Rated 1 out of 5 by saltcity Ridiculous prices
I very rarely complain about my hotel stays, but I must this time. I have stayed in Sheraton Hotels many times, but have never before encountered such ridiculous charges for internet, which is is free in most hotels. Also LCD projector rental for $600! A new projector costs less! Also the prices in the restaurant were absurd. I was lucky enough to be warned beforehand. Breakfast for $30? Were the eggs laid by a golden hen?
Also the food for our conference was really terrible! The soup was cold, the filet mignon was tiny and dry. In the future, when planning events, I will certainly avoid the Sheraton Hotel chain.
August 5, 2013
Rated 5 out of 5 by bigbob222 great stay close to inner harbor & Orioles Park
I stayed here in mid august for the Yankees series. the location is great and the view from inside my room was exactly what I asked for. I paid to upgrade to the club floor and club room and the food and drinks in a word ENJOYABLE. I met 1 of the managers on duty Chuck P. and he made me feel welcome as a long time SPG member. The bellman are nice to deal with and the front desk staff took care of my every need. I hadn't stayed here in many years as I don't get to Baltimore too often. The stay was relaxing and the bed was very comfortable. I HIGHLY recommend staying here and im trying to come back im September for the next Yankees series but they are sold out. im going to try my best to stay here again. that's how much I enjoyed my stay.
August 13, 2014
Rated 5 out of 5 by JudyTS64 Great Location
Close to everything in the city. Clean, comfortable and safe.
August 21, 2014
Rated 3 out of 5 by Corpo25 Not up to speed
The first room I had was not vacumed.When I closed the curtains I saw a large, what looked like blood stain on the curtain. I called customer service and the gentlemen was most apologetic. I was upgraded and a kind bellman moved my luggage to another roon. The next day I noticed a hole and dripping above the toilet. I was offered another room, but since I was leaving the next day and enginering said I was in no danger, I stayed. Everytime the A/C unit would turn on a loud clanking noise followed. Needless to say I was woken several times through the night.
August 12, 2014
Rated 5 out of 5 by Amy456 Excellent Hotel
Great location. Helpful, friendly staff. Comfortable rooms. Block away from the Inner Harbor, surprisingly close to Camden Yards. Such a positive experience, we stayed an extra night. We have stayed in many different hotels in many different locations over the years and this hotel stands out as one of the best places we have ever stayed.
August 18, 2014
Rated 1 out of 5 by SS2014 <<<<< Horrible desk staff >>>>
Bell staff was great thats about the only thing I can say that was good about our stay.. front desk manager and staff were very unprofessional and gave me and my family a take it or leave it attitude when they told me my room was not ready... (we checked in 3 hrs after normal check in time of 3PM) I have three kids ... I would not recommend this hotel if your staying in area, you have several different hotels all in same area that are equally priced
July 21, 2014
Rated 2 out of 5 by Cbus Many broken items in room
Several items were nonfunctional or broken in the room including the closet doors, closet shelf, and towel shelf in the bathroom. There was very little light in the bathroom making it difficult to see in the shower. Staff was non-responsive after first request to bring fresh towels. They had cleaned the room but forgot to bring towels. It took two requests before they brought new towels.
August 15, 2014
Rated 5 out of 5 by CCS2112 Great mini-vacation
The proximity of the hotel to Camden Yards and the Inner Harbor make it an ideal place to stay! The hotel staff are friendly and helpful and willing to answer any questions we had. The room was comfortable and clean, but it was the staff who made it feel like home. Thanks for a great mini-vacation!
August 15, 2014
Rated 5 out of 5 by Nancy999 Incredible view, wonderful staff!
From the time we approached the lobby, the staff was welcoming, smiling and courteous. The view from our room was incredible, overlooking the entire Inner Harbor! We have been here before and we will definitely return.
August 15, 2014
Rated 5 out of 5 by DE2014 We had a fantastice time
We found the hotel extremely pleasant and was very convenient to Camden Yards and the Inner Harbor.
August 16, 2014
Rated 1 out of 5 by MayorMorial Needs Improvement
Please note: Since October, I have stayed at this hotel 9 times and 25 nights. Since that time I have experienced the following litany of mediocre to poor customer service:
1. The WiFi performance is so slow it is unbearable. How can a business hotel located right next to the convention center have such terrible WiFi performance? Have you considered investing in additional wireless access points and higher bandwidth from your ISP in order to boost the signal to meet customer expectations of typical internet speed?
2. The breakfast served in the club lounge is awful - a terrible daily selection of luke warm breakfast items that will meet the expectations of no one. This could be easily remedied with fresher ingredients and more time/effort in the kitchen; perhaps a fresh continental breakfast provided by a local baker.
3. The parking process is tedious; you have to validate parking each at the front desk each time you exit the garage. Then the attendant has to use an archaic metal swinging door to retrieve your parking validation; it's called a keycard swipe at the exit - get one. Automatic doors are needed that connect the hotel to the garage - It's a hotel - you should know that people are carrying bags and are unable to easily open the series of doors.
4. Speaking of the garage; the elevators have smelled of wet paint for weeks; and spilled paint on the elevator carpet was never properly addressed - a terrible first impression for your garage using guests. Parking costs upwards of $22/night - this hotel can do better.
5. To participate in the green program where one foregoes room cleaning in exchange for 500 SPG points per instance, one must place a card on the door every evening; then redeem the cards given at the front desk - Why can't I just opt in for this program at time of check-in? And then Starwood should remember this at every hotel I go to.
December 16, 2012
Rated 5 out of 5 by Starnight295 I liked this hotel
The staff were terrific. Mike was very good in getting us what we needed when we checked into the hotel.
August 14, 2014
Rated 4 out of 5 by MDK49 Beautiful Hotel but...
I took my son to Baltimore for the weekend and stayed at the Sheraton! My wife booked the hotel back in May. Upon arrival I was told that my reservation was for one night. I argued that it was for three nights but the hotel staff said I was wrong. I contacted my wife who forwarded the confirmation to me and I brought it back to the hotel front desk. They said they would change the reservation but had to change the type of room that was originally booked. Not happy with the way I was treated by the staff but the hotel was very nice!
August 4, 2014
Rated 3 out of 5 by DrDAK So dissatisfied
This was our third time returning to this Sheraton. In the past we were satisfied but this stay was a nightmare. I cashed in 11,000 SPG points for a club floor room. Well, I was in room 1420. Don't make that mistake. It's across from the Staff prep area for the club floor lounge. So, we were woken up early with a constant barrage of noise from the staffer overseeing things. The door slammed repeatedly, she was loud to everyone who passed, it ruined our sleep. As well, we stopped off at the Orioles Lounge for a nightcap and were greeted by a dirty table, staff who who didn't take our order, and when my wife ordered a coffee with a shot of Bailey's on the side it came already mixed into a lukewarm cup of coffee. The club floor lounge was no better. Tables were dirty, the staffer couldn't bus the plates without making a racket so loud people couldn't talk over it, and most people walked in, took one look, and walked out. I will say this though, the valet was fast and courteous. I'm an SPG Gold level member and for the first time I feel like I wasted my points. With some basic courtesy my stay wouldn't have been a disaster. Oh, and the topper, it was my 25th wedding anniversary. I have to return to Baltimore in October for work. I'll wait to see if this review is read and I receive a reply before I decide whether to spend my business's money on this property.
August 13, 2014
Rated 4 out of 5 by Todd222 Stay would have been EXCELLENT if the Internet was faster
Everything about my stay was Excellent, except the internet. I had to call multiple times because the wifi was so slow, I was unable to perform basic tasks such as check email and browse the web. A credit to my SPG account of 5,000 points would be appreciated.
August 11, 2014
Rated 5 out of 5 by MarriedATraveler Staff
I would like to share with you my recent experience with the Sheraton Inner Harbor Staff. My husband, Sam, travels most every week and always books with SPG. I have made trips in the past to visit, as well as staying overnight with my mother for a medical appointment at Johns Hopkins. She and I both were so pleased with the staffs assistance with transportation to the hospital.
My reason for reaching today, is to share how phenomenal your Inner Harbor Team really is! My husbands birthday is today and I couldn’t make the trip. I contacted Maria Eleazar on Monday in hopes on any assistance with making today a birthday surprise. She immediately jumped on board and offered suggestions. We agreed on and idea but based on changes in his audit we had to make adjustments, Maria quickly went to into action.
Since Im doing all of the planning from Texas I was at the mercy of Fedex. The delivery times changed and I began to panic. Maria offered to go the station to retrieve his gift (I was floored!!). The office was closed. That brings us to today, Maria was off so I was a little nervous that things may not work out… BUT let me say things went better than I could of planned. I called once I received the confirmation of delivery, Kathleen Curtis answered and continued to WOW me! She knew who I was and said the entire team had been waiting on the package. Not only did she know what was needed she reassured me that she would personally deliver my husbands gift herself to his office.
The entire team allowed me to show my husband how much he means to me even when I couldn’t be there to show him.
Special Thanks to Maria, Kathleen, Joshua Brown, and Monica Floyd. I will never forget how that went above and beyond exceeding anything I could of asked!
Kelli , on behalf of my Husband SPG Platinum Member.
August 14, 2014
Rated 1 out of 5 by KingC The only good thing was the location
I travel a lot, and have seen a lot of hotels. My experience with the Sheraton Inner Harbor was easily my worst ever. At first, I was just given a key that didn't fit my room. When I got a new key, I discovered that someone else was already in my room and asleep! On the third try, I was given another room. This no-smoking room REEKED of cigarette smoke, and the toilet did not flush. We got in late (around midnight), and went right to bed -- only to be awoken by a gang of teenagers running and screaming down the hallways for over an hour. Security came up, but the noise continued all night. When I went to check out, and expressed my frustration, the day manager did not bother to apologize, and just said that he could offer me something for my trouble ONLY IF I WAS A PREFERRED GUEST! Not only did I not want to register for this service, but I didn't want any benefits towards a future stay, since I have no intention of ever staying at a Sheraton or Starwood hotel again.
December 3, 2012
Rated 1 out of 5 by Besa5 The hotel was not up to standard.
Did not receive room until after 4:30 with check-in time of 3. The room's carpet needed vacuuming. There was dust on the carpet especially around the edges of the room. There is for charge of $50 per day up front for "amenities" in the room and there were none.
July 14, 2014
Rated 2 out of 5 by Alabamabronygirl Not worth the money
Short on amenities for the charge. Staff friendly but disorganized. Room not cleaned fully from previous guest when we checked in. Wifi system both clunky and overpriced. Valet, which is basicly non optional based on parking around location, were less than timely and the garage manager had a bad attitude. Everything about this visit was subpar. Hotel stood out as only disappointment on otherwise enjoyable trip.
August 8, 2014
Rated 4 out of 5 by Theresa92 Close to Inner Harbor
Close to the activities/restaurants in the Inner Harbor. Great service. Decent food in restaurant. Upgraded us to Club level - which was a nice bonus.
August 10, 2014
Rated 2 out of 5 by mrwas not happy
Stuck elevators, small pool along with a very slow housekeeping experience. Staff needs to be customer focus and not rude. Very unhappy with the stay.
August 7, 2013
Rated 5 out of 5 by jjdmmom Excellent place to stay when visiting Baltimore's Inner Harbor
Excellent place to stay when visiting Baltimore's Inner Harbor.
January 14, 2013
Rated 3 out of 5 by mookiekb Very friendly staff
OK accomodations but extremely friendly and helpful staff.
December 12, 2011
Rated 4 out of 5 by FranknOK Great location
The hotel has a great location. However, I had incredible trouble with electronics. First is was no or very slow internet connections then the TV went out suddently.
What the hotel lacks in these areas they more than make up for in the incredible staff. These are some of the nicest and most attentive staff at any Sheraton I've ever stayed at. From the door men, housekeepers and the great folks at the front desk who went above and beyond to help with the electronic problems. I would stay there again because of the staff alone!
August 1, 2014
Rated 4 out of 5 by BronyMom Nice hotel in a great location
Room was clean & decor up-to-date. Very comfortable king bed, desk with plenty of outlets for electronics, nice view of the inner harbor. standard hotel bath, but very clean. free bottled water and starbucks in room also. staff friendly & helpful, elevators efficient, and lobby was nice. Great location near Oriole Park and Convention Ctr. Self park or valet. Food & svc at Oriole Grille was good. Prices were hotel caliber. Enjoyed my stay.
August 4, 2014
Rated 4 out of 5 by TheMrs Leroy Smith deserves a raise & promotion
Attached is the review I sent to TripAdvisor & Yelp. Please share with your staff. Thank you!
My husband and I stayed at this property because we were seeing a play at the nearby Lyric Center. We would normally drive to Baltimore from New Jersey but this trip, we took the bus. We arrived at the Sheraton at around 10am and figured we had NO chance of checking into a room that early. However, we had the pleasure of being assisted by Leroy Smith and we were so glad!! He greeted us with a warm smile and professional attitude...he was also impeccably groomed, which for me is a huge plus. Nothing worse than seeing an employee looking thrown together. He never mentioned the fact that we were hours early for check-in; he simply found us a room, gave us our key and bid us a good day. Here is the rest of the breakdown:
Hotel: VERY clean! I even saw a woman going up and down the escalator with a sweeper. I was impressed.
The room: We were in room 726; a very nice corner room with ok views. The room was SPOTLESS. Again...very impressed.
Staff: The gentlemen at the front (doorman I believe) were very nice. They always greeted us as we came in and left out and were very good with assiting us with cabs and information. All of the staff members I came in contact with were extremely pleasant. Another plus!
Restaurant: We ate at Orioles Grille Bar for breakfast. Juan was our server and was very good. He was very attentive but not overbearing. There was also a woman who was refreshing the food who was very nice (I want to say her name was Linda but I'm not sure). The food was pretty good. No complaints. We also ate at Orioles for a late night snack. My husband got a cheeseburger and I had loaded fries. Both were good. Even though we came in 15 minutes before quitting time, they took our order with a smile. Very much appreciated.
Location: Very close to everything. Prime location for entertainment, restaurants and of course the Inner Harbor.
The ONLY reason I gave this hotel 4 stars is because of the location of the bathrooms; they are on the 2nd floor and kind of hard to find. Besides that, this hotel is a winner. We will be coming back.
January 30, 2012
Rated 3 out of 5 by Fratcastle Elevator
I have heard from friends about being placed next to the elevator but have never experienced it for myself. Considering the fact that I stayed for 4 days, I wouldn't expect to be placed next to the elevator which runs all night long. One might think these rooms would be the last to be assigned and perhaps it was but I didn't see that many people in the hotel.
August 5, 2014
Rated 2 out of 5 by MrSpaceG Not enough Outlets/No Oriole game
First thing we saw when we entered the room was a power strip stretched out to plug in the TV. The TV plug was hanging out of the power strip and the power strip plug was hanging out of the wall. This was up against the window so as my kids went to look out the window it was not safe.
And we chose this hotel because it was the "Official Hotel of the Baltimore Orioles". Well we were extremely disappointed that the TV channel with the Oriole game (MASN) was not on the TVs in our room! We had to go to the Orioles themed restaurant in the hotel, which was a bit on the pricy side.
Well will stay at a different hotel on out next visit to Baltimore City.
June 9, 2013
Rated 1 out of 5 by Cher2Sky I would not recommend this hotel.
The staff, especially those at the front desk, of the Sheraton Inner Harbor hotel were not helpful at all. I booked three rooms there for my family to attend my mother's funeral. They had two of our rooms ready, but only gave us keys to one of them, and the third one wasn't ready despite the fact it was after the 3 pm check in time. They were short and dismissive when we tried to narrow down when the 3rd room would be ready. They need people relations training over there.
September 2, 2013
Rated 2 out of 5 by ConferenceAttendee117 Look elsewhere
Other than its convenient location near the Baltimore Conference Center and inner harbor this Sheraton is not worth the money. The lobby is dark and musty as are most of the hallways. My room also smelled dank and old. I think the entire hotel could use new carpeting. They charge you $8/day for Wifi!!! What is this 1998??? It's about as fast as 56K dial-up; I couldn't even watch a video on YouTube without it pausing every 5 seconds. You can upgrade to "high-speed Wifi" for $13/day as if $7/day wasn't enough of a ripoff already. The breakfast buffet is one of the worst I've ever seen and is waaaaayyyy over priced. Honestly there are a ton of hotels in downtown Baltimore, just find another on and save yourself the hassle of staying at this dump. Only positive is that the staff were friendly and responsive to our needs.
July 26, 2013