Rated 3 out of 5 by olindacat Better than a Motor Inn
Just having a Starwood affiliation is what separates this from any other motor inn product. The staff are better-traied but only capable of so much given the funding that is there. Very basic but the staff does their best. When I wanted a car to pick me up and called asking for the concierge, the associate didn't know what a concierge was.... The 'Town Car' that met me was sub-par and the driver needed a shower. The property is not in Seattle, it is on an island 30 minutes away from the city. I was unable to discern this from the SPG site and it cost me $95 in driver fees to get me to the city proper, where I wanted to stay. (I assumed Bellevue was a neighborhood in Seattle. My bad but it can be confusing.) I wound up here 10 days later really by accident. I think the people there, not the GM, but the worker bees themselves, are doing their best under the pretty difficult circumstances I think this part of the SPG line-up seems to be grappling with: underfunded property assets in markets that may generate ROI but I think hurt the brand....
September 30, 2015
Rated 4 out of 5 by hke33 Great Getaway
While this hotel was clean, comfortable, was a great location for our needs, and had an excellent staff, I wouldn't rank it as a category 4. It was certainly a 3 but not a category 4. I was disappointed in the hotel ranking.
August 12, 2015
Rated 5 out of 5 by GoGators Clean, comfortable hotel and friendly staff
This hotel was clean and very comfortable. Hotel staff were professional, extremely friendly and helpful and do their very best to accommodate all of your requests. Having free parking is a bonus! We do plan on staying here again on our upcoming trip to the Seattle area.
July 14, 2015
Rated 5 out of 5 by Minnesota4thewin Good hotel, great staff
I stayed at the hotel for a week for business. The hotel looks good and the room is super comfortable. I had nothing but good experiences with the staff, especially Tiffany with her recommendations for places to visit around the Bellevue/Seattle area. Being close to downtown makes it perfect for walking and the shuttle was an added bonus.
June 18, 2015
Rated 5 out of 5 by zlzoul Quick Overnight Stay
Nothing to complain about. Nice front desk staff who also helped with our luggage, functional and clean room.
June 12, 2015
Rated 5 out of 5 by onedaystopover great staff
everyone provided quick efficient service. very nice rooms. lobby was still being renovated so kind of a mess but looks like it will be a great improvement.
May 18, 2015
Rated 5 out of 5 by Canuck66 Near Proximity to My Friends
We were in Washington to attend a friends funeral. I was not quite familiar with the addresses of the church; the cemetery and the Celebration of Life location. The OnStar Navigation system on my vehicle went kaput and left us stranded, so I had to contact OnStar with my other phone. To make a long story short, Sheraton Bellevue was an oasis in a desert of misery and frustration to me. The staff and the facilities were a sight for sore eyes - In a word: Excellent!!
May 15, 2015
Rated 5 out of 5 by AM042 Great Stay at a decent price
We received a free upgrade to club level! The hotel was clean and spacious. It was a short drive to great restaurants and shopping. The price of the room was so much cheaper than downtown Seattle. I would come back here again!
March 30, 2015
Rated 3 out of 5 by FloridaMarch Shuttle services is a piece of mind
If you don't want drive while in Bellevue, stay at this hotel. Drivers are very professional and reliable!
March 21, 2015
Rated 3 out of 5 by overworkedtraveller Great location, central Bellevue
- Central bellevue
- Excellent attached mexican restaurant
- Aging facilities
March 11, 2015
Rated 5 out of 5 by Sales007 Good Hotel for Business
I stay at this hotel whenever I visit Seattle/Bellevue for business. The rooms are comfortable, the gym is excellent, and the view from the gym is also great as well.
The staff were courteous to me - while I didn't get upgraded for being platinum, they thanked me for my services.
I wasn't able to leverage the breakfast/restaurants unfortunately, but will give it a try the next time around.
February 25, 2015
Rated 1 out of 5 by Worldtraveler99 Old, tired, rundown rooms
I've stayed here many times on business. If you get a remodelled room, it's great. If not, it's horrible. The last two weeks I've stayed here I've been put in rooms that old, rundown and filthy. I was afraid to even use the shower without flip flops. The carpets are disgustingly dirty. I feel like a room at a budget motel would have been nicer and for about half the price. I've gone online and cancelled all future reservations. I can't risk being put in one of those old rooms again. As a gold member and a frequent stayer at this particular hotel I expect a better experience. I can stay at many nicer hotels in the area for less money. Very disappointed. I love spg and am sad that this hotel is such a disappointment. The positive is that the staff are very friendly and helpful and do the best they can to accommodate. They provide Some of the best staff and service I've gotten at any hotel in the Seattle area, so kudos to them. When the remodel is complete and the rooms are all upgraded I would consider coming back. I just can't handle staying in the old dirty rooms. Not a good experience and really puts a damper on my weekly business trip to the area. Very sad about this as I love the location and the staff. But that's not enough to compensate for the disgusting rooms I've been put In lately here. Disappointed in spg to not take care of the repeat customers who try to be loyal to their brands. Maybe gold status isn't enough to get u a remodelled room here. Must need platinum status here.
February 11, 2015
Rated 5 out of 5 by Abby40 Great place to stay
From the time I walked in the back door (I hadn't been there before) I experienced great customer service. Brian La Plante the general manager happened to be on his way out, but helped me with my bag, directed me to the lobby, and asked the front desk to do something nice for me. The room was very comfortable and clean. I had room service, which was great and very quick. I was there for a meeting on premise, and the conference room and food was great.
January 27, 2015
Rated 5 out of 5 by tdickson1 Comfortable hotel with excellent staff
I've stayed at this hotel many times over the last several years. The customer service is always top notch and very personal yet professional at the same time. The breakfast is one of the better club floor breakfasts I've had at a Starwood hotel. I would recommend this as a hotel for work or pleasure. The hotel has a free shuttle in the Bellevue area plus you can easily walk to Bellevue Square in a little more than 10 minutes.
January 14, 2015
Rated 4 out of 5 by Amity Family friendly
We are frequent guests with family, friends, and children of various ages. The Bellevue Sheraton is located near shopping and all seasonal activities, yet far enough from the crowds with shuttle service that eliminates dealing with the parking issues of downtown Bellevue. Staff is always professional, friendly, and most helpful.
January 2, 2015
Rated 1 out of 5 by AKC2014 Problem from first night to even after checkout
I was suppose to stay 5 nights, checked out on 4th night, moved to another hotel. Cancelled all future reservations. Following are the issues -
1. The room was tiny,
2. The night I checked in TV was not working (got fixed next day)
3. Alarm clock did not work
4. The keys stopped working 3rd day
5. Did not receive the receipt on self-checkout to my email.
6. Front Office Supervisor promised to compensate for trouble with 5000 spg points, after a week only 500 deposited. Cant even do this correctly.
December 9, 2014
Rated 3 out of 5 by AGB2014 Internet Charges
We were told that the internet access was free if we were in the lobby, so we access from the lobby and later see that we were charged, although we never agreed to accept any charges.
On another note, Most hotels are offering free internet connection these days.
December 7, 2014
Rated 5 out of 5 by AM1965 Excellent place to stay
This place has the comfort and feel of a 5 star boutique hotel with all the facilities and amenities a Starwood brand can offer. The hotel staff is great. They are humble and eager to help.
December 6, 2014
Rated 1 out of 5 by Sammy1992 What a terrible hotel
I'm a huge fan of the Starwood properties, which is why I was so disappointed. The staff was very polite and accommodating, unfortunately the hotel is terribly outdated and run down.
December 1, 2014
Rated 5 out of 5 by llc76 Great stay!
This was my second stay at the Sheraton Bellevue property. Once again, I enjoyed my stay. The property is conveniently located to the highway and I love the maritime theme of the rooms. The staff is very friendly and I definitely recommend this property!
November 29, 2014
Rated 5 out of 5 by PamperedMary Love to stay here!
Every stay here is enjoyable and consistent in terms of quality and service! The staff are great!!!
November 18, 2014
Rated 5 out of 5 by Lovers7643 Great
Wonderful stay again, keep it up
November 16, 2014
Rated 5 out of 5 by Ren40 Room and Breakfast
When our power went out in October 2014, we thought of the Sheraton from a previous stay and also because it is dog-friendly. The staff was totally professional and they welcomed us back to the hotel. They provided supplies to us for our dog and also offered an extra hour for our checkout the next day. We ordered breakfast the next morning; it was quite good. We will certainly think of the Sheraton Bellevue when we need a hotel in the future!
October 29, 2014
Rated 5 out of 5 by solesix Good room but breakfast wasn't great (club room)
Very comfortable room and great staff. I was upgraded to a club room. Thanks. Downside was that the room windows faced I405 but the sound was kept out. The breakfast option was very plain. Expected more on that front.
October 16, 2014
Rated 5 out of 5 by MROBERT Excellent Staff
This is a good hotel with food and shopping close by hotel shuttle. Staff is professional and attentive. Robert in the restaurant had to deal with a loud and very rude customer. He maintained courtesy and was very polite. I was impressed by the professionalism by he and the MOD in dealing with this problem customer. Nice job by the staff. I would recommend this hotel for the location, value and excellent staff. I will return in the future.
October 13, 2014
Rated 5 out of 5 by Orland15 Great location
Everything exceeded our expectations. The
staff was wonderful
October 9, 2014
Rated 3 out of 5 by AllanStaffHot Housekeeping could do better!
I stayed twice here but the second was a nightmare, housekeeping-wise. I discovered a piece of hair on top of the bed, I called front desk and the Agent graciously put me in a different room. Although, when I asked the agent if this room as alright, I checked into the room and still had a couple strands of hair, this time on the edge of the bathtub. This only shows that detail work is not an option for your housekeeping team. I hope with this review this can make better for future guest and the success of your property especially after renovations are done. Based on the Guest Service level, the agent that night of Oct 6 was very professional and responsive. Excellent checking IN and checking out PROCESS and even endulge with the necessary problem solving skills in getting my stay most satisfactory by offering me SPG points.
October 8, 2014
Rated 5 out of 5 by Lovers7643 Wonderful stay
Staff and facilities were excellent. Jerry Cruz the manager was wonderful. Great location, spacious parking. Thank you Sheraton Bellevue
October 7, 2014
Rated 5 out of 5 by lasvegaskarie Close to all and in the heart of Bellevue
What a nice, clean, friendly hotel! Easy in, Easy out. I appreciate the shuttle to the transportation center ( Bus Station ) so that we could take an inexpensive trip to Seattle. Also we had a rental car, everything we easy to get to, plus FREE PARKING ! I will always choose this vs. downtown because less hassle and we were able to see more of the city and more of Washington. Thank you. Great Mexican Food next door too~
September 26, 2014
Rated 4 out of 5 by SPG1 Good hotel - meets Sheraton standards
No complaints - hotel met / exceeded expectations. The club lounge is above average, both for service and food. Checkin was quick and when our preassigned (upgraded) room was not ready, an alternate was quickly found.
September 2, 2014