Rated 5 out of 5 by Zillyb Very Satisfied
Staff was friendly and helpful for my weekend stay. I found I was upgraded to Club Level with complimentary breakfast, which was a pleasant surprise since it simplified my get away day. The bed in my room was adequate but did not seem up to the usual 'Sweet Sleeper' standard I have come to expect. I mentioned it at checkout, the staff was surprised and concerned, and said they would investigate. It could just be that bones are getting older. When I returned to the hotel late on Saturday evening there was ample street parking, but I was happy to pay for the security of on-site, since the area is industrial and somewhat isolated. Planes pass very low overhead, but noise was not a problem at all. Very nice.
July 14, 2014
Rated 5 out of 5 by DAZ2012 WELL DONE SHERATON JFK
I have to be honest.
I was expecting a hotel that because of its proximity to JFK would be a bit 'neglected'.
I was happilly surprised!! really impressed by how comfortable this hotel is, how SUPER clean. WELL DONE Sheraton JFK
There was one incident. i forgot my wifi portable devise in my room (I put it to charge and i forgot to take with me when i left!). I called the hotel and within 50mins (no joking, under one hour) Lynda from housekeeping send it to JFK, T7 with a driver and I HAD IT BACK!!! WELL WELL DONE...made my day!!! defo will be back.
December 17, 2013
Rated 3 out of 5 by pgr2013 This hotel certainly needs improvement
The hotel is an average hotel all around making it less desirable and overpriced.
Had problems with the internet and the signal from a nearby hotel kept coming in. To make things worst, I took the 1pm shuttle to the airport and the driver had his urban music way too loud, I had to request 3 times to lower it, finally I said I had a headache, further seems like he had an assistant and every time they close the doors, they would slam it.
Go somewhere else, this is a no frills, overpriced Sheraton (not worth carrying the name, not even a Four Point banner)
August 11, 2014
Rated 2 out of 5 by rich234 Hotel is next to the dump
This hotel is old , the club lounge is not nice ,food was bad . Hotel staff would come and eat the food and take the drinks from the club lounge . Hotel is in a bad location next to the trash dump and sewer plant .
August 18, 2014
Rated 5 out of 5 by JackieBell Great Customer Service
The staff was extremely helpful. Candace went out of her way to make sure my accommodations where taken care of.
July 27, 2014
Rated 5 out of 5 by JustRoaming great for frequent travelers
I likes staying here because of its proximity to JFK airport. The staff is very nice and the rooms are always clean. Keep up the great work !!
July 24, 2014
Rated 5 out of 5 by KIMCZE SPECTACULAR SERVICE!!!
While the hotel was a bit small and dated, it was sparkling clean and the staff's service FAR EXCEEDED EXPECTATIONS. My 2 daughters and I stayed there the night before an early international flight out of JFK.
LaToya went out of her way to help us find a room to accommodate our needs. Extra blankets were delivered in record time. But above all else, Abdul offered to go to a pharmacy in Flushing for me when I realized AT 11:-00 PM I forgot to pack an important medication. He retrieved it and delivered it to my room in record time. Finally, our shuttle ride to the airport could not have been more pleasant. The driver was professional, polite, and prompt. Overall, simply HOME RUN hitting service. THANK YOU SPG!!
April 30, 2014
Rated 4 out of 5 by Vincos Good But Could be Better
A standard off-airport property with too small of a reception (only 2) to deal with the shuttle-loads of check-ins all arriving at the same time. Shuttles should be more frequent or perhaps on demand. Everything as expected in terms of room (apparently all standard so no Platiinum upgrade) and Club access but no real platinum frills. Over-priced for what is a very standard hotel but I suppose it’s what the market will bear as it seemed full of air crews and transients.
September 23, 2012
Rated 5 out of 5 by Tandeo1969 Great Lounge!!
I always enjoy the atmosphere at this hotel made especially special by the staff who are just amazing. Nancy and the front office staff plus the lounge staff which despite its size is one I truly enjoy. They pamper you like they do at Sheraton's in Asia. The hotel location does not prepare you for the excellent service they give you as a customer let alone a Platinum.
July 17, 2014
Rated 4 out of 5 by Weeklytraveler22 Good and Close to airport
Room was a little small and a/c noisy - but overall fine. Restaurant food was good but well over priced for what it was. Hotel price was fine.
August 15, 2014
Rated 4 out of 5 by Velly Amazing Staff
When we checked in we were disappointed because the hotel was supposed to provide a bed and a bowl for our pet yorkie, but we didn't get them. We didn't rest well because there was a lot of noise coming into our room. In the morning we missed our complimentary continental breakfast, but the front desk staff kindly made arrangements so we could get a free breakfast at the restaurant instead. The staff at the restaurant was very accommodating, even though breakfast time was almost over. One person in particular, Martha, was extra welcoming and helpful. The experience made us forget our bad night!
July 28, 2014
Rated 2 out of 5 by SeattleTraveler It's close to JFK only redeeming feature
The bed is the only part that meets the Sheraton expectation.
August 12, 2014
Rated 4 out of 5 by Deeizme If you want to be close to the airport then it's for you.
Very close to the airport and the free shuttle to/from the airport is helpful. Not a lot around to visit if you like walking and the hotel restaurant is your only choice for food. The food was AMAZING but after receiving your food/drinks, the staff were not around to refil drinks or bring you items you might need. Felt like we were forgotten once we received our food. Stayed for a conference in the hotel. Meeting rooms were always hot and we had to continue to find staff to adjust. Also in 2 days, even after asking 6-7 different times, was never able to get decaf coffee set up in the meeting room. Again felt forgotten. Staff were very friendly, always smiling and saying hello but seemed overworked and not able to fullfill everyone's needs.
July 26, 2014
Rated 5 out of 5 by joconnell Great airport hotel
This is a great airport hotel. Very comfortable and excellent service.
August 6, 2014
Rated 5 out of 5 by danie40 Great experience
My family and I had a wonderful time at sheraton hotel. This past weekend. From the room services to front desk they were very courteous and kind. I will never forget this experience.
YES I would definitely recommend this hotel to my family and friends.
December 28, 2013
Rated 5 out of 5 by Donnyhateme Best Hotel @ JFK airport
This is the cleanest hotel with the friendliest staff anywhere near JFK. If you are into fitness they have one of the better fitness centers of any other hotel chains anywhere but especially in the JFK area.
November 19, 2013
Rated 5 out of 5 by kurkur Hotel Staff
Although the hotel building is very out of datee but this is forgotten with the hospitality of the staff. I would like to mention Nancy and George.
May 8, 2012
Rated 5 out of 5 by Donnyhateme Best hotel @JFK
Best hotel anywhere near JFK airport
November 19, 2013
Rated 4 out of 5 by Tomek Amazing customer service
The fact that the hotel is in the middle of nowhere and it is small is fully compensated by great customer service you get from the staff. From the moment you call for the van to pick you up from the airport till the moment you check out. Very personal, even employees you meet in the elevator, house keeping - all super friendly. Special recognition to Chavez and Marta at the front desk. They always were going above and beyond to make my stay enjoyable. If I was to open the hotel I would definately steal those two people from your staff. Keep on doing amazing job ;-) Happy Customer
July 28, 2012
Rated 4 out of 5 by Anissa Good Stopover Hotel
I've used this hotel frequently and very convenient to airport. Staff is always warm and friendly.
July 29, 2014
Rated 5 out of 5 by Rissa525 Best staff ever!
I had to stay at the sheraton for 3 weeks while I trained at JFK. The staff could not be any friendlier. From the moment I checked in the front desk girl told me if I didn't like where my room was (right by the elevator) to let her know. Then the service at the restaurant with Jay was amazing! She knew me by name after one day! Chavez was amazing! Always accommodating and helpful. George (just George!) was fabulous. Livingston was also so amazingly helpful. The entire staff really made my time there as easy and carefree as possible. Would always stay there if I had to go to JFK!
March 22, 2013
Rated 4 out of 5 by NYYanks527 Good Choice for Overnight Stay
I typically do not stay near the airport when in the NYC area, but on a recent trip I decided to give it a go. I arrived around 11pm from LAX with my rental car. The parking lot was full, so I was directed across the street into an alternate lot. The surrounding area is a bit seedy so I did have some concerns about the security of my vehicle.
I received an upgrade, the front desk staff was very nice and I was offered a choice of amenities. The room had been set to 80 degrees, so it was a little uncomfortable at first. It did cool off quickly.
In a pinch I would stay here again.
July 3, 2012
Rated 4 out of 5 by skyking New management
Hotel has had a change in management and some things have suffered! New staff at front desk not as friendly or knowledgable . Food on club floor adequate ,but always fried ! Soft upgrade needed
June 3, 2014
Rated 3 out of 5 by adair food and beverage
Our room service dinner was awful. We ordered two cheese burgers. It was 2 a.m. in our time zone, 9 p.m. in NY. The burgers were precoooked, frozen and microwaved. The cheese was a splat. The bun was just out of the package no toasting. The salad greens were old and limp. For this dreadful and easy to prepare properly dinner we paid $55.00. I was comped $18 when I complained at check-out. Clearly your facility has many international travelers who want something quick and good to eat. We were exhausted and didn't have the energy to order something else.
May 6, 2013
Rated 3 out of 5 by Shaw11 Uncomfortable air-con. outlet. Useful laundromat.
The air conditioner outlet makes me feel cold at desk. To me, it is an uncomfortable design. And I like the guest laundromat, which is one of the main reasons that I prefer Sheraton.
July 22, 2014
Rated 5 out of 5 by James777777 Overall Comments
I would first like for you to recognize an employee, Jennifer, she checked me in and went above and beyond with her professionalism and kindness, congrats on a job well done. I didn't get a chance to see the gym but was told it was redone. I ate dinner in the restaurant the bar staff was very nice, but it was very busy and they seemed very under staffed. The hotel might consider more staff on such a busy night as not to make the hotel look bad. That was really the only negative I seen.
April 15, 2013
Rated 5 out of 5 by History28 An excellent choice for JFK
For an airport hotel, this Sheraton does an outstanding job in providing personalized service, good food, and convenience. We were arriving late from an overseas flight and we figured it would make sense to just stay overnight at this hotel to recoup from jet lag. It was easy to find the airport van and the driver was a hoot, even at 11:30 PM. All the staff from the front desk to the lounge were very helpful. Thanks for an outstanding job and we will definitely return here.
October 3, 2013
Rated 3 out of 5 by Neoteros Awful location but great staff
I just spent here the night before my flight back to Europe, and from the front desk to any other staff member I clearly got the impression everyone is strongly committed to exceeding what the small facility and the awful location seem to make possible and unavoidable.
Unusually located right in front of the elevator of the top floor, the club lounge is rather small and hardly sufficient. On the contrary, the fitness center is bigger than expected and pretty well equipped.
Rooms are decent and clean.
To be underlined that the tremendously noisy 12 lanes of the Belt Pkwy/North Conduit Av. right outside the windows give to the expression “the city which never sleeps” a much less dreamy and evocative meaning.
All in all, still fine for one night before or after you flight at JFK airport.
Forget it if you want to visit NYC.
July 30, 2013
Rated 1 out of 5 by Cooper12 My recent stay was unsatisfactory
My recent stay at JFK Sheraton was truely disappointing. I had a meeting in Manhattan early morning and the check in staff told me there would be a shuttle bus to Federal Circle. However, they did not take me to the Federal Circle and dropped me at one of the JFK terminals and I almost missed my appointment. Second, when I had coffee in my room, the hald and half in coffee condiments were rotton. I put that in my coffee without knowing and it smelled really bad.
June 22, 2012
Rated 1 out of 5 by BD53 It made me nauseous
I am in hotels over 150 nights per year and a single incident during my recent stay at The Sheraton JFK has to rate as the most disgusting experience I have had at a hotel. I have to admit that by frequenting hotels so often my expectations tend to be fairly high, but this behavior was inexcusable. I was able to tolerate that the hallways were in poor condition and that dirty room service trays and dishes were left outside of rooms for hours at a time. What I could not tolerate was when one of the male cleaning staff (who did not see me coming down the hallway) "hocked" up a big one and deliberately spat on the hallway floor. He looked a bit embarrassed when he saw me, but said nothing. I can only imagine what else they may do in the rooms, or worse, the restaurant. I spoke with the General Manager over the phone about the incident. He, of course, apologized and said he would get back to me. He never did. Caveat Emptor everyone. Buyer beware.
July 12, 2013