Rated 4 out of 5 by 117
reviewers.
Rated 5 out of 5 by Taoj Service Quality
Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week.
June 14, 2013
Rated 5 out of 5 by francob great hotel
From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay.
Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay.
June 13, 2013
Rated 5 out of 5 by Warren outstanding stay!
I would like to thank the staff at Sheraton Shanghai Pudong for exceeding our expectations with every aspect of our stay last weekend. We arrived early (before noon) and the room was ready, and the late 4:00 pm checkout the following day, worked perfectly with our flight schedule. Check in was quick, friendly and efficient as were upgraded to a suite without asking. Complimentary wine, cookies, fruit and chocolate delivered to the suite which was a nice surprise. Enjoyed the beautiful club lounge, again the staff treated us like gold. Subway or Metro is right in front of the hotel and there is always taxis waiting if needed. We will definitely stay here again.
June 3, 2013
Rated 2 out of 5 by peter check-in
very disapportanted when i check in last week.
there was a line up for check in with around 5 guestes, suddenly a lady jump to the queue and approaching the counter for asking room availability which take more than 2 mins.
your staff are fully aware, but no acction taken and keep servicing the lady.
I voiced out to other staff, the feedback from him is nothing but show me he can/will do nothing.
June 10, 2013
Rated 5 out of 5 by dennis 酒店服务很热情
酒廊服务热情，周到，宾至如归；健身房整洁，服务人员清理及时。
June 10, 2013
Rated 4 out of 5 by ali999 整体体验打4分
硬件：符合喜来登，
白金会员被升级到了套房
停车场方便
软件：
所有的员工都冷冷的。没有主动打过一声招呼。员工主动服务的意识我认为有待提高。这一点不符合喜来登标准。
June 3, 2013
Rated 4 out of 5 by dellerpon プラチナ待遇良し
数ヶ月に1度の滞在ではあるが、毎回プレミアスイートにアップグレードしてもらえて、快適に過ごしている。
今年からはプラチナ特典としてのレストランの朝食がNGになったのが寂しい限りである。
ただラウンジの朝食もそこそこのレベルであるので問題ない。
クラブラウンジのスタッフの対応がすばらしい。
最初にカプチーノを頼むと、次回からかプチーノでよろしいですかと聞いてくれるところが感動した。
March 10, 2012
Rated 4 out of 5 by Peter Hotel with friendly service
Good location, value for money.
May 19, 2013