Rated 2 out of 5 by houstontrvlr lack of commitment, response
Stayed for one night in early May 2014. There were paper, bottle caps under bed. Huge dark stains between the beds. The pillows had giant yellow stains once you remove the pillow case. The bathroom shaving mirror light didn't work. The coffee pot was unplugged. There was no one to greet and take order in restaurant for breakfast (had to talk to someone at front desk). There was no OJ, the food was barely acceptable standard. All of these a symbol of lack of commitment from staff. The training and maintenance managers should be ashamed. I wrote my feedback and am yet to hear back. I will be posting this in tripadvisor if I do not hear from Sheraton mgmt.
May 27, 2014
Rated 4 out of 5 by Shari Shari
The room and facility were very nice. The service and food at the restaurant in the evening were horrible.
The waitress took our order. After quite some time she came back to tell us there was only one tuna filet so I ordered a steak instead. While at the open kitchen (where everyone can see and hear everything) she argued with the kitchen staff about the food. Again, after a long wait she came back to the table to tell my guest that she could not provide the Tuna ordered as it had been damaged in cooking. By this time we had been there hungry and waiting for 2 hrs so he decided not to order and i ate and we left.
October 29, 2012
Rated 4 out of 5 by BonniefromWhiteSands Great Nite's Sleep
One of the best night's sleep I think I've had in years! Accommodations were excellent...bed was probably one of the most comfortable I've slept in - in years, along with the pillows and comforter; just made the sleep experience all the more pleasant. Room was large (king size bed room) and the shower was one of the best for hot water on demand and water pressure giving you a wonderful shower. Only thing lacking was vending on the individual floor or in the 'gift shop'; the gift shop was not really a gift shop at all! Only place to get anything of sustenance was in the restaurant which was very pricey. Staff was very friendly and helpful and any request for a assistance was tended to immediately. I will stay there again and will freely recommend to friends and family to stay as well.
June 1, 2014
Rated 5 out of 5 by Metiaire Exceptional service, clean hotel
Staff extremely helpful, nice, smiling! Taylor at the front desk was very accommodating. Rooms were clean, plenty of room. Booked two rooms on the Club Floor. Everyone said the beds were so comfortable, and I agree. Nice assortment of snacks, breakfast on the Club Room floor and the attendants were friendly and we enjoyed our conversations with them. The breakfast buffet in the lobby was fresh, with lots of selection. Great location, quiet. The pool looked great but too cold just yet to go swimming. Just a very nice stay. Thank you. Will be back.
March 25, 2014
Rated 3 out of 5 by Hermes Bad Service
Stayed in this hotel with family over Thanksgiving. This hotel is pretty new and well maintained. Parking is free. Room is clean and comfy. Overall, the facilities met our expectation for Sheraton brand. The service, however , was absolutely below average. Front desk was not professional and not helpful. Had to ask him 3 times in order to get the passcode for the free wireless in the lobby. Didn't understand why he was so reluctant to provide that info.
The entrance to the hotel could be a bit difficult to find, even though the hotel is actually located very close to one of the major streets of the city.
December 25, 2011
Rated 3 out of 5 by ael53 Poor Housekeeping Staff
On a two day stay, I had no housekeeping service. Had to ask for towels twice and go down to get soap. MADE REQUEST TWICE FOR SERVICE AND GOT NONE.
October 11, 2012
Rated 5 out of 5 by crzdad67 Excellent customer service
From the bartender, the waitress in the dining room, the shuttle driver that took us to the airport, all were courteous, polite and helpful. I would like to give kudos to Kristin, the young lady that checked us in on both of our visits. Both times, she was smiling, pleasant, had a wonderful attitude and went the extra mile to ensure that my family had a wonderful stay. Thank you so much!
April 7, 2014
Rated 2 out of 5 by BdayGirl13 Bad customer service
1. Poor customer service from the beginning to the end of my stay.
2. The 2 ladies at the registration desk did not want to acknowledge the rate that I received in an email for my birthday month and wouldn't honor it until I threatened to leave for another hotel.
3. The sleeping room was average and had huge nasty stains on the carpet.
4. The toilet in the gym flooded and water was standing on the 5th floor hallway.
5. I asked that my sheets be changed and the maintenance man brought the sheets to
my door and handed them to me and walked away so I had to change my own bed.
June 11, 2012
Rated 5 out of 5 by puddles oasis while travelling to Los Angeles
quiet and relaxing place as we travil to Los Angeles for our cruise to Hawaii
April 17, 2014
Rated 5 out of 5 by controller1 Great Hotel for business in Metairie or Flights out of MSY
SPG Status: Lifetime Gold
Date of Stay: April 2014
Length of Stay: 1 night
Arrival Day: Wednesday
Upgraded room- I was upgraded to a Club Level King at time of check-in. Our Club Level room was located on the 6th floor and was very spacious. The Club Lounge is located on the 7th floor. The Club Lounge provided evening hors d’oeuvres, dessert and morning breakfast (did not check out the breakfast offerings). There were about six different offerings in the evening with one hot offering. Beer was available for purchase at $4 while wine was $6. Included in the Club Level Room offerings are two complimentary bottles of water and free wifi.
Parking- Complimentary self-parking is available in the attached parking garage.
Cleanliness of room- The room and bath were spotless.
Water temperature & pressure- Self-explanatory.
Wifi- The wifi was a decent speed. Ping 31ms; Download 2.85Mbps; Upload 2.66Mbps.
Availability of electrical outlets- Three electrical outlets were available at the desk and two additional outlets are built into the side of the nightstand.
Lack of in-room safe- No in-room safe so no place to secure valuables, laptop, etc while not in room.
Overall, this was an excellent stay and I will definitely return to Sheraton Metairie - New Orleans Hotel if I should need a room in the Metairie area or if my travels have me flying out of MSY in the early morning hours.
April 18, 2014
Rated 3 out of 5 by cbug10 Climate control needs improvement
The air conditioning never really got cold. It was still humid in our room and we weren't cool at night. Also there was an awful smell that came into the room around 10pm.
June 2, 2014
Rated 4 out of 5 by BigBill Consistent
This was a return stay for 3 nights for business in the city of New Orleans. It was convenient and far less expensive than the city. The hotel does not appear to have suites, none was offered and the SPG floor plan did not show any. The Club was very basic, breakfast especially, stretched to the limits often out of coffee. Easy parking & safe for your car. No obvious highlights, but no real negatives, either. Easy to airport as well.
March 15, 2014
Rated 2 out of 5 by RollTide Affordable But Disappointing
We were pleased with the price but disappointed with the facility. Location is a good alternative to expensive downtown area, and parking is free. However, our room was old and outdated. The A/C panel fell to the floor as soon as we moved the floor lamp (which was apparently holding it up). One bed was missing a blanket, and there were no extra linens in the room. Only 2 sets of towels were in a room with 2 double beds. Multiple light bulbs were not working. Staff was responsive, but making numerous calls for assistance was very frustrating. Upon check out, 2 unauthorized charges were on room bill, and front desk attendent was rude in dealing with it.
First time I've ever said this about a Sheraton, but definitely not up to the standard we are used to.
January 17, 2012
Rated 3 out of 5 by MM14 One Employee Made The Difference
The Duty Manager that was also responsible for Housekeeping etc made this stay go from not very good to acceptable. His efforts to address several service/system shortcomings were very much appreciated. We all make mistakes and it is how they are corrected that counts.
The facilities are good and the location is not too far from the French Quarter. Restaurants near the hotel are as good or better than on Bourbon and much easier to get seated. If you have a car or a group that can use a driver then this hotel is a good value.
January 3, 2013
Rated 5 out of 5 by pickyperla Great Hotel
Awesome hotel! The rooms were extremely nice and so was the staff. The hotel is in a great location right off the highway near the mall and great eateries. I would definitely stay here again!
May 29, 2014
Rated 5 out of 5 by BostonNative Exceptional Service
The front desk staff at this hotel location is remarkable. I recently flew to New Orleans to experience Mardi Gra for the first time. I was welcomed by a warm hearted miss named Oletha who made my stay at the Sheraton pleasurable. I arrived a little earlier than the normal check in time and she was able to coordinate with her cleaning staff to make my room available, which I was truly appreciative for after a long flight in. In addition, I was also welcomed by a young gentleman named Terrence who made it his mission to make my stay in New Orleans at the Sheraton Metairie wonderful. He was able to articulate all the hotel amenities as well as provide me a listing of all the local attractions, parades and restaurants. Being new to the city, these two individuals went above and beyond their normal duties to make me feel welcomed and at home in New Orleans. I would highly recommend this hotel to friends, family and also my colleagues.
March 11, 2014
Rated 5 out of 5 by Homesick2014 The Art of Convience
My stay at the Sheraton Metairie was exactly what I needed, when I needed it, where I needed it. It was neither to far from Downtown New Orleans, nor to close to the noisy airport. Shopping and dinning were a stones throw away and the staff was professional in every regard. Their hospitality was the essence of what they call, "Lagniappe or, a Lil' something extra"!
March 6, 2014
Rated 5 out of 5 by bbrewer8896 LOVE LOVE LOVE This place
This was my first stay in the metarie/new orleans area and the hotel was so nice. I had two rooms on the club level. I was there with my 3 sisters and we all loved the room the staff and the lady in charge of food at night was so welcoming and friendly and the food was soooo delicious. The rooms were very nice comfortable beds and the decor was very nice. Very happy with the entire stay! Cant wait to come back!
February 15, 2014
Rated 5 out of 5 by SPG24 Resort Style Stay
This property is located in the Galleria district of the state and has wonderful access to all that you might need. Local dining, shopping and attractions. The staff is wonderful and so helpful. What did not work for me is to have to obtain an password everyday to access the internet from my room. There has to be a better way than that! Overall...Great Stay.
February 28, 2014
Rated 4 out of 5 by kaydi35 Great Value
We stayed here in November 2011 before our cruise. It was a great value for the money. We had free parking for the 7 days we were gone. We had transportation to and from the cruise port and also dinner the night before our cruise. The staff was very friendly yet a little overwhelmed because there were 3 weddings taking place there as well. They gave us a free "cruise basket" before we left too. We liked the hotel so well that we are also booking again this year before our cruise.
May 5, 2012
Rated 5 out of 5 by tstew This hotel was excellent
The room, staff; everything was exemplary
March 18, 2014
Rated 1 out of 5 by Gene50 Bad Weekend
Staff refused help with luggage and desk had reservations totally confused. Desk called second night and insisted that we had booked two rooms, again totally confused. Employee nearly ran us down in the parking garage after we checked out; he laughed about it and did not apologize although he scared my wife half to death. Very poorly managed hotel. Unsatisfactory attitude with the staff. Only the employees in the bar and grill were competent and polite.
May 21, 2012
Rated 3 out of 5 by Joediver Green Choice
Overall, the hotel was very clean with comfortable furnishings in the rooms. Staff was always very friendly. The only real negative was the handling of the Green Choice option. I've stayed at this property twice in the month of March requesting the Green Choice, hung the tag outside my room and even reminded the front desk that I did not use housekeeping asking nicely if they can make sure that the Green Choice was noted on my account. Both times I was assured it was in the system and both times I've had to call and request the points after the fact. Either the employees need better training in this regard or the management has decided that people won't bother calling back.
April 16, 2014
Rated 1 out of 5 by REDLOB Front desk rude and always overwhelm
I was trying to check in and was giving the eyes Rollin at me twice by front desk agent. After 20 minutes of waiting I went to my room and of course key does not work.so (tranice) I think that was here name was still on the phone and I asked for another key and finally after 30 minutes of going up n down she just changed my room. I missed my lunch engagement I was try to surprise my mom whom I have not seen in a while.it was an awful stay.
November 5, 2013
Rated 1 out of 5 by Traveler651 Awful service
Staff was clearly overwhelmed during our group visit. Rooms had insufficient towels upon arrival, housekeeping did not replace used items (Coffey, shampoos, etc), removed towels from rooms without replacing. Our group breakfast buffet that we were charged $15 pp for consisted of grits, bacon strips, and scrambled eggs, without coffee, tea, or bakewares, not even toast. We ordered breakfast bags to go on day of departure: the hotel forgot!
March 12, 2012
Rated 5 out of 5 by KayeMo Always enjoy my stay
The staff is very helpful and pleasant. Secluded, quiet, clean. My favorite place to stay.
March 5, 2014
Rated 2 out of 5 by TJ1971 Disappointed
Disappointed with the cleanliness of the room -- during my stay, only the bed was made. The bathroom nor the room was cleaned. While the staff was initially friendly upon check-in, the remainder of the stay found the staff to be very inattentive and, at times, rude and short. Other than the convenient location to the airport, I would not recommend staying at this hotel. Very disappointing for a Starwood property.
June 11, 2012
Rated 2 out of 5 by houstontrvlr maintenance, training managers should de fired
Satyed at this location for one night> USed to like this place. Had dropped a pen and when I tried to pick it, saw paper, bottle caps etc under the bed. A huge questionable group of stains on the carpet between the beds. The bathroom shaving miroor light doesn't work. Went for breakfast, but there was noone to greet or seat. Told front desk and they got someone to help. The food was average. NO ornage juice. Checkin and checkout persons need to learn how to greet and SMILE.
May 12, 2014
Rated 3 out of 5 by CynthiaM929 Unhappy
The overall stay was good however the housekeeping staff needs work. Check in was fine but on the 2nd day we received no toliet paper or towles. Day 3 the room was serviced however the clean pillow cases were left on the night stand and the pillows were on the floor, the bed was stipped but no change of bed liens provided checked out on day 4.
October 17, 2012
Rated 5 out of 5 by BabyGirl1978 Awesome Hotel
We stayed here for 4 days in March and the hotel was beautiful. The rooms were spacious and very clean. The location was easy to find and near by to all the sights and tourists attractions. They are pet friendly and some of the staff went above and beyond to make our stay great. I would definately recommend this hotel to anyone.
March 21, 2012