Rated 4 out of 5 by InternationalWanderer Not feeling well away from home
Last Thursday was a horrible day in my life. I had my ankle sprained and a very bad food poisoning on the same day when I travelled in Shanghai. I thank the lounge staff Gina, Bella, Tina, Cynthia to take care of me with necessary food and drinks with me sitting properly during the day. Unfortunately, I started having bad vommiting and diarrhea from late afternoon and that lasted until late night. I decided to go and see a doctor at about 10:30 pm. I called the help line and the duty manager Alex showed up in a few minutes. He took me to the hospital and arrange everything for me. The consultation and treatment took more than 3 hours and he was there accompanying me even though he had missed his shift handover and the last train back home. I really appreciate his help and professionalism and feel much less worried being taken care.
That bad incident has confirmed once more that Sheraton Shanghai Pudong is a trusted hotel to stay and is like a home away from home.
March 1, 2014
Rated 4 out of 5 by Ben2012 Convenience, facilities, and a great view
Transportation is very convenient as it sits on top of the Tangqiao subway station, and taxis are also easy to find. The fully equipped hotel has lounges and restaurants to suit any need. The rooms on higher floors and also the club lounge have an excellent view over the city. The staff are courteous and very helpful.
March 25, 2012
Rated 4 out of 5 by SteveB Good location and facilities
Excellent Gym and swimming pool. Good location for travel into the city, metro line right outside the front door. Concierge was very helpful and get your tour bus tickets in the hotel (60% off).
Only downside is do not order room service when they are busy, it took 2 hours and a couple of phone calls to chase it up.
October 31, 2011
Rated 3 out of 5 by Hemz88 Great Service - wifi??
Service was outstanding, club lounge staff were incredible during a mad rush breakfast. SPG well recognized, and rewarded.
Only downsides, no wifi in the rooms, TVs are dated, poorly positioned (in the suites at least).
April 1, 2012
Rated 5 out of 5 by haoen very comfortable stay
sweet and considerated service with high membership recognination, thank you for your great servce!
November 23, 2014
Rated 4 out of 5 by Low6388 Wrong data updated for my last stay
When I was checking my accumulated point with the hotel. the staff on duty at the front counter is very helpful to let me know the point so far I have with the SPG hotel group. surprisingly he told me that my point accumulated was only closed to 1,400 and it was totally out, after I was asking him to retrieve my past staying record, he estimated that I should have more than 3,000 points.
He promised to methat he will make the necessary adjustment accordingly and will let me know the final result.
My question is how can this case happen on me and what is the hotel going to deal with this case? I hope to get the good answer of my above concern, thank you
December 4, 2013
Rated 4 out of 5 by TravelinKen Comfortable Stay - Excellent Lounge
I stayed at the Sheraton for 7 days in September to attend a large conference at the Shanghai Expo Center. This was also my first trip to China. Upon check-in the hotel upgraded me to one of the residences in the other tower (not the main hotel tower). The room was nice and large with a separate kitchen, combo washer/dryer, living room area and large bathroom.
The room was very comfortable and the air conditioner worked really well (it was in the 90s when I was there). As a Platinum Member I was able to access the Sheraton Lounge for free (in the main hotel tower). It was a wonderful lounge that served breakfast in the morning with cocktails and reception bites in the evening. It was large, open and a wonderful place to work or relax. I spend many hours there during the day just because it was such an open space it was much nicer to work there than in my room. There is a small private meeting room located in the lounge as well as a private small computer center with printer, scanner and fax for lounge members (fees extra for printing, faxing, etc). Internet is free in the lounge. There is also a "residence lounge" in the other tower but it's only a seating area and not the Sheraton Club lounge with amenities that is offered in the other main hotel tower.
I didn't try the room service but I did go to the China Court restaurant in the hotel that was very good. They have a nice selection of Dim Sum and dinner entrees. Staff at the front desk, bellman and lounge staff spoke enough English for us to communicate effectively. Everyone was friendly and helpful and I enjoyed my stay at the hotel.
For those traveling by Shanghai Metro, the hotel is practically at a metro stop. It's literally across the street (also a stop right outside the hotel on the same side of the street). There are some ATMs in the lobby area between the hotel and residences tower which is also convenient and they will take US ATM/Debit cards. The hotel did provide at least 4 bottles of water per day free of charge. Unfortunately, the hotel Internet is not stable and several of us who were trying to connect to our offices via VPN were not successful. The connection would drop after 30 seconds. I tethered to my Blackberry when I needed to but that can get expensive.
October 7, 2013
Rated 5 out of 5 by Warren outstanding stay!
I would like to thank the staff at Sheraton Shanghai Pudong for exceeding our expectations with every aspect of our stay last weekend. We arrived early (before noon) and the room was ready, and the late 4:00 pm checkout the following day, worked perfectly with our flight schedule. Check in was quick, friendly and efficient as were upgraded to a suite without asking. Complimentary wine, cookies, fruit and chocolate delivered to the suite which was a nice surprise. Enjoyed the beautiful club lounge, again the staff treated us like gold. Subway or Metro is right in front of the hotel and there is always taxis waiting if needed. We will definitely stay here again.
June 3, 2013
Rated 5 out of 5 by Ymike27 Best Hotel In Pudong
My stay in this Sheraton Hotel has always been a pleasant affair. I arrived past midnight this time, and was greeted by this charming lady called Yola at the reception. I was visibly tired after the long flight and "interesting" taxi ride, but she managed to make me felt welcomed by her sincere attitude and splendid smile. Since I am a Gold Member, she also upgrated me to a suite.
I have stayed more than 10 times in this hotel, and I think I am glued to it. My colleagues asked me to try other hotels, but I told them staying in hotel is like marrying your the other half. Once you have found the best, why change ?
April 26, 2013
Rated 3 out of 5 by Susie5 Great staff and amenities but SLOW internet connection!
Sheratin Shanghai Pudong is a conveniently located hotel with easy access to airports, shops. It also has beautiful views of Shanghai bund and city. The staff are very nice and helpful. The one thing that I really struggled with as a business traveler is its wifi internet connection. It's painfully slow! And, I got disconnected many times! Nowadays it's essential for business travelers to have easy and speedy access to internet, either in the room, or in the lounge. Without it, I cannot give my recommendation! Otherwise this hotel has all the great amenities, just very unfortunate. I hope that the hotel makes necessary upgrade ASAP so that no more business travelers walk away.
March 17, 2014
Rated 3 out of 5 by Riskybusiness19 going downhill
This is the 3rd time I've stayed in this hotel, and it is with regret that on reflection, Ihink it is going down-hill. Fittings in the bathroom are statting to fall off the wall; services are not as efficient as in the past, and the extent of large group conferences using the small amount of open space meant it was far more noisy in the bar and reception areas than experienced at previous visits. Traffic in Shanghai is increasinlgy isolating the hotel ( though with a metro station right outside, this is only a problem where cars / taxis are involved). My final frustration is the exorbitant price for wi-fi in rooms. Modern technology is such that this moneyspinner policy needs to be reviewed.
September 1, 2013
Rated 5 out of 5 by bolar Very friendly staff
Gina and her team in the lounge helped us a lot during our stay in Shanghai.
November 2, 2014
Rated 4 out of 5 by Ulrich Very good place to stay in Pudong
As a platin member the lounge was great especially the staff was great there - I really was relaxing when I get there after a tough working day - thanks
But unfortunately the staff in the Lobby Bar where I have been with more than 10 people were not have been not very professional
October 24, 2014
Rated 4 out of 5 by Longlonglove High quality of service
Do their best ot meet customers needs
October 26, 2014
Rated 5 out of 5 by DutCHina This hotel is flexible, and stands for customer comfort
I have enjoyed my stay at Sheraton Shanghai Pudong Hotel. As I had a very late departure from Shanghai to, the staff allowed me late check-out. I have very much valued this flexibility and thank the staff for this.
October 20, 2014
Rated 4 out of 5 by YB8383 Nice hotel but Need improvement
At the last visit to Shanghai, I stayed this hotel and it was good choice because it is very close to subway station. So I could avoid traffic jam in Shanghai. And nice breakfast, really good.
Only thing I was disappoined my room's
electric outlet (wall socket) is out of order.
I needed to use laptop in the room...
October 7, 2014
Rated 2 out of 5 by lscx Overpriced and just average stay
1) Was upgraded to a suite but so as my colleague who doesn't have gold status, so uncertain whether I was upgraded due to my SPG status.
2) Apart from my interaction with the reception staff, all the other staff, when running through them, would not smile nor make you feel welcome.
3) Dead slow internet connection speed!
4) Poorly maintained swimming pool, it even looked like moulds were growing on the sides of the pool.
5) The hotel decided to clean their exterior windows one day in the morning without notifying the guests. I was taken by surprise when seeing a man peering from the outside into my bathroom!
Though the hardware was mostly good, the human touch and upkeep of facilities could definitely be improved. I would still recommend it as I hope they would make changes to it.
August 1, 2014
Rated 4 out of 5 by ShanghaiTan It's getting better...
the overall impression is getting better- however, the breakfast can still be a downer. The last breakfast I had there- the eggs given were cold, the noodle was not what i ordered and had gone cold at the time given. i think the quality of the rice (at the Japanese counter near the egg station) remains questionable- it's stale whenever I gave it a go. but hurrah! you didn't have that tall grumpy manager at the lobby any more. Wifi in the room can be annoying- sign up for a day and often dropped off within the 1st couple of hours.
September 19, 2013
Rated 5 out of 5 by Sparkz68 Great Service with a Smile !
I never have any regrets staying at Sheraton Shanghai Pudong & Residences. It is all about services which makes your stay pleasant and comfortable. Being a frequent flyer who travels heavily on business trips,
What makes my trip less tiring after a long day with lots of meetings…… is coming back to the hotel which is just like home. It provides all the necessary services promptly and at the same time, it always comes with a great smile.
Do send a note of thanks to all staff at your hotel…… keep up the good job !
May 25, 2014
Rated 4 out of 5 by HKers Staffing and Maintenance
I stayed many times in this hotel, so my experience this time is below average.
I experience the usual under staff at front desk issue, waited for 5 minutes in the queue in the morning around 7:45 for one staff to handle a stack of check out by airline crew. That is fine, but there is no other personnel in the front desk for the whole 10 minutes to serve other customer.
Then the maintenance of the cabinet. The light continues on since door could not be closed. I gorget to ask for hlep and it remained that way for the next day.
January 27, 2013
Rated 4 out of 5 by Cchou77 Just Excellent
Stayed here about 3 months ago and had the same feeling this time around. Stay here for business and the ease of the location and the cleanliness is great. Only thing to consider is another place to get a massage as it is quite expensive and if anything not as good as the one you can get elsewhere, last one I got with my spouse my back is still hurting and it was suppose to ease our ride home, didn't feel like she knew what she was doing and she just kept trying to up sell me which was the farthest thing from relaxing.
March 2, 2014
Rated 5 out of 5 by leosymbiosis1 Very nice~!
I had reserved for 5 nights stay, but due to some personal problems, I arrived on the third night.
As I have reserved 5 nights and didn't cancel the reservation, I was supposed to pay the 5 nights. I was thinking in pay such nights because it was my fault to arrive late.
But finally I just paid 3 nights, and I was very happy for the discount!
I will comeback 100% to this hotel, and will not delay on the next time,
Of course that Food, Fitness Club, Location was all excellent.
Thanks Sheraton Pudong!
March 10, 2013
Rated 4 out of 5 by cunyen Need improvement on staff attitude
Overall the hotel is great. Just some improvement is needed on the staff friendliness. Some of the staff does not smile when attending customer and there is one of the morning breakfast buffet stuff who is manning one of the omelette counter ignore my order requirement on the omelette and just give me whatever is made ready. This is a small matter but I am expecting a better service from a 5 star hotel.
September 1, 2014
Rated 5 out of 5 Staff's Attentiveness
I stayed in this hotel more than 30 times in the last two years, and in my recent stay with my family (on vacation) and myself on business, the hotel staff, especially teh Executive lounge and the senior managementaccomdated us in teh residential suite allowing us to enjoy the stay as a family unit. A lot of effort was put into making sure our stay was an excellent one an dindeed, it is.
In all my stays here, I had always been well taken care off by the team to the extent that they even observe my personal preferences and accomodated that into my next stay.I had used them as reference with other SPG hotels when they are interested in meeting my harsh expectations and they are kind enough to share with them,
I will lose my Platinum status with PriorityClub and Marriot all because of SPG.
December 12, 2012
Rated 4 out of 5 by DKwok This hotel has very good customer focus team - particularly the team of 37th executive floor
It is always important to have the sense of being home when someone travel a lot. I have this feeling every time when I return to your hotel. The team is very friendly and helpful regardless it is a busy morning, leisure weekend, crowed evening in the executive lounge ...
I use the executive lounge a lot. The readiness to help attitude always impress me. Thanks very much.
Pleas continue the effort which really make a difference to my every stay while leaving my home town.
Thanks / Dixon
October 6, 2012
Rated 4 out of 5 by Jimmy0727 Sharing Table with unkown person at Cafe
The cafe staff (waiter or waitress) may not be well trained to avoid 2 parties to be shared with the same table during breakfast. When I sat down for breakfast, a unknown guest tried to sit opposite to me sharing the same table. Hotel staff never came to assist the sitting arrangement and caused me to be impolitely yelled by another hotel guest. I recommend to put a card board to show the table is "occupied" by a guest.
August 14, 2014
Rated 5 out of 5 by Shawn813 Modern, comfortable with excellent fitness
This hotel is modern, has a very comfortable bed and is conveniently located to subway. Fitness center and pool are state of the art. They also have a very nice breakfast buffet. Room air conditioner would not let me make room cooler on this stay which was uncomfortable for sleeping. No recognition as Starwood Gold member and I even had to ask about my welcome gift and the woman checking me in had to ask another associate. That is unusual for this hotel which is usually on top of this.
September 17, 2012
Rated 3 out of 5 by Canadian2012 Lock was not working
I found out my lock was not working at 7 am in the morning and called maintenance to fix it. After maintenance engineer changed the battery, the door card no longer worked but no one came to assist after that. I was waiting in the room for an hour and had to call front desk 4 times until hotel manager came to let me know I can leave the room and they will fix the key problem afterwards. It screwed up my morning schedule as I was not able to leave for work before rush hour.
September 19, 2012
Rated 5 out of 5 by Teoh635 Great hotel and great staffs
The priced is relatively competitive in Pudong area and reasonably meeting my hotel preference. It is also strategically located nearby the subway which convenience to the customer. I would says this is the best ever hotel I stayed thus made me come back all the time when each time my visit to Shanghai.
On top of that, I would like to take this opportunity to recognize 37th Club floor Shirley, Tina, Bella and Cynthia for their warmer greeding and helpful along my trip.
October 20, 2013
Rated 5 out of 5 by Teoh635 This hotel has great stuff.
The reason why I keeps on coming back to this hotel is because of, this hotel has great staff which always serves me better and made me a home feel. I always receive a warm welcome when I check-in this hotel at 37th floor; especially staff like Sherry, Tina, Cynthia and Bella should be recognized and they can even provide a friend talk to help me reduce the homesick. I'm glad that they're still here otherwise I will think twice and move to other hotel if they quit.
December 22, 2013