Rated 3 out of 5 by CAREB Nice but construction going on
The room was nice and had an overall good stay however; there was construction going on and they hit a water pipe which set off the fire alarm and that night I had no hot water and could not take a shower until the next day.
August 3, 2014
Rated 3 out of 5 by kimkay28 Renovation nightmare
my first stay last yr was great. this yr there was a water pipe break, no water for 6 hrs, no apology for the inconvenience at all. very disappointing
August 3, 2014
Rated 3 out of 5 by DSTraveler14 Expectd Much More?
I expected much more from this Sheraton... I have been to others that where better. Too much noise and confusion. I tripped over a rug that they laid over cords.I asked the front desk for a pen and they did not have one and the conference room was too warm.
July 27, 2014
Rated 5 out of 5 by Lamar Had a great time
This is the place to unwind and have some fun and peace of mind.
July 28, 2014
Rated 1 out of 5 by RobRog Dirty, Under-staffed and broken
I have never stayed in a Sheraton like this. There was dust everywhere. I asked three times for light bulbs to be replaced and my requests were ignored (the one in the shower was out which made for dark bathing). I had to call three times to get room service to answer my call and it was only after I called the front desk that they called me. The refrigerator was missing. The lamp shades were old and broken. The furniture was scratched and beat up. Only the beds were adequate and I just hope they were cleaner than everything else. Also, while the pool was clean, patio chairs were broken and I had to go to the front desk to get towels brought out.
August 5, 2013
Rated 4 out of 5 by JohnD45 Sheraton North Orlando
Hotel and staff were very nice. Would go out of their way for anything you needed. The only reason for the 4 on overall was for the load construction going on inside the hotel which will not last forever. Great hotel for business seminars. A little to far from everything else.
July 24, 2014
Rated 3 out of 5 by CraigB81 Under Construction
Would have been nice to know the hotel was being remodeled. Also, checked in late only to find the air conditioning in my room was broken. Told reception desk of problem at checkout and not even an "I'm Sorry".
July 24, 2014
Rated 5 out of 5 by DawnSuperstar Wonderful hotel service
The hotel staff was wonderful and very attentive.
July 24, 2014
Rated 1 out of 5 by BTalisman Won't stay again
Hard time making a reservation on line with the block of rooms. Food in the restaurant was terrible and service VERY slow. Never had enough towels at the pool. Asked for the bill to be split between two credit cards was a mess. Front desk was not well staffed and staff was not well informed. Hotel has not taken the time to update their location on google or yelp so GPS doesn't work and staff doesn't know area to help. Water pressure in the shower was terrible. TV had an issues buzzing during commercials. Cafe w Starbucks had very limited hours. Fitness center was ok by cramped. And even the link to this survey didn't work.
March 19, 2013
Rated 2 out of 5 by PlainCity11 Domestic violence in the room with no bathroom door when we arrived.
We were greated by room service telling myself and my daughter that there was a domestic violence situation in the room the night before. She wanted to know if it was okay not to have a door to the bathroom. We asked for another room but non were available. So, I asked to use a shower curtain for the door. The closet door was also missing. The room wasn't cleaned before 6 o'clock every night. When we needed to stay another night we asked for the same rate to be honored and we were told no but later to find out that my friend was granted the $79 a night rate. The whole experience isn't what I expect from Sheraton. Also, after checking my Amer. Express I was charged twice.
January 21, 2014
Rated 1 out of 5 by Don13 Run down
Hotel staff was great. Very helpful freindly and personal. The lobby areas were decent enough and looked promising. As a Starwood member I booked a king room on the Club Level. Rooms were RUN DOWN! Furniture is old, scratched and banged up for lack of a better word. Shower was horrible with ZERO water pressure. It made a high pitched squeal everytime I used it. The "Club" was a joke. It smelled ike cigarette smoke. The offerings in the evening looked like thehy were thrown together by a college kid and the breakfast was not much better. I really feel that for $167.00 a night, I was ripped off! I may call American Express and Starwood an complain. IN short, STAY AWAY!!
January 18, 2013
Rated 2 out of 5 by Jaders Very disappointed
Very noisy it all times of night.
Rooms smelled bad. Odor masked in second room I moved to only by extremely cold AC.
I travel a lot and have not had to pay for wifi in years except at this property. Contacted room service and got recording. When meal arrived not as advertised on menu and not good quality. Substitutions were made and I was never advised. I asked for foam pillows and it took a couple hours to receive them. All staff were very pleasant however the front desk guy gave me way to much of his personal information and experiences. TV remit did not work properly.
July 12, 2014
Rated 5 out of 5 by grateful127 Comfortable, Quite, Easy access to highways
Staff was responsive, room was very nice, quiet and close to major highways. Enjoyed my stay.
July 22, 2014
Rated 3 out of 5 by william68 business trip
I was not informed the Hotel was being remodeled when I made the reservation. Many common areas were closed.
I requested a room away from the elevator and was provided the closest room instead, across from vending and ice service which had a constant flow of young folks in the evening hours
July 20, 2014
Rated 5 out of 5 by SAMMY92642 Sheraton Maitland
The staff was very accommodating. Beautiful venue, current being remodeled.
July 21, 2014
Rated 2 out of 5 by sylvester18 no sleep for two nights !
Frst night was spent listening to a running toilet,did not want to wake my son with repair crew in room in the middle of the night. My wife got stuck in the morning in the bathroom when the door handle fell off. Second night, up most of the night listening to the music from the bar directly below us until 2 Am. called front desk but un able to assist us until bar closed. a few of the staff were professional while others were the worse i have experienced
July 14, 2014
Rated 4 out of 5 by Natalie32 comfrotable sleep
I was able to sleep comfortably through the night. My room did not have complimentary water or e few amenities were missing. There is a lot of humidity in the building. Very clean! Excellent staff! I loved the Guinness Pub!!!!!
July 18, 2014
Rated 1 out of 5 by TKB1 Not Satisfied
The first room I was given was dirty and smelled like urine....I called to have my room changed and the customer service agent said the Bellman would be up in about five minutes with another key,....it took the bellman fifteen minutes and another call from me to customer service....he arrived and guided me to the next room which upon entering I realized was ALSO dirty and had been sprayed with a room fragrance to mask the urine smell in the room...the bed skirts had stains on them (in both rooms) and I was not comfortable at all staying there. I left, and decided NOT to come back.
August 6, 2013
Rated 1 out of 5 by Beth45 Not at all as it appears
First, when you arrive at the hotel, it looks beautiful from the outside, had no issues there. Check in staff was great, no issues there. However, upon arrival to our room, the door was open, not sure if we should enter. We did and there the disappointment began. The room was definitely not how we expected to find a pricier room in the market. Carpet was old, dust bunnies were everywhere, furniture was scratched and not cared for, bathroom door handle was loose and we were scared to close it for fear it would lock us in, tile in shower had mildew, shower rod was rusted, sheets were rough. Pillows were nice, but again, pillowcases were scratchy. We didn't go to the pool or fitness center, though they both looked well cared for.
June 27, 2013
Rated 1 out of 5 by NotReturning Underwhelming Customer Service
My boss and I checked in for a two-day conference. The poor customer service began at check-in and continued through check-out. Boss was offered 500 rewards points for no maid service (which she accepted), I was not. I did not have a 'do not disturb' sign in my room so I went to the front desk and personally requested no maid service. Both of our rooms were cleaned.
Boss's meal was so over cooked and tough that she requested another chicken breast. It took longer to cook than the first one and was just as over cooked and dried out. The waitress apologized and asked if she could bring another glass of wine (it sounded like a comp offer). When my boss accepted she was informed that Happy Hour ended 2 minutes ago so this glass would be full price. When the restaurant manager did finally stop by the table he was totally disengaged and dismissive of our concerns with the meal.
Prior to dinner, the fire alarm was going off in my boss's room, so she stopped by the front desk to inform them. After dinner we stopped by the front desk make certain it had been taken care of and were told, "It should be." Umm, yes it should, we want to know that it has! The gentleman disappear for a few minutes and then yelled across the lobby, "It should all be good." Again, it was not a matter of SHOULD, we wanted to know that it had been taken care of.
I think the location of the property, the parking, the great conference space, and the ambiance were wonderful. Sadly the abysmal customer service overshadowed everything else. I tried to share my concerns at check-out but my comments were met with an, "Oh, ok." Since I don't think this level of customer service is "ok" I won't be coming back to this property.
July 18, 2014
Rated 4 out of 5 by TheEmu Great Maitland location
If you need to stay in the Maitland business district, this is where you need to be. The hotel lobby and restaurant area is very well appointed and fun to explore. The glass elevators make your trip up to your room level even more enjoyable.
The Club Floor lounge is very accessible and comfortable. This is a very good business travel hotel.
I had an issue with my room my most recent stay (to no fault at all of the hotel) and the issue was immediately and happily resolved.
I have stayed here twice in 2011 and it remains recommended
December 30, 2011
Rated 3 out of 5 by WorldTraveler1973 Constant Stays
I stay at this hotel only because there are no other real choices close to where I work. The hotel staff is unresponsive when requests are made had to wait 2 days to get a new remote for the tv. There is always something wrong with whatever room they put me in (TV, clogged shower, non-flushing toilet). The food needs serious improvement. If there was a better choice I would dump this hotel permanently.
July 10, 2014
Rated 3 out of 5 by Janro Time for renovations
First room had broken AC and a nice jelly stain on the rug along with peeling wallpaper. We requested a fix to the AC while we were out for the day or a new room. Upon our return the AC was still broken and the afternoon staff had no recorded evidence of a request to fix. We received a new room where we had plenty of carpet stains. When checking out all we received from the front desk was a "yeah, we know" response.
February 21, 2014
Rated 1 out of 5 by SDP3131 VERY POOR HOTEL!!!
If I could give this place negative stars I would!! This hotel is nasty and dirty for what they charge for a room!! The place needs to be remodeled!! Walls, carpet and chair where so stained so bad that it was disgusting!!The staff is VERY RUDE!!! I will NEVER stay at this hotel or any sister hotel again!! Please DON'T waste your money here!!!
March 17, 2014
Rated 5 out of 5 by Linghu Friendly Staff
I enjoyed my stay! Good location and thoughtful arrangement.
July 11, 2014
Rated 1 out of 5 by Pattie31 Tomlinson
Very bad experience. Room was old, had stains on the carpet with fray's.
Wood work needed to be painted. Children running down hallways most of the evening. I could have had a better breakfast at home. Very little selection to choose from. Cold eggs, no meat's.
Evening Staff Supervisor, if u want to call him that, (John) left a lot to be desired. He should be given a broom to sweep the outside area. Had to go down a get face cloth's after I called 3 times in 21/2 hr.s with no response from front desk. We have stayed in many Sheratons, however this one will not be on our list in the future.
To all traveler's, avoid this hotel if u can. Not worth the price. Should be taken off the Sheraton's list.
April 16, 2014
Rated 1 out of 5 by QualityDesired Was very disappointed
I was very surprised as the poor quality of management and service. We were very dissatisfied with nearly everything.
June 16, 2013
Rated 2 out of 5 by MikeMilzz In Need of Repair
I stayed at this Sheraton with almost 30 of my coworkers. More than half of us had issues with our rooms including bugs in the room, extremely loud air conditioners, broken furniture, and other problems that needed to be addressed.
The breakfast buffet was very standard, but the saving grace was the friendliness of the waitresses. The bar area is cramped and has one tv with the sound off - not the spot to watch a game...and you don't want to watch any TV in your room because the tvs don't actually show HD content.
The fitness center is small and about 40% of the machines were broken.
December 14, 2013
Rated 3 out of 5 by tammy1169 check in /out
at check in I paid cash and gave a cc for the 50.00 incidentals. I told the guy more than once I did not want my cc charged for anything but the 50.00 at check out my cc was charged 300.00 the front desk staff never said i am sorry the lady just said i will call your bank. I said it is sunday and banks are not open on sunday she said do you have a # i can call you at when I have completed this. It is now monday and i am still waiting. # other people came to the front desk while I was there with charging issues.
March 24, 2014
Rated 5 out of 5 by Don166 Gem of a Hotel
What a surprise to find such a nice hotel in Maitland! I was in town for a medical procedure and this hotel was booked for convenience, but I will definitely stay here again when I am in the area. Great staff, large room, excellent food in the Club Lounge - I can't say enough about how nice the experience was for me and my family.
June 27, 2014