Rated 2 out of 5 by Auer4 Disappointing!!! Attention Starwood!!!
We booked 3 months ahead, used thousands of additional points to upgrade to a Club level 2Q+sleeper suite and arrive to find they'd given us standard 2Q room. Ashley(desk clerk) tried, but found all comparable rooms unavailable. Finally agree to a K+sleeper(1 child now staying elsewhere w/friends instead). Room condition poor-multiple stains on carpet and furniture, sink drain handle missing(non-functional stopper), door lock latch was completely missing.. Ashley graciously compt us parking and a battered old refrigerator(no shelves or bars on door). Why doesn't Club Room serve bottled H20, just sodas?
Not the first time we've stayed here, but may be the last.
September 7, 2012
Rated 5 out of 5 by mahalo Why the negativity?
I was nervous about staying here after the negative reviews. Erika checked us in very friendly. Both elevators worked, we had a suite on floor 14 the side were you supposedly can hear the hwy did not hear any noise everyone talked about. Room very clean, restaurant very good,fitness center clean plenty of towels. We had a great week here.
August 1, 2012
Rated 2 out of 5 by ExpectingMore Nice, but a bit disappointed
We have stayed in this hotel before and unfortunately this stay was not up to previous stays. We were a little disappointed that as Gold members were did not receive a room on that floor. I had to ask two times for foam, hypoallergenic pillows. The shower head was slightly broken and would not change water spray positions. Staff was generally adequate and helpful if a request was made.
February 9, 2014
Rated 5 out of 5 by Socal72 Exceeded my expectations
Best fish tacos in town. Friendly staff and minutes from everything in San Diego
June 18, 2012
Rated 3 out of 5 by SAM805 Charging for Parking? Really?
I've stayed at this hotel off/on for about 7 years now and this was the first time that they charged for parking. Outrageous! There is no need to charge for parking at this hotel and why now? That was and will be my last stay there and I will discourage others from staying there as well. Hotels downtown San Diego charge for parking, hotels in Mission Valley have no need to charge. Also, the “Gates” that were supposed to be used for the charged parking remained up all day and night. So how would they know if someone had a vehicle or not, guess that’s what I get for being honest. Parking at $14.00 per day doesn’t break the bank; however, it’s a principal thing for me. There is no need for this charge.
November 18, 2013
Rated 3 out of 5 by Dennis101 Wonderful Location; Poor accommodation
Staying in San Diego is always a pleasure. We had a great time at the Zoo, The Harbor Cruise and driving around town. All around nice, leisurely 3 days and 2 nights.
However, the hotel is very much in need of a makeover. The CEO needs to go on that TV show where they travel incognito to various locations. The front desk staff was very friendly and helpful (Particularly Summer). The elevator was unreliable, slow out of date (no chime with each floor) and often not available. The room carpet had dark spots just about everywhere. The bath room was old, small and in need of updating. The large screen television, coffee maker and easy chair were nice as was the bed linen. The view from the window in the evening was spectacular.
We ate at the restaurant for 2 breakfasts and two dinners. The breakfast buffet was limited and very small, the menu items were complete and tasty. I highly recommend the "California Lox" served on English muffin (the presentation is colorful and it tastes great). The cippino was a delight and nicely presented. The evening wait staff was overworked one night and quite slow, the second night was much better. (We liked Amado) The first morning server was above average and quite friendly which made up for the second morning. She needs lessons from a charm school. The bill was computed incorrectly and she added a service tip automatically. When I questioned the bill at the front desk the fee was removed. (An appropriate action as she lost her tip.) I didn't get either name.
Overall the stay was enjoyable but any stay in San Diego would be. I would not stay at this location until I saw a newly renovated property.
by the way it was difficult finding the "button" to get to the survey. All most as if one was trying to hide it. When you ask for my nickname I had difficulty with it. I should be able to say Dennis and the site automatically adds the number. I skipped the SPG number because I'm not a member. Why not set that as a default.
April 1, 2012
Rated 5 out of 5 by David0511 Great Staff - Worth their weight in Gold!
Even though the hotel was completely booked due to the holiday week and a wedding, the staff was polite and tried to accommodate our needs.
After our 1st night and once some of the quests had checked out the staff moved us to a larger room and arranged for a roll-a-way to better handle our group.
The staff at this Sheraton went above and beyond. They all should be commended on how well they treat the guests.
July 13, 2012
Rated 5 out of 5 by Rocio1 great hotel
The hotel was great as always. Just FYI, your staff @ the club level (assistant) was not very cordial, my young adults came in about 8:59 am for a snack and she told them they were to late!! and began removing everything away. We had never had any of your staff be so rude!!!
February 3, 2014
Rated 5 out of 5 by Statisfied Perfect Weekend
It was my birthday weekend, and they made me feel so special. To the fantastic room that we were given to the special treat that we received. I was surprised and thrilled with the special effort that was made for us. We have stayed at the hotel several times and this is why I will keep going back. I recommend it to everyone
June 27, 2012
Rated 2 out of 5 by GrJs DISAPPOINTING HOTEL!
My family and I stayed here recently and we booked a club suite and a deluxe room and was told they will be next to each other. As we arrived, the rooms we booked were not as expected and they aren't next to each other. My husband and I had to separate ourselves to be with our kids. Trevor, who is the manager wasn't willing to help us at all in finding rooms that can be connected. The elevator was VERY SLOW and room service was awful. They delivered the food w/ no silverwares at all. Mark, the club host was the only one who made us feel at home. Total disappoinment for SPG.
May 16, 2012
Rated 4 out of 5 by D007 unexpected pleasure
The last time my wife and I visited San Diego we stayed downtown at a very expensive hotel so we didn't expect much from any place in Hotel Circle. After our stay in Mission Valley we'll probably never stay downtown again. Extremely easy to get everywhere and the trolly and shopping are just across the highway. rooms on the front are pretty noisy though, but we were moved to a room on the back side with no problem. The Club Lounge on the 12th floor was great for breakfast each morning and snacks anytime.
January 27, 2014
Rated 2 out of 5 by Linda11 Not happy with our stay
Originally book in advanced for a 1 room 2 queen beds. I called hotel day that afternoon saying late arrival. After traveling 8+ hours.
Get to hotel at 11pm they do NOT have 2 queen beds room. So they put us in a King room and front desk said bringing a bed not a roll away? Once in room they called and sorry no roll away available. They did say they can put us in a room with a couch pullout and King bed. Why this wasn't given to us at 1st. Tired and upset we decided never to stay here again. By the way this was our daughter last night sleep before moving her to dorm.
August 30, 2012
Rated 2 out of 5 by PasadenaTraveler Poor service and rooms need renovation
The front desk was understaffed on both days I was there, I had to wait 10 minutes to check-in and to ask questions.
The parking did not work with the room key, you had to buzz the front desk every time to enter and exit and because they were so understaffed no one would answer to buzz you out for several minutes.
They had incorrect charges on my bill that I had to correct upon check out.
AND, the rooms were not well maintained, and had stains on the walls.
It was a disappointing and frustrating stay but not uncommon to most Sheraton's based on my experience.
August 28, 2012
Rated 5 out of 5 by kalani74 amazing simply amazing
The staff is the best around, helpful and friendly, the room exceeded any expectations I had. One of the best Sheratons i have ever stayed at.
July 10, 2012
Rated 2 out of 5 by Steve35 Retraining is a must!
For a hotel from the Starwood family, I found this establishment extremely lacking. The front guest service was outstanding, they were very helpful; however, all of the workers in the hotel restaurant were rude and almost non-existent. At one point we waited 15 minutes for our server to return to the main room, there was only one other guest. In addition, a hotel of the Sheraton caliber that charges $10 for internet and $14 for parking daily is just tacky. For the money you pay already this should not be the case. Also a heads up would have been nice.
August 29, 2012
Rated 2 out of 5 by JonBoy The worst Sheraton I've experienced.
I'm a gold spg member and have stayed at many Sheraton's but this was the worst one. While the front desk staff was okay, they weren't great except for the bellman who was top notch, full of information and very helpful. The room on the club level was clean and nice size--best bed we've slept in on our entire two week trip. However, the bathroom was bad--had a huge chip missing off the toilet seat which looked unhealthy and not attached properly and a lightbulb was out--seems housekeeping could report what they see when they clean. No pay-per-view movies available. There was only one elevator running which meant waiting up to 10 minutes for an elevator--sure, the service elevator was available but you have to walk to the other end of the building to get to it. The keycards to the room, club room, and parking area were a joke. I had to go back four times to reset the keycards which never worked for the parking area--told to push the white button every time we wanted to enter/exit--had to push more than once most of the time--another wait time unnecessary. On the last morning, the keycards were deactivated BEFORE we checked out. I tried to go back to the room to leave a tip for the housekeeping staff--couldn't get into the room. The staff lost out because of Sheraton who graciously offered to let me back into the room; however, that would have meant another 10 minute wait for the elevator that was super slow and we had a plane to catch. The club room was great with a very friendly and helpful server.
March 6, 2012
Rated 4 out of 5 by ctouchard Club lounge needs improvement
I am a 23 years SPG member and also a Starwood Platinum! I do travel a lot and I do expect the same club lounge amenities at all the sheraton in the USA ! This lounge had no espresso machine during my stay! The food choice was very limited! like no bananas or raspberries or pineapple like lounge in NYC or Chicago for breakfast! I really think the management needs to call corporate and get a list if items served in other lounges at Sheraton
The hotel staff is great specially Florence at front desk! And the shuttle service is a great plus !
July 27, 2012
Rated 1 out of 5 by James50 Our Stay Was A Disaster
Although we had booked and pre-paid for two nights, when we checked in we were greeted with "Give me 10 minutes, I don't have any rooms right now". We did get a room, but the next morning we started having problems with the door--either it would not lock or it would not open with our key when it did lock. Despite repeated assurances we would be able to move to another room with a properly functioning door, it never happened. And the in-room safe did not work, so we had to drive around with our valuables in a duffel bag in our rental car. The problem was, everyone on staff would acknowledge our problems but no one wanted to correct them.
October 1, 2012
Rated 3 out of 5 by milhouse7 Adequate but not memorable
Check-in was very fast and efficient. As a Platinum I was upgraded to a suite on the top floor. To my surprise one of the elevators was out of service and the working one was very slow making waits extra long. Signs were posted that service elevator was available.
The room was well maintained, although some of the decor was a bit dated in my opinion. Beige couches, beige rug, beige wallpaper.
I tried the club lounge which while basic still served its purpose. One hot hors d'euvres alone with some mixed veggies and a full service bar. Breakfast was limited to hard boiled egg and some fruit and pastries. Adequate but nothing impressive.
I also found the beds very "springy" but managed to still sleep well. All in all I would stay again if the price was right, but wouldn't be on the top of my list in the San Diego area.
March 4, 2012
Rated 2 out of 5 by Loriphx1 Great Location, bad experience
When we arrived the hotel staff was very friendly and the hotel was very nice. Our room was clean and nice also. As soon as we went to bed, we turned the air down and it was beyond loud. We called the front desk and they sent a security guard to look at it. He said, sorry its just old. We had to sleep in the room with no air and couldn't open the window because the traffic was louder than the AC. Needless to say, no one slept. We travel a lot and have never experienced such an unhelpful staff. The next day, I mentioned it to the front desk and they offered to credit our 14.00 parking fee. Whoopie.....will never stay there again.
June 17, 2013
Rated 5 out of 5 by Muggsy Convenient to airport.
We only needed a 1-night stay prior to catching a flight out the next morning. The Sheraton Mission Valley was an easy 10-minute drive to the airport, even in the morning commute traffic. The only negative to our stay was the parking charge. SInce the hotel was located in the Hotel Circle area, as opposed to a downtown location, there was ample parking available so the extra charge for parking was unexpected.
July 26, 2012
Rated 4 out of 5 by Roadwarrior24 Business travel
This hotel is a great location for customer visits as you can get in and out very easily. My only negative is that I was embarrassed by the clerk on check in as she made it seem like I cut line when I went to the Preferred line and called over people from the other line and the woman that got called over made a comment. I did apologize for the appearance of cutting, but it was in front of my trainee and still felt uncomfortable. I would suggest not having up the sign for platinum preferred if you are just going to have people be in cue.
January 16, 2014
Rated 1 out of 5 by mpol Lock your doors!
Checked in at 11pm. Went to room. Keys don't work. This always irks me. Go down to lobby and express frustration. Desk clerk apologizes and says confidently, "these will work this time or I'll quit." Go to my room. Nope. Keys don't work. Go back to lobby and tell him I'm dragging him up wi me this time. So he comes up. Nope. Third time keys still don't work. But at least he's there with me to see for himself. He calls hotel engineer. Dude comes, tries key and knocks on door. And there is a man already in the room! Never occurred to me to knock. Good to know when door is deadbolted from the inside a new key wont work. So hotel clerk takes me to a new room. Double beds and I want king. So we go to another room. Finally this works. Takes 1 hour and it's now midnight. If I had my kids I would have freaked. I asked for nothing, but he promised spg points, so let's see...I should note colleagues checked in the next day separately. One went to her room to change. Then the other went up to what she was told was her room and walked in on the other woman changing. Clerk gave them th same exact room minutes apart???
What else can I say about this place.
August 23, 2013
Rated 2 out of 5 by Businesstravel2 The rooms need work
I've grown to expect better quality from Sheraton Hotels. I had to request a room change due to the excessive noise level in the street facing room. My second room was quiet but in need of a serious make over. The tub was chipped and the sink had cracks.
May 25, 2012
Rated 3 out of 5 by OboBobo Hottest San Diego Week -- A/C Went Out
We stayed on the 14th floor for 3 days in a suite that was clean. Aside from the popcorn ceilings, the suite was large and airy. There are no free power plugs near the desk area so working was challenging. While staying there, the A/C went out from noon on a Saturday until we left on Sunday afternoon. This is not necessarily a fault of the Sheraton, but it was miserable. We were comped breakfast but it was a rough night. San Diego is normally in the 70's but it was a humid 85-90 this weekend. I thought we were in Florida.
- Large Suite
- Plenty of Parking
- Free WiFi (Starwood Only?)
- 12th Floor Lounge
- A/C Died
- 3 power outages
- Elevators and hallways have no ventilation at all. Very stuffy.
- Staff needed multiple phone calls to bring extra bath towels every day.
- Beds were not the standard Sheraton/Westin/W beds. They were thin, creaky, and not very comfortable.
Note, when the A/C died and the rooms were sweltering, we were not notified of any comps being offered. We went to the hotel restaurant and the server mistakenly asked if we were there for the comped breakfast!
August 15, 2012
Rated 2 out of 5 by SWalker this hotel was not up to Starwood standards
Hotel rooms on front side of hotel were ridiculously noisy due to highway noise. Request a room on hill side but downside of that is there are no balconies and windows barely open at all. Restaurant was out of many menu items I requested everytime I tried to dine there. Even to the extent of the milk not in stock for a latte in the morning. It was awful. the food I finally did get served was adequate at best. I don't normally post hotel reviews online but this one was deserving of the negative publicity.
October 31, 2013
Rated 3 out of 5 by Review123 Survey123
This hotel is probably one of the worst SPG hotels in the USA as far as Loyalty recognition. As a lifetime platinum member that usually stays at this property around 50 - 60 nights a year I consistently get very little recognition as far as room assignment, speed of check-in and/or just about basic expectation one would have of an SPG property. Last several occasion I have been assigned rooms right in front of the highway and in low floors with direct light from building illumination hitting the main window. It is just awful. I will be looking for alternatives asap.
Even though i requested to speak to the manager in several occasion I never heard back or ever got a voice message from anyone concerned about what I may have had to say. This is just the poorest operated Sheraton Hotel I have ever stayed at.
November 3, 2013
Rated 2 out of 5 by dsj1955 Needs Improvement
Changed room to connecting room with son & family. New rooms had very, very, very, dirty carpets. Baby still crawling and got very dirty every time he was put down. The rooms were clean otherwise. Suggest new carpet be installed. It's a shame Sheraton charges for everything - internet, breakfast and way to much for parking each day. (We only paid $8 a day at the airport for our car!!) Traveled north and completed our stay at a Residence Inn and had a hot complimentary breakfast each day, free internet and very clean carpets and FREE parking. Worth the extra we paid.
April 23, 2012
Rated 4 out of 5 by DoubleR Wish I could give it 4.5 stars
Very comfortable, well located hotel. Staff was excellent. Very attentive to my needs as well as those of my guests. They were courteous and offered many suggestions for breakfast spots in the area. The hotel elevator could use a little attention, because someone had vandalized it previously and it was covered, but they didn't do a great job of covering it. Beds were comfortable, bathrooms were very clean. Starwood membership was valued and acknowledged. I would definitely stay here again. Parking is $14.
January 6, 2014
Rated 5 out of 5 by DrAT Consider Staying at Sheraton Mission Valley When In San Diego
I have been staying at this hotel since 2008. Have attended workshops there as well prior to then when living in San Diego. Most of my stays (3 to 5 days on average) while traveling in and around San Diego have been at this hotel. Consistently, the staff have been excellent, caring individuals who are really interested in making your stay an excellent one. The renovation of this hotel are well done. I would definitely recommend this hotel to anyone traveling in the area and my rating is definitely accurate!
June 18, 2013