Rated 5 out of 5 by Shannon71 Excellent staff!
Another wonderful stay in San Diego! We were in town for my husband's birthday for dinner with family. Our check in was a great experience with Torreon, he was quite a delight, our second experience with him and he took fantastic care of us. He gave us an lovely upgrade and breakfast in the morning. This is our go to hotel when staying in San Diego. They are adding a much needed 3rd elevator, which will be so great during Comic-Con! Thanks, we had a great stay and look forward to joining you in the near future.
January 12, 2015
Rated 5 out of 5 by MRSELOC1018 Great hotel to spend our honeymoon!
My husband and I couldn't have chosen a better place to spend our honeymoon! We were given the royal treatment, placed in a beautiful room with a balcony and sent chocolate covered strawberries and champagne to celebrate our new marriage!! It was an amazing experience!!! We frequently visit San Diego and so do our friends, we will not stay anywhere else and will recommend your hotel highly!! Thank you for making our honeymoon memorable!
January 12, 2015
Rated 4 out of 5 by Karipink Business in San Diego
I stayed at the hotel for 4 nights on a busniness trip in August of 2014. The hotel has been newly renovated and looks very nice. Rooms were comfortable and clean. The staff was very nice and helpful there. The main improvement the hotel still needs to work on is the quality of food is serves and the store in the lobby. The hotel is centrally located and I would definitely stay there again.
December 30, 2014
Rated 3 out of 5 by Sophia9664 no air
I enjoyed your employee Mirge? But I had no air for almost my whole trip. The hotel was unde contruction.
December 11, 2014
Rated 2 out of 5 by DARRENE546 NOT UP TO SHERATON STANDARDS
The staff at the hotel was top of the line. Great enthusiasm and very helpful.
What I had a big problem with is the beds. We had two rooms, 401 and 709. The King Bed in 401 had springs that you felt in your back when laying on it. The queens in 709 were on the verge of being worn out and needed replacement.
Overall the hotel itself really isn't up to a Sheraton standards level, at least from my past experience.
November 24, 2014
Rated 4 out of 5 by gomurf Attentive Staff
I wanted to say that Torrian went above and beyond to make sure I was taken care of. I had to change rooms due to the fact that the heat wasn't working and all of the details were expertly handled by Torrian. He is really an asset to your organization.
November 21, 2014
Rated 5 out of 5 by hnlinsbn Sheraton El Camino San Diego
Economical stay for business with included parking and wifi. Made my business stay less painful. Mountain side room was quiet and facilities were adequate. Very close to shopping and restaurants.
November 14, 2014
Rated 5 out of 5 by BVarg Great Location
had a great stay, the registration was fast and I was recognized as an SPG member and was upgraded to the club floor. The Hotel is and older property but well maintained and the room was clean and comfortable.
Every staff member was very nice and helpful.
The breakfast in the club was very nice.
Parking was convenient and we loved that it is across from the mall!
easy access to freeway.
November 9, 2014
Rated 3 out of 5 by Jon903 Wait for updates to be done
I have posted very positive reviews in the past and normally stay here and commute to LaJolla for work because of the facility instead of staying closer to the office at another brand. The past 2 visits have been disappointing however with regard to the facility updates, lack of pool (yes, they offer Hilton's down the street), and malodorous room. Staff is great though!
I will most likely wait a few months before returning
November 8, 2014
Rated 4 out of 5 by Fritz007 Sheraton Mission Valley - San Diego
When I arrived, the staff was ready to check me in and was quite helpful/friendly. They asked if I wanted a city view or the back of the hotel - they were quick to mention highway noise on the city side. The noise and lights were not a problem for me. The curtains completely blocked out the lights (day or night). The room was comfortable. I requested no maid service and put the 'do not disturb' sign on my door and they stayed out of my room. I did not dine in or use the safe - so no comments or ratings on these items. The bathroom was fine. The TV worked quite well - watched a little of the World Series on it. The hotel wireless worked quite well - which was fairly important for me. Check out went smooth with a slight hitch. I was billed for phone usage and was told that I had dialed a number. I told the hotel clerk that my call was not answered and she removed that charge from my bill and credited the account.
My ding to this hotel is lack of a complimentary breakfast and exorbitant charge for vehicle parking. (But, the staff was quick to point out how you could avoid the parking charges, which I did). Also, the pool was being repaired with a lot of noise during the daytime. I didn't really want to use the pool, but the option would have been nice...
October 31, 2014
Rated 4 out of 5 by ViSa2013 Decent SD Hotel
Stayed here for one night, was a little bit confused why the parking gates were not working but proceeded to park anyways. When I checked in I found out my SNA did not clear but they put us in a club room floor. That room was great .. clean and newly renovated. Barely looked like a Sheraton I'm used to. Very nice. The Club Lounge was a little small esp on the weekend when there was 10 family + kids in there.
October 27, 2014
Rated 4 out of 5 by bigislandfun Mutiple stays
Great Hotel! make sure to stay on the back side of hotel facing hills....much less noise pollution in your room!
October 21, 2014
Rated 4 out of 5 by Arthur25 Hospitable
Front Desk Reps were well knowledged and the reps at the breakfast area were really nice and polite. I will most likely stay stay at this Hotel if my son ever has another baseball tournament in San Diego again. Great Job staff and all
October 20, 2014
Rated 4 out of 5 by Serg2117 Made me feel good but dissapointed at the end.
Arrived and SPG provided an upgrade.
Made me feel good until after I found out that my upgraded room was the same as the original room that our group had.
Got an upgraded breakfast that ended been the same as others without an upgrade.
Got entrance to a special SPG guest 12th floor which all keys had access also without the SPG upgrades.
Make me disappointed to see that SPG upgrades are just used to make people fell good about it and not true.
October 20, 2014
Rated 4 out of 5 by Mackdaddy Overall a great experience!
The staff here was the friendliest and most helpful staff of any hotel I have ever stayed in, including 5-star hotels! Our only problem was the air conditioner in the room. It would not cool well. The management was prompt in sending someone to work on it and checked back to see if it had improved. When I told them it was still warm, they sent another engineer and a fan just in case. They also offered to move us to another room. As the a/c had improved, we stayed. The breakfast buffet was not worth the $14 they charged. I know it sounds like we had bad experience but we did not. I would recommend this hotel.
October 20, 2014
Rated 5 out of 5 by Jasevitt88 Birthday Celebration
Well where should I start. I came up with the idea of having a little get away to San Diego for my husbands 30th birthday. I booked a regular room for one night on line. I wanted to surprise my husband with a heart shape made of rose petals on the bed. The day after, I got a phone call from Alexis Werner, she say the note on my reservation. She was sooo nice and pleased to help with my idea, I mentioned to her that we would be celebrating my husband 30th. We went back and forth with emails about the idea, she even suggested what places to visit and what places to go dinner. I had mentioned to her if it would be a problem arriving earlier to check in before 3pm. She didnt promise anything, but said she would try her best. We got there at 1pm and she was the person at the front desk (was very happy to finally meet her in person after all the emails). She was able to check us in early and she even surprised us with upgrading our room for a jr suite.When we got the room there was a pathway with roses petals that lead to the room.(we were VERY happy). She suggested to have lunch at the hotels restaurant, we did and it was AMAZING food and drinks. We went to the store to get some stuff. When we got back to the room and to our surprise there was a bottle of champagne and chocolate covered strawberries with a note wishing my husband a happy birthday. We decided to go to dinner and got back with one last surprise more champagne. This was by far the BEST customer service we have received. Everyone was very helpful and very nice. This was more than what I expected. Thanks to Alexis my husband and I had a memorable birthday. She went above and beyond for us.
October 15, 2014
Rated 5 out of 5 by RREDDD Guest is First!!!
After arriving at midnight at another hotel and finding out that they had given my room away, the night manager, Trina Fowler, found a way to get me a room at this hotel, despite the town being sold out and the fact that it was now 1am. She worked very hard to find a way to free a room up for me. Her understanding concerning the situation, and her concern for helping us were very sincere and very appreciated by us. She made it very clear that she genuinely cared about us. I would not hesitate to stay at this hotel again. Thank you for Everything.
October 11, 2014
Rated 5 out of 5 by VickiDeedee GREAT SERVICE and BEAUTIFUL Hotel!
My sister and I stayed here at The Sheraton Mission Valley San Diego Hotel this past week and had a wonderful stay. Gavin at The Front Desk was fantastic and had lots of knowledge and was a great first-impression of the hotel. Ripa in the Club Lounge was very attentive. Our room was immaculate and the housekeeper was very nice. All of the staff were very warm and friendly. Will stay again!
Vicki and Dee Dee
October 6, 2014
Rated 5 out of 5 by Brenda95 Outstanding service!
From our arrival to departure our experience was GREAT! Great staff and great location. I will definitely recommend
September 29, 2014
Rated 4 out of 5 by Tony626 Weekend Football Game
My wife and I stayed at this hotel over the weekend for a football game. We had a great stay because of Gavin Martin, Lobby Ambassador and staff. Gavin treated us well and provided welcoming hospitality. Its good being a SPG Platinum member, it is also better be recognized. Thank you, Gavin.
September 17, 2014
Rated 4 out of 5 by KBHM Strange Complimentary Breakfast
I travel a lot and have stayed at other SPG properties. This is the first time I have ever been given a check with a tip field for a complimentary self-serve breakfast. Table turnovers were slow - many dirty tables and no silverware to be found. Moreover, the eggs didn't seem to be made of actual egg and were quite dry every day. On a more pleasant note, the fresh fruit was decent when it was available.
Lastly, the invoice at check out was not broken out properly as it had an adjusted room rate that did not account for the "complimentary" breakfast. Therefore, it appeared as though I was being charged for the food even though it was advertised as part of the room rate. Luckily, the front desk staff was very helpful and they manually created a new bill and emailed it to me by the end of the day.
September 4, 2014
Rated 5 out of 5 by Libragirl10 Reunion weekend
The staff was extremely helpful, Midge on the front desk was awesome with calling us a cab and giving us information to get around. She recommended places to eat, shop and how to stay safe in a strange city. All of the front desk was pleasant. Santano in the bar area was great. Kept asking us what we needed. Ate several times in the hotel restaurant and it was delicious and love the 5.00 off each day you don't have your room cleaned. I loved everything about this hotel
September 2, 2014
Rated 2 out of 5 by Elizabeth45 Was Surprised
hate to write a bad review but was quite surprised by issues we had. Bed was hard as a rock and sounded like it had broken springs inside.
Spa was not working properly, no jets and very foggy and water was a deep yellow color, not welcoming.
August 25, 2014
Rated 5 out of 5 by Allen33 Great staff and good location!
Busy weekend for hotel, but we had a great time. Dan, the GM, was on duty the night we arrived and was very welcoming and helpful. That was a great start to our stay!! All staff was friendly. Very clean hotel.
August 19, 2014
Rated 4 out of 5 by SJR12 Sheraton Mission Valley
As a lifetime platinum member for SPG you get a little spoiled. With over 20 nights at this property the staff is always very cordial and welcoming whenever I stay here. Tricia was excellent at the front desk and went well out of her way to make sure we were taken care of for our stay.
Ripa in the concierge was outstanding as always and is one of the reasons I always choose this hotel to stay at when I am in San Diego.
August 19, 2014
Rated 5 out of 5 by KiwiCanadian Excellent Customer Service
I recently stayed at the Sheraton Mission Valley on a recent trip to San Diego. I was impressed by the customer service from the moment I checked-in through to check-out.
Tricia at the front desk looked after me very well. Her customer service skills were exemplary, showed pleasant demeanor and friendly style certainly made my stay more memorable. Tricia demonstrated a good knowledge of local areas, how to get there and recommend various local attractions. Thanks Tricia!
Thoroughly enjoyed my hotel suite.
I certainly plan to return to San Diego and will definitely stay at San Diego Mission Valley again!
August 8, 2014
Rated 3 out of 5 by James327 Unmet expectations
First hotel room I ever stayed in where the entry door opened out into the hallway. Open door slowly! very little counter space in the bathroom. Plastic cups in a Sheraton? Breakfast buffet overpriced for what it offered. $14 should at least get you eggs to your order and not scrambled eggs out of a bag. Granted I used SPG points but $16/day to park outside?
August 2, 2014
Rated 5 out of 5 by Shannon71 Exceptional service!
My family and I stayed here during the infamous and extremely busy week of Comic Con, which we were attending. This hotel did not show any fear! The employees were wonderful. Our check in with Torreon was a fantastic experience and took great care of us! We had access to the club lounge and that is always a pleasant experience, very welcoming. My husband and I stopped in for a drink at the bar, the bartender was nice and helped male pick out a lovely glass of wine. Our room was clean and very relaxing. We love this hotel and have had a wonderful experience and it made our Comic Con week very restful! Thanks!
July 31, 2014
Rated 1 out of 5 by Justsaynotospg 2nd review, Horrible hotel
his will be my second attempt to write my review, my first one was not published for reasons you can read below.
First review was written on my 2 day of a 4 day stay.
Room appeared to be clean, in room safe didn't work. We went to the beach came back and my daughter took a shower, when she opened the door the smoke alarm went off. I called the front desk and they asked if someone had showered that the steam from the shower sets the alarm off. Wow, they gave us a room that has issues and they KNEW about it. Nice young man came up to fix the safe, they completely didn't understand that I didn't lock myself out that it wouldn't set at all. He couldn't fix it. But would have maintained come the next day and fix it. The next day I got my daughters up to take them to Comic Con (who the room was secured thur) and of course the smoke detector goes off all 3 times we use the shower. We left the room around 11. Came back around 3 and our room was not clean, safe still didn't work. Called the front desk and they were sending someone up to fix safe...again. Maid knocked on the door told her we would be leaving in a few minutes but she didn't understand because she spoke NO ENGLISH. Called the front desk and they said they would relay the message. We got back later that night and I called the front desk about the safe and smoke detector. Nice lady came up and determined the safe needed a battery, again they completely didn't understand that I didn't lock myself out that it wouldn't accept the final digit to lock it. Discussed the smoke detector and I explained it was unacceptable that we had to endure the noise each time someone took a shower. I suggested we bag it, she sent up ice bags and I taped off the alarm facing the bathroom door. It was fixed.
Next day, left around 11:30 for Comic Con, got back at 5:03, room was not clean but safe was working and new smoke detector. I called down to the front desk and they said they would have it cleaned. We left to go back to Con came home around 8 and the room was clean. Later that night I tried to log onto the internet. It asked for my room number and notified me I would be charged $9.95 per day. After I got logged on I noticed the network was not secure. Called the front desk and got some smart attitdue man who tried to treat me like a moron and said I didn't know what I was doing. (a) anytime they ask for a room number its for a reason (b) I took a screen print of the page that shows the network was unsecured. I thought I had signed into to phantom network and my information would be compromised. All he wanted to do was let me know how stupid I was. We didn't use the internet, my husband was unable to work since his information would have been compromised. Good news, we were not charged.
The last day was okay. But I would NOT recommend this hotel. I realize Comic Con is a big deal but it comes around once a year like Christmas and I would think they would plan for this. But reading the comments from others I see Comic Con is not the reason for their issues. Pillows are horrible, beds are hard, mold in the bathroom other that than, Motel 6 might do you better.
July 28, 2014
Rated 5 out of 5 by JRNK Sheraton Hospitality Lead by Example as SPG Hotel
Local staff makes the difference - they are your human and warm navigators as you rise up from bed for breakfast and retreating for a better than good night sleep. In other words, they made us feel special and safe. Special thanks to your staff, Carlos for extending his help to a couple of friends during check-in. Hoping to book a block of rooms during future class reunion (St. Catherine School of Nursing Class '74). Thank you.
July 28, 2014