Rated 4 out of 5 by TBRHLR Good but...
The hotel was clean and welcoming. Rooms were lovely. Lounge and restaurant food and drinks were very good. The lounge bar was understaffed for the amount of guests at the hotel. The bar staff itself was absolutely excellent. The problem was there weren't enough to meet the needs of the crowd. There were a few large conferences at the hotel and it seems that wasn't considered when staffing the bar and lounge. The staff worked tirelessly at attempting to meet the needs of guests but due to being understaffed, service was lacking immensely. This is not a staff performance issue. This is a management issue with not recognizing the events and understanding the need.
May 3, 2016
Rated 3 out of 5 by Krid This hotel is o.k..
For my purpose everything was o.k..
I missed an breakfast buffet.
April 24, 2016
Rated 2 out of 5 by agata1234 great location, but needs some fix ups
Hotel is located in great location in downtown core. I am giving a two star rating, however, for the following reasons:
- room (301) was clean enough but there was a light cover missing and some stains on the sheet, slow internet access...
- neighbours were extremely loud throughout the day/night (phone ringing constantly, music playing constantly)
- there were literally tons of children running in and out of the elevator pressing buttons, running down the hallway and bumping into me as I made my way around the hotel/lobby area. Very annoying - not sure where their parents were?
- lobby was consistently packed with people...
April 19, 2016
Rated 5 out of 5 by jgr6 Great stay
We were in Hamilton to see a concert at the First Ontario center. We were given a suite on the 18th floor. We thought it would be nice , but it exceeded our expectations with size, comfort and amenities. We also brought our dog with us, and were pleased with the dog bed provided, baggies, and food dishes that had a mat on it that stabilized the dishes so they would not bang around and bother neighbors. we were on a club floor and took advantage of the club lounge. Both the Hors d'oeuvres and the breakfast was excellent. The only slight issue was that house keeping should check and make sure the alarm clocks are not set from the previous guests. we were awoken at 5.5am by a very loud Rolling Stones song.
February 24, 2016
Rated 5 out of 5 by WhitbyHockey07 great customer service
hotel staff was very friendly & attentive, quick response time when put to the test
February 22, 2016
Rated 5 out of 5 by Blib20000 Wonderful staff
The staff at Sheraton Hamilton were terrific. Having experienced a medical emergency there, they were fantastic in coming to my room and assisting me.
January 17, 2016
Rated 3 out of 5 by lenerd Water problem
Generally a good stay, however the hotel ran out of hot water in the morning. We called front desk and they promised to send out someone to take a look. Nobody came. We called a second time and an maintenance technician came and advised us that the water tanks were empty because of too many people showering.
January 4, 2016
Rated 3 out of 5 by NowYouTellMe15 Please Tell Me What's Closed!
A few years ago I booked a stay at this property when I was travelling with my kids. They advertised a pool. On check-in I asked, "When does the pool stay open until?" I was informed that the pool was closed for renovations - had been for months. Great... thanks for the info. We left and found a room elsewhere. With a pool. That was open.
Saturday night I was visiting relatives in Hamilton and booked a room there again. We stayed on the Club floor so that my kids could have access to the lounge. They enjoy access to a drink or some fruit before bed and the quick breakfast suits our schedule. "When is the lounge open until?" I ask. "The lounge is closed for the Holiday season..." Seriously?!? So why am I paying for the Club floor? Why doesn't someone tell me that when I make the reservation? Surprises are for Cracker Jack boxes.
December 14, 2015
Rated 5 out of 5 by Bread Great facilities, better staff
Admittedly I didn't make use of all the hotel's features - this was due to being in town for a local convention. However, the staff were polite, helpful, and incredibly on top of things, especially considering that the PanAm 2015 Games were in full swing during my stay as well, with at least one of the competing teams seemingly staying in the hotel. Employees showed incredible grace under pressure, would definitely recommend going forward.
July 27, 2015
Rated 5 out of 5 by QueenNatasha Fantastic staff, especially Brittany
Went for Father's Day celebration it was the best food was delicious the room was the most comfortable I've ever slept in and the staff super friendly. From the moment Britney checked us in to the moment she said goodbye snapping a photo of the four of us she provided the sweetest and kindest customer service we've ever experienced
June 27, 2015
Rated 2 out of 5 by sexylain Needs improvement
Should not have to pay for parking.Should receive what is included in your package.We purchased the Romance Package what a joke.
June 24, 2015
Rated 5 out of 5 by ringette2015 Good Stay
We stayed for 1 night. Brittany who checked us in was awesome. Very attentive to our reservation. But that was it we called down for extra pillows and never received them we had to call back 2 hours later to get them. Than we went to eat at Chagall restaurant and the sign said please wait to be seated and they was no hostess around we waited 10 minutes and than decided to try the Loft the food was ok. The portions could have been bigger. But other than that Brittany was awesome.
May 4, 2015
Rated 5 out of 5 by EJD9 Recent Stay
Recently stayed at the Sheraton to attend a wedding. Beautiful hotel and would highly recommend it.
April 20, 2015
Rated 4 out of 5 by Luke2510 This hotel is very pleasant
The quality of the food in the lounge is average, the service was poor on two occasions.
The room was good, but no space to hang clothes. TV quality average. Bed excellent.
There is a mall connected to the hotel, which is very convenient.
March 30, 2015
Rated 5 out of 5 by Mary40 Happily surprised
I was fearful of booking due to some negative reviews and worried that the room was going to be shabby, old and moldy. To my surprise, my club room was clean, new, and modern. I am glad that I decided to stay since the staff and the hotel exceeded my expectations. Thank you!
February 16, 2015
Rated 2 out of 5 by Blackwood Disappointing
Despite a great stay previously, this stay was frustrating from start to finish. Failed to link two (one-night) bookings as requested, forcing me to loose out on SPG's new two night promo. Lacklustre SPG recognition (even failed to offer the usual points amenity). Failed to respond to my request for Green Choice. Had to go back to front desk to get new keys, and leave yet another credit card after the first night (even though front desk assured me I wouldn't have to do this). Unable to retrieve phone messages. Red phone message lights blinking all night disturbed my sleep. Grumpy hotel operator. Unhelpful front desk. All in all, multiple irritants on a very busy business trip, spoiling good location & value.
January 16, 2015
Rated 5 out of 5 by Willyg41 Great Expectations
Brought my son on a three night Dr's appointment trip to St. Joe's Hospital and stayed at the Sheraton on King St. Hamilton, ON. Quality service, Quality cleanliness and above all Quality decor. I was amazed, signed up for the Starwood Preferred Guest Rewards Program and plan to make quick use of it. Thank you to the staff.
December 21, 2014
Rated 5 out of 5 by girlsnight2014 This hotel was exceed all my expectations
It was very clean, spacious, with excellent amenities. It anticipated most everything I required for my stay away from home.
December 8, 2014
Rated 1 out of 5 by Whydoyouneedone no
I am a Platinum Amex and Starwood Member
I booked a club floor room with a king bed and was given 2 beds on the 14th. When I checked in there were no towels or bath mat. I complained to the chamber person –she gave me 2 bath towels –no hand towels,face or bath mat, saying that they had not come back from the laundry –it was 3 pm., but that she would put them in our room when they arrived. Never did. I complained to the front desk – not very sympathetic -they apologized, gave me 500 points –BUT no towels.
Sheet on one of the beds was badly stained with red ( wine ?). No shampoo .Carpets in the hall were stained. Overall –VERY poor .I will not return
December 8, 2014
Rated 5 out of 5 by NicoleHWpg Nice hotel, good renovations
I stay at the Hamilton Sheraton Hotel 1-3 times a year, for the past 9 years. I appreciate that they make sure to give me a quiet room as I am there for business and have early morning meetings. They recognize that I'm a frequent customer and put me on the Club Floor. I'm glad they have added WIFI as I require it for work. I will continue to stay at the Sheraton.
November 25, 2014
Rated 5 out of 5 by SPGmember668 Nice hotel in Hamilton, Ontario
I was there for my son's graduation ceremony.
The hotel was in downtown Hamilton which was 2 minutes walking to the theater.
It was nice to stay in the hotel and enjoyed the time in there.
A huge shopping center is underneath the hotel which you can walk to stores without walking outside which was cold.
November 23, 2014
Rated 3 out of 5 by nanjan sheraton hamilton
good service at front desk hotel was decorated very nice for holidays , my room location was good, it had a view of the lake and was very quiet. I ,slept well.
November 17, 2014
Rated 5 out of 5 by NikolaArgyll Remembrance
Came to Hamilton to honour the memory of Cpl Nathan Cirillo of my regiment, the Argyll & Sutherland Highlander's of Canada, at the Officer's Mess dinner. I looked all around for a poppy and asked where I might find one. The staff promptly gave me one. Topped off the whole experience! Great place. Will come again.
November 9, 2014
Rated 5 out of 5 by Trish1219 only down side
Would have felt better if there was not a charge for parking. Did not pay for parking at your hotel on USA side.
Otherwise everything else was A. O. K.
November 3, 2014
Rated 4 out of 5 by RJS1226 Sheraton Hamilton
It was a very busy on the nights I stayed due to an in hotel sales seminar. I enjoyed the food and would stay again when I am in the area. Staff were very professional and attentive.
November 1, 2014
Rated 4 out of 5 by NicJi2014 Great hotel and staff
My son and I stayed 1 night for a business trip and we were both impressed with the hotel and staff. A special mention and thank you to Danya in the Loft lounge who made us feel right at home.
November 1, 2014
Rated 5 out of 5 by PanaGord Our Wedding
My husband and I would like to thank everyone at the Sheraton, especially Antonella for making our wedding weekend an unforgettable one. We could not have asked for a more supportive or accommodating team to meet the needs of our day.
Our guests have had nothing but fantastic things to say about the service and food during the reception - we would especially like to thank all of the servers and back of house staff who made that possible.
If you are looking for an elegant and fantastic place to be married, you should consider The Sheraton
October 22, 2014
Rated 5 out of 5 by Mitch40 A very good experience
The hotel has been upgraded, and the room was big, the bed was very comfortable and the night was quiet and let us sleep. Very good all around.
October 20, 2014
Rated 5 out of 5 by JeanneB Sheraton Hamilton Lobby
A great overnight stay. The renovated lobby looks very nice. A definite improvement from its past.
The Thanksgiving Turkey dinner was delicious; I recommend other guests try it.
October 13, 2014
Rated 4 out of 5 by Humber Good Club Floor Value
This was a repeat stay for us.
We had booked a Club Floor Package which included the use of the Lounge and Parking.
We arrived late so couldn't checkout the Lounge in the evening but did use it for breakfast the next morning.
The room was good on the Club Floor, well appointed and quiet but the breakfast offering was average.
September 30, 2014