Rated 5 out of 5 by KENZI2 ERIE MARATHON
GREAT STAY, WONDERFUL STAFF @ FRONT DESK !! MY FAVORITE PLACE TO STAY IN ERIE !!
September 16, 2014
Rated 5 out of 5 by Hammer99 Best Sheraton Around!
Best Sheraton we've ever stayed at! Very Family Friendly and the Staff is always great when we stay there! Great SPG Gold Benefits! If Possible the Club Floor is worth the Upgrade! The staff on the Club Floor have always been great and helped with all our family needs! Great Pool with a view of Lake Erie! The only down side is having to pay to park in the parking garage but everything else about the hotel makes up for this! Can't wait for our next trip back to the Sheraton Bayfront in Erie!
March 5, 2014
Rated 5 out of 5 by EnzoTomato Another wonderful stay!
My husband and I stayed at Lakeview room of this hotel in Feb 2013 for the first time. As we enjoyed our stay then, we decided to come back again and made it happen this summer! We had another wonderful stay. Nice room, very helpful staff (Thank you, Mike and Ryan!) , nice view, nice restaurant...We look forward to staying at this hotel again in the future.
August 6, 2014
Rated 5 out of 5 by DiOnna GREAT Hotel...GREAT Stay!!
My husband and I had a great stay during the weekend of August 2, 2013. The hotel exceeded all my expectations. The room was great, the staff was professional and courteous, the customer service was superb and the food in the restaurant was absolutely fantastic I also loved the citrus water offered in the Lobby. I'm definitely looking forward to my next stay! My only complaint is, I wish there was a refrigerator in the room. Thanks for the great stay!
August 12, 2013
Rated 5 out of 5 by MarchBreak2014 Great Family Hotel!!!
I have been to a lot of Sheraton Properties, by far this is the BEST. The hotel is very nice and clean and smells good, too. The front desk people are nice and very approachable. The restaurant crew are very pleasant and the food taste so great. We will definite come back to check summer time since we came during the winter time. Our stay is so short but very relaxing.
March 17, 2014
Rated 5 out of 5 by 123drive Best hotel in Erie
This Sheraton is very clean and up to date.
The rooms are a bit small for the price and the huge desk in front of the window seemed unnecessary. Two nice chairs to look out over the beautiful view would make more sense.
The beds are comfy and the linens top notch.
Very clean room.
The dinning room is nice and the bar is ok, but once again, not the best use of space in regard to the view.
Dinner was very good, but protein sizes in the dish are small. Had the walleye, good but barely 6 oz of fish. The waitstaff is great.
The front desk staff is very friendly and went out of thier way to make us feel welcomed.
We will stay again in the future.
August 6, 2014
Rated 3 out of 5 by sleepy14 Bedding Stinks
I've stayed at this hotel multiple times since it was built. The only real problem I've had is my past few visits. The bedding has really deteriorated. The quality of their mattress is at the cheap level at best making multiple night stays impossible to get the necessary amount of sleep. A high quality hotel such as this needs to provide a high quality of sleep; not a mattress that sinks in the middle and has no firmness what so ever. This is not an anomaly, as this is the experience I have had the past 4 visits. I even asked for a new mattress to be brought up and when they did it was a flimsy mess. I hope they address this soon as cheaper hotels have much better sleeping and on a business meeting, the room is not the concern but the mattress is.
June 27, 2014
Rated 5 out of 5 by WIB55 Relaxing weekend!
The staff treated us like royalty!
My Wife is already making plans for another weekend getaway.
September 8, 2014
Rated 1 out of 5 by 2271 This was one of the dirtiest hotels I have ever stayed in.
This was one of the dirtiest hotels I have ever stayed in.
I was in room 329.
I would suggest you send in a team for top to bottom cleaning.
Dust on everything.
Dirty heat registers.
Dirty bathroom doors.
I hope my sheets were clean.
I hope I never have to stay here again.
November 28, 2011
Rated 5 out of 5 by Jamie31st Our Stay at Sheraton in Erie
On checking in, I mentioned my surprise that after paying an above-average rate for each one of our 3-nights reservation, I was being charged $12 per night to park my own car in your garage. In response, the person at the front reception desk told me the $12 was the total charge for the 3 nights, but when my bill arrived, it showed a $36 charge for parking my car. In addition, my wife believes she caught a cold from the air conditioning flow in our room each night in our Room 705.
June 13, 2014
Rated 2 out of 5 by Marcusmon Fire Alarm Terror
As the staff knows, we went through three false fire alarms in a 24 four period, including one with an evacuation order. No all-clear was ever given for any. I wish that management would just for one minute stop to think what something like this can do to a person who has suffered tragedy, especially the first one. If I were to make a recommendation, it would be to spend enough money to have a responsible and mature staff on duty at ALL times. Additionally, we had to call the desk at 3:30 am to ask that something be done about the noise in the hallways. What a disgrace--this is not the Sheraton that I know.
I doubt that anyone of responsibility will read this, but I hope they do, and I hope no guest at any Sheraton ever has to pay for a weekend like that again.
May 5, 2014
Rated 5 out of 5 by Nancy3762 Wonderful getaway!
We love this Sheraton Hotel. This was our 3rd stay at this location.
July 14, 2014
Rated 5 out of 5 by Dori777 Visit to Erie PA
The hotel is in close proximity to Presque Isle Park which was the purpose of our visit to Erie PA.
Customer service was exceptional from the time we arrived to the time we departed.
It was nice to stroll along the bay in the evening to watch the sunset and the view from our room was absolutely stunning.
July 2, 2014
Rated 5 out of 5 by JackMcG A Treasure in Erie
When returning to Erie can sometimes be a challenge to find lodging that is not on the side of a highway. The Bayfront provides a great central location easily accessible from every direction and close enough to downtown for access by walking or the City's shuttle.
The restaurant was fantastic. There were healthy breakfast options that tasted very good. The menus are diverse and creative and there is something for everyone.
This is my go-to destination when traveling to ERie.
May 27, 2014
Rated 5 out of 5 by Mike1953 Too pricey
Although the place was great, I don't see it as being in a city that requires that much of a fee. There were very few spg offers available as well. What is the since of this hotel being part of the system when members cannot regularly take advantage of the membership!
August 29, 2014
Rated 5 out of 5 by BillofLincoln First visit
Used combination of free night and paid stays on club level, excellent room and bed, very clean with wonderful views of Lake Erie.
August 28, 2014
Rated 1 out of 5 by NoThanksSheraton Not happy
Overall very unhappy with the service we received. Before the wedding weekend even arrived we had trouble. Booked a block of rooms for our wedding weekend. Was told that we had 20 rooms and when my guests called to book they were told they were filled or it was too late to book for the discounted rate, or the "package" I chose was a certain way. (I was never given options of a "package") Total we had 8 people (including us) that were booked for that weekend. I'm not great at math, but thats not 20 total.
When we arrived at the sheraton we brought gift bags for our wedding guests who managed to get rooms. I had to keep going up to the counter to explain to them that each guest never got theirs and hand delivered them myself. So that was useless even though they knew ahead of time that we were bringing bags to give to our guests.
The wait staff while we went to dine for breakfast were rude. We weren't sure right off the bat how many were joining us for brunch Saturday morning and we had to switch tables (before they even sat us) and the staff who were seating people acted like it was a huge inconvienience to switch the table, even though there were many tables still open. Rude, rude, rude. Our waitress, however, (I wanna say Diane? Skinny lady with blonde curly hair) was awesome. Very polite and very great with serving us, she deserves a raise, and to be working somewhere that people actually like their jobs! She was very pleasant. The prices for breakfast were also ridiculous. I would assume that when you pay $300+ a night for a room that maybe breakfast would be included. Nope, $14 for an omelet. $3.50 for the smallest cup of coffee, etc.
For the price we paid, the room was very small. There is no way I would be a guest at that hotel again and pay $300+ for that small room. It also had no refrigerator. Also found things under the desk and bed that were left from previous guests. GROSS! I would also suggest a honeymoon suite that would differ from every other room in the hotel.
The cleaning staff barely spoke english. I was trying to explain to the cleaning woman that I only wanted new towels and to clean my garbage cans out and when she didn't understand a word I was saying, I went ahead and did it myself.
Just overall very unhappy. The location and our breakfast waitress were just about the only things we were happy with because our wedding was at the Bayfront Convention Center. The Sheraton should probably consider that when it comes to customer service. Word of mouth is strong, and I will certainly NOT be recommending the Sheraton to anyone in the near future.
August 15, 2014
Rated 5 out of 5 by Gusto Outstanding Customer Service
As a first time visitor to Erie, the front desk staff at this Sheraton were true ambassadors for the city. They provided a lot of information and guidance. Even better - they provided excellent service. In addition, the room was very comfortable. We will definitely recommend this Sheraton to friends and family.
August 25, 2014
Rated 5 out of 5 by hermit50201 best spot in erie
the hotel is in a great location. right on the bay within walking distance of the pier, a few restaurants and a night club. the city has some very interesting history and a spectacular state park as well as an amusement pro close by. unfortunately we were only there for one night but we got in early enough to enjoy the area around the hotel, have a good meal and watch a beautiful sunset. the room was comfortable and had a view of the bay. breakfast in the hotel restaurant was good. after a stroll around the waterfront we departed the hotel and spent five hours exploring the state park.
this is definitely on the radar for a longer stay in the future.
July 1, 2014
Rated 4 out of 5 by Pete101 Conference Stay
Staff was very helpful. Price was reasonable. Room met my expectation. Room key working the garage entrance and exit arm was very nice and easy. The hotel is close to downtown shopping, eating and entertainment.
August 26, 2014
Rated 5 out of 5 by bdks41 Quality
Even though we reserved a club floor room, because we brought our pet, (no pets on club floor), management gave us free appetizer and breakfast coupons for restaurant, since we got another room on a different floor. Still fantastic...waterfront view of Presque Isle, absolutely beautiful. Facility was awesome....unfortunately, parking garage involves a quick walk outside (covered walkway) but cool wind off Lake Erie was powerful.
April 21, 2014
Rated 5 out of 5 by Rene711 Excellence in Erie!
Enjoyed our stay immensely! Staff was world class in their attention to detail, efficiency and friendliness. Room well appointed, aesthetically pleasing, clean, and the bed was crazy comfortable. The waterfront view brings a wonderful level of serenity. We only wish we were staying for more than one night. Already looking forward to future visits!
May 23, 2014
Rated 5 out of 5 by mom98wmu One of our Favorites!
Location off the Thruway and views from the rooms make this an exceptional hotel. We were greeted by Rick and had a very pleasant check-in which included the upgrade we requested. Club floor hostess, Linda was super for friendliness and service. Food is excellent at this property! Upon checkout on a Sunday, Ari (I believe a manager) was in lobby greeting customers and thanking them for staying.....what a great touch! We'll be back and hopefully soon!
October 15, 2012
Rated 5 out of 5 by Kathy2k01 This hotel is beautiful even in winter!
Wonderful hotel, staff is outstanding.!
Clean, comfortable, everything you need
for a relaxing overnight or longer. Wish
we had more time to spend here. Hopefully
we can get back in summer. Right on
water surrounded by a marina. The view
is beautiful. Room overlooked the Lake
Erie - frozen but fantastic. Food in the
grille is excellent- had a great breakfast.
Thanks for a great stay Sheraton!!!! My husband loved his Christmas present.
January 15, 2014
Rated 5 out of 5 by DawnG Wonderful facility
We were here in 2008 for a conference and the hotel was brand new, in 6 years it is just as nice, if not nicer!! The beds are fantastic as well as the pillows. The views are awesome, staff is wonderful and efficient. Just an all around awesome experience!! Thank you for making our stay so enjoyable.
August 22, 2014
Rated 2 out of 5 by stryker66 over charged
was quoted a price of $109 as a special pool tourney rate. upon arrival was charged $159 + tax. everyone else on my team paid the quoted $109 rate. should have known they had billing problems since while checking in a gentleman came to the front desk asking why he was only staying one night but his credit card was charged almost $500 for a 3 night stay. while the hotel was very nice the deception on the price was unexpected.
March 12, 2013
Rated 5 out of 5 by elle21 Will be back
On arrival, I was greeted by friendly, helpful front desk staff. MK was over and above with his assistance getting us checked in and his colleagues helped in answering questions about the Erie area, as he took the time to accommodate my room requests. Our stay was top notch, as the rooms were clean and beds incredibly comfortable. The rooms were not necessarily spacious, yet somehow not cramped, even with 4 young children. Have not had a better (3)nights sleep in a hotel. The grounds were pleasant to walk around, to get outside and refresh. On a frenzied checkout, we left my son's sport sunglasses on the bathroom vanity. 25 minutes out of town, I called when we realized that I had left them. Initially, staff was sent to the room and I was told that they were not located, but the next day I received a call that they had been found. So grateful for honest, trustworthy staff.
July 22, 2013
Rated 5 out of 5 by Dolly50 Erie Bayfront "Staycation"
We're local residents and decided to enjoy the sites/sights and sounds of our hometown - The Sheraton is a wonderful place to stay - rooms were great, so were the views. Our meals were delightful and the staff, especially the hostess, were great - we'd recommend the Sheraton to everyone-you won't be disappointed!
April 28, 2014
Rated 2 out of 5 by erieguest222 Disappointed
This hotel has a great location, great views, and comfortable rooms. However, our room was not available until 6 pm despite a posted 3 pm checkout time. When we checked in at 4:15, we were told the housekeeping staff were in the room cleaning it and it would be ready shortly. When we returned at 5:30, we were told it was still not ready and had to wait another half hour.
August 18, 2014
Rated 5 out of 5 by Brian129 UNION rEPRESENATIVE
Very Nice Hotel , the Hotel staff where great
June 2, 2014