Rated 3 out of 5 by Dick1 Nice room but poor food service
Poor service to get a morning cup of coffee in the lobby. This occurred on two mornings and was very disconcerting. Needs correction!
June 23, 2014
Rated 1 out of 5 by OOBIE Bad Profits
I have stayed at several Sheratons, and unless I dont have a choice, I will be moving my stays to another hotel. I had resevations for 2 nights, to attend a conference Verizon was hosting in this facilty and to attend a client meeting the following day. Unfortunatly I received a call on my 1st day that the client needed to cancel the meeting. I immediately asked if I could cancel the 2nd day as I would no longer need the room. This was at approx 10:30 AM. I was told that I would be chanrged for the room, and after speaking to the manager it was reduced to a $75 cancellation fee. I understand that I booked the room for a second night, but considering the number of room our company filled over the 2 day period, I would expect an exception. The $75 I was charges is what I would consider a "bad profit". It just cost you my future buisness.
June 20, 2014
Rated 1 out of 5 by KLX125 awful experience
My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg.
October 13, 2013
Rated 1 out of 5 by Bob648 Dirtiest hotel I've ever stayed at
Was there over the 4 th of July weekend -was upgraded to Club Class - hotel short staffed for holiday weekend- room was absolutely the dirtiest room I've stayed in . No Air conditioning despite 98 degree weather-have pictures of dirty phone and room-understand they are refurbishing the hotel- why not start at the club level- happy with every other spg stay but this one- work in adjacent area and will not recommend !
November 8, 2011
Rated 4 out of 5 by MaceC Needham
I like the hotel very much. The staff and facility is very good. Two areas of improvement would be the evening concierge food is far below par. Also, you stopped serving the meat loaf in the restaurant which was a big hit with my colleagues and myself.
June 15, 2014
Rated 5 out of 5 by OlinCollegeVisitor Good experience
I was satisfied with my stay overall. The staff gave me some excellent local dining suggestions. My only beef, and it's a minor one, the room darkening shades didn't darken the room as well as I would have liked. Again, no big deal. Overall I'm satisfied and would be happy to stay there again.
June 12, 2014
Rated 2 out of 5 by SEBC Disappointing room comfort
The wall/window heater in my room was simply awful...way too loud, with lousy controls requiring one to get out of bed to turn the thing off for some peace to fall asleep and having to get up to turn it on in the wee hours of the morning because the room gets too cold... nope, the unit was not malfunctioning and yes, I know how to operate such a unit. I am dissapointed to find such a low end comfort feature at an otherwise mid-market property. The breakfast buffet was equally disappointing
February 19, 2013
Rated 1 out of 5 by roza13 Horrible Customer service
I did NOT receive the room accommodations that I booked and paid for. This was even after I called and double-checked that they would have two Queen or King sized beds in both rooms.
During check-in, the desk attendant was fairly rude, and the manager promised to fix the situation the next day, (but never did, even after I stopped by the desk the next morning and reminded the desk attendant, and asked if they could have the new rooms ready when we got back to the hotel later that evening). I had to sleep on a pull-out bed from a sofa, and it led to a sore back. They also only put one wash cloth in one of our rooms, and after repeated calls to house-keeping, I was told that they simply didn't have any more wash cloths because the dryer was broken. I was VERY disappointed that the manager promised to give me the rooms I paid for, (i.e. with two King or Queen beds), and despite my contacting the desk personnel the next day and asking them to ensure that they held rooms for us, they simply didn't do it, (and the manager didn't bother to even contact me to explain why). It could have simply been a case of them having full occupancy, so they sold our rooms, but either way, it was VERY disappointing that they did nothing to make amends and provide good customer service after not holding to the agreement that they'd made.
June 7, 2014
Rated 1 out of 5 by RRZZ Bad Experience Overall
First of all, I was very disappointed with service. No parking close to entrance so had to walk in rain to get to hotel. Once got the room, the staff did not know where the room was. Had gone up and down stairs twice and elevators twice when finally a room service person showed me the correct location.
The room was horrible. The closet door was broken. The phone had static. Person came to fix but he said nothing he can do about phone.
In the morning when took a shower the tub would not drain as water started to fill in the tub. So could not properly shower.
Never going to stay at this location.
August 4, 2013
Rated 1 out of 5 by 307Travelbug Alot of Money for Nothing!
for a 9 day stay it was outrageous to charge $15 per day for refrigerator, $13 per day for internet, breakfast extra cost, no coffee or hot water in the early morning, no laundry facility on site, $9 parking charge nightly, room not cleaned 2 days in row
June 10, 2012
Rated 4 out of 5 by Reluctanttraveller Odd location
Like most hotels, it is "coffee-centric" meaning that tea drinkers cannot get a decent cup in the room. Staff tends not to replenish tea-bags, but there's always an abundance of coffee. I've decided to give up and carry my own tea and sugar to hotel rooms.
Very aggravated to have to pay $12 per night even to park in the open outside the hotel.
May 29, 2014
Rated 1 out of 5 by Razor19 Cold Showers and No Help
Woke up to no hot water in my room. So I let the water run for 10 mins still cold. I called the front desk and alerted them of the situation in by room. There response was I'll have engineering look at it. My response was I have 20 mins to conclude my shower to maintain my (meeting) schedule. Without dragging out details hotel staff was aware of my situation and gave me no updates or options to correct this situation. Very apologetic at the front desk when I arrived down there but all she could do was say I'm sorry and enjoy your day. Never offered me another room to shower in. Never made any attempt to make things right. At $149.00 a night I had a lot of options in that area. Next time I will use those options. Very disappointed that they had no interest to make things right.
June 24, 2013
Rated 2 out of 5 by Jonn A Bit Under Par
When we made the reservation, the website told us any room could accomodate an extra fold out bed (we had another friend staying with us the second night). However when we asked we were simply told no that it was not possible and my buddy (6'6") was left to sleep on the floor/love seat.
Also, they were unwilling to comp us a breakfast ticket for this screw up on their part. (their breakfast of powdered eggs was $70 for four people).
We were also charged for parking without using the parking garage.
July 4, 2012
Rated 4 out of 5 by apc001 Some problems
At arrival at the room the small refrigerator did not work and we needed it to keep some medicines. The staff replaced at once, but the new one did not work either, so they replaced once more. Then the safe did not work and they send someone to fix it and then everything was OK. The staff was helpful, but...
The fitness room is very small for the hotel size but when I used it there were only one more guy.
I am very dissapointed when hotels at this level charge for internet.
May 15, 2012
Rated 3 out of 5 by AkO60 Home away from home
Very homely environment and courteous staff that make you feel at ease and welcome. Always willing to help.
May 29, 2014
Rated 2 out of 5 by Steve31 Pretty average
This hotel really left a lot to be desired. My poor experience all started at check in. The hotel has a gated parking garage but I was able to find a empty spot on the road outside the hotel. The desk attendant informed me that parking was $10 regardless of whether you park on the street or in the garage. That is unheard of in my eyes and I travel for business about 70 nights a year.
The rooms and breakfast were nothing special either
April 12, 2013
Rated 3 out of 5 by Chris2006 Great potential
Pleased with hotel amenities, including plentiful parking for a handicapped guest, and location proximal to the Boston MBTA . Very satisfied with room rates and offers and staff efforts to provide early check-in. One serious complaint: I was scratched by a protruding, one-inch bed spring when rolling out of bed after my first night. I spoke promptly with the front desk and assured them no great harm was done, but that I wanted the mattress replaced. The staff promised to replace the mattress, and when I returned to the hotel 8 hours later, the spring was gone and the sheets had been changed. I went to bed on the second night only to wake up and be scratched by a different spring. Assuming this wasn't a second defective mattress, the hotel clipped the first spring and left me with the same damaged mattress. Not the customer service-friendly Starwood experience I am used to!
May 22, 2012
Rated 3 out of 5 by jim66 Boston Getaway
disapointed abour SPG upgrade. We we told only Platinum members could use the SPG room on the 5th floor. Not what we are used to in other Sheraton Hotels. Parking charges more than our reservations stated. We have stayed here in the past and guest parking was free. I am not sure I would recommend to a friend. We visit Boston several times a year, and will possibly look for other alternatives.
May 7, 2012
Rated 2 out of 5 by ASDF1235 Disappointed by housekeeping
I was out of my room from 8:00-5:00 pm, and no one from housekeeping visited my room. As I was leaving for the evening, I stopped by the front desk to ask why. The front desk seemed perplexed, and was a tad bit defensive (why would I make this up). I politely asked for fresh towels, water, and coffee. I returned later that evening to find coffee, semi-fresh towels (one smelled of mildew and another with stains), and no water. This was a housekeeping fail.
April 7, 2014
Rated 2 out of 5 by Corey Mixed Feelings
Pros: Beautiful room/lobby area. Great reception upon arrival.
Cons: Sliding doors in the room are not level and won't stay shut. Room service was horrible; they sent a bottle of wine without opening it or bringing an opener! the next night they didn't deliver everything I asked for.
Overall: Not worth the price. There are better quality places to stay for less.
April 24, 2013
Rated 2 out of 5 by Dawn69 Meh
I've stayed at less expensive hotes and had a much better experience. I found this hotel too expensive for what you get. The walls were very thin, making the room noisy, the bed was very uncomfortable, sheets were scratchy, one of the two elevators was broken and the one that worked was incredibly slow. So much for the multi-million dollar renovation.
April 15, 2013
Rated 1 out of 5 by Pierre Not Pleasant Hotel
This hotel does not have a good food and the service is not friendly. no food service after 11:00PM including room service! no special treatment for VIP member of SPG.
Parking is $10.00 per day if you park your car or not! they bill you based on the day you stay! no hard pilows. the HVAC in the room is noisy.
May 19, 2013
Rated 4 out of 5 by WhereIsRefri No Refrig or Microwave
How come there is not a refrig or microwave in the rooms?....most hotels now days have those amenities.
Also, paying for WiFi in your room....come on it's 2012.....other hotels don't charge one for using WiFi !!!
Parking at $10 / night....unattended garage....why is there a charge?
September 6, 2012
Rated 2 out of 5 by Beba Penny Pinch
Great hotel but be ready for the hidden costs. Breakfast is a whopping $15 per person. Parking is $10 per night. All amenities have inflated prices and don't bother with the on-demand TV options. If money is no object, then Sheraton it is!
June 24, 2013
Rated 1 out of 5 by HayBec Lacking...
...Ample parking with convenient access to hotel with no valet service.
...Customer service when issues arise. Very Friendly front desk very deceiving.
...Very limited dining options for late at night. Hotel food and room service just OK.
June 6, 2013
Rated 5 out of 5 by PR14 Great location
Convenient to Boston and Wellesley/Natick where we were visiting. Staff was very helpful.
April 17, 2014
Rated 1 out of 5 by Beldar Remodeling
Scores low mostly due to remodel. Hopefully this will improve once rennovations are complete.
Musty smell in room and halways. Very dated decor.
Parking deck does not allow easy access if you have bags.
August 7, 2012
Rated 2 out of 5 by DB15 Good except
Everything was good except there was no hot water in my room when I took a shower on arrival. In the morning it was fine.
May 15, 2012
Rated 5 out of 5 by Quattro Graciously accomodating!
We visited Needham for a funeral. There were other people coming from out of town as well and although I rarely ask for an upgrade, I thought this would be the time for my platinum status to come in handy! We wanted a larger room to be able to connect with our friends while not at the funeral home and your staff accommodated this request without hesitation. One night we wanted to order room service for 7 of us and they allowed us to eat in privacy in the 5th floor club lounge. Very accommodating and something that our friends appreciated after days of being around crowds of people. And I personally enjoyed your Change is Good promotion - the cookie was delicious! Keep up the great work!
March 7, 2012
Rated 4 out of 5 by BCDad Clean and Great Service
We have stayed here numerous times while our son attended Boston College. We have always had very good experiences. The hotel just had recent renovations, which are great. The staff are wonderful and the rooms are always clean. A little annoyed that you have to pay for overnight parking., just add it to the room rate.
May 20, 2014