Rated 4.2 out of 5 by 405
Rated 3 out of 5 by AZWW Revised stay review at NABC
Everything was fantastic EXCEPT the surprise parking charges. Sheraton should be ashamed. I have stayed at a variety of hotels, nationally AND internationally. I have NEVER been charged such a fee. Not even at one of your neighboring resort areas. I am sharing this with the ACBL. This even reflects negatively on America to the plethora of folks from overseas who attended this affair.
December 7, 2013
Rated 5 out of 5 by AZWW Stay druing NABC
The Sheraton met expectations in quality overall. It still amazes me that a top quality room can be so pleasant but have no microwave. For the money, a microwave should be in those spacious rooms. Your staff was fantastic.
December 5, 2013
Rated 5 out of 5 by Jo14 The staff is outstanding
We ate several meals in the restaurant and the food was delicious and the presentation was lovely. All the wait staff worked really hard as it was very busy at meal time. The young man behind the bar during the day was excellent and everyone working during the dinner hour was great.
The lobby was always spotless and tidy. The washrooms on the second and third floors where all the functions took place were spotless all the time.
December 10, 2013
Rated 5 out of 5 by MomandRah December Sheraton Stay
Lots of Bridge players in town. Hard to enjoy the common areas, as they were laying/sleeping all over the furniture. Maj problem paying for parking when charged over $100+ per night for a room. Staff was amazing to include rm service and housekeeping. Found a used bandage next to the bed from a previous guest and that was my only concern w/room.
December 10, 2013
Rated 2 out of 5 by LYCW Very Disappointing
Our phone only worked on speaker, reported this on Day One but phone was still not fixed or replaced when we checked out 4 days later. Drinks more expensive ($2 more) in lobby bar than restaurant bar because (per bar manager), hotel is trying to establish local identity for restaurant. Never stayed in a hotel before that didn't cater to its guests! Took two trips back to front desk before both people in our room could charge to room. Restaurant and bar service were VERY slow, just not enough staff. Food in restaurant not very good. On 23rd floor, very poor water pressure in shower.
December 4, 2013
Rated 5 out of 5 by Carnitas Great Staff and Hotel to stay
Hotel and Staff were available and ready at all times to fill the needs at hand for our early and late events The hotel should be very proud of the place and staff that makes the hotel a welcome experience. Always a smile and caring personal doing the very best at their job for the Sheraton.
Kudo to you all. Sonya Webber
December 9, 2013
Rated 5 out of 5 by CC68 Great staff
Our housekeeper was Rosé and she was great. Hotel was in a great location near museums and easy public transit.
December 8, 2013
Rated 3 out of 5 by MG34 Pretty good overall
Good experience but for the WIFI. I was at the far end of the building and had a better signal from the hotels next door that from the Sheraton! Call twice the technical support but it did not make any difference.
On the positive side, the reception staff was extremely helpful when I checked in!
December 1, 2013