Rated 5 out of 5 by PAtraveler55 Beautiful location
This hotel is fabulous! The facilities were very nice, and the staff were very friendly. The view from the hotel room was breathtaking overlooking the frozen bay. The location was ideal for all the places I needed to go. I enjoyed making hot chocolate in the club lounge.
December 21, 2013
Rated 1 out of 5 by Keybal Great Location - Bad Experiance
Recently stayed for four days during the Tall Ship Festival. Enjoyed the events and the city of Erie immensely, this hotel, not so much. We stayed on the Club Level floor with a view of the bay. This part of the stay was very nice. As far as the room, very small for a "concierge" floor level room. The bathroom was nice and the bed was comfortable. The only clothes storage in the room was hanging space, no drawers to put the small stuff, folded shirts, etc. The room key cards did not work 90% of the time and we had them replaced twice during the stay. While the staff was very friendly, no one had any clue about what was happening with the festival.
I could keep going for a few hours about specific items that made this stay so unpleasant, but this is a review, not a book so I will stop now. Just be assured I will never stay at a Starwood facility again.
September 12, 2013
Rated 2 out of 5 by hb68 Billing needs improvement
Billing adjustments...charged our credit card three different times...once for reserving room, once for Parking(no free parking at a hotel you stayed the night at that is part of the hotel) and again for the tax adjustment due to the fact their computerized system has not been updated for the tax increase that happened in January and we are into third week of April. We did not have to deal with the staff so cannot say anything about them only that when I called regarding the charges to the credit card they only made excuses saying first it was our credit card company then I asked for the manager and she made more excuses. So watch charges to your credit card from this hotel.
April 24, 2013
Rated 5 out of 5 by Jaybeesmom This hotel & staff was superb
This was our first visit to Erie, The hotel was in a great location, we had a room with the Bay Front view (Excellent - Thanks to Stefan G.) Speaking of Stefan, he was more than pleasant to see & talk with. He gave us very good information on what to do & where...this was a stop over trip from Kansas City, Mo to Springfield, Ma....We make a few more right and left turns than we needed to, but it was more than worth it. From the greetings at the door by G. & S.G., & the morning greeting by J.W. we couldn't ask for a better welcome. Our room, bathroom and other furniture were clean and free of dust. The parking structure (had a fee), convenience to our room wasn't no problem at all.
June 17, 2013
Rated 3 out of 5 by KimG Stay on September 21, 2012
I do consulting work with Hamot Hospital. Normally I love this facility but my last stay was terrible. I was in room 214 - no paying guest should be forced to stay in this room! It was like being at party central and you can hear every ding of the elevator. My work hours were early and long and this room location was horrible! The room cleanliness was marginal - the breakfast tray remained in the room until I removed it. Very disappointed!
September 29, 2012
Rated 5 out of 5 by plfcole Beautiful Hotel
We stayed at the Erie Sheraton for one night one our way to spend Thanksgiving with family. It was a great stay -- staff were attentive, conversational, and nice; beautiful hotel lobby area; beautiful view of lake; and upscale.
December 2, 2013
Rated 5 out of 5 by Pink Love the hotel
Stayed on this Sunday. We were on a shopping trip. When I told the front desk it is our 25 anniversary, he upgrade us to a lake view room. Rm 500. It has a beautiful view, the bed was very comfortable. Love everything about this stay. The staffs are friendly, breakfast was nice. If we are in the area again, I would like to stay in this hotel again. The only small complain is the wifi in the room was little slow. I always like Sheraton hotel. It's a little pricy compare to the hotels near the mall, but it was worth it.
July 3, 2013
Rated 5 out of 5 by Jim1956 what a marvelous hotel
I stayed at the Sheraton Erie Bayfront from Octdober 8 through October 11 for a national convention. From the moment I entered the hotel, I was greeted by the staff of Sheraton. Each member of the stafff greeted me warmly and welcomed me. I really appreciated that. The staff could do enough for me. Thanks so much for a wonderful and memorable stay.
October 14, 2013
Rated 4 out of 5 by J747 Great view of the bay
The hotel staff was friendly. There is a fireplace near the bar which was nice to sit by when it was 10 degrees outside. We came to relax for the weekend. The only downside was the distance from restaurants/bars in downtown Erie and the amount of time it took to get a cab (approx. 45 minutes). It was about a 20 minute walk otherwise. This wouldn't be bad in the summer, but being mid-winter it was pretty rough. If you plan on driving everywhere during your stay it would be a great choice.
February 21, 2013
Rated 4 out of 5 by John0607 Nice hotel / poor restaurant service
The family and I spent a few nights in this hotel and were very happy with the room. The staff were very friendly, and the location was convenient.
The only complaint we had with this hotel was with the service provided at the Bayfront Grill restaurant. We chose to eat there on a Wednesday evening. We were seated rather quickly on the patio, which was very nice, but the following service was extremely poor. It took well over an hour to receive our meals. It appeared at times that our server had forgotten about us. Our drinks, and main meals were delivered by different servers. Not once, during the extremely long service, were we checked-on by our server (or anyone for that matter) to see if things were ok or if we needed anything.
The following evening we ate at the restaurant located on the end of the parking garage and had a much better experience.
August 22, 2013
Rated 5 out of 5 by JustinT Great Experience, Exceptional Staff
I can't say I expected much from Erie, the center of the rust belt. Luckily I was wrong! This is a beautiful downtown core, a AA baseball stadium with excitement, rich academic vibe, great state park, and White Lodging's Sheraton. The staff was top notch across the board, beautiful facility, F&B way above average for a hotel establishment. I highly recommend!
May 6, 2013
Rated 5 out of 5 by Torii One of the best!
My family and I have stayed here twice already and we fell in love with this hotel! The help was more then friendly and the food is the best. The only small problem is that there wasn't enough space to put clothes. Other then that it was a very wonderful hotel.
December 5, 2012
Rated 3 out of 5 by The2ofus Starwood Guests Floor
The view was great however there was no fridge or microwave. Could have used a fridge. Bathroom could have been larger. I think they save nicer rooms for money paying people as compared to those of us who use points.
June 10, 2013
Rated 4 out of 5 by OneFrequentTraveller A Surprise in Erie
This hotel was a pleasant surprise during a trip to Erie. It was an unexpected gem. Rooms look onto the water, it was comfortable, clean, far more modern than anticipated. Really a very nice hotel and experience.
April 27, 2012
Rated 5 out of 5 by PattyM Breathtaking Views and a Welcoming Smiling Staff Every Day
I cannot begin to say enough great things about my families stay at the Sheraton Bayfront in Erie, PA. The manager Mike really made sure our stay was enjoyable along with his entire staff. Sometimes the staff can't see a reservation snafu that was made when I booked through Starwood Preferred/Sheraton -vs- calling the hotel itself. Please if you want things right call this property directly. Mike the manager at the Sheraton Bayfront will go out of his way to make sure your stay is great experience. He and his entire staff were so helpful. They are all very knowledgeable of the fun things to do in Erie, including Boat Schedules and boarding areas. They always great you coming and going and really hoped you enjoyed your day out in their city. They told us of the great things to do at Presque Isle and the Beaches also. The rooms and the bedding are nice, the View of the Bay and Presque Isle, the Boats and the Lighthouse are magnificent. Even my 10 year old misses the Bay View getting out of bed in the morning, she can't wait to go back. The Breakfasts and Dinners are Delicious, and there is two other restaurants right near the hotel within walking distance along with a convenience store at the lighthouse with ice cream and miniature golf all withing walking distance. Can't wait to go back.....very enjoyable. Thank you Mike and staff for an awesome 3 days.
August 22, 2013
Rated 2 out of 5 by steve95 Great Location
This hotel is on a great location.
July 31, 2013