End is very nice with a large selection of restaurants (2 Thai restaurants in walking distance -- both very good). One of my favorite SPG properties.
June 19, 2013
Rated 4 out of 5 by jechho Good and safe choice in Munich
A nice and reliable choice if you are in Munich. Not centrally located, but very close to the subway.
Nice Starwood preferred guest recognition. The suite we had was pretty standard, but the lack of a sofa/sitting area was a let down.
The room had a modern feel and it was very quiet. The king bed had two smaller blankets (instead of one king sized one), but I have seen this at other hotels in Germany as well. We asked for an extra pair. The king bed was also smaller than your average SPG king bed - a bit strange, as I thought the SPG/Sheraton beds were universal.
The club lounge is very good at this hotel, with a lot of food/beverage selection.And plenty of refills throughout the day. You can easily sit here for hours and enjoy the great view. Worth the extra charge.
Local area is nice, with a lot of great restaurants/bistros. Would return in a heartbeat.
November 14, 2011
Rated 5 out of 5 by Peter Totally satisfied
We had to reschedule our original trip to Munich due to unexpected weather conditions in Hungary, originally the booking was not amendable but Sheraton offered me a reschedule possibility though. Many thanks for that and the perfectness, tidyness and professionalism you offered while our stay. Spa area was very nice. Food and beverages prices more higher than in Munich city center, this was the only disadvantage.
April 10, 2013
Rated 4 out of 5 by Anne152 Erratic service
Requested wake-up calls 2 different times and did not receive either one. Each time I spoke directly to the front desk to ask for the call. Reserved a room on the Club Floor where the club is open 6:30 am-11 pm. Excellent choices of food and drink offered and well worth the extra cost. Other than the wake-up calls, found it to be excellent hotel in prime location and would return.
June 24, 2014
Rated 5 out of 5 by kamchuan Bargain value deal
If you are looking for a nice quiet place to rest, this is what you should be looking for. The location is in a quiet neighbourhood, easily accessible by the U/S Bahn to the city areas. The room is 5 star, with all the necessary amenities laid out properly. The staff are polite and willing to entertain my inquiries on where to sight-see and even where to have breakfast!
July 2, 2013
Rated 5 out of 5 by Emery Comfortable Hotel
Stayed here in October 2011 with our then 6 month old son and had a wonderful stay. Helpful staff, clean and comfortable rooms, well connected by underground and trains. Good breakfast. Room was too hot on arrival but easily dealt with and swimming pool was out of use but otherwise a fautless service provided. Would definitely reccomend and stay again in the future.
July 3, 2012
Rated 5 out of 5 by aeomar Magnificant
One of the best hotels I ever stayed at. Breakfast is super, so as most of the staff. Men in the reception desk were more than helpful & knowledgable and have anwers to any qustion. I am sorry to say that ladies in the reception were not up to hotel standards, they kept smiling with no real trial to help. Other than that every thing in the hotel is just PERFECT
November 6, 2012
Rated 4 out of 5 Westpark
Room and amenities were very nice. Location very near the underground and train station a big plus. Front desk was very helpful in giving directions and how to use public transportaion. Room service food portions were small, cold, and overcooked. Food in the restaurant was much better.
September 17, 2012
Rated 5 out of 5 by Geedub Wonderful staff & facilities
Stayed for work. Extremely comfortable hotel. Every person who worked at the hotel that I interacted with went out of their way to make sure I was taken care of so I would definitely stay here again. Right on subway line so easy to get around too.
March 5, 2013
Rated 4 out of 5 by Siri This hotel is nice.
The hotel is in a quiet area of the city, but is very convenient to get to by public transportation. The room was clean and the bed was very comfortable. Staff memmbers were nice and helpful. Breakfast was very good!
November 2, 2012
Rated 5 out of 5 by Mats Quite Good
All staffs are friendly and the facility is very clean and well refurblished even it looks a little old.
Of course it is not situated in the centre of Munchen, quite good value for money.
January 17, 2012
Rated 5 out of 5 by Paul67 Fantastic
Everything from the moment of arrival to I left was fantastic! There were little things done along the way that made this stay exceptional and made me feel special as a Platinum member.
February 12, 2012
Rated 5 out of 5 by spencertorpy The hotel was well above what I expected
As a platinum guess I got a suite upgrade and use of the executive floor. First hotel I have ever stayed at that does not charge for the mini bar. Very friendly staff and room was nice
November 22, 2012
Rated 5 out of 5 by Elysium1980 Flawless service
Having stayed in a number of starwood hotels I can say that the staff, especially at the reception desk is spectular. Always very attentive and friendly. I already want to come back.
November 21, 2012
Rated 5 out of 5 by Timetraveller Good overall experience
Good loaction of Hotel. Nice lobby with a lot of features.
Good variety of equipment in fitness center No pool though.
They have a club floor!
April 5, 2013
Rated 4 out of 5 by Magnolia3237 Average in Munich
Recently stayed for two nights for business. Traveling with four colleagues. As a Platinum member was disappointed in the room allocated, especially compared to my colleagues who had no status. Originally all allocated the same category room. When asked about an upgrade, I was told the hotel was fully booked. Upon checking online, the hotel still had many suites available. The front desk gal had to check with the manager and they begrudgingly upgraded me. Not the sort of experience expected.
Facilities are fine. Room was average compared to other Starwood properties in Munich.
Club lounge was good with a great breakfast and evening snacks.
October 20, 2012
Rated 5 out of 5 by hse24 excellent business hotel
the club room was very nice but too crowded.
your worker is excellent but I think they worked too hard to service the customer
December 5, 2012
Rated 5 out of 5 by Zestispark Perfect service over all
I had a late check in with a perfect service at the reception. Extraordinary personal service.
April 6, 2013
Rated 5 out of 5 by Robert57 This hotel has great staff
Both reception and service staff are very friendly and helpful. Thank you.
November 30, 2012
Rated 5 out of 5 by return This hotel is great
We enjoyed our stay in the hotel very much. For relaxing it is wonderful
December 21, 2012
Rated 5 out of 5 by Jake101 Hotel is in a great location
Hotel is located on top of an underground station.
October 1, 2012
Rated 4 out of 5 by Lala22 Comfortable Stay
central hotel, comfortable, great service
April 27, 2013