Rated 5 out of 5 by Pastor You Guys Rock
To whom this may concern,
I, Pastor D, would like to recognize some of your outstanding employees for the act of customer service and going well beyond my expectation, Juan W, Director of Operations for the Baltimore Center Hotel and staff, located in Baltimore, MD. As an advocate and spokesman for the American Heart Association, I was chosen to come to Baltimore for the American Heart Walk to share my story, which was sponsored by Coldwell Banker Severna Park at Camden Yard on October 19, 2013. I immediately got in contact with, Mr. Webster, my old college roommate UNC Chapel Hill and previous business partner; to see if he could accommodate my stay for the time I would be in Baltimore. Mr. Webster responded, “Bro it would be an honor to have you visit and stay. I will see what is available and we can have you booked in no time.” After considering my stay at your Baltimore Center Hotel, I was extremely impressed with the entire staff! I was so impressed that I decided to extend my stay from October 18-22 (in which I was scheduled to leave on the 20th).
When I arrived, the concierge waiters were extremely nice. They greeted me with a smile, and came across very professional; unlike many other places I have visited. I knew from the curb appeal that this would be a place that would welcome the stay of my Italian Greyhound and me. When I finally made it to the front desk, a gentleman by the name of Carlos checked me in. He was able to handle every question that I had along with preparing my stay for Baltimore. The Bell hops were wonderful and so helpful!! I had Keith bring my bags up to my room and he was able to answer all addition questions that I had from the front of the hotel until we made it to my room. I was pumped and excited about my stay just from the hospitality of everyone that I had met at that point. Each night I was able to relax and enjoy such a peaceful environment. My room was quite modern and very clean with all the amenities that anyone could need. I was really impressed with my room, which emanated an urban vibe. I was able to continue my routine with working on my health because you all provided a variety of workout equipment in your workout facility on site. My towels were picked up and replaced every day; and the entire house keeping staff was excellent by greeting me with a smiley face each time we had contact with one another. I was extremely impressed with how your house keepers would allow me to use the elevator first before taking care of their needs. In addition, I enjoyed having breakfast each day and being served by such wonderful waiters and waitresses which included, Kirt, Vo Tu, Gloria, and Crystal. I was also able to enjoy lunch and dinner daily by being served by Tynisha, Steve, Mike and Derrick. They were very professional in their approach with not only serving me, but serving others in the restaurant as well.
Finally, I would like to give a big thanks to every employee that was working during the time of my stay that I was not able to mention due to the fact of not knowing your name. You all effortlessly made my stay extremely enjoyable! That means you guys are natural when it comes to customer service. Your hotel offered me a variety of options from museums, restaurants, sports, site seeing, etc etc. I couldn’t thank you all enough! I pray that this letter will find each of you well. I desire for your effort to be recognized! Mr. Webster, I am so proud of you my friend for helping manage such an awesome team. Keep up the great work! I will be back to Baltimore to visit soon and I would love to visit the Baltimore Center Hotel again! You guys ROCK!!
Pastor D, MBA
Ceo and Founder of Upcoming Ministries
3 de noviembre de 2013
Rated 5 out of 5 by cindy1108 Pleasantly surprised with this hotel and staff
I stayed here for 4 night on a business trip. A lot of the local hotels were booked so I had to stay here. Its not the most decorative or modern hotel, but it is very clean and nice for the price. And the staff is top notch! I really enjoyed my stay and will book this hotel again!
6 de octubre de 2013
Rated 5 out of 5 by naviftw Front desk associate Brandan was awesome!
We arrived at the hotel for the convention only to find our reservation had been mysteriously cancelled. None of our residents cancelled our room so it looked like it was going to be another case of "no-point-in-booking-a-reservation-because-the-hotel-will-cancel-it-anyways-without-telling-us" and a shouting match was inevitable. EXCEPT - Brandan was able to book us a room at the SAME rate with the SAME amenities in under 5 MINUTES without us having to argue. Even though the room was muggy and warm, slightly dusty, the floor had a couple stains, and we couldn't find the ice maker to save our lives, we would still choose to stay at this hotel again due to the get-it-done-at-all-costs attitude of receptionist Brandan. Hotel employees around the world could do with a lesson from him.
3 de septiembre de 2013
Rated 5 out of 5 by MMMG Excellent Business Hotel
This hotel is in a good location; reasonably priced and within a pleasant walking distance to the harbor. Conference facilities and service were outstanding. Hotel gym is much better than most. Service is very good. Restaurant and lounge are inviting.
18 de agosto de 2013
Rated 5 out of 5 by james339 excellent service
angela in the club lounge was extremely helpful all weekend during my stay
13 de agosto de 2013
Rated 5 out of 5 by colls Club Lounge
Larhonda Wilson in the clb lounge did an excellent job tending to all of the guests and made everyone feel welcome! Great work!
6 de agosto de 2013
Rated 5 out of 5 by Brenda58 Captured by the Staff
Upon entering the lobby, you are greeted warmly by the staff. KATIE! Dear KATIE!!! You were such a sweetheart. The staff from valet to housekeeping were always courteous and helpful. Room was clean. Will definitely stay again.
6 de agosto de 2013
Rated 5 out of 5 by GregCJr Location Location Location
A wonderful place to stay and an easy walk to Camden Yards and the Inner Harbor. Katie checked us in and was a smiling and friendly greeter for the hotel...she gets VERY high marks!
FYI: There is a parking garage three blocks prior to the hotel on Fayette St...we parked there for literally half the price of the hotel parking.
30 de julio de 2013