Rated 5 out of 5 by 12candl Was a great package with the Erie Playhouse.
Was happy with our seats at the show. Fun getaway.
February 23, 2015
Rated 4 out of 5 by Anne2015 Room needs a little attention
The wardrobe bottom left shelf had not been dusted in weeks by the look of the dust. That makes us feel that what other areas were not cleaned properly. Rooms were very small for the money. Felt cramped. Finally. My husband and I sat at the bottom of the bed to watch TV and the whole mattress tilted down. If that had been older individuals they could have been hurt .. Mattresses should be anchored to the wall or headboard. We did not take advantage of the lounge so cannot comment on the food.
February 3, 2015
Rated 3 out of 5 by SMZ3 Champagne hotel, beer service.
I paid for the room ahead of time and expected it to be fully paid as per my phone conversation with one of your reservation agents.Upon arrival I found out it was going to be $12.00 more to park your car. The man that checked me in was very apologetic and a very nice man but still had to pay the money. I got to the room and opened the window to see lake Erie and the window (on the outside) was filthy. The bed was very comfortable, room was very clean. At 01:42 on the night of my stay the very loud talking in the hallway and the banging of doors continued until approx 03:30. I took my family to your restaurant for breakfast and it cost me $70.00 for 3 ADULTS AND 2 CHILDREN. Even though it was way overpriced I could have walked out but through our meal our server came over and said she was going to lunch and someone else (no specific person) would take care of us. I had to go and find someone to pay my bill to and there was only one other occupied table in the restaurant. As I was leaving my card would not work to get out of the parking garage so I had to park and go back into the hotel. The only bright spot of my stay was the man working the counter gave my grandson a fresh baked warm cookie and a kind word word as we were going to our function the night of our stay.
December 21, 2014
Rated 5 out of 5 by joy3515 Home Sweet Home
Excellent location for everything....shopping, dinning, close to all amenities. Execllent service and staff. That;s why we always come back again n again n again.
December 1, 2014
Rated 5 out of 5 by Cindy244 Beautiful!
This hotel is absolutely gorgeous! I checked in on a cold snowy night and was met by a fire blazing in the lobby fireplace. The staff was attentive, professional and friendly.
The room was amazing. Comfortable, quiet, and very nicely furnished.
I was in Erie for business at the Bayfront Convention Center, so I used the Skywalk to get back and forth from the hotel to the event. The view from the Skywalk was impressive. You can see that the city has put great effort into developing the Bayfront area, with much success.
I would definitely stay here again.
November 18, 2014
Rated 2 out of 5 by Catstuff Attractive does not equal functionality
A lovely place with great view of Presque Isle. Staff was very competent and helpful. However, whoever designed the rooms obviously did not try to stay in one. There were no drawers for clothes, so while you could hang items, you still had to live out of your suitcase. The sheets slipped off the bed during the night. Pillows were squishy. The bathroom was large, but the oversized sink forces you to enter the shower under the head which I hate. Furthermore, if you forgot your towel, it is waaaaay across the room. I also hate scrounging for the hair drier in a bag under the sink.
You will probably not redesign rooms for a while, but I hope that you keep some of these thoughts in mind.
November 17, 2014
Rated 5 out of 5 by bucko77 Great Service
Friendly staff. Restaurant was exceptional. We will be back
November 12, 2014
Rated 3 out of 5 by East4th Clean It Up
It's great that this location is updating it's exterior to compete with a new planned bayfront competitor. However, this is the second consecutive stay where the room cleanliness was below average. The beds had hair in them. The bathroom had a musty smell, coupled with 'pink slime' on the shower curtain. Lastly, if the hotel allows pets, have the courtesy to ask or advise if it may be a problem. The amount of dog hair throughout the room was simply absurd, and having two kids who are allergic to pets made it worse. There was no point in complaining to the staff, since they made it really clear the hotel was booked, especially when they called us at 6pm to assure we planned to keep our reservation.
November 10, 2014
Rated 5 out of 5 by KM42 Very clean and comfortable.
The room was clean and tidy. The King sized bed was very comfy ,, we didn't want to leave :)
October 27, 2014
Rated 4 out of 5 by sadler23 clean the windows.
We paid for and received a club level room with a lake view. The room was clean and perfect except the windows were so dirty the lake view was lost.
October 27, 2014
Rated 5 out of 5 by rhba will stay again
great views of the harbor, good service, friendly staff, club level amenities are great. Price is a little high but it is right on the water.
October 25, 2014
Rated 5 out of 5 by Polliwog Great place for a weekend get-away.
The location is very good as it's close to museums and other points of interest, and of course the lake. We especially enjoyed the hot tub and free breakfast and hors d'oerves.
October 20, 2014
Rated 5 out of 5 by jprem Our wedding was perfect!
We just had our wedding ceremony and reception on this hotel in September and it could not have gone better! We had 125 guests and most of them spent the weekend here. Everyone loved the hotel and the beautiful location right on the water. The wedding coordinator Emily was fantastic to deal with and went out of her way to make our day perfect. I would highly recommend this venue for a wedding.
October 10, 2014
Rated 1 out of 5 by Margie1004 Wedding weekend
Need drawers and luggage racks for the rooms. Not enough storage space for three guests sharing a room.
October 7, 2014
Rated 5 out of 5 by Maureen1963 Very enjoyable stay
The hotel was very clean and the location was lovely. The staff was extremely friendly and accomodating.
October 6, 2014
Rated 4 out of 5 by XZC2014 Beautiful hotel, maintenance issues
A beautiful place, great restaurant, comfortable rooms, but several issues. The hotel was down to one elevator and per staff, it had been down for a month. You cannot run a conference site with just one elevator. Room was not cleaned first night. The tub was very odd, imagine one half the width of a normal tub. It was funny. Seemed like they built the room, and ran out of space. They then had to fit in a mini tub.
October 6, 2014
Rated 5 out of 5 by Barbee13 Ending To Our Summer
I loved the room and the service! My fiance and I took a weekend to meet up with my Best Man and his wife, before the wedding. It was a last break before the wedding, and it was a GREAT stay!!! Everyone was nice, and from the front desk to the kitchen staff... amazing weekend!!!
September 29, 2014
Rated 5 out of 5 by KENZI2 ERIE MARATHON
GREAT STAY, WONDERFUL STAFF @ FRONT DESK !! MY FAVORITE PLACE TO STAY IN ERIE !!
September 16, 2014
Rated 5 out of 5 by WIB55 Relaxing weekend!
The staff treated us like royalty!
My Wife is already making plans for another weekend getaway.
September 8, 2014
Rated 5 out of 5 by Mike1953 Too pricey
Although the place was great, I don't see it as being in a city that requires that much of a fee. There were very few spg offers available as well. What is the since of this hotel being part of the system when members cannot regularly take advantage of the membership!
August 29, 2014
Rated 5 out of 5 by BillofLincoln First visit
Used combination of free night and paid stays on club level, excellent room and bed, very clean with wonderful views of Lake Erie.
August 28, 2014
Rated 4 out of 5 by Pete101 Conference Stay
Staff was very helpful. Price was reasonable. Room met my expectation. Room key working the garage entrance and exit arm was very nice and easy. The hotel is close to downtown shopping, eating and entertainment.
August 26, 2014
Rated 5 out of 5 by Gusto Outstanding Customer Service
As a first time visitor to Erie, the front desk staff at this Sheraton were true ambassadors for the city. They provided a lot of information and guidance. Even better - they provided excellent service. In addition, the room was very comfortable. We will definitely recommend this Sheraton to friends and family.
August 25, 2014
Rated 5 out of 5 by DawnG Wonderful facility
We were here in 2008 for a conference and the hotel was brand new, in 6 years it is just as nice, if not nicer!! The beds are fantastic as well as the pillows. The views are awesome, staff is wonderful and efficient. Just an all around awesome experience!! Thank you for making our stay so enjoyable.
August 22, 2014
Rated 5 out of 5 by RAD14 Relaxing
From the moment you check in you feel like you are at a small resort away from it all! The veiw is fantastic, the food delicious and the staff go out of their way to make you feel at home. We partiularly enjoyed the beautiful fireworks display Sunday night from the back patio.
August 19, 2014
Rated 5 out of 5 by Lbaby23 Erie Wedding
We came here from NYC for a wedding. Everything was great from the staff to the reception. My mother needed a handicap room and they made all the accommodations perfect. One negative, the beds were not as comfortable as I would have liked. Overall 5 stars!
August 19, 2014
Rated 4 out of 5 by ImjayR69 Access
The hotel is very good, but it seems odd that there is no interior connection between the garage and the hotel when the garage is physically attached to the hotel.
August 18, 2014
Rated 2 out of 5 by erieguest222 Disappointed
This hotel has a great location, great views, and comfortable rooms. However, our room was not available until 6 pm despite a posted 3 pm checkout time. When we checked in at 4:15, we were told the housekeeping staff were in the room cleaning it and it would be ready shortly. When we returned at 5:30, we were told it was still not ready and had to wait another half hour.
August 18, 2014
Rated 5 out of 5 by Trish48 Enjoyable Stay
We have stayed at this hotel several times and everytime we've enjoyed our stay! Although we were unable to check-in at the normal 3 p.m. check in time due to our room not being ready, the hotel staff was very apologetic and provided us with free parking for our somewhat lengthy wait.
August 18, 2014
Rated 1 out of 5 by NoThanksSheraton Not happy
Overall very unhappy with the service we received. Before the wedding weekend even arrived we had trouble. Booked a block of rooms for our wedding weekend. Was told that we had 20 rooms and when my guests called to book they were told they were filled or it was too late to book for the discounted rate, or the "package" I chose was a certain way. (I was never given options of a "package") Total we had 8 people (including us) that were booked for that weekend. I'm not great at math, but thats not 20 total.
When we arrived at the sheraton we brought gift bags for our wedding guests who managed to get rooms. I had to keep going up to the counter to explain to them that each guest never got theirs and hand delivered them myself. So that was useless even though they knew ahead of time that we were bringing bags to give to our guests.
The wait staff while we went to dine for breakfast were rude. We weren't sure right off the bat how many were joining us for brunch Saturday morning and we had to switch tables (before they even sat us) and the staff who were seating people acted like it was a huge inconvienience to switch the table, even though there were many tables still open. Rude, rude, rude. Our waitress, however, (I wanna say Diane? Skinny lady with blonde curly hair) was awesome. Very polite and very great with serving us, she deserves a raise, and to be working somewhere that people actually like their jobs! She was very pleasant. The prices for breakfast were also ridiculous. I would assume that when you pay $300+ a night for a room that maybe breakfast would be included. Nope, $14 for an omelet. $3.50 for the smallest cup of coffee, etc.
For the price we paid, the room was very small. There is no way I would be a guest at that hotel again and pay $300+ for that small room. It also had no refrigerator. Also found things under the desk and bed that were left from previous guests. GROSS! I would also suggest a honeymoon suite that would differ from every other room in the hotel.
The cleaning staff barely spoke english. I was trying to explain to the cleaning woman that I only wanted new towels and to clean my garbage cans out and when she didn't understand a word I was saying, I went ahead and did it myself.
Just overall very unhappy. The location and our breakfast waitress were just about the only things we were happy with because our wedding was at the Bayfront Convention Center. The Sheraton should probably consider that when it comes to customer service. Word of mouth is strong, and I will certainly NOT be recommending the Sheraton to anyone in the near future.
August 16, 2014