Rated 5 out of 5 by Wozinoz Excellent customer responsiveness
With all the really first rate features we enjoyed, we loved the attentiveness of the staff. We had one small downside,in that the free WiFi for some reason was inconsistent in our room. We noted this to staff and, since it couldn't be easily fixed during our short stay, we were presented with a complimentary bottle of wine. Unnecessary and unexpected, but very much appreciated and reflective of a great hotel.
3 de Dezembro de 2013
Rated 5 out of 5 by Dvipadapittham Aufenthalt jdes Mal sehr gut
Seit 23 Jahren jedes Jahr Gast im Arabella - Sheraton - Westpark
25 de Novembro de 2013
Rated 5 out of 5 by Besucher Tolle Aussicht
Eine tolle Aussicht aus dem 7. Stock samt bestem Service und schönem Ambiente haben uns ein Paar unvergessliche Momente beschert. Nur der Preis könnte etwas weniger werden.
15 de Novembro de 2013
Rated 5 out of 5 by Piot13 Location staff and lounge
The service quality, friendly staff, comfortable room and lounge were impressive. The lounge could use some more variety though in the food offerings for happy hour
5 de Novembro de 2013
Rated 5 out of 5 by Schweizerfamilie 2 Nächte mit Familie in Juniorsuite.
Aussen flop, innen top! Guter Service, wunderbare Clublounge, freundliche Mitarbeiter. Aussenansicht des Hotels lausig, ebenso die Storen (kaputt bzw. sind beim Öffen und Schliessen sehr lärmig). Hotel ist sehr empfehlenswert und liegt unmittelbar an U-Bahnhaltestelle.
4 de Novembro de 2013
Rated 5 out of 5 by arthur9491 2 night stay
We had 2 great days in munich, the hotel was great had a club loinge room. Thee staff were greast and explained how the underground worked and what to go and see, couldn't hsve had a better time. Thanks
12 de Outubro de 2013
Rated 5 out of 5 by mshinawi Hotel is great, SPG benefits are not valuable
As for the hotel, everything was great, starting from the location (just beside the subway), the look & feel, furniture, food, staff, room quality and cleaning, view, ... etc ...
I really enjoyed the stay and highly recommend the hotel.
As for SPG, I'm really disappointed.
I've been upgraded to SPG gold member after my previous stay, and used my points for the reservation in Sheraton Munchen.
But the bad surprise was having the reservation not including breakfast. I don't know why and how! As I used 11,000 points for each night!!!
When double checking, I figured out that golden SPG membership has some benefits that are useless and invaluable, such as late checkout, Internet access, ... etc , compared to the big amount spent until I reach this level of membership.
Moving forward, I don't think it worth looking after SPG points or their membership.
11 de Outubro de 2013
Rated 5 out of 5 by beijingren Surprised
Great value for money, nice room with two window fronts
11 de Outubro de 2013