Rated 2 out of 5 by mchloe47 Not what I expected at all for a Sheraton
This is my first time staying at a Sheraton. I have heard good things about Sheratons in general. For the cost of this hotel & all the extra hidden fees and amentities you must use...it was completely not worth it. They charged us twice at the bar. Once through the room and again with a separate credit card we used to pay with at the bar. We are still trying to get it fixed even though we pointed that out to them before we checked out. No one has been answering or returning calls. Another thing is the reason we stayed here was for my daughter's girl scout troop end of year trip with their hard earned money. The shuttle left them the one time and took forever to get them later and these are 6 & 7 year old girls. They messed up my reservation also so when I went to check in they said I had no room reserved under my name. They make you valet park only and it's $18 plus tax to park overnight. A rip off for how poor the service was at the hotel although the valet boys were the most reliable and diligent of all the staff there. The air in the room was way off from the reading....it was always feeling warm & humid in the room even if the temp was turned down low. No fridges or microwaves in the room. I thought that was pretty much standard these days especially for the cost per night for a room. This is majority of the issues...there's some other on the list that are smaller but I don't want to be writing all day. I would not recommend this hotel to anyone nor would I ever stay here again. I have stayed at inexpensive hotels with better service than this. I expect more for the name (Sheraton) and reputation and price.
May 21, 2015
Rated 5 out of 5 by 2Relaxed4 RELAXING
The perfect place for a relaxing weekend.
For a pretty and healthy start, walk the River Walk right out your back door. Visit the Tampa Museum up the street or walk to the Convention Center or Arena.. Excellent restaurant and an outdoor pool. with a nice view
May 18, 2015
Rated 5 out of 5 by vickyg great people
this hotel was great .they have a lot of nice people like meko,corey,dan,scott,edgar and jose,plus people at the front desk ,they were the best the only problem I had was with 2 guys outside that were there to help and they did not do anything to help.when we first got there we had bags and they did nothing 2 help they said that they were going to have problems and when I went to the mall they opened door then walked away did not even helped .there was only 2 guys that did not even helped everyone else was great .I don't know there names but would remember what they looked like.MEKO,COREY,DAN,SCOTT,JOSE,AND EDGAR WAS THE BEST.we will be back july 3rd,we loved it there
May 16, 2015
Rated 1 out of 5 by Mandy15 non-accommodating
We booked a room at the Sheraton Riverwalk for one night. Our daughter being a gymnast, we arrived in Tampa for the AAU State Gymnastics Meet that was held at the Convention Center. We experienced a series of issues that resulted in a terrible stay. Upon entering our room I noticed an unpleasant stain on one of the bed skirts. We decided to eat dinner at the hotel that evening, upon receiving our food I quickly realized that I could not eat the Chicken Caesar Salad. Only after my husband testing it for himself and confirming it was horrible we ended up returning it. I noticed on the kids menu breakfast started at 6:30am, which would of been perfect given the fact my daughter needed to be at the convention center to compete by 7:00a.m. The next morning my husband went down to the dining room around 6:45a.m. to get 1 small box of cereal and milk so our daughter could eat before competing. Only to be informed by the waitstaff woman who was present at that time that breakfast was not until 7:00a.m. (we had also been informed that the kids menu that stated breakfast was at 6:30am was outdated). My husband tried to explain to her we needed to be at the convention center by 7a.m. and that we would pay for the cereal but she did not want to hear that and just repeated that breakfast was at 7a.m.
I want to state that we were not requesting eggs or pancakes or even food for myself, husband or 6yr old son who was also in tow, we simply just wanted a box of cereal and to make sure my daughter was fed before her meet. Unfortunately, we had no other option but to leave for the competition without having fed her. It is heart wrenching when I had to hear my child's stomach growling and her saying to me "Mommy I'm hungry". It is for this reason alone, putting all other issues aside we will not return nor recommend Sheraton Riverwalk to anyone in the future.
April 30, 2015
Rated 1 out of 5 by Sharkswave Smoke detectors set off by using showers
This was my first stay at any Sheraton Hotel. I was in room 636. The room was nice. The hotel was nice. The hotels customer service was great. I was not happy with the hotels in room smoke detectors. While I was showering for evening before bed the smoke detector went off. I got out of the shower to see why. It ended up being from fog coming out of the bathroom. How odd. The smoke detector continued to go off 4 more times throughout the night. I eventually unplugged it and put it in the hallway for maintenance to collect. Throughout the night I could here smoke detectors in other rooms going off. The hotel was aware of this issue, but hasn't fixed the problem. If you value a good nights sleep, this isn't the hotel for you. I would not recommend this hotel.
April 28, 2015
Rated 5 out of 5 by ShivM Excellent location.
The location and view from the room balcony were excellent. We enjoyed the easy and convenient access to the unique River walk. If we are in Tampa again we will certainly come and stay at the hotel.
April 24, 2015
Rated 2 out of 5 by Mikebre There are far better options in Tampa
It's a busy week in Tampa, so I had to go out of the norm and stay at the river walk sheraton. Never again... I spend 3 weeks/month on the road and what matters to me most is clean room, safe location, and a QUIET room. Not near an elevator/ice machine netted me room 1 above the valet pull in which quickly became room 2 which was immediately situated above the valet parking area. Most hotel personnel will make it right...not this one. Beware business travelers.
April 7, 2015
Rated 3 out of 5 by JJ2015 Shower Issues
While most aspects of our stay were enjoyable, and there was a nice view from our hotel balcony overlooking the pool, the shower had a few issues. The water wouldn't stay directed to the showerhead, and the water was lukewarm, even on it's hottest setting. It seems like they need to upgrade the water systems. I heard other guests complain about the water temperature as well. Other aspects were nice enough.
March 26, 2015
Rated 3 out of 5 by ppulaski not as expected
Furniture needs updating, looked to be well worn. Plain basic room at $$$ prices. Drain in tub did not work well. Stood in water while showering. No fan in bathroom. Room right opposite elevator so there was loud talking and banging doors.
$18 +tax for valet only parking was ridiculous.
Redeeming feature: Starbucks coffee was complimentary. Staff friendly and helpful.
March 23, 2015
Rated 4 out of 5 by Jackson13 Nice Second Stay at this Riverfront Location
My wife and I stayed again at this hotel for one night prior to a flight home from Tampa Airport. If you will be spending time in your room, I recommend that you pay for a river view room so that you can enjoy watching the boat traffic on the Hillsborough River, the crew teams practicing and looking at the interesting architecture of the University of Tampa’s Henry B. Plant building. The hotel is also positioned for nice views of the sunset from your balcony, weather permitting.
This is an older hotel, but the rooms have recently been renovated and are nice, though the bathrooms are a bit tight. The hotel is located next to MacDill Park and a short distance from a number of restaurants and museums. The city is still working on the River Walk in front of the hotel, which is fun to watch but can be a little noisy at times during the day. When it is done, it will be great to be able to enjoy the River Walk directly from the hotel.
We spent time at the pool area by the river, which is very enjoyable, though having the smoking area right next to it is a poor design. The the bar/ restaurant is good, also overlooking the river. There is a workout facility by the pool. We found most of the staff members to be friendly and accommodating.
This was our second stay and we would stay at this property again if we are in the area.
February 24, 2015
Rated 4 out of 5 by christmaself Excellent Stay
An older building but beautifully updated with great staff, rooms, facilities. The balconies are nice to relax with a coffee or a drink and watch the little fishing boats and kayaks go by. The pool area is a spacious setup including seating overlooking the riverwalk. Everything was clean. Would not hesitate to stay again.
January 23, 2015
Rated 5 out of 5 by CherylT2015 Very pleased with my experience
I traveled to the Sheraton Tampa Riverwalk Hotel from a high-end hotel in Sarasota. The Sarasota hotel was more than twice the cost for an overnight stay so I figured I'd need to adjust my expectations accordingly at the Sheraton. I was quite pleased to find that not only had the Sheraton met my expectations, but far exceeded them: excellent staff, clean, stylish room and quiet. I was only there for one night, but I highly recommend this hotel and will definitely return.
January 12, 2015
Rated 5 out of 5 by HWood Great Sheraton Property
The Sheraton Tampa Riverwalk is a great SPG property. The staff really does their best to accommodate all guest. The rooms are quite roomy and the restaurant provides excellent food if you don't feel like leaving the hotel. The gym is also a great feature of this hotel, as it provides your standard equipment plus additional things to help you condition and de-stress.
Overall, I do recommend this property for individuals who want a nice property and within walking distance to many downtown restaurants.
December 10, 2014
Rated 4 out of 5 by Matthew31 Excellent Customer Service
Al staff were very accommodating and friendly. Nice rooms
December 8, 2014
Rated 5 out of 5 by Dawn677 SPG is the key
We stayed here for a business trip for my husband. I tagged along for the week as well. What an amazing hotel. The staff was the best I have seen. They were all so friendly and helpful. I loved the SPG program. When we checked in we got our instant upgrade to the club level. What a welcome surprise. Real breakfast (eggs, bacon, sausage, oatmeal...etc), snacks all day including a selection of drinks, and appetizers at night. I told all the members of our group that they should have signed up for the SPG as well because it was a free membership that really pays off. I will be revisiting this hotel and others in the chain for sure. I have already booked a room for tonight at a sister hotel closer to home.
December 5, 2014
Rated 5 out of 5 by chayof mrs.
your restaurant menu in the room needs to be updated, my dog and I enjoyed the river walk, your location is beautiful, thank-you.
November 29, 2014
Rated 3 out of 5 by asking1963 Our room had disappointing issues...
1st T.V. did not work, maintenance came 1 hr later and fixed it and then returned with new remote.
2nd There wasn't a Menu .
3rd Toilet seat would not stay up, had to remove tank lid.
We expected better service and quality ....
November 26, 2014
Rated 3 out of 5 by SAR786 Great Staff
I stayed overnight for business. Hotel is very dated, the rooms need to be modernised. Breakfast options seemed very limited too.
The staff however at the hotel were great, very friendly and welcoming. At the check-in desk, they were very informative, very attentive and recognised that I was a SPG gold member and subsequently offered an upgrade.
November 24, 2014
Rated 3 out of 5 by Nick3Jenn son's anniversary
disappointed! awakened by a crane BEEPING at 7 a.m. "Complimentary" breakfast not offered (told included). $40 charge for parking not mentioned when reserved. Luckily, Son and "Daughter" were moved to better room and no crane on Sunday morning. Obviously, Starwood Reservation center and hotel personnel need to get on same page. Disappointed!
November 19, 2014
Rated 3 out of 5 by MrsOM Unfortunate experience
I was a guest from October 31-November2. I was staying at the hotel for a wedding. In an effort to surprise the Bride and Groom with a decorated room I called one week before my arrival to request an early check-in for my room and the bride and grooms room, we had adjoining rooms. I was confirmed early check-in, 10am. for my Friday morning check-in. I arrived at the hotel at 11am and was informed that my room was available however the bridal sweet was still occupied. The concierge assured me they would call me when the room was available. At 3pm the room was still not available. At 5pm the bride arrived and the room was still unavailable. The bride was finally able to check in at 6pm the evening of her rehearsal dinner and ended up having to get ready in my room. That evening I called housekeeping to bring linens for the pull out couches in both rooms and it ended up taking 2 hours and 3 phone calls to housekeeping. My main concern over this weekend was to give my sister, the bride an amazing wedding experience. Throughout the remainder of the weekend we experience equally slow and unresponsive service. To top it all off I still have not received credit to my Starwood account for my stay. I would like to receive contact from a manager about this situation as soon as possible.
November 17, 2014
Rated 2 out of 5 by Joanneintampa noise from other guests wasn't managed properly
There was a room holding a party with at least 15 noisy, drunk people celebrating a wedding in the room below me on the 5th floor the weekend of November 1st.
The hotel management was made aware of the problem many times but didn't do anything until one of the guests lost her temper.
Your hotel's response was outrageous and the management never explained their lack of response to the other guests. We were also there for a wedding and our sleep was interrupted by the noise and then two false fire alarms from the party guests at 2am.
As far as we could tell there were no consequences for the disruption they caused. we found them enjoying breakfast in your hotel the next morning.
if that was going on in my neighborhood, the police would've broken up the party by midnight, not 2:30am after the entire hotel guests found themselves in the parking lot waiting for an all clear on a fire alarm.
please be sure I would not recommend your particular hotel in Tampa, by the river walk to anyone.
November 10, 2014
Rated 1 out of 5 by Hoover Worse stay in 15 years I will not return
For a 50 million make over the rooms were skipped bed was fourteen years old with blood and red stains all over it, the wall paper was falling the lights were spray painted with silver paint the drips on the doors in the bathroom horrible handle faucets were caulked and ugly photos of all
November 9, 2014
Rated 3 out of 5 by freqtampavisitor This stay wasn't up to par
Fire alm 2 am. 1st fl rm.
November 4, 2014
Rated 4 out of 5 by LAD6814 Nice Stay for Price
The hotel is in a great location downtown. Everythng was nice and clean and staff was very responsive and welcoming. The actual building is a little dated and I am use to a larger fitness area for a Sheraton. Overall for the price, it was a great stay.
October 30, 2014
Rated 4 out of 5 by skyblue Excellent staff made all the difference
I stayed at the Sheraton Tampa Riverwalk for three nights for a conference. The location was good, though this part of the river walk was not the most attractive part. But what really made this stay very pleasant was courteous and professional staff. Alexandra and Andrea at the front desk helped us with the problems we were having (our fault, not theirs) with the registration with smiles and efficiency. I was very impressed with both of them. They are great representatives of Sheraton. Other staff members were very good, also. Oh one other thing --- the bed was very comfortable, which really helped after a long day. The only reason that I did not give 5 stars is because the food at the restaurant was mediocre even though the staff were great.
October 28, 2014
Rated 5 out of 5 by James27284 This hotel gives a warm welcome that continues through your stay
The staff made sure you had a warm welcome and this continued through out the stay. Everyone from the front desk to the maid service would greet you. Rooms were very clean and comfortable.
October 22, 2014
Rated 4 out of 5 by Beth515 business stay
nothing against the hotel but the room was very noisey. The traffic and sirens wer almost constant.
This pillows although were plentiful were very uncomfortable.(too soft, flattened out easy - personal preference) this again is nothing against the hotel or staff.
a free shuttle service to and from the airport or the local areas more than a 3 mile circle.
October 20, 2014
Rated 3 out of 5 by Arnie88 SPG?
At check in I was not told of any bonus options available to me as aSPG Gold member.
The hotel looks dated and needs a refresh
October 20, 2014
Rated 3 out of 5 by Auntkt Not the best of stay
When we checked in ,we wanted to upgrade to the SPG,we were told we could not use it the first night. After some discussion with the person in charge we were told we could use the free internet and the concierge lounge. Our room ok, but the sliding glass door was impossible to open. We did no have but one hand towel, when we did use the lounge,for evening snack,the food was very simple,and not enough of the warm food,people had to wait for over 1/2 hour for more to come, there was no ice for cold soda. The young people working were very nice,tried hard to help get drinks to help past the wait.
October 18, 2014
Rated 5 out of 5 by wrench great staff
everthing from lot attendants desk staff room cleaness anfood were exceptional
October 16, 2014