上海浦东喜来登由由酒店及公寓

  • 中国
  • 上海,
  • 上海
  • 浦建路 38 号
  • 邮政编码 200127
  • 地图

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Rated 4.1 out of 5 by 184 reviewers.
Rated 4 out of 5 by Preferred Stay Choice in Shanghai Very convenient location: next to a subway station and a shopping center. Clean and bright room. Very friendly and helpful staff. Good choice of breakfast. But had two bad experiences when the booked nonsmoking rooms have strong smell and I had to call staff for air refreshment. June 13, 2014
Rated 2 out of 5 by So Need improvement Furious: Worst concierge service ever, with SPG, filed a complain with the customer feedback manager, and she was hopeless, and arrogant, not the kind of help you would get from hotel. Swimming pool was not clean. Air conditioning in the room need to be cleaned. June 11, 2014
Rated 5 out of 5 by Great Service with a Smile ! Dear SIr, I never have any regrets staying at Sheraton Shanghai Pudong & Residences. It is all about services which makes your stay pleasant and comfortable. Being a frequent flyer who travels heavily on business trips, What makes my trip less tiring after a long day with lots of meetings…… is coming back to the hotel which is just like home. It provides all the necessary services promptly and at the same time, it always comes with a great smile. Do send a note of thanks to all staff at your hotel…… keep up the good job ! May 25, 2014
Rated 4 out of 5 by Good hotel, gym disappoints The equipment in the gym especially the running machines are frequently out of action and the gym is too hot in the summer with the air-conditioning completely inadequate No SPG points if you stay in the residences! May 26, 2014
Rated 4 out of 5 by Not feeling well away from home Last Thursday was a horrible day in my life. I had my ankle sprained and a very bad food poisoning on the same day when I travelled in Shanghai. I thank the lounge staff Gina, Bella, Tina, Cynthia to take care of me with necessary food and drinks with me sitting properly during the day. Unfortunately, I started having bad vommiting and diarrhea from late afternoon and that lasted until late night. I decided to go and see a doctor at about 10:30 pm. I called the help line and the duty manager Alex showed up in a few minutes. He took me to the hospital and arrange everything for me. The consultation and treatment took more than 3 hours and he was there accompanying me even though he had missed his shift handover and the last train back home. I really appreciate his help and professionalism and feel much less worried being taken care. That bad incident has confirmed once more that Sheraton Shanghai Pudong is a trusted hotel to stay and is like a home away from home. March 1, 2014
Rated 4 out of 5 by Good Checkin Experience The staff at the check-in counter is very polite. May 25, 2014
Rated 4 out of 5 by This hotel has friendly staff Staff is very friendly, supportive and helpful. Starts at the reception desk, the concierge, the room maid and the service team looking for breakfast customers. Thanks. May 21, 2014
Rated 4 out of 5 by Convenience, facilities, and a great view Transportation is very convenient as it sits on top of the Tangqiao subway station, and taxis are also easy to find. The fully equipped hotel has lounges and restaurants to suit any need. The rooms on higher floors and also the club lounge have an excellent view over the city. The staff are courteous and very helpful. March 25, 2012
Rated 4 out of 5 by Good location and facilities Excellent Gym and swimming pool. Good location for travel into the city, metro line right outside the front door. Concierge was very helpful and get your tour bus tickets in the hotel (60% off). Only downside is do not order room service when they are busy, it took 2 hours and a couple of phone calls to chase it up. October 31, 2011
Rated 2 out of 5 by Smoking arrived at 11PM, 12MAY, checked at Non smoking room, but the room with strong cigarrett smell. Request change the room, anew room after 2 hours. The hotel management looks like they do not have any policy for Non Smoking guests. Those smoking guests can smoke anywhere of the hotel...... May 16, 2014
Rated 3 out of 5 by Great Service - wifi?? Service was outstanding, club lounge staff were incredible during a mad rush breakfast. SPG well recognized, and rewarded. Only downsides, no wifi in the rooms, TVs are dated, poorly positioned (in the suites at least). Great location. April 1, 2012
Rated 4 out of 5 by Good sleep Big room and good facility May 17, 2014
Rated 4 out of 5 by Food I've only eaten in the restaraunt on the loby floor. I think there chineese dishes would be good but they miss the mark on some western food. Too much fat on the rack of lamb, poor pizza. Staff is great. May 14, 2014
Rated 3 out of 5 by Great staff and amenities but SLOW internet connection! Sheratin Shanghai Pudong is a conveniently located hotel with easy access to airports, shops. It also has beautiful views of Shanghai bund and city. The staff are very nice and helpful. The one thing that I really struggled with as a business traveler is its wifi internet connection. It's painfully slow! And, I got disconnected many times! Nowadays it's essential for business travelers to have easy and speedy access to internet, either in the room, or in the lounge. Without it, I cannot give my recommendation! Otherwise this hotel has all the great amenities, just very unfortunate. I hope that the hotel makes necessary upgrade ASAP so that no more business travelers walk away. March 17, 2014
Rated 4 out of 5 by Busniss stay I was travelling hard this period. good rest. no way to test facilities.. Seems good anyway. See you next time May 14, 2014
Rated 4 out of 5 by Wrong data updated for my last stay When I was checking my accumulated point with the hotel. the staff on duty at the front counter is very helpful to let me know the point so far I have with the SPG hotel group. surprisingly he told me that my point accumulated was only closed to 1,400 and it was totally out, after I was asking him to retrieve my past staying record, he estimated that I should have more than 3,000 points. He promised to methat he will make the necessary adjustment accordingly and will let me know the final result. My question is how can this case happen on me and what is the hotel going to deal with this case? I hope to get the good answer of my above concern, thank you December 4, 2013
Rated 4 out of 5 by Comfortable Stay - Excellent Lounge I stayed at the Sheraton for 7 days in September to attend a large conference at the Shanghai Expo Center. This was also my first trip to China. Upon check-in the hotel upgraded me to one of the residences in the other tower (not the main hotel tower). The room was nice and large with a separate kitchen, combo washer/dryer, living room area and large bathroom. The room was very comfortable and the air conditioner worked really well (it was in the 90s when I was there). As a Platinum Member I was able to access the Sheraton Lounge for free (in the main hotel tower). It was a wonderful lounge that served breakfast in the morning with cocktails and reception bites in the evening. It was large, open and a wonderful place to work or relax. I spend many hours there during the day just because it was such an open space it was much nicer to work there than in my room. There is a small private meeting room located in the lounge as well as a private small computer center with printer, scanner and fax for lounge members (fees extra for printing, faxing, etc). Internet is free in the lounge. There is also a "residence lounge" in the other tower but it's only a seating area and not the Sheraton Club lounge with amenities that is offered in the other main hotel tower. I didn't try the room service but I did go to the China Court restaurant in the hotel that was very good. They have a nice selection of Dim Sum and dinner entrees. Staff at the front desk, bellman and lounge staff spoke enough English for us to communicate effectively. Everyone was friendly and helpful and I enjoyed my stay at the hotel. For those traveling by Shanghai Metro, the hotel is practically at a metro stop. It's literally across the street (also a stop right outside the hotel on the same side of the street). There are some ATMs in the lobby area between the hotel and residences tower which is also convenient and they will take US ATM/Debit cards. The hotel did provide at least 4 bottles of water per day free of charge. Unfortunately, the hotel Internet is not stable and several of us who were trying to connect to our offices via VPN were not successful. The connection would drop after 30 seconds. I tethered to my Blackberry when I needed to but that can get expensive. October 7, 2013
Rated 5 out of 5 by outstanding stay! I would like to thank the staff at Sheraton Shanghai Pudong for exceeding our expectations with every aspect of our stay last weekend. We arrived early (before noon) and the room was ready, and the late 4:00 pm checkout the following day, worked perfectly with our flight schedule. Check in was quick, friendly and efficient as were upgraded to a suite without asking. Complimentary wine, cookies, fruit and chocolate delivered to the suite which was a nice surprise. Enjoyed the beautiful club lounge, again the staff treated us like gold. Subway or Metro is right in front of the hotel and there is always taxis waiting if needed. We will definitely stay here again. June 3, 2013
Rated 5 out of 5 by Best Hotel In Pudong My stay in this Sheraton Hotel has always been a pleasant affair. I arrived past midnight this time, and was greeted by this charming lady called Yola at the reception. I was visibly tired after the long flight and "interesting" taxi ride, but she managed to make me felt welcomed by her sincere attitude and splendid smile. Since I am a Gold Member, she also upgrated me to a suite. I have stayed more than 10 times in this hotel, and I think I am glued to it. My colleagues asked me to try other hotels, but I told them staying in hotel is like marrying your the other half. Once you have found the best, why change ? April 26, 2013
Rated 5 out of 5 by a good hotel I have a good experience here. May 3, 2014
Rated 5 out of 5 by I am always happy to return I have been staying at this hotel every time I am in Shanghai and I always have great experience. This time was the same, I am SPG gold level, I was greeted and thanked for staying at the hotel and upgraded to suite. It felt so good after some rough traveling in China! I really enjoyed it! April 21, 2014
Rated 3 out of 5 by going downhill This is the 3rd time I've stayed in this hotel, and it is with regret that on reflection, Ihink it is going down-hill. Fittings in the bathroom are statting to fall off the wall; services are not as efficient as in the past, and the extent of large group conferences using the small amount of open space meant it was far more noisy in the bar and reception areas than experienced at previous visits. Traffic in Shanghai is increasinlgy isolating the hotel ( though with a metro station right outside, this is only a problem where cars / taxis are involved). My final frustration is the exorbitant price for wi-fi in rooms. Modern technology is such that this moneyspinner policy needs to be reviewed. September 1, 2013
Rated 4 out of 5 by Convenience for buisness travller The hotel is located close to a station on Metro Line No. 4, very convenient to take metro to the city centre and other attractions. Taxi ride to Puting Airport normally takes you 45 minutes and the taxi fare is about 150 RMB. April 21, 2014
Rated 5 out of 5 by Very efficient staff Staff at the reception desk was extremely efficient, recognizing and remembering my request and responsive. Can't wait to return. April 23, 2014
Rated 5 out of 5 by Happy in Shanghai was a great experience as always, only place i stay in Shanghai. April 24, 2014
Rated 5 out of 5 by Great location Very easy getting around with subway station near by. Easy to get to airport. It is great except noise from the street. April 19, 2014
Rated 4 out of 5 by Wow rooms but lackluster service Suite was spacious and well appointed - but service issues marred the stay. Slow service in lobby cafe, poor response to maintenance issue in room. Staff just seemed kind of rough around the edges. But in this part of Pudong it's probably a good bet. April 13, 2014
Rated 4 out of 5 by Just Excellent Stayed here about 3 months ago and had the same feeling this time around. Stay here for business and the ease of the location and the cleanliness is great. Only thing to consider is another place to get a massage as it is quite expensive and if anything not as good as the one you can get elsewhere, last one I got with my spouse my back is still hurting and it was suppose to ease our ride home, didn't feel like she knew what she was doing and she just kept trying to up sell me which was the farthest thing from relaxing. March 2, 2014
Rated 5 out of 5 by Hotel perfectly located for business and leisure the title says it all. it was perfect except the side window that was not completely sealed causing the noise and a bit if cold to enter the room. I only found out the last day. April 11, 2014
Rated 5 out of 5 by Best business Lounge The business lounge at 37 floor is one of the best I have ever had. The environment is very comfortable and convenient. Lounge staff Shirly, Bella, Tina, Gina, Kay and Sally are so friendly and helpful. I am a picky person but really have nothing bad to say. Good job, boys and girls and keep it up! March 31, 2014
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