Rated 3 out of 5 by dianemar hotel stay
i was here on a hot rate because my daughter works for westin....little disappointed in two things..the housekeeping was not the best, wet washcloths left in shower , wet towel left on floor. Had breakfast at the resturant downstairs and the waitress was extremely rude when I handed her the 50% offf coupon I get, she rudely said why didnt I hand it to her prior to getting the check and was really mad!! Ughh ruined the morning!
March 5, 2014
Rated 5 out of 5 Very comfortable; great service
Outstanding service from all staff members. Our only complaint: room cleanup came very late in the day.
March 7, 2014
Rated 4 out of 5 by Traveler22222 Nice Hotel, but Could Improve
The hotel itself is very nice. I felt the staff was very rude, and not knowledgeable about what was happening or going on. I was here for a meeting and Mirabell was amazing, as was Joseph from room set-ups. Other staff members could use work.
March 6, 2014
Rated 5 out of 5 by TheED Excellent Service at this hotel
Every aspect of this hotel was excellent, except the wait time to check in was slow. This could have been due to a lot of DECA students from a lot of school districts checking in.
March 4, 2014
Rated 5 out of 5 by travelerz Great stay
I enjoyed my stay. Nice friendly Hotel staff.
March 4, 2014
Rated 5 out of 5 by TravelingEngineer Above and beyond staff
The standard areas were great. It is easy to get here from the airport without a car. The room and facilities are beyond clean. The pool and gym are convenient.
The front desk staff was my favorite. Very friendly and entertaining. Sara was the best!
March 3, 2014
Rated 5 out of 5 by socallocal Wonderful Stay
Excellent and very helpful staff. Attractive and clean hotel. Would definitely stay again.
March 3, 2014
Rated 5 out of 5 by BaltimoreRaven31 relaxing
We drove there from Las Vegas for a concert my daughter wanted to attend. We had more fun in Phoenix than in Las Vegas. The hotel was excellent, no complaints at all. The staff was efficient and very helpful. Everyone was so nice.
February 23, 2014
Rated 5 out of 5 by Gabal2000 What a pleasent surprise
From the minute I stepped foot in the hote I was impressed. Starting with the greetings from the staff until I completed my check in it was a great experience. There was a long line and they assigned a staff member to manage the long line. Cold water bolttles and small talk made a big difference. At the check in the counter person was very pleasent and quick. The room was very clean and smelled fresh. throughout my two day stay the staff made me feel special and welcomed. It was by far one of the best Sheraton expereinces I every had in my 10 years frequenting Sheraton brand hotles.
October 29, 2011
Rated 3 out of 5 by Jackie38 A few things need attended to
The room was OK, but did not have the materials provided that the rooms provide for maid service, room service, green service, TV stations, etc. The clock was so complicated I could not set it properly. So had to use automated wake up call. No matter what I did or how I asked, every morning I would get THREE calls with no option to shut them up on the first call.
February 20, 2014
Rated 5 out of 5 by DickJ37 An Outstanding Hotel
Everything about the hotel is excellent. The service was great. We could control the room temperature to our liking. The bed was very comfortable and the TV worked well. The only area of improvement would be to expedite the check in process.
February 20, 2014
Rated 5 out of 5 by LisaJ Great staff
Your front desk staff and concierge staff were extremely helpful. We were there for a national Real Estate conference so it was very busy all of the time. The added level of service at check in was much appreciated.
February 20, 2014
Rated 5 out of 5 by KWTerry Great Hotel but.......!!!
I loved my room and the excellent location to the convention center, etc. However, the hotel's restaurant, The District, was very poorly managed. One night our party of three arrived to have dinner and discovered a half-full dining room. Both the hostess and the manager insisted numerous times there were reservations for all the empty tables. After stating we had enjoyed a wonderful dinner the night before the manager offered to seat us in the bar but did not inform us the restaurant menu was not available ordering dinner. From our bar location we noted the empty tables in the restaurant remained over the next hour until we departed. Amazing mismanagement of the restaurant and loss of revenue (approx. $100-150) for the hotel from a Starwood Preferred Guest. Our cocktail waitress was friendly but confided this was not the first time her customers had this unfortunate experience. On a positive note, the rest of the hotel staff were very service oriented which made for an enjoyable guest experience.
February 19, 2014
Rated 5 out of 5 by LindaAnn Easy, Breezy Sheraton Phoenix
We thoroughly enjoyed our stay at the Phoenix Sheraton this past weekend. We came down from Seattle so I could run the Arizona Rock and Roll Marathon. The hotel's location was perfect for the Expo and Start which are the most important criteria for me. This was my 12th marathon in 12 months and I was very pleased with my choice of the hotel from the marathon website.
January 21, 2014
Rated 5 out of 5 by Callaref Beautiful hotel
Great hotel for a business meeting. Wish the in room dining menu had a few more selections. All in all a great experience.
February 15, 2014
Rated 5 out of 5 by Krispic Comfortable, convenient Hotel for our business trip
Stayed 5 nights for business. Room was pretty small but fit our needs. 2 double beds with a table and two chairs under window. Small coffee maker and fridge. Beautiful view from the 28th floor. We upgraded to Club level and took advantage of what it offered. Coffee, tea, bottled water and soda all day!! Even a cappuccino machine!! Light breakfast and snacks at happy hour.
January 16, 2014
Rated 3 out of 5 by KSA11 Gluten Free Problems
Overall, a good hotel as long as you have no dietary restrictions. The food service was ill-prepared for gluten free needs. The Day 1 lunch & dinner banquet were fine but Day 2, desserts and snacks did not offer sufficient options. At lunch the 2nd day I ate only lettuce and a few bites of beans (I did not care for the smoky flavor) because there was nothing else for me and they had run out of grilled chicken. I lived on yogurt, lettuce and popcorn for two days with the exception of one lunch / dinner. Not good!
February 5, 2014
Rated 5 out of 5 by Jamie2014 Room staff best I've seen
The hotel was beautiful and the staff was excellent, especially the hotel room staff was the best I have seen in a very long time.
February 11, 2014
Rated 2 out of 5 by ANAmember1 Restaurant and Room
We arrived late and hungry. We went to the hotel restaurant and the meal took well over two hours. The waiter was flighty and seem to forget about us. The food portions were tiny so of course we went to bed even more tired and hungry.
The iron in the hotel room had some sort of residue therefore when I was ironing, black gummy residue came off and ruined my blouse.
February 8, 2014
Rated 5 out of 5 by maryannaz HELPFUL STAFF
ORIGINALLY I had a reservation mix up and Sarah @ the front desk made it a very smooth fix! I was all worked up for nothing...THANKS!
February 10, 2014
Rated 2 out of 5 by retts hotel outdated and below average
towels old and gray, rough. Furniture old and not matching. No plugs available on each side of the bedside stand so unable to plug in electronics. Needs remodeled and modernized.
February 9, 2014
Rated 3 out of 5 by eelainenyc Looks good, but no funtion
This hotel seems to have it all, but when you break it down, it has some flaws.
1. When I called the from desk to request a taxi at 6am, she said no problem, we have them waiting for you. I come downstairs and there are no taxi's.
2. When checking out of a hotel, especially if there is a conference in town, you would expect to have more than one person working the front desk.
3. My sink did not drain.
4. No extra blanket or pillow in the room.
5. After finding out my flight was delayed in to Phoenix I called the hotel to ensure that I would have the room I requested and also to let them know, so they do not give away my room, they stick me with the wheelchair accessible room even after I requested to not have that type of room. After telling the front desk clerk that I called, she acknowledge this note, but told me rooms are on a first some first serve bases. Long story short she found me a regular room - so why the long winded excuse? not sure...
6. Bartender complained about having to give other staffers a break and that he would not be making any money then told me my same beer would have been cheaper if I had gone to the other bar in the hotel.
7. Do not buy from the Starbucks in the lobby. They burn the milk if you a latte person.
It is close to restaurants and the convention center, etc.
February 10, 2014
Rated 1 out of 5 by Bear123456789 Wouldn't stay here again
Confusing set up and unhelpful staff
February 9, 2014
Rated 3 out of 5 by AmicableAlex Quality Control Needed
The room was not what I was expecting. I wish I could post photos here so you can see what I'm talking about. There was a hole int he bathroom door over an inch wide where the old doorstop was and never covered it over after installing the new one. The side table near the window was covered in dust as if it hadn't been touched in weeks. The wall paper in the bathroom was peeling away and the corner of the night stand looks like someone went at it with a piece of sandpaper for an hour. Was not impressed.
February 2, 2014
Rated 5 out of 5 by Kathryn52 Great value
This hotel was clean, comfortable and in a good location.
The room was quiet and spacious.
February 8, 2014
Rated 5 out of 5 by dwcapitan Amazing staff and excellent hotel
As soon as I checked in the desk staff were extremely welcoming and super nice and energized. I felt very comfortable immediately. The room was very clean and exceeded expectations. I live in Phoenix and needed a staycation and will likely be staying here again in the future.
January 2, 2014
Rated 5 out of 5 by Otis9898 Staff and Facilities
My interaction with each staff member was exceptional. Each person was polite, respectful and always with a smile.
The facilities are great, especially the fitness center. I feel this is the best fitness center in any hotel I have ever stayed in. Keep up the good work!
February 3, 2014
Rated 5 out of 5 by BCBC Hotel experience
Had an excellent dinner with good service in the hotel restaurant. Would recommend it for those visiting or for locals.
All service was provided by friendly and courteous staff
Good central location. Comfortable room
December 28, 2013
Rated 3 out of 5 by VincentF Pricey plus
Gorgeous hotel!! Great rooms, quiet and comfy. Much too costly, AND they charge $13 extra for internet service in rooms. The breakfast is limited in choices, poorly prepared and NOT worth the $18, but nothing else is within walking distance. The gift shop prices are outrageous for very limited toiletries and sundries, and no other shops in walking distance. This is a hotel for the 1%ers. The Phoenix "downtown" is desolate.
November 9, 2011
Rated 5 out of 5 by ASP2014 Consistently Professional and Accommodating
I frequent many hotels and The Sheraton Downtown on 3rd street has consistently delivered. It's rare to find a staff that repeatedly delivers exceptionally. I could provide an example from each associate I have interacted with. I look forward to each and every visit. The amenities are always well maintained and inviting. It's as close as you can get to home, without chores.
August 13, 2013