Rated 4 out of 5 by e13k Fine, fine, fine
I was put up here by an airline as a result of a flight delay. The staff were very prompt and helpful, and checkin was quick. Food, etc was nice, and the sauna was a nice touch for a weary traveler.
One thing: the signs on the airport shuttle make it seem as it it costs €5 to get to the hotel, but this fee is waived if you're staying there. This could be more clearly labeled.
January 8, 2014
Rated 4 out of 5 by Mats Value for Money
Just 10 minutes by Taxi from Airport and quite convenient for Biz traveller. Even the hotel is very normal Sheraton but the price was unbeatable. The room was clean and well organized and the staff were very kind enough. We also enjoyed nice not German but "Bayerisch" Breakfast. Danke!
July 18, 2012
Rated 5 out of 5 by CanuckFromTdot Most comfortable beds ever!
For an airport hotel, the Sheraton Munich's location is a pleasant surprise. Rather than a soulless suburb, it's in a picturesque small town. It's very convenient, just a short drive to the airport, and I believe I saw shuttle buses available as well. The rooms were very comfortable, esp. the beds. I usually don't have a good night's sleep in hotels, but this one was a notable exception. The room included an iron and ironing board; you don't always get this in Europe.
My one suggestion for improvement has to do with the WiFi situation. They offer both paid WiFi anywhere in the hotel and free WiFi in the lobby. However, I was not able to access even the paid WiFi in my room, nor the free WiFi in the lobby. Staff had not encountered this problem with other guests. However, during this trip we stayed in 4 other hotels in different cities, and I had no problems accessing WiFi anywhere else.
Breakfast was not included in our advance-purchase, nonrefundable rate but we decided to pay for it. It was a nice, generous buffet. You have a choice of paying $14.95 for the cold buffet or $23.95 to include hot foods like eggs, sausages, etc. In our experience, the cold buffet was excellent.
I would come here again and would recommend this hotel to others for its combo of convenience / proximity to the airport and comfort / picturesque setting.
September 2, 2013
Rated 5 out of 5 by Riteheart Great Athmosphere
Just love the country style ambience combined with a high class hotel. Perfect mix so close to the Munich airport.
December 15, 2011
Rated 4 out of 5 by Alex2 Breakfast is not good, was better before
Although it was nice stay I want to point for few disappontements. 1. Your new tea machine does not work properly and I was waiting an hour ay 11 p:m to get hot water for tea. Unacceptable 2. Your breakfast compare to last few stays become really bad: selection is very poor, staff attention is bad, nobody offer coffe, food disappeared quickly without refill, there was no any pastreys except croassants. Manager attitude is very bad and not friendly, trying to explain difficulties in staff, and asking for waiting 20 min for food addition. This is not acceptable in airpot hotel. I was very disappointed and although would recommend this hotel but not with breakfast
October 23, 2013
Rated 4 out of 5 by FunTrav Charming Property!
Unlike any other Sheraton properties that I have stayed at - more of a resort than a hotel! Rooms are fully decorated with knotty pine and for those of us that demand it- the climate controls work!! Some things were closed due to the Christmas holiday but the staff was wonderful and the little farming community that surrounds it was fun to explore. See if you can find the full size US school buses!
December 29, 2013
Rated 5 out of 5 by Iggy Great Accomodations and Food
Our stay was perfect from the start. We were picked up on time at the hotel bus stop at the Munich Airport and the driver was friendly and helpful. Check-in was a breeze with the staff suggesting we grab a snack at bar, since our arrival was after 11pm. The bartender was fabulous!! He was prompt with everyone's order and I have never seen a bar that was so clean. The stainless steel sparkled! On our second night, he even remembered the appetizer we had the night before. The rooms were neat and clean, and the king bed (2 twins), was large and wonderfully comfortable. Our room overlooked the tranquil garden. Quite a variety of TV channels were offered, along with internet connections. We had the best rest of our two week vacation at this hotel. The breakfast buffet is a bit pricy, but the the quality and variety of food more than made up for it. Great pretzel bread and sausages. Dining at the bar was very good off of the limited menu - try the french fries, and dinner in the restaurant was great. Had the weiner schnitzel and a salad entree. Both were very flavorful and tasty - the chef's personal style came through on each one. Try an ice cream dish for dessert as they use premium quality ice cream and chocolates! The staff was very helpful with our transportation questions we had for Munich, as the local train stations were closed in all major East-West runs for construction that weekend. The guidance they gave us was extremely helpful and minimized our switching of trains. Our last night we sat outside on the patio having drinks. The lager was superb. Being close to the airport you could hear all of the planes overhead. However, once you entered the hotel everything was quiet, as they did a great job with soundproofing. You would never know that you were close to the airport. I would stay at this hotel the next time I'm in Munich
August 5, 2012
Rated 5 out of 5 by GreyFox58 Great hotel and location to airport
Staff very helpful. Great breakfast to start your day.
January 3, 2014
Rated 4 out of 5 by Elizabeth50 Comfortable and easy access to airport via shuttle
I stayed in this hotel twice, once at the beginning of a trip after arriving in Germany from the USA and then again at the end of my trip just before I returned home. The staff were friendly overall. When I checked in after a long flight from the USA, it was morning and I could not get a room right away. So, the staff graciously let me place my bags in a storage room, gave me an internet access code and a table in the restaurant where I could work and eat until the room was ready. There was a lot to choose from for the breakfast buffet. The bedding was soft and comfy. The room was of a nice size and a convenient desk was present. It was very quiet in the room so that I could sleep off the jet lag once I could check in. Self-made coffee was also present in the room. I would definitely visit again.
The rooms could probably use more outlets near the desk for computer equipment and other electronic devices, but that is only a minor problem. There were plenty of outlets in the rest of the room. The hotel is located in a fairly remote area and thus there is no night life, but I'm not someone who wants that kind of thing, anyway. I just want a great restaurant, which is what is available in the hotel.
There was only one thing that was annoying. There seems to be a lot of confusion about the airport shuttle costs for children. I was traveling with my 13-year old son. Posted on the sign at the Munich airport at the shuttle stop was the cost of the shuttle per person per way (5 Euros). Also, posted was a note that kids under a certain age were free. I don't remember anymore if it was 15 or 18 years of age. I do remember distinctly that the age was clearly above my son's age of 13. When we arrived via shuttle at the hotel, I asked about the cost and after the staff consulted with each other they confirmed that the shuttle was free for my son. However, on our second stay, there was different staff at the front desk. When we checked in, I asked for tickets for the next morning for the shuttle back to the airport and got them. The staff also agreed that my son was free. When I checked out in the morning, there was yet another person at the desk, someone whom I had not seen before. When he asked about tickets for the shuttle, I mentioned that I had already gotten them and that I was told that my son was free. The staff person told me that I was wrong about the free part. He also said that he was adding another 5 Euros to my bill to account for my son's ticket. After I tried to explain the discussions with staff and the signage at the airport he told me that they were all wrong, he was right, and that the age limit was UNDER 12. (By the way, there was no mention of an age limit for a free ride at the hotel or online.) Frankly, I really don't care if I pay another 5 Euros or not for my son, but it was very disconcerting and uncomfortable for this staff person to suddenly negate all of the other people who had told me otherwise. I would suggest that they get their story straight about the age limit for the free rides to avoid the uncomfortable discussions like the one I had.
March 31, 2013
Rated 5 out of 5 by swamp1sg Great Once Got There!
Hotel and staff outstanding, However, some thought needs to be given to shuttle information. Each area has a sign for hotel pick-up (incl Sheraton) but only picks up at the MUC. The beds were among the best we have ever experienced.
December 15, 2013
Rated 5 out of 5 by OKCharlie Very friendly
All of the staff at the hotel were very helpful and friendly. One specific good idea was to allow people to take dinner prior to check-in when the queue to checkin was rather large due to a coach of people arriving at the same time. This showed fore-thought which was definitely appreciated by a number of tired travellers - including myself. Only negative point was that the pool wasn't open all day (I was unusual as I spent much of the day at the hotel awaiting colleagues) so hoped to swim around lunchtime, but the pool closed late morning and didn't open again until about 4pm.
May 20, 2013
Rated 3 out of 5 by FF61 Average at best....poor location
Rooms are small and have that "country cottage" feel but are very clean with everything you need for restful night.
In a strange location about 5-10 minute shuttle ride from airport. Almost in a warehouse/residential area with almost nothing around it. Restaurant didn't open until 6:00 PM, menu was limited and the prices inflated since they probably think they have you trapped there). However we did venture for a long walk found a nice Italian restaurant and ate their instead.
Also, they charge $5 Euro a person for the shuttle ride from airport to hotel. That should be complimentary, especially for Gold Starwood members.
Pool was highlight and quite a surprise....kids loved it. However if you use the sauna be prepared for naked old men.
July 23, 2013
Rated 4 out of 5 by Trappy The Good and The Bad (No Ugly)
I had stayed here a couple of years ago and a meeting in Munich brought me back. I was checked in swiftly by a polite man who upgraded me to a junior suite and gave me a 20% voucher for food and drinks. The bartender was very good, and kept making sure I had what I needed and nothing was too much trouble. Before retiring I booked my call for 6.45am as I was meeting a colleague at 7am the following morning. Woke the following morning at 7am no alarm call, called down no explanation and when I checked out it was just a sorry you did not get your call. I travel all over the world and this is NOT acceptable, I then discovered that Platinums do not get free cotinental breakfast! SO MORAL IS IF STAYING AT THIS HOTEL USE YOUR PHONE FOR AN ALARM CALL
July 26, 2013
Rated 5 out of 5 by Frankie Last Stay
Greeted with a friendly smile and a welcome back. Check-in was efficient even though it was very busy. complementary water in the room is a nice touch. choice of places to eat, depending on your appetite or preference for surroundings. Only down side is if you choose to take a taxi which i do the taxi drivers are very rood and i have mentioned this to the reception a few time, its not good for the hotels reputation to have screaming taxi drivers almost dump you out of the car, when you come from the airport, its a distance thing
May 23, 2013
Rated 4 out of 5 A few comments
I stay in this hotel many times. I like it a lot, especially because of the great staff!!!!!! Real fantastic people!!!!
The facilities are maybe less good. I have 2 main comments:
1. Internet connection is sometimes not good. I like to work before dinner and then during dinner like to watch news from Belgium (via video streaming). Sometimes the connection is so bad this does not work
2. Food. The last couple of years the quality of the restaurant has been deteriorted. To me it is not the standard I expect from Sheraton. I would like to see more refined dishes (no big hump of wet salad below some pieces of fish of meat) and a regular updated menu.
These two point sometime make me wonder if I should change hotel. Fortunately the staff at your hotel is so great that I like to stay. But please fix the issues!
April 12, 2013
Rated 5 out of 5 by 1bigdog Best Sheraton I've Stayed at to date.
As this was just an over night between flights we were not expecting much. However, from check in to check out it exceed our expectations of Sheraton. I usually do not get Plat recognition (I just don't), and we received an upgraded Jr. Suite without asking. In addition free water and wi-fi in room and 20% off food and bev. Nothing like the Nuernberger sausage platter and a couple of cool Paulaner lagers on the front patio. Dinner experience was very very good - I had their "small buffet" for 15e. The 430am free continental breakfast was unique and appreciated when having an early flight out. As this hotel is only 4 miles from Munich flughafen the property is quiet and manages to pull off the Bavarian "feel." Major shout out and many thanks to Herr Christ in the dining room and Herr Feig in the front office for assisting us weary travelers. Dankeshoen!
September 2, 2013
Rated 2 out of 5 by Scott Stay at Sheraton
The facility, friendliness of the staff, and proximity to the airport were excellent. We were please that the hotel restaurant was open for dinner at 11 pm, which was much appreciated after a long day. The major problem was the bed, which was far to soft, and was two double beds joined together as a king. It was uncomfortable for myself and my wife, who did not sleep well. In addition, the hair dryer was not powerful enough for a woman to dry her hair.
February 24, 2013
Rated 4 out of 5 by karan111 Excellent service at this hotel
My husband and I just stayed at this hotel for 3 nights and had really great service. The beds are wonderful at this hotel. We enjoyed the pool with it's surprising bubblers and jets. A bar in the pool area is really nice after a long day. There is also 3 saunas to choose from. Breakfast is good, but expensive. The restaurant is sub par. Eat somewhere else for lunch or dinner.
Don't worry about noise from the airport. It's really quiet.
March 16, 2013
Rated 5 out of 5 by Wandervogel12 A good stay, extended.
I originally booked for one night, but when Hurricane Sandy made return to the US impossible for four days, I decided to continue on at the Sheraton. The hotel is very comfortable and small enough so that the staff can give individual attention to guests. They are very helpful. The food in the restaurant is excellent. The shuttle bus to the airport runs every half hour and provides access to the airport and to the Munich S-Bahn
November 3, 2012
Rated 5 out of 5 by Cvtm Great staff free wifi in lobby
Great hotel staff with very good English and hospitality, also very helpful. But buffet breakfast is a kind below the average 4-5 star hotels, not too many choices, no salmon fillet.
October 11, 2013
Rated 2 out of 5 by Rimfire1230 Munich Sheraton
While the restaurant stafff was friendly and attentive, the food was mediocre at best. We were surprised at the poor quality and items that were on the menu that were not available.
The rooms was clean but small as was the bathroom.
All in all I guess that this is an ok hotel for transient airline customers. Being that we were in Munich, I expected more from the Sheraton.
June 4, 2013
Rated 4 out of 5 by jdvca Munich
The hotel was ok. The staff was howver ill informed our travel to downtown. We were advised that there was construction work and that the train was to close. We decided to take a taxi which cost 70 euros. The train line was really open as we made our way back from downtown on the train after getting information at the HBF. There were no transfer or shuttling required.
August 8, 2012
Rated 4 out of 5 by Rich2809 Good Airport Hotel
War welcome from the staff, very pleasant junior suite and very clean.
Great nights sleep with a very comfortable bed. Lots of pillows, just very nice.
Breakfast was very good and I had lunch there as well which was excellent.
10-15 minutes from the airport, 20 euros in taxi, 5 in shuttle.
Wifi not great but apart from that issue I had a great stay.
January 31, 2013
Rated 3 out of 5 by Turkbusinesstraveller it was an average Sheraton hotel
the heater was very noisy
October 12, 2013
Rated 2 out of 5 by Shan Room layout
I booked very early prior trip but was given a room that had the ceiling slated so much that my head hit the ceiling in some parts of the room and my work desk - the table lamp could not stand straight unless i moved it to the centre of the table - giving me less than half the table for workspace with my computer etc!!!
Horrible room layout !
August 7, 2012
Rated 5 out of 5 by Pointmanpl Service and facility is SUPERB!!!
Ok so I did not expect the quality of service and level of comfort and the amenities at this place and was very pleased with all. One thing was I did not have a Starwood's room given to me but everything else was awesome!!
August 31, 2013
Rated 4 out of 5 by dervogt Short stay but warm welcome
I had a one night stay at the Airport Hotel. Even when I just had a very short stay, the night porter was very friendly, enthusiastic and gave me a bit of the feeling of being "home" after an exhaustive day full of meetings and social events.
August 22, 2013
Rated 3 out of 5 by Campos64 Food
We were happy with everything except the shower (too small, too cold water, no pressure in the water which makes it hard to rinse out schampo) and the breakfast. It was very discriminating to be shown to the bar and a tiny breakfast instead of eating with the rest of the guests.
March 6, 2013
Rated 3 out of 5 by LFCorsten Best choice at munich airport
The Sheraton Munich Airport is a nice hotel in the final approach. The plane noise is not disturbing even you can watch them land. For a stay before or after a flight absolutely the best choice. The F&B is very tasty especially the beer garden in summer with local cuisine.
June 5, 2012
Rated 3 out of 5 by BusinessTraveller2013 Good Location
Good business Hotel nearby airport an Munich. Overall experience was good but did not meet the extra. Fitness center is under standard to my expectations. Rooms are adequate and silent which is good since close to airport. Professional and friendly staff.
April 23, 2013