Rated 5 out of 5 by Luckycat106 Great Hotel
We always stay here when we go to Phila. The staff is very friendly and accommodating. The rooms are always clean. And if you want a drink or a late night snack at their beautiful bar Taste Dan & Kate are the best!!
February 18, 2014
Rated 3 out of 5 by KSSNY Comfortable bed, not much more
I spent three nights at the Sheraton Society Hill in Philadelphia. My room had a comfortable bed but no other comfortable furniture. There was no radio and it was impossible to read the time on the clock. Internet access -- on the Club level -- was very slow. Food was poor as was the quality of the spead in the Club lounge. If you wanted to eat breakfast before an early meeting, only the Starbuks was open. Staff was friendly but, other than a comfortable bed, nothing about the hotel was very good.
February 10, 2014
Rated 4 out of 5 by rotatingblade Everything great but..
Everything was great: staff courtesy, comfort, cleanliness, services as gym and bar/restaurant.
Unfortunately the air conditioner of my room was noisy forcing me to switch it off during night.
February 13, 2014
Rated 5 out of 5 by jbunny1 aday in philadelphia
Excellent locationfor visits to historicaly important sitein Philadelphia. convenient location to airport and central city.
facility is very comfortable .
February 10, 2014
Rated 5 out of 5 by Parker2 Superlative valet parking employee
My daughter and I stayed at the Sheraton on Wednesday, November 27. My daughter has Down's syndrome and OCD/hoarding. The latter means she brings a huge quantity of her possessions wherever she goes, and she becomes very anxious about managing and accessing them during visits. Gunther instantly understood the situation and immediately eased all her concerns, recognizing that what most people would consider help would make her extremely uneasy. As we went through the ins and outs of the next day Gunther continued to make our stay far easier than my pre-trip worry could ever have imagined. I hope the hotel is aware of his unusual insight, skill and kindness.. Janet Bennett
December 1, 2013
Rated 5 out of 5 by NJRod Great Hotel
For a family of 3 plus a dog, this hotel was great...the Sheraton is much more family friendly than the Westin in Philly...this was my 4th time staying at this hotel and will definitely stay again in the future...
I really appreciated the ladies at the front desk accommodating me and my family's travel needs...
January 6, 2014
Rated 4 out of 5 by Jeffrey27 Nice Hotel
Nice Hotel, but confusion during valet/check in. Told the valet that we had a pre paid parking package with our room rate, he said o.k. We also told the girls at the reception desk the same thing, both said no problem. After check out we received and addition to our pre paid rate of $36.00 for parking, plus $6.40 city parking tax. Called the Hotel back and was told the additional expenses would be removed from our bill. I guess you always have to check you're bills>
January 26, 2014
Rated 5 out of 5 by CPCU Awesome Hotel
The best hotel in Philly. Extremely comfortable beds and linens. Great gym with clean brand-new life fitness equipment. Can't beat the location. And staff is wonderful. Received great service from Ali at the front desk – a true professional..
I have stay here several times and it's never disappointed.
January 29, 2014
Rated 4 out of 5 by Will42 Shock and awe!
Everything about the hotel was wonderful in terms of my two-day stay. However, since it is in an area where parking could be at a premium, the hotel has valet parking for both guests and visitors. While I understand charging visitors, I am appalled, shocked, and angry that as a guest, you are charged an additional $32 per day to valet your car. Even more serious is the fact that nothing specifies this particularly high fee when you make a reservation. Of course they don't, why would they be forthcoming about an extra fee like this? A shame on an otherwise very nice experience, and this from an SPG Gold status (current) member!
December 5, 2011
Rated 3 out of 5 by JIMMY21 only problem
the only problem with this SPG property is the noise from adjoining rooms....something needs to be done with the rooms that have adjoining doors..I felt like I was in the room itself since you could hear even normal talking and TV from the next room let alone the drunks that come home to the room late at night and carryon..TOO NOISY FOR ME TO RISK STAYING THERE AGAIN
April 1, 2013
Rated 5 out of 5 by Frequent99 Much Improved Hotel
I have stayed atleast 6 times since my horrid experience I shared with you. I have seen a steady improvement in service and the quality of service. The lobby area is now excellent - like a SPR Hotel should be! Thanks for the comfort you provided this week whan I was there.
June 7, 2013
Rated 1 out of 5 by Allan54 Disappointing
Great location but....The room, although labeled as an upgrade, was smaller than most European rooms--made it exceptionally crowded for the three folks we had there--one of which was a child. Recommend making this a "King" room. The sound from the adjacent guest room was clearly (and annoyingly) loud--even though they didn't seem to be unusually loud themselves--just the room wasn't insulated very well. The club room was the least maintained of any I've experienced in a while--that may be due to some guest families spending a great deal of time there. I stayed there on "points" but in general I wouldn't recommend the experience to anyone else--especially for business trips.
April 30, 2012
Rated 4 out of 5 Perfect Historical Location Location Location
The hotel is under construction so be prepared.
Very pleasant staff except my wife wasn't a big fan of the concierge. Additionally, she had issues witth the AT&T WiFi connection throughout the weekend. The helpdesk was extremely helpful, but needed them way too many times.
Once the construction is complete I truly believe this will be a wonderful hotel. The location to everything "Founding Father" is awesome. The Club Lounge is one of the better lounges in the Starwood brand. Prices are reasonable considering its a 4 Star Hotel in a major city. The indoor pool perhaps is the best feature in the hotel!
March 10, 2012
Rated 5 out of 5 by chrissyrainbow Hurricane Sandy
We had just returned from a vacation to Niagara Falls where we stayed at Sheraton on the Falls in Canada. Upon return we were evacuated from our home on a Barrier Island during Hurricane Sandy. We needed to relocate quickly, the reservationist found us a great room at a great price. Everyone at the hotel was more than accomodating. Having access to the Starwood Club room was a big bonus since all nearby restaurants were closed. The staff and general manager all made themselves known to us and were very friendly and sympathetic to everyones situation. Almost all of the guests were evacuees.
November 2, 2012
Rated 4 out of 5 by Landshark67 Very Disappointed
I came to stay at the Sheraton in Society Hill by way of the downtown hotel. Their system crashed reservation lost, so no room. Had to make another reservation so instead of getting the room for, 109.00 had to pay 195.00 a night. Asked the front manager, Nadia if there was a way that I could get the room for the rate that I was going to pay downtown, without any hesitation she said no, why not it's a, Sheraton, because we're in a different part of town was her response. Although the hotel is very nice, I must say I was very disappointed in the fact that the front manager, Nadia, would not honor the rate of the downtown hotel. I would be very hesitant about recommending your hotel to someone visiting the city.
July 25, 2013
Rated 2 out of 5 by Frequent99 Staff Needs People Skills
I stay at this hotel frequently due to business needs in the area. The location suits me. In the last 6 months, staff has become unresponsive, abrasive and unfriendly. Last visit, I found a bug in the bathroom as soon as I checked in. The bug ran into the room and I killed it. The housekeeping wanted evidence that it was indeed a bug. I refused to stay in the same room. I had to argue with the front desk to give me a different room. It was not easy. One member of the front desk staff could speak hardly any english.
The visit after this one was uneventful. It appears that the front desk staff is under a lot of stress. You can forget about the complimentary upgrade to the Club Level. They want $50 for that now. Other hotels are giving full breakfast and evening snacks free!!!
December 5, 2011
Rated 5 out of 5 by ronton Good stay, Thanks!
Sometimes it is just the little details that make all the difference. I stayed here for one night while passing through Philly, and the stay was good. I would have rated it a 4/5, front desk people were good, valet door people were great,club lounge was ok (could use improvement) but what converted it to a five was the housekeeping staff who all greated me very warmly (5 or 6 of them) the next morning and again as I was leaving. It left me witha smile on my face for the rest of the day. Thanks!
April 28, 2012
Rated 2 out of 5 by giuliaja Nice hotel, bad room
Overall my stay was below average. The air conditioning in the room was extremely loud, I think the condensor may have been broken. Everytime it kicked on, it sounded like a gun shot. I finally woke up so many times at night from it, that i had to shut off the air and deal with a warm room the rest of the night. At checkout I was never asked how my stay was and was in a rush to a meeting or else I would of told mamagement how poorly my stay was.
August 5, 2013
Rated 5 out of 5 by patty12 A beautiful getaway!
From the minute we walked into the foyer and saw that beautiful waterfall to the minute we left , my husband and I were treated like royalty. We enjoyed a quiet cocktail (or 2) in the bar and I loved the indoor pool! The restaurant served us a scrumptious breakfast as well. I had the grilled ham and gruyere sandwich...I am going to try and duplicate it at home! I was in need of some pampering and your Society Hill Sheraton worked like a charm! We will be back!
February 25, 2013
Rated 4 out of 5 by KisPo The hotel was much improved from last year
Congratulations on making significant improvement to check-in and parking valet process since last year's New Years Celebration. Check-in line was short and I was able to get my car within 15 minutes New Years morning. Previous year was unacceptable but the hotel made significant improvements. Thanks
You should know I almost didn't attend the celebration this year due to all the issues at the hotel last year. Thanks again for making necessary improvements.
January 2, 2014
Rated 4 out of 5 by DGBLanghorne Great New Year's Eve
This was the second year in a row that we stayed here for New Year's Eve; we wanted to see the fireworks.
While the desk clerk repeatedly told us that no rooms with a river view were available, nevertheless, we ended up with a room facing the river.
The only downsides were a) there is no exhaust fan in the bathroom and b) the newly reappointed rooms displayed shoddy workmanship... this however did not reflect on the cleanness and service.
January 4, 2012
Rated 4 out of 5 by Slualum Solid Hotel
This is where the family stays when we overnight in Philly. Pool is the bonus and the desk staff are always very friendly.
Location is good. Easy walk to South St. and Olde City. Recent improvements are a good addition. I will add that if I reviewed this hotel 5 years ago, I would have given it negative remarks. I think I was once there with four wedding parties. It was LOUD. Kudos to staff and management for positive changes.
April 3, 2013
Rated 5 out of 5 by Luke001 Very pleasent stay
Great location, quiet and comfortable.
January 10, 2014
Rated 3 out of 5 by BillN Good hotel marred by poor noise controls
From prior years we knew this to an strong average Sheraton, neither surprisingly good nor distressingly weak. But our recent stay was spoiled by constant hallway noise as families scampered to and from the nearby pool. While this ended at 10 PM (pool closure), the HVAC cycled loudly throughout the night, and a treadmill user thumped us awake from the health club at 6 AM. Not an upscale experience.
March 24, 2013
Rated 4 out of 5 by Mommy Basically good hotel
Room's are nice and beds extemely comfortable and I have travelled alot.
Hallway and Lobby decor a bit pedestrian. The club floor is worth it. Pool is over crowded and they run out of towels and take long time to replenish.
There was an issue with loud neighbors - party people. Had to call 3 times to resolve. Staff responsive, but I am wary of staying in a hotel that has such gets.
March 31, 2013
Rated 3 out of 5 by DoctorNO Too much waiting, too many mistakes
I've never had this experience before with a starwood hotel, but we had to wait an hour for our 2 rooms to be ready and we arrived at 3:30PM. The rooms should have been available when I walked in the hotel at that time.
Once we got to the room 1 out of the 4 room keys provided worked. I went down to guest services and had them replaced. I go off to dinner with my wife and leave my kids with my Mother and she is locked out of the room because the new keys didn't work either! I ended up leaving the restaurant just to let my family back into the room.
The valet was extra slow with a 20 minute wait time for my car.
The food from room service arrived cold.
Overall I was greatly disappointed with the hotel.
December 10, 2013
Rated 4 out of 5 by Victoria1313 A Thanksgiving Getaway
Brandee greeted me upon arrival and was very nice and started my stay off perfectly. There was an upgrade available so I accepted. The room was nice and directly across from the club. Would be a great location if the club door didn't slam shut. A suggestion to install a soft close door, although I understand ensuring the door closes every time it's shut. During the stay there was an alarm set off around 0300 one night. No real issue with the alarm, safety first, but there was no access to the stairwells to walk back to my room, lots off waiting for the elevators as everyone in the hotel needed to get back to their room as well. Overall my stay was great and the staff was outstanding. Thank you!
December 1, 2013
Rated 4 out of 5 by Babs18 Heater too noises
Every thing was wonderful,except heater is way too loud if you are a light sleeper, it will keep you up
January 5, 2014
Rated 5 out of 5 by lajspike AMAZING
We had a spectacular room. I believe it was recently renovated. Comfortable and beautiful. The bed and comforters were luxurious. Your desk staff, concierge, bell boy (man) and maid service was fantasitic. My only complaint was that we did not spend more time at the hotel.
February 29, 2012
Rated 5 out of 5 by CapeMayan Great location, newly updated facility
Very much enjoyed my recent stay. The hotel has been recently refurbished and is looking and feeling great. Can't beat the location for getting around Phila. Close to the sports venues and downtown. Only suggestion is that the restaurant/bar hours be extended.
September 7, 2012