Rated 1 out of 5 by KingC The only good thing was the location
I travel a lot, and have seen a lot of hotels. My experience with the Sheraton Inner Harbor was easily my worst ever. At first, I was just given a key that didn't fit my room. When I got a new key, I discovered that someone else was already in my room and asleep! On the third try, I was given another room. This no-smoking room REEKED of cigarette smoke, and the toilet did not flush. We got in late (around midnight), and went right to bed -- only to be awoken by a gang of teenagers running and screaming down the hallways for over an hour. Security came up, but the noise continued all night. When I went to check out, and expressed my frustration, the day manager did not bother to apologize, and just said that he could offer me something for my trouble ONLY IF I WAS A PREFERRED GUEST! Not only did I not want to register for this service, but I didn't want any benefits towards a future stay, since I have no intention of ever staying at a Sheraton or Starwood hotel again.
December 3, 2012
Rated 4 out of 5 by jnyyz good service and amenities but some concerns
This is a good hotel. However, I had several points of concern. Firstly, the pool is so small it is a joke. Also, I was disappointed about the green option. I thought this meant that just the linens were not exchanged, but this resulted in no housekeeping at all, and things like the plastic bag in the ice bucket were not replaced. Finally, as I was checking out, there was a very upset client who had just had his laptop stolen from a table within steps of the front desk.
November 15, 2014
Rated 2 out of 5 by mrwas not happy
Stuck elevators, small pool along with a very slow housekeeping experience. Staff needs to be customer focus and not rude. Very unhappy with the stay.
August 7, 2013
Rated 3 out of 5 by GupAjy Great Location
Sheraton Inner harbor Baltimore is located near Baltimore inner harbor. Its easy to get to. Hotel staff is great. Rooms are old but maintained. Parking is available but you need to walk a block. There is no inside entrance after you park. Hotel has a club room on 14th floor. Club room is not stocked properly. If you ask, staff will provide the things you asked.
November 17, 2014
Rated 5 out of 5 by jjdmmom Excellent place to stay when visiting Baltimore's Inner Harbor
Excellent place to stay when visiting Baltimore's Inner Harbor.
January 14, 2013
Rated 3 out of 5 by mookiekb Very friendly staff
OK accomodations but extremely friendly and helpful staff.
December 12, 2011
Rated 4 out of 5 by TheMrs Leroy Smith deserves a raise & promotion
Attached is the review I sent to TripAdvisor & Yelp. Please share with your staff. Thank you!
My husband and I stayed at this property because we were seeing a play at the nearby Lyric Center. We would normally drive to Baltimore from New Jersey but this trip, we took the bus. We arrived at the Sheraton at around 10am and figured we had NO chance of checking into a room that early. However, we had the pleasure of being assisted by Leroy Smith and we were so glad!! He greeted us with a warm smile and professional attitude...he was also impeccably groomed, which for me is a huge plus. Nothing worse than seeing an employee looking thrown together. He never mentioned the fact that we were hours early for check-in; he simply found us a room, gave us our key and bid us a good day. Here is the rest of the breakdown:
Hotel: VERY clean! I even saw a woman going up and down the escalator with a sweeper. I was impressed.
The room: We were in room 726; a very nice corner room with ok views. The room was SPOTLESS. Again...very impressed.
Staff: The gentlemen at the front (doorman I believe) were very nice. They always greeted us as we came in and left out and were very good with assiting us with cabs and information. All of the staff members I came in contact with were extremely pleasant. Another plus!
Restaurant: We ate at Orioles Grille Bar for breakfast. Juan was our server and was very good. He was very attentive but not overbearing. There was also a woman who was refreshing the food who was very nice (I want to say her name was Linda but I'm not sure). The food was pretty good. No complaints. We also ate at Orioles for a late night snack. My husband got a cheeseburger and I had loaded fries. Both were good. Even though we came in 15 minutes before quitting time, they took our order with a smile. Very much appreciated.
Location: Very close to everything. Prime location for entertainment, restaurants and of course the Inner Harbor.
The ONLY reason I gave this hotel 4 stars is because of the location of the bathrooms; they are on the 2nd floor and kind of hard to find. Besides that, this hotel is a winner. We will be coming back.
January 30, 2012
Rated 5 out of 5 by Steve702 Fantastic Hotel
This has been one of the best sherations I have visited so far. The Staff were very professional, helpful and courteous. It was a few blocks away from Camden Yards which is a big plus. The doorman was extremely helpful in giving my brother and I directions to Market Place. I will definitely visit this hotel in the future.
September 7, 2014
Rated 2 out of 5 by MrSpaceG Not enough Outlets/No Oriole game
First thing we saw when we entered the room was a power strip stretched out to plug in the TV. The TV plug was hanging out of the power strip and the power strip plug was hanging out of the wall. This was up against the window so as my kids went to look out the window it was not safe.
And we chose this hotel because it was the "Official Hotel of the Baltimore Orioles". Well we were extremely disappointed that the TV channel with the Oriole game (MASN) was not on the TVs in our room! We had to go to the Orioles themed restaurant in the hotel, which was a bit on the pricy side.
Well will stay at a different hotel on out next visit to Baltimore City.
June 9, 2013
Rated 1 out of 5 by Cher2Sky I would not recommend this hotel.
The staff, especially those at the front desk, of the Sheraton Inner Harbor hotel were not helpful at all. I booked three rooms there for my family to attend my mother's funeral. They had two of our rooms ready, but only gave us keys to one of them, and the third one wasn't ready despite the fact it was after the 3 pm check in time. They were short and dismissive when we tried to narrow down when the 3rd room would be ready. They need people relations training over there.
September 2, 2013
Rated 2 out of 5 by ConferenceAttendee117 Look elsewhere
Other than its convenient location near the Baltimore Conference Center and inner harbor this Sheraton is not worth the money. The lobby is dark and musty as are most of the hallways. My room also smelled dank and old. I think the entire hotel could use new carpeting. They charge you $8/day for Wifi!!! What is this 1998??? It's about as fast as 56K dial-up; I couldn't even watch a video on YouTube without it pausing every 5 seconds. You can upgrade to "high-speed Wifi" for $13/day as if $7/day wasn't enough of a ripoff already. The breakfast buffet is one of the worst I've ever seen and is waaaaayyyy over priced. Honestly there are a ton of hotels in downtown Baltimore, just find another on and save yourself the hassle of staying at this dump. Only positive is that the staff were friendly and responsive to our needs.
July 26, 2013
Rated 2 out of 5 by Frank Hot room with dirty shower water in sink
My son and I stayed in room 725. We checked in at 530PM after driving in 2 hrs. of traffic from the University of Maryland to the hotel. The Pres. was in Baltimore that that and the first lady was at UMD. We couldn"t wait to get checked in and relax. Well the room was 82 degrees and we called 5 times and the engineer came to the room 4'xs to work on the air. Also everytime the room next to us took a shower our sink would bubble up and over. We had a horrible time and we roasted all night. We checked out and Latisha was marvelous and took care of our twenty something parking charge and was very very nice along with the entire staff. The place was sold out so we really could not change our room. This was very unfortunate but needless to say we will be remembering that hot uncomfortable room that cost over 200.00 dollars.
May 19, 2013
Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 1 out of 5 by R127 Disappointed
I was very disappointed in the room we were given. It seems we were occupying the second room in a two room suite. The bed was a trundle against the window, so close to the window I could barely get by to get into my side of the bed. The bed was too small for two people and neither of us slept well. I made this reservation months ago and was told upon checking that I was receiving an upgrade. Thank goodness I didn't get downgraded!
May 23, 2014
Rated 2 out of 5 by Matt Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013
Rated 4 out of 5 by Visitor120214 This hotel needs new mattresses
Stay was fine but the bed was so uncomfortable. I was suprised at how poor the mattress was. Also while I admire your "green" program I was surpised to particpaite you get no housekeeping. They don't even make your bed. My experience was not ideal. Staff is very friendly everyone really nice. But please let me keep my towel but get my bed made. Honestly I expected more service than this.
December 9, 2014
Rated 1 out of 5 by MyName Time for an update
Other than being in a good location and a friendly staff, there is nothing I can recommend about this location. Torn wallpaper, woodwork with chunks broken out of them, elevator that didn't work (I had to take the stairs down and through the a kitchen to get back to the lobby), walls that are paper-thin (don't expect a relaxing sleep if you have neighbors), and oh my the smell in my room.
January 17, 2013
Rated 2 out of 5 by fred Wifi and Water
My wifi experience was poor. After securing a wifi pass code the service was seriously flawed. A tech came to our room only to verify the poor reception in our room. This was not really an amenity, but only a poor excuse for wifi. We were given a choice to move, but with less than a day left it would have been not worth the option.
Secondly, the cold water coming from the bathroom was distinctly brown in color. This was after I had just brushed my teeth.and taken pills.
Manager was given a sample of the water. A small amount of SPG points have been credited, but suffice it to say very upsetting.
Thanks for reading this.
May 9, 2013
Rated 1 out of 5 by Besa5 The hotel was not up to standard.
Did not receive room until after 4:30 with check-in time of 3. The room's carpet needed vacuuming. There was dust on the carpet especially around the edges of the room. There is for charge of $50 per day up front for "amenities" in the room and there were none.
July 14, 2014
Rated 1 out of 5 by BizTraveler no way, stay anywhere else
I was EXTREMELY disappointed in this way, way, WAY overpriced motel. Where do I begin? $185 per night, and they have the GALL to charge for internet access. No accessible plugs in the room, I had to have them send up an extension cord. The toilet seat was as loose as a public restroom. The bed was like a big pillow, too soft for comfort. The pillows were also too soft. Just awful. Priced like a premium motel but I've stayed at motels costing a third of what I paid here that were much nicer. I am presently scheduled to stay at the Starwood property in Austin, Texas, in May, but if Starwood doesn't comp me something big quick I am changing my reservation to another chain.
March 10, 2013
Rated 5 out of 5 by CJ2014 The staff at this hotel were unbelievable! So accomodating and friendly!
The hotel was beautiful and in a great location in Baltimore. Plenty of things to do by the Harbor and plenty of places to eat. However, my FAVORITE part of this hotel was the unbelievable, friendly staff! If you called the front desk for something, they would take all the time needed to help you with any local tour questions. They would run anything you needed to your room. They even had personal wake up calls, and would call back if you said you weren't ready to wake up yet! They were just amazing, and it reminded me how impersonal other hotels are now-a-days! I would only stay here when going back to Baltimore!
March 8, 2014
Rated 5 out of 5 by JP32 Excellent location, great staff
I recently visited this SPG property the last day of travel in four different SPG hotels in four nights. By far, this was the best property and experience. The staff were friendly and attentive. LeRoy at the front desk was a notable stand out among them for his customer service skills and dedication in follow up.
January 3, 2013
Rated 1 out of 5 by rmani Stay elsewhere
Loud guests, thin walls. Paid for a king sized bed but had to be moved to a room with a queen because neighbors were yelling at 3am. second room the bed was so creaky it kept us awake all night. Extremely overpriced for what it is. Stay at a motel you won't be able to tell the difference.
July 1, 2013
Rated 2 out of 5 by Trickthetm Room had issues
Furniture was beat up. The room was on a corner facing the stadium which had a flashing light the curtains could not fully block. A hole formed when pieces of degrading drywall flew out when the person in the next room hit it with their suitcase. Staff was helpful though.
August 12, 2013
Rated 5 out of 5 by Adamandeve Location
This hotel was very nice and clean. The room was spacious plus we had access to the club floor....free drinks and snacks. Great location...Inner Harbor is about a 5 minute walk.
August 5, 2013
Rated 5 out of 5 by Metootie Above and beyond
From the moment we arrive at the Sheraton you just knew it was special; you were treated special. Some of the Sheraton properties we have been at have been lacking at that. During my stay I took ill and was rushed to the hospital. The staff went above and beyond expectations. They took care of my adult children with their. families until they knew what was going on. During a very difficult time they stepped in and showed the kindness that everyone hopes for but in this day and age do not always get. If there is some sort of award that they can be given I certainly believe they deserve it.
August 2, 2014
Rated 1 out of 5 by Jerry2345 Wanted to pack up and leave, but had a conference.
I was very unsatisfied with my stay and would not stay at Sheraton again. It was a shame because the local it great. Here are a few reasons:
1- when approached the front desk to check in, staff made us feel like we were bothering them. Also didn't care to call us when our luggage arrived late from the airport (was lost) We had to go down and ask one of the door guys and they helped us.
2- Room was dirty. Floor looked like it had not been touched. Dirty top covering of bed. Window ledge was caked with dust (beautiful view, but when I pulled back curtain it was not pretty). I would suggest a deep clean.
3-Requested a few extra towels, took an hour and a half and another phone call.
4-Workout room was dirty, dusty and lacked items stated in the "new and improved facility."
5-Overall unclean, finger prints all over front doors, and shining fixtures. Didn't want to touch a thing.
Positive, shining hope... the best part was the door staff, the guys were friendly and kind, didn't know much about local coffee shops or food, but sweet guys.
Also, the conference workers were so nice and provided great service. They all worked hard and did their job well. Kudos to door staff and conference workers, they saved the 5 days we had to be the hotel.
November 14, 2013
Rated 3 out of 5 by Wynnesayer Disappointed
I was extremely disappointed with how the hotel handled my stay. I had booked 2 rooms and I am a Starwood Gold member. I arrived at checkin at 4:30 pm and was told that my room was not ready. I was shocked since rooms are supposed to be ready at 3:30pm and we had an event that we were attending which required us taking a shower, changing our clothes, etc. I asked if there was any thing else available and she said no. I complained again and somehow the clerk was able to come up with a room. We had booked the Club floor-she did not tell me where the club room was-what the benefits were to being on the club floor and basically just dismissed us. That experience colored the rest of our stay there.
September 26, 2012
Rated 5 out of 5 by gale12 A hotel with a personal touch.
I was very happy with my stay at the Sheraton Inner Harbor. I travel almost every week of my life and have never felt the need to write a review for a hotel until now. The rooms were very comfortable and clean including the bathrooms. In addition to the hotel restaurant here is a comfortable bar and an attached high end restaurant. Finding Starbucks coffee available to make in my room was a nice surprise. Parking is also very convenient. With that said, what prompted me to write this review is the staff. They were extremely friendly and made a point to make me feel special. I felt like they wanted to go above and beyond to stand out in this way and want their guests to return because of it. It worked.
March 7, 2014
Rated 5 out of 5 by CambridgeTraveler A great inner harbor location, nice overall hotel
Upscale for the area, fantastic restaurant in lobby. Based upon status, was provided with a very nice upgraded corner room, with fantastic harbor views.
December 4, 2014