Rated 1 out of 5 by David1234 Avoid
This was anything but a typical Sheraton experience (a Gold member so stay in a few). The room had zero, I mean zero, noise insulation. I know its next to the airport but the windows were very poor and let all the heat out and all the noise in. I had to change rooms because the heating did not work in my first. The room, bed, bathroom and towels were not upto the usual Sheraton standard. The food menu was poor and the quality of food that came was equally as poor - shame the price was premium. The shuttle bus from the airport took 35 to arrive from calling (even though I was told five minutes). The internet connectivity was poor and I ended up connecting onto the wireless in the property next door. All in all - I will never stay again and not recommend.
April 11, 2012
Rated 4 out of 5 by ReRe15 Sheraton JFK
Great location for limited stays for needs near the airport. Limited parking. Rooms are very nice. Staff is very helpful. Not ideal for people planning to stay in the area longer, in my opinion. But very close to the highway so easy to get to different places.
June 30, 2014
Rated 4 out of 5 by Debo2014 Excellent staff
Excellent staff, made us really felt welcome on the first evening
July 1, 2014
Rated 5 out of 5 by William21 Ideal for Business Travel
The Sheraton JFK Airport is a wonderful hotel with clean rooms, good food and a very friendly staff. I stay there at least once a month and i would highly recommend it to anyone
June 30, 2014
Rated 4 out of 5 by tscottiv Overall a good place to stay at the airport
The room was a bit crowded with all the furniture, but the furniture is new and fairly nice. The mattresses could be newer and less sunken from being slept in so much. The staff is super helpful and the hotels best feature. The shower is a very nice walk in which I enjoyed thouroughly. However, the bathroom doors are odd with how they open and close and more often than not are in the way.
The worst thing about the room is no refridgerator or microwave. As someone who stays there for a few days every week it would be nice.
June 25, 2014
Rated 4 out of 5 by beeper Great location at JFK, but hotel needs upgrades
We have never been to a hotel that is so busy that has such a tiny Club Floor eating area. One person serviced it, and she couldn't be there constantly at breakfast because she had to constantly leave to get more food and beverage. We stayed overnight because of travel itinerary. Staff is knowledgable about area and connections into Manhattan. Gym needs upgrade, and monitoring for towels and water cups replacements. Shuttle from airport is great--cab driver ripped us off driving from JFK because we would have had to wait 1/2 hour after arrival.
June 23, 2014
Rated 1 out of 5 by TheTravelCritic Never Again
The Worst Hotel experience of the year thus far.
No SPG recognition...waiting in line with everyone else to check-in, not even an attempt by staff to ask for Starwood LIFETIME Platinum guests.
Room has strong sewer smell... gross.
No SPG Upgrade and too boot they put me in a handicapped room
Went to get some food and a drink, stood at bar as three separate employees (2 men and 1 women) came and went, argued, came and went, never got anything to eat, and could not even get a beer.
Went to the club level, trying to find some food or a beer, elevator doors open and there is a huge pile of trash and trash bags, and a mop bucket full of water literally blocking the exit from the elevator...really remarkable.
I would not recommend this hotel to anyone, while it is perfect with its location in proximity to JFK, everything is so substandard and NO BODY cares.
September 18, 2013
Rated 5 out of 5 by MattUSMC Great Staff
The JFK Sheraton is great but the Staff makes the hotel special. Thank-you.
June 28, 2014
Rated 5 out of 5 by Chrissy46 Excellent Airport Hotel
I was only there for 1 night and it was very nice. Very quaint, helpful reception, nice restaurant even though I ordered room service. Food was great. Bed was very comfortable. Love the complimentary airport/hotel shuttle. Quick and efficient. Will stay there again.
June 26, 2014
Rated 5 out of 5 by DAZ2012 WELL DONE SHERATON JFK
I have to be honest.
I was expecting a hotel that because of its proximity to JFK would be a bit 'neglected'.
I was happilly surprised!! really impressed by how comfortable this hotel is, how SUPER clean. WELL DONE Sheraton JFK
There was one incident. i forgot my wifi portable devise in my room (I put it to charge and i forgot to take with me when i left!). I called the hotel and within 50mins (no joking, under one hour) Lynda from housekeeping send it to JFK, T7 with a driver and I HAD IT BACK!!! WELL WELL DONE...made my day!!! defo will be back.
December 17, 2013
Rated 4 out of 5 by skyking New management
Hotel has had a change in management and some things have suffered! New staff at front desk not as friendly or knowledgable . Food on club floor adequate ,but always fried ! Soft upgrade needed
June 3, 2014
Rated 4 out of 5 by exBrooklynBoy Close to JFK
Overnighted at hotel when we flew into JFK to attend best friend's funeral. Shuttle service was excellent; room was clean with good bed; location ideal for the cemetery and the catering department did a fantastic job on our late lunch after the funeral. Staff was very nice, especially Patrice Karlinski.
June 22, 2014
Rated 4 out of 5 by Vincos Good But Could be Better
A standard off-airport property with too small of a reception (only 2) to deal with the shuttle-loads of check-ins all arriving at the same time. Shuttles should be more frequent or perhaps on demand. Everything as expected in terms of room (apparently all standard so no Platiinum upgrade) and Club access but no real platinum frills. Over-priced for what is a very standard hotel but I suppose it’s what the market will bear as it seemed full of air crews and transients.
September 23, 2012
Rated 5 out of 5 by cmpleo sHERATON IS FUN
The best part is the staff, I checked in real late and I still got a smile, a bit of humor and great attention by the gentleman at the front desk who checked me in, really great when you reach late.
June 13, 2014
Rated 4 out of 5 by Anissa Sheraton JFK
Hotel met basic needs and was pretty accomodating. Only thing I would suggest is tighten up housekeeping, bathrooms shouldnt have any strands of hair from previous occupant...
June 11, 2014
Rated 3 out of 5 by ManBitesDog It's Just New York
Parking a car overnight is a serious issue. There's not enough spaces for guests but should you find one the hotel charges $21.18 p/n. When they run out of parking the guest is told to 'find some place on the street'. I thought at least street parking would be free; boy was I wrong. There were 6 separate state and local taxes on the bill totaling $32.09! But like I said, it's just New York.
June 7, 2014
Rated 5 out of 5 by danie40 Great experience
My family and I had a wonderful time at sheraton hotel. This past weekend. From the room services to front desk they were very courteous and kind. I will never forget this experience.
YES I would definitely recommend this hotel to my family and friends.
December 28, 2013
Rated 5 out of 5 by DocNY Great location for ease of airport access
Fast check-in. Excellent bed Very nice bathroom w/Great shower Very nice shampoo conditioner & soaps Free self-parking on-site
May 4, 2014
Rated 5 out of 5 by Donnyhateme Best Hotel @ JFK airport
This is the cleanest hotel with the friendliest staff anywhere near JFK. If you are into fitness they have one of the better fitness centers of any other hotel chains anywhere but especially in the JFK area.
November 19, 2013
Rated 1 out of 5 by jim1008 jim k
I had a reservation for a day room from 6am to 6pm. It was not available until 10am. The staff was not understanding. When I disputed the rate, the response to Amex did not acknowledge problem.
June 8, 2014
Rated 5 out of 5 by kurkur Hotel Staff
Although the hotel building is very out of datee but this is forgotten with the hospitality of the staff. I would like to mention Nancy and George.
May 8, 2012
Rated 5 out of 5 by Donnyhateme Best hotel @JFK
Best hotel anywhere near JFK airport
November 19, 2013
Rated 4 out of 5 by Tomek Amazing customer service
The fact that the hotel is in the middle of nowhere and it is small is fully compensated by great customer service you get from the staff. From the moment you call for the van to pick you up from the airport till the moment you check out. Very personal, even employees you meet in the elevator, house keeping - all super friendly. Special recognition to Chavez and Marta at the front desk. They always were going above and beyond to make my stay enjoyable. If I was to open the hotel I would definately steal those two people from your staff. Keep on doing amazing job ;-) Happy Customer
July 28, 2012
Rated 5 out of 5 by Rissa525 Best staff ever!
I had to stay at the sheraton for 3 weeks while I trained at JFK. The staff could not be any friendlier. From the moment I checked in the front desk girl told me if I didn't like where my room was (right by the elevator) to let her know. Then the service at the restaurant with Jay was amazing! She knew me by name after one day! Chavez was amazing! Always accommodating and helpful. George (just George!) was fabulous. Livingston was also so amazingly helpful. The entire staff really made my time there as easy and carefree as possible. Would always stay there if I had to go to JFK!
March 22, 2013
Rated 4 out of 5 by NYYanks527 Good Choice for Overnight Stay
I typically do not stay near the airport when in the NYC area, but on a recent trip I decided to give it a go. I arrived around 11pm from LAX with my rental car. The parking lot was full, so I was directed across the street into an alternate lot. The surrounding area is a bit seedy so I did have some concerns about the security of my vehicle.
I received an upgrade, the front desk staff was very nice and I was offered a choice of amenities. The room had been set to 80 degrees, so it was a little uncomfortable at first. It did cool off quickly.
In a pinch I would stay here again.
July 3, 2012
Rated 3 out of 5 by adair food and beverage
Our room service dinner was awful. We ordered two cheese burgers. It was 2 a.m. in our time zone, 9 p.m. in NY. The burgers were precoooked, frozen and microwaved. The cheese was a splat. The bun was just out of the package no toasting. The salad greens were old and limp. For this dreadful and easy to prepare properly dinner we paid $55.00. I was comped $18 when I complained at check-out. Clearly your facility has many international travelers who want something quick and good to eat. We were exhausted and didn't have the energy to order something else.
May 6, 2013
Rated 3 out of 5 by drron Good for JFK proximity
A good sleep when needing an early morning flight.A little expensive though not when compared to Manhaatan.
May 31, 2014
Rated 4 out of 5 by VisitingElmont Another Great Stay
Staff was great. Quick with a roll away and club lounge breakfast was excellent.
May 31, 2014
Rated 1 out of 5 by Bors Humilliated by the Fronf Desk Female Crew
I made reservations to stay during Easter Holiday at this pet-friendly hotel using cash+points.
Rented a car to travel from BOS to NYC only to get to the Hotel and being turned down to be checked-in BECAUSE OF MY DOG'! According to Latoya & Sam, the max lbs is 40 and mine happen to be 60 Lbs. They wouldn't check me in regardless of me stating that the website shows 80 Lbs and nothing I was to say would change their minds. As a result, I got kicked out of the Property but I shared my aggravations with Sheraton Customer Service and will be filing a complaint against this Hotel and its female staff. DO NOT RECOMMEND TO ANYBODY!
April 20, 2014
Rated 5 out of 5 by Pete741 Lovely and quiet hotel
Nice place to stay. Waited 45 minutes at airport to be picked up when the shuttle runs every 30 minutes (on the hour & half past the hour). Rang hotel at 25past hour, advised coming, then again at 08 past the next hour, advised shuttle on its way. It arrived 8 minutes later.
May 27, 2014