Rated 4 out of 5 by Elizabeth50 Comfortable and easy access to airport via shuttle
I stayed in this hotel twice, once at the beginning of a trip after arriving in Germany from the USA and then again at the end of my trip just before I returned home. The staff were friendly overall. When I checked in after a long flight from the USA, it was morning and I could not get a room right away. So, the staff graciously let me place my bags in a storage room, gave me an internet access code and a table in the restaurant where I could work and eat until the room was ready. There was a lot to choose from for the breakfast buffet. The bedding was soft and comfy. The room was of a nice size and a convenient desk was present. It was very quiet in the room so that I could sleep off the jet lag once I could check in. Self-made coffee was also present in the room. I would definitely visit again.
The rooms could probably use more outlets near the desk for computer equipment and other electronic devices, but that is only a minor problem. There were plenty of outlets in the rest of the room. The hotel is located in a fairly remote area and thus there is no night life, but I'm not someone who wants that kind of thing, anyway. I just want a great restaurant, which is what is available in the hotel.
There was only one thing that was annoying. There seems to be a lot of confusion about the airport shuttle costs for children. I was traveling with my 13-year old son. Posted on the sign at the Munich airport at the shuttle stop was the cost of the shuttle per person per way (5 Euros). Also, posted was a note that kids under a certain age were free. I don't remember anymore if it was 15 or 18 years of age. I do remember distinctly that the age was clearly above my son's age of 13. When we arrived via shuttle at the hotel, I asked about the cost and after the staff consulted with each other they confirmed that the shuttle was free for my son. However, on our second stay, there was different staff at the front desk. When we checked in, I asked for tickets for the next morning for the shuttle back to the airport and got them. The staff also agreed that my son was free. When I checked out in the morning, there was yet another person at the desk, someone whom I had not seen before. When he asked about tickets for the shuttle, I mentioned that I had already gotten them and that I was told that my son was free. The staff person told me that I was wrong about the free part. He also said that he was adding another 5 Euros to my bill to account for my son's ticket. After I tried to explain the discussions with staff and the signage at the airport he told me that they were all wrong, he was right, and that the age limit was UNDER 12. (By the way, there was no mention of an age limit for a free ride at the hotel or online.) Frankly, I really don't care if I pay another 5 Euros or not for my son, but it was very disconcerting and uncomfortable for this staff person to suddenly negate all of the other people who had told me otherwise. I would suggest that they get their story straight about the age limit for the free rides to avoid the uncomfortable discussions like the one I had.
March 31, 2013
Rated 4 out of 5 by Alex2 Breakfast is not good, was better before
Although it was nice stay I want to point for few disappontements. 1. Your new tea machine does not work properly and I was waiting an hour ay 11 p:m to get hot water for tea. Unacceptable 2. Your breakfast compare to last few stays become really bad: selection is very poor, staff attention is bad, nobody offer coffe, food disappeared quickly without refill, there was no any pastreys except croassants. Manager attitude is very bad and not friendly, trying to explain difficulties in staff, and asking for waiting 20 min for food addition. This is not acceptable in airpot hotel. I was very disappointed and although would recommend this hotel but not with breakfast
October 23, 2013
Rated 5 out of 5 by Robbb VERY QUITE COUNTRYSIDE HOTEL
I stayed two times at the Sheraton Munich Airport, despite the incredible noise make by the on-coming aircraft landing at the nearby airport, inside the room you will sleep like a log: the soundproofed windows will guarantee a quite and deep rest.
The hotel staff is also a diamond in this hotel: smiling, loving, careful.
Little thing to improve: not easy to find wall socket, even at the desk, for pc, phones, tablet.
Outstanding SPG recognition.
If you travel by car: prepare to pay for parking (expensive consider the suburban location) not only for the garage but also in the outside parking without fence and/or surveillance. Otherwise you can easily park the car free nearby
July 20, 2014
Rated 1 out of 5 by TorontoTom Not up to SPG standard
As a very loyal SPG Platinum member, I am very sorry to say, that this stay / hotel failed to live up to the standard of the Sheraton brand. Small, poorly appointed rooms, old, tired looking facilities and a lack of recognition as a SPG member.
This facility really, REALLY needs to improve.
October 20, 2014
Rated 5 out of 5 by OKCharlie Very friendly
All of the staff at the hotel were very helpful and friendly. One specific good idea was to allow people to take dinner prior to check-in when the queue to checkin was rather large due to a coach of people arriving at the same time. This showed fore-thought which was definitely appreciated by a number of tired travellers - including myself. Only negative point was that the pool wasn't open all day (I was unusual as I spent much of the day at the hotel awaiting colleagues) so hoped to swim around lunchtime, but the pool closed late morning and didn't open again until about 4pm.
May 20, 2013
Rated 4 out of 5 by Joe63 Very nice, warm and kind Bavarian atmosphere
The hotel has a very nice, warm and kind Bavarian atmosphere and is not too big to get lost. The staff is very friendly and as I'm staying there quite frequently, they make it very personnel since they know me. They just need to maintain and upgrade the facilities a bit more, like power sockets in the rooms for notebook and smartphone, bathroom should functioning better like power of the socket is a bit poor, lifts should have more intelligence these days. The hotel has his own shuttle service to/from the airport. I like to stay there and will continue to do so.
January 18, 2014
Rated 3 out of 5 by FF61 Average at best....poor location
Rooms are small and have that "country cottage" feel but are very clean with everything you need for restful night.
In a strange location about 5-10 minute shuttle ride from airport. Almost in a warehouse/residential area with almost nothing around it. Restaurant didn't open until 6:00 PM, menu was limited and the prices inflated since they probably think they have you trapped there). However we did venture for a long walk found a nice Italian restaurant and ate their instead.
Also, they charge $5 Euro a person for the shuttle ride from airport to hotel. That should be complimentary, especially for Gold Starwood members.
Pool was highlight and quite a surprise....kids loved it. However if you use the sauna be prepared for naked old men.
July 23, 2013
Rated 5 out of 5 by Steve701 Helpful staff
In late April my wife and I stayed at the Sheriton Airport Hotel before embarking on a Danube River cruise. There were 3 things that stood out. First, we arrived early in the morning and the front desk and staff got us into our room well before normal check in. Second, I had a fall while in Munich and when I returned to the hotel the stafff was gracious enough to provide my wife with the first aid kit (I think we about emptied its contents!) and ice, and third, the food was excellent. Thank you for making our overnight stay a pleasant one.
May 28, 2014
Rated 4 out of 5 by Trappy The Good and The Bad (No Ugly)
I had stayed here a couple of years ago and a meeting in Munich brought me back. I was checked in swiftly by a polite man who upgraded me to a junior suite and gave me a 20% voucher for food and drinks. The bartender was very good, and kept making sure I had what I needed and nothing was too much trouble. Before retiring I booked my call for 6.45am as I was meeting a colleague at 7am the following morning. Woke the following morning at 7am no alarm call, called down no explanation and when I checked out it was just a sorry you did not get your call. I travel all over the world and this is NOT acceptable, I then discovered that Platinums do not get free cotinental breakfast! SO MORAL IS IF STAYING AT THIS HOTEL USE YOUR PHONE FOR AN ALARM CALL
July 26, 2013
Rated 4 out of 5 by Piano Quiet and clean
We were exhausted after being delayed in Munich and Lufthansa put us up in this lovely hotel, close to he airport. It was in a little village near fields and a sports centre and was remarkably quiet for being close to the airport. Rooms were clean and the bed was comfy. The meals covered by our vouchers were delicious and healthy.
For an overnight near Munich airport, this was a little jewel of a hotel but not being near anything makes it a hotel mainly for flight delays etc. not much other stuff around town otherwise.
July 7, 2014
Rated 4 out of 5 by KMiles Cozy German ambiance.
The Sheraton Munich Airport was a wonderful surprise. It is very close to the airport but you'd never know it. Nestled in a small German town, you get the feeling you are in the country, miles from anyone. However, the hotel is a one stop shop. It offers a terrific restaurant, an indoor pool, a gym (small but good) and very comfortable rooms. One of the best features of the hotel was my room. It offered lots of space to work and had a "blackout" blind system which turned my room from day to night in seconds. I will be back!!!
May 13, 2014
Rated 5 out of 5 by Frankie Last Stay
Greeted with a friendly smile and a welcome back. Check-in was efficient even though it was very busy. complementary water in the room is a nice touch. choice of places to eat, depending on your appetite or preference for surroundings. Only down side is if you choose to take a taxi which i do the taxi drivers are very rood and i have mentioned this to the reception a few time, its not good for the hotels reputation to have screaming taxi drivers almost dump you out of the car, when you come from the airport, its a distance thing
May 23, 2013
Rated 4 out of 5 by BCSue BCSue
An excellent, quite retreat with the garden view room. Crisp clean linen and room. Well appointed bathroom ,soaps etc. Our lack of knowledge or direction from staff regarding how the room air conditioning functioned left us with a hot night with no air conditioning ( the room window must be closed for the air conditioning to work). No signs above control or information provided by staff. We were tired and late arriving so did not call room service as we anticipated having to move or have someone come to fix it. Lesson learned. One of the two mattresses in the room was unduly soft (obviously used more with one person visits). It should be replaced soon. Overall the experience was good with professional responsive staff. Ability to walk to the local farm community a plus.
June 15, 2014
Rated 4 out of 5 by Nicki63 Good spot for stopover
The hotel is close to the airport and has a shuttle there every 30 minutes. The rooms were average but tidy and clean a bit dated. The staff were not all that helpful compared to other Sheraton hotels, maybe because we didn't speak German?
September 25, 2014
Rated 4 out of 5 A few comments
I stay in this hotel many times. I like it a lot, especially because of the great staff!!!!!! Real fantastic people!!!!
The facilities are maybe less good. I have 2 main comments:
1. Internet connection is sometimes not good. I like to work before dinner and then during dinner like to watch news from Belgium (via video streaming). Sometimes the connection is so bad this does not work
2. Food. The last couple of years the quality of the restaurant has been deteriorted. To me it is not the standard I expect from Sheraton. I would like to see more refined dishes (no big hump of wet salad below some pieces of fish of meat) and a regular updated menu.
These two point sometime make me wonder if I should change hotel. Fortunately the staff at your hotel is so great that I like to stay. But please fix the issues!
April 12, 2013
Rated 5 out of 5 by shawn222 Great for stop-over with kids
We had not been able to indicate that we had two very small children with us through our corporate reservation system, but staff was extremely helpful in accommodating us.
The room was lovely, extremely quiet even though close to airport.
Only slight downside was the pool is used by the local community a lot, so if you use it before 6 p.m. there may be a dozen kids, or a group of senior adults, taking a class.
July 28, 2014
Rated 4 out of 5 by Alan43 Great Features
This Sheraton was well located and appointed. Not far to walk for other little towns or sights. Nice area and gardens galore. Restaurant Buffet Breakfast & Dinner very good with lots of choices. Had our breakfast outside on the patio. Rooms were roomy and well laid out. Pool and spa was well appreciated. Will return soon again. Near Munuich Airport & has Shuttle Service.
Montreal, Quebec. Canada.
July 14, 2014
Rated 4 out of 5 by WBLA Comfortable and convenient
We spent the night here prior to an early morning flight. The room was spacious, well-furnished and very comfortable. We also had dinner in the lovely outdoor garden. The hotel provides a shuttle to the airport which is very convenient. We used it returning from dropping off our rental car and for getting to the airport the next morning. All in all, the hotel was a calm refuge from the stress of travel.
July 26, 2014
Rated 5 out of 5 by PrairieWind Not just another airport hotel
I was pleasantly, very pleasantly surprised by this hotel, after any number of not so good last night in the country experiences. The place is pretty, evokes Germany, and the staff was very friendly. I watched the opening ceremonies of the winter Olympics from my seat in the bar, with a wonderful dinner serve to me there. The waitress event gave me the recipe to a fantastic beet salad. Great place to begin or end a conference or a vacation to Bavaria.
February 12, 2014
Rated 2 out of 5 by Scott Stay at Sheraton
The facility, friendliness of the staff, and proximity to the airport were excellent. We were please that the hotel restaurant was open for dinner at 11 pm, which was much appreciated after a long day. The major problem was the bed, which was far to soft, and was two double beds joined together as a king. It was uncomfortable for myself and my wife, who did not sleep well. In addition, the hair dryer was not powerful enough for a woman to dry her hair.
February 24, 2013
Rated 4 out of 5 by Tony131313 Airport Stay
The hotel nickel and dimes you to death. Pay for parking when there are acres of free land available in the middle of no where. Pay for internet WiFi.
The AC unit keeps turning on and off. The room was hot and cold all the time. Loud noise when it turned on. This was the must uncomforable room we stayed in dining our 2 week vacation. The small guesthouses in the small villages were much better at half the price..
July 10, 2014
Rated 4 out of 5 by karan111 Excellent service at this hotel
My husband and I just stayed at this hotel for 3 nights and had really great service. The beds are wonderful at this hotel. We enjoyed the pool with it's surprising bubblers and jets. A bar in the pool area is really nice after a long day. There is also 3 saunas to choose from. Breakfast is good, but expensive. The restaurant is sub par. Eat somewhere else for lunch or dinner.
Don't worry about noise from the airport. It's really quiet.
March 16, 2013
Rated 5 out of 5 by 1bigdog Best Sheraton I've Stayed at to date.
As this was just an over night between flights we were not expecting much. However, from check in to check out it exceed our expectations of Sheraton. I usually do not get Plat recognition (I just don't), and we received an upgraded Jr. Suite without asking. In addition free water and wi-fi in room and 20% off food and bev. Nothing like the Nuernberger sausage platter and a couple of cool Paulaner lagers on the front patio. Dinner experience was very very good - I had their "small buffet" for 15e. The 430am free continental breakfast was unique and appreciated when having an early flight out. As this hotel is only 4 miles from Munich flughafen the property is quiet and manages to pull off the Bavarian "feel." Major shout out and many thanks to Herr Christ in the dining room and Herr Feig in the front office for assisting us weary travelers. Dankeshoen!
September 2, 2013
Rated 4 out of 5 by DGIT74 Nice and clean, but unconvenient Wi-Fi connection
The hotel is nice and the rooms are very clean. Public areas are quite spacious. The restaurant is relatively good. Disadvantages: position in the middle of (almost) nowhere and, most of all, wi-fi is free of charge only in the lobby and very expensive in the rooms. Moreover in the lobby you have to input your name at every session and the session expires after 45 minutes. For such high level hotels in 2014 this is unexplainable.
February 6, 2014
Rated 5 out of 5 by Dozier2 Location
We were surprised at the location, such a nice area, we took a nice leisure walk. Check in was great, we got there rather early, 10:30 am but the receptionist stated if we could wait for half an hour, she would have it ready. And true too words she did have it ready. And we certainly appreciated this. We had been driving from Austria and we were rather tired. Thank you for a great room and a great location.
June 17, 2014
Rated 5 out of 5 by Wandervogel12 A good stay, extended.
I originally booked for one night, but when Hurricane Sandy made return to the US impossible for four days, I decided to continue on at the Sheraton. The hotel is very comfortable and small enough so that the staff can give individual attention to guests. They are very helpful. The food in the restaurant is excellent. The shuttle bus to the airport runs every half hour and provides access to the airport and to the Munich S-Bahn
November 3, 2012
Rated 5 out of 5 by Wyllie59 Great Staff at the Munich Sheraton Airport
Allegra and both Managers on duty were exceptional. Bartender was remarkable, Christian the server great-just great people working at this hotel. I like this hotel after working in Europe for a few weeks and staying over night prior to departure home. There's an Italian restaurant within walking distance that's really good. Shuttle to the airport is super and both terminals are easy walking distance.
February 18, 2014
Rated 4 out of 5 by FunTrav Charming Property!
Unlike any other Sheraton properties that I have stayed at - more of a resort than a hotel! Rooms are fully decorated with knotty pine and for those of us that demand it- the climate controls work!! Some things were closed due to the Christmas holiday but the staff was wonderful and the little farming community that surrounds it was fun to explore. See if you can find the full size US school buses!
December 29, 2013
Rated 2 out of 5 by Peter Not worth a sheraton hotel
very poor breakfast. restaurant in hotel is nothing special. it seemed to be like holiday time and that half of the staff was away.
August 30, 2014
Rated 4 out of 5 by e13k Fine, fine, fine
I was put up here by an airline as a result of a flight delay. The staff were very prompt and helpful, and checkin was quick. Food, etc was nice, and the sauna was a nice touch for a weary traveler.
One thing: the signs on the airport shuttle make it seem as it it costs €5 to get to the hotel, but this fee is waived if you're staying there. This could be more clearly labeled.
January 8, 2014