Rated 5 out of 5 by Patrick09 Lovely people
The team are all friendly, accommodating, nice people. Nice choice of music playing in the property to the shuttle. Thank you.
August 14, 2015
Rated 2 out of 5 by VeryGoodPointsStacey Below Average Airport Hotel
I've stayed at this hotel 3 times now and each time have had issues. Some minor inconveniences and some that became real headaches.
On this stay I got delayed at the airport and called the front desk at 11pm to say I'd be landing at 2am and ensure I could still get the hotel shuttle. I gave my name and asked that my reservation be guaranteed. I was ensured the shuttle and room would be no problem.
When I landed at 2am I called for the shuttle. The phone rang about a dozen times and I hung up and called back. The second time it rang 6 times and someone picked up. The woman told me she couldn't request a shuttle until I was at the Federal Station tram stop because the shuttle would leave if I wasn't there upon its arrival. So about 7 minutes later I called back from the Federal Station to request a shuttle and 30 minutes later it finally arrived. Not sure why she couldn't have requested it the first time I called given the long wait. Once in the shuttle, joined by an airline crew, the driver drove like a maniac. The pilot from the crew had to hang on to avoid sliding across the bench seat. I was holding the door hoping not to fall out around every corner.
I arrived at the hotel only to be told that my reservation was cancelled. It took the woman at the front desk about 30 minutes (at 2:30 am) to get me checkin. And after the fact I discovered that I was not awarded any points or starwood night credits because the hotel audit showed me as "no show". I had to submit the bill to my Starwood ambassador to get the proper credit.
The room smelled like cigarette smoke and the curtains wouldn't close all the way. I only spent a few hours at the hotel because I had to leave for the airport at 6am and I had no idea what the airport shuttle situation would be. Turns out the shuttle was fine on the way back - different driver who was safe and prompt.
I contacted hotel management about the issues and received a satisfactory response from them. I don't think this hotel is managed very well because I've had similar issues many times as have other reviewers apparently.
I would not recommend staying here.
July 30, 2015
Rated 1 out of 5 by WestEastTraveller Smell of cigarette smoke + dirty towels = bad experience
After getting into town at 1am and waiting for 15-20 minutes in line to check in (and overhearing the woman at the reception desk tell the janitorial staff to quickly prep more rooms), I got into my room and it reeked of smoke. Someone had clearly been smoking in the bathroom. Towels in the bathroom were also stained.
July 22, 2015
Rated 5 out of 5 by Globalfun Excellent service/room at this convenient airport location
I wasn't sure what to expect for this JFK airport location. The service from arrival to departure was excellent. I was greeted by Jose, the bellman, who was very nice and helpful. When I checked-in, unfortunately, I realized that I didn't have my wallet. It was no problem b/c they were able to use the SPG Amex on file and just restricted any room charges...this saved me any stress and hassle. I was pleasantly surprised by the room...immaculate bathroom...comfortable bedding. My only complain was that I was really closely located to the stairwell Sinai constantly heard the door opening and closing during the day before check-out. The shuttle driver was really nice and got me to the terminal quickly and safely. I will definitely be staying here more in the future!
July 18, 2015
Rated 5 out of 5 by MMEM Excellent stay
We especially want to commend Freddie (Ferdoz), who went above and beyond to assist us with a variety of needs, which included luggage handling, parking, airline checkin, orientation.
May 26, 2015
Rated 5 out of 5 by Tracey333 Jasmine
After a horrible day with the airlines after flying from Italy to JFK, then the taxi driver at the airport, I was welcomed like royalty at the Sheraton. I arrived frustrated, irritated and hungry. The registration folks were very welcoming and calmed me down a lot.
The best part of my stay was in the restaurant. I was lucky to meet Jasmine, who waited on me in the restaurant. She was not very busy when I arrived, so as I sipped my cocktail, she had time to listen to my horror story. I ordered the crab cakes, which were all crab and veggies, spicy and delicious. The wine selections were very nice and perfect with the crab cakes.
I relaxed and enjoyed my restaurant experience very much. I couldn't finish the dinner, leaving one crab cake. Jasmine had the kitchen staff make me a crab croissant with it, packed it to go, and I enjoyed it for lunch all over again on the plane! No airplane food for me!
May 5, 2015
Rated 4 out of 5 by LoveToTravelxoxo Rude desk clerk
The desk clerk who checked me in was very rude. My SPG Platinum status was not considered at all. I had requested an early check-in which was already set up from the night before. He said no rooms were available. When I said I did not understand that since I knew the staff had blocked a room for me when I called earlier. He than found my room. He never said anything just handed me my key card. When I was at the desk another customer came in asking for an early check-in the other cleck asked him what rooms were cleaned. He gave her three room numbers right in front of me after telling me no rooms were cleaned yet.
I had to call the Hotel three times before he picked up the phone after ringing 13 times. It took almost an hour to be picked up since he gave the van driver the wrong information. When we arrived at the Hotel he was also rude to the driver in front of me and the other guest.
At no time did the Desk Clerk say He was sorry for anything.
I stay at this Hotel 3-5 times a month and always have a wonderful stay. The staff makes this Hotel. This is the second time I had a very bad experience with this desk clerk. The first time I just wrote it off to He must be having a bad day. Now it is clear He is just not a good fit with the wonderful staff at this Hotel that I always look forward to seeing at the desk when I arrive.
This Hotel is in a great location close to JFK.
April 23, 2015
Rated 2 out of 5 by Caswy Bad experience with the check-in staff
We checked in on 29 Mar 2015 after 11pm. The check-in process I would call it unpleasant and disappointing as the staff who had attended to me was very rude. She took my credit card and did not inform how much was charged to my card and how much deposit was taken. No invoice/receipt was returned to me. I then enquired about it and was verbally informed of the rate. I then realised the room rate was different from what I have booked initially (room rate was slightly lower than what I have booked online, I decided to inform her in case she charged the wrong rate and had to bear the responsibility) and to my astonishment, she replied in a rude and loud tone that the rates were based on the system and she just followed accordingly. This is the kind of service we received for being 'honest'. In addition, she did not bother to explain to us on the usage of wifi etc. There were also other guests who checked in at that time but her attitude was totally different towards them. I should say that she had displayed a good customer service. I do not know whether my experience attributed to me being an Asian.
The bed in the room was comfortable and we had a good night. However, the lighting in the room was a little too dim.
I had a good experience when I checked out. The staff was very attentive and even went to assist us to book a transportation to the nearest subway station to Manhattan. Not only that, he even went to the extend of printing the places of interest for us to visit Manhattan. Kudos to him as we feel this is the service that a SPG hotel should provide.
April 21, 2015
Rated 2 out of 5 by Jacj Business travel
No parking staff unresponsive food expensive
April 19, 2015
Rated 4 out of 5 by Dave58 Great short stay hotel
Has just what you need for a 2 or three day business trip
March 11, 2015
Rated 5 out of 5 by David417 Very comfortable stay!
My son and I stayed at this hotel the night before a morning flight. Found out earlier in the day, we have to go to the Federal Circle stop on the JFK Skytrain and call for a shuttle. Courtesy phones are there to make a call and within 5 minutes the shuttle arrived to pick us up! From the moment we arrived in the lobby, we were greeted with a smile, checked in very quickly and greeted well by all the staff. Our room was very clean and spacious. The bed was so comfortable I had a very restful sleep. In the morning, the shuttle arrived in time to get us to the airport in time to catch our flight. All in all, a wonderful experience! Free wi-fi in the room was a plus!
February 11, 2015
Rated 2 out of 5 by Rich2809 Close to jfk
The hotel was welcoming but the place is extremely dated.
Room was clean but very noise ac ruined my nights sleep.
Lounge.....it is just a space outside the elevators on the 7th floor. 1 table...that's right one. Tiny sofa two armchairs and that is it.
They are refreshing the lounge. According to the mood board they are reusing toe old carpet.
So a poor place to be
February 8, 2015
Rated 2 out of 5 by 5463746 SPG Gold and Platinum member
As SPG member, I should be treated as member of the club not just as regular quest. The Manager at the Front Desk was very rude. Here Comments were “well you are just a gold member, you need to be platinum member to get access to club lounge.”
January 27, 2015
Rated 2 out of 5 by SoooTired Loud Music!!!
Our party "blocked" a group of rooms and were assigned rooms on 4 separate floors. We were given rooms above a fundraising party that played music until midnight. Desk told us there was nothing they could do.
December 8, 2014
Rated 4 out of 5 by Curlylash Hop, skip, and a jump away.
My husband and I stay at the Sheraton JFK for a brief stop over on our way to the Caribbean. We upgraded to the Club level and were pleasantly surprised with complimentary wine along with snacks.
The ease of getting back and forth from JFK was a major bonus. Also, the staff tried very hard to make sure we were comfortable.
December 7, 2014
Rated 4 out of 5 by JCFxxxxxxx Adity
Adity provided excellent service in the restaurant. We were delighted with her attentive & fast service. Congratulations.
November 30, 2014
Rated 3 out of 5 by Spiritark Works for an airport hotel
This property will work if you just needed one night for whatever flight situations you are in. Note that it is not connected to the airport, but there is a shuttle bus that runs frequently from JFK. There is a small Club Lounge for members but there is not enough tables and chairs once the evening crowd starts streaming in. This property is relatively far from everything else, so you will be held a little captive to the food options within the hotel, unless you pay a bomb on taxi rides elsewhere.
I made a mistake when booking, and there is another Sheraton connected to the JFK airport. It is a trade-off - pricier hotel but connected to JFK, cheaper but a good 20-30mins away from JFK. You decide.
November 29, 2014
Rated 3 out of 5 by GShosh good for airport hotel in NY, USA
one must consider we are in NYC, USA to set expectations right.
staff are very supportive and friendly, and this is remarkable.
Lounge is small and basic, but for NYC airport it is extraordinaire
just set the expectations right and this is a place you will remember to recommend for when in need.
November 18, 2014
Rated 5 out of 5 by Drew70 one night only
unfortunately I was only staying in this Sheraton for one night only. From the second I stepped out of the taxi until a very early checkout the next morning all of the staff where very gracious and helpful. My room on the club floor had a problem with the lock and the bellman noticed and called engineering to take a look at it and the engineer was there in less than 5 minutes. He was unable to fix the lock but called the front desk and arranged for a new room for myself and my wife and even helped us move. Less than 5 minutes into our stay in the new room the bellman was at the door with newly programed keys for us. Very refreshing attention to detail and a very fast response to solve the problem, I know that doesn't happen all of the time but after a long day of travel from Rome, Italy I was more than happy.
November 16, 2014
Rated 1 out of 5 by JOHNLEWIS WEAK FRONT DESK ASSOCIATES
WEAK FRONT DESK ASSOCIATES
November 10, 2014
Rated 5 out of 5 by MattUSMC Food and Beverage Staff
As usually the check in was smooth and friendly. Jasmine at the bar is always a pleasure to interact with. Friendly knows what the guest usually orders and prepared to make sure they feel at home. The food...great!
October 21, 2014
Rated 3 out of 5 by Deedee67 disappointed
An item left in our room was not returned although we reported it 2 days after check-out and returned for another stay within 13 days.
Restaurant was understaffed and a 45 minute to order is unacceptable
October 19, 2014
Rated 4 out of 5 by 0000000 Missed Connection
We missed our connection at JFK and couldn't get out until the next morning. I called Starwood and they were very responsive. They were able to get me a room at this Sheraton which even provided us a shuttle to and from the airport. The room was adequate and we did appreciate being on the 6th floor with all other Starwood members. A really nice and safe touch I might add. However, I do think having to use 10,000 points seemed exceptionally high. We stayed the night before at the Sheraton in Milan Italy, which was much fancier and only had to use 7,000 points. I really don't understand the reasoning.
October 13, 2014
Rated 5 out of 5 by CJ63 Hotel was convenient
Your hotel was convenient and provided the quality we expected. All of the staff were most helpful. We had a good night's sleep as well as everything we needed i the room.
October 6, 2014
Rated 2 out of 5 by DavidB1123 Not the usual Sheraton experience.
The front desk staff have a tough job in a limited space, but were very efficient and helpful.
Our restaurant experience was haphazard and unsatisfying.
The whole place is in need of a make over, the lobby and restaurant for such a small facility is too confined dark and dingy, the food offering inspires very little confidence with no obvious means of preparation.
The beds were very squeaky, although bedding comfortable.
Frank on the front desk was right on the ball, arranging cabs, wake up calls with the minimum of effort, he is very efficient.
I feel the team there are fighting a loosing battle given the environment they have to work in. Much more though should have been given to the leisure areas of the hotel.
October 6, 2014
Rated 1 out of 5 by JimBCT NG
A/C inop, TV inop, stains in the carpet,
Very disappointing for a Sheraton
October 4, 2014
Rated 5 out of 5 by crazy4travel They pay attention to details
On the SPG floor my room had mouthwash, shower gel, shaving cream and 2 bottles of water - things that are very important to road warriors (or people with travel disruptions).
Decor is very warm and comforting, providing a nice little oasis in the middle of industrial outskirts of JFK. Link@Sheraton is hidden to the side of the restaurant, but well maintained and great to get work done.
Airport Shuttle was prompt and only shared with the hotel next door, so no stops.
October 1, 2014
Rated 4 out of 5 by LAA14 one night
Hotel is very easy to get to from JKF with airtrain and shuttle service. Lobby is loud due to music from restaurant. Asked if we could be on club floor if possible. All booked but we were on a SPG preferred floor. This was fine. Asked to be able to use club next morning and was told yes, but then said we would have to pay $40 per person. Rules changed 2 days ago. Only platinum members get to use club. desk person did comp us breakfast for next morning. Nice bonus. Room key did not work. Went down had them reprogram.... still did not work. Engineering had to come up. Not good when you just come off a long international flight and all you want is to get some rest. It was handled well in the end
September 26, 2014
Rated 2 out of 5 by coopermaya Guest room experience sub-par
The room was stuffy and we could not get it to cool. When assistance was asked for from the front desk, the person said "it sounds like you know more about it than we do, so see what you can do." Also, the sink leaked, one of the beds was not bolted to the headboard so it moved, almost causing my husband to fall in the middle of the night. Lastly, tv reception was bad due to weather conditions, so we could not watch our college alma mater football game because the channel wouldn't come in!
September 16, 2014
Rated 2 out of 5 by LBGWC Tired property
After taking the JFK shuttle train to the airport's "Hotel Shuttle pickup" station, we had to call the hotel three times over several minutes before anyone actually picked up the phone to tell the driver we were there. Although I'm a Gold SPG member, I was placed in a room on the 2nd floor under the flight path. Housekeeping left the window open for some reason, and it doesn't close easily. We had to get someone to close it, and he had to actually climb on our desk on all fours to do the task. Even with the windows closed, the airplane noise is loud due to poor insulation and being under the flight path. The room didn't have as many electrical outlets as one might expect in a modern room but was otherwise fine. Service at the restaurant was slow even though there was only one other table occupied.
September 14, 2014