Rated 4 out of 5 by ray1953 great location
The hotel was great. Wish the Oriole Grille had more items on the menu. Staff was fabulous and proximity to inner harbor and stadiums is perfect.
September 16, 2014
Rated 5 out of 5 by LMae Sheraton Inner Harbor Hotel
This Sheraton Hotel is excellent, is in a great location, has wonderful views and the staff is exceptional.
September 15, 2014
Rated 4 out of 5 by Bobtail close to Baltimore Conv. Cntr.
This hotel is adjacent to the Balt. Conv. Cntr., and only a couple of blocks from the Inner Harbor area. It was very convenient for me. Quiet, comfortable stay.
September 14, 2014
Rated 5 out of 5 by BeachDog Great facility at great location
Perfect location in Baltimore. Ten minute walk to the Inner Harbor and the Star Spangled Event, and twenty minute walk to the M&T Bank Stadium to attend the Ravens football game.
September 13, 2014
Rated 4 out of 5 by Kdd1991 This hotel offers a club room
I was upgraded to a club room for the duration of my stay. The room itself was not as impressive as I expected, but the club lounge was a nice perk. The breakfast was very good (eggs, sausage/bacon, bread options). There was complimentary water and soda, as well as snacks throughout the day.
September 8, 2014
Rated 1 out of 5 by saltcity Ridiculous prices
I very rarely complain about my hotel stays, but I must this time. I have stayed in Sheraton Hotels many times, but have never before encountered such ridiculous charges for internet, which is is free in most hotels. Also LCD projector rental for $600! A new projector costs less! Also the prices in the restaurant were absurd. I was lucky enough to be warned beforehand. Breakfast for $30? Were the eggs laid by a golden hen?
Also the food for our conference was really terrible! The soup was cold, the filet mignon was tiny and dry. In the future, when planning events, I will certainly avoid the Sheraton Hotel chain.
August 5, 2013
Rated 5 out of 5 by Metootie Above and beyond
From the moment we arrive at the Sheraton you just knew it was special; you were treated special. Some of the Sheraton properties we have been at have been lacking at that. During my stay I took ill and was rushed to the hospital. The staff went above and beyond expectations. They took care of my adult children with their. families until they knew what was going on. During a very difficult time they stepped in and showed the kindness that everyone hopes for but in this day and age do not always get. If there is some sort of award that they can be given I certainly believe they deserve it.
August 2, 2014
Rated 4 out of 5 by Sam4848 Parking
I was directed to the parking garage before being checked in. We parked on the 7th level. Signage was poor as we did not see the elevator sign so we took the stariway. We went down 7 floors with our luggage only to find that the hotel lobby is on the second level. For those like us it would be nice to have a sign at the second level that that is the lobby level. We found the entrance near the elevator.
September 1, 2014
Rated 5 out of 5 by RichardO Oriole fan paradise
Two block walk to Oriole Park providing you with a luxurious room close to Inner Harbor, Horseshoe Casino and numerous other attractions. Loved waking up and looking out the window to see Camden Yards.
September 2, 2014
Rated 1 out of 5 by MayorMorial Needs Improvement
Please note: Since October, I have stayed at this hotel 9 times and 25 nights. Since that time I have experienced the following litany of mediocre to poor customer service:
1. The WiFi performance is so slow it is unbearable. How can a business hotel located right next to the convention center have such terrible WiFi performance? Have you considered investing in additional wireless access points and higher bandwidth from your ISP in order to boost the signal to meet customer expectations of typical internet speed?
2. The breakfast served in the club lounge is awful - a terrible daily selection of luke warm breakfast items that will meet the expectations of no one. This could be easily remedied with fresher ingredients and more time/effort in the kitchen; perhaps a fresh continental breakfast provided by a local baker.
3. The parking process is tedious; you have to validate parking each at the front desk each time you exit the garage. Then the attendant has to use an archaic metal swinging door to retrieve your parking validation; it's called a keycard swipe at the exit - get one. Automatic doors are needed that connect the hotel to the garage - It's a hotel - you should know that people are carrying bags and are unable to easily open the series of doors.
4. Speaking of the garage; the elevators have smelled of wet paint for weeks; and spilled paint on the elevator carpet was never properly addressed - a terrible first impression for your garage using guests. Parking costs upwards of $22/night - this hotel can do better.
5. To participate in the green program where one foregoes room cleaning in exchange for 500 SPG points per instance, one must place a card on the door every evening; then redeem the cards given at the front desk - Why can't I just opt in for this program at time of check-in? And then Starwood should remember this at every hotel I go to.
December 16, 2012
Rated 4 out of 5 by jwmo Great Hotel Location
This is wonderful facility with a great location. We had a family reunion with 4 rooms on the 14th floor. The Club room was exceptional with food and service. But the Club room door banged from 6 am to closing. The Club room door definitely needs a soft close. Also one of the room had issues with the AC. The reservation for connecting rooms also did not happen. The staffed worked with us to correct the room issues. But the location is wonderful
August 23, 2014
Rated 1 out of 5 by KingC The only good thing was the location
I travel a lot, and have seen a lot of hotels. My experience with the Sheraton Inner Harbor was easily my worst ever. At first, I was just given a key that didn't fit my room. When I got a new key, I discovered that someone else was already in my room and asleep! On the third try, I was given another room. This no-smoking room REEKED of cigarette smoke, and the toilet did not flush. We got in late (around midnight), and went right to bed -- only to be awoken by a gang of teenagers running and screaming down the hallways for over an hour. Security came up, but the noise continued all night. When I went to check out, and expressed my frustration, the day manager did not bother to apologize, and just said that he could offer me something for my trouble ONLY IF I WAS A PREFERRED GUEST! Not only did I not want to register for this service, but I didn't want any benefits towards a future stay, since I have no intention of ever staying at a Sheraton or Starwood hotel again.
December 3, 2012
Rated 1 out of 5 by SS2014 <<<<< Horrible desk staff >>>>
Bell staff was great thats about the only thing I can say that was good about our stay.. front desk manager and staff were very unprofessional and gave me and my family a take it or leave it attitude when they told me my room was not ready... (we checked in 3 hrs after normal check in time of 3PM) I have three kids ... I would not recommend this hotel if your staying in area, you have several different hotels all in same area that are equally priced
July 21, 2014
Rated 2 out of 5 by mrwas not happy
Stuck elevators, small pool along with a very slow housekeeping experience. Staff needs to be customer focus and not rude. Very unhappy with the stay.
August 7, 2013
Rated 5 out of 5 by jjdmmom Excellent place to stay when visiting Baltimore's Inner Harbor
Excellent place to stay when visiting Baltimore's Inner Harbor.
January 14, 2013
Rated 3 out of 5 by mookiekb Very friendly staff
OK accomodations but extremely friendly and helpful staff.
December 12, 2011
Rated 5 out of 5 by bigbob222 great stay close to inner harbor & Orioles Park
I stayed here in mid august for the Yankees series. the location is great and the view from inside my room was exactly what I asked for. I paid to upgrade to the club floor and club room and the food and drinks in a word ENJOYABLE. I met 1 of the managers on duty Chuck P. and he made me feel welcome as a long time SPG member. The bellman are nice to deal with and the front desk staff took care of my every need. I hadn't stayed here in many years as I don't get to Baltimore too often. The stay was relaxing and the bed was very comfortable. I HIGHLY recommend staying here and im trying to come back im September for the next Yankees series but they are sold out. im going to try my best to stay here again. that's how much I enjoyed my stay.
August 13, 2014
Rated 3 out of 5 by Corpo25 Not up to speed
The first room I had was not vacumed.When I closed the curtains I saw a large, what looked like blood stain on the curtain. I called customer service and the gentlemen was most apologetic. I was upgraded and a kind bellman moved my luggage to another roon. The next day I noticed a hole and dripping above the toilet. I was offered another room, but since I was leaving the next day and enginering said I was in no danger, I stayed. Everytime the A/C unit would turn on a loud clanking noise followed. Needless to say I was woken several times through the night.
August 12, 2014
Rated 4 out of 5 by TheMrs Leroy Smith deserves a raise & promotion
Attached is the review I sent to TripAdvisor & Yelp. Please share with your staff. Thank you!
My husband and I stayed at this property because we were seeing a play at the nearby Lyric Center. We would normally drive to Baltimore from New Jersey but this trip, we took the bus. We arrived at the Sheraton at around 10am and figured we had NO chance of checking into a room that early. However, we had the pleasure of being assisted by Leroy Smith and we were so glad!! He greeted us with a warm smile and professional attitude...he was also impeccably groomed, which for me is a huge plus. Nothing worse than seeing an employee looking thrown together. He never mentioned the fact that we were hours early for check-in; he simply found us a room, gave us our key and bid us a good day. Here is the rest of the breakdown:
Hotel: VERY clean! I even saw a woman going up and down the escalator with a sweeper. I was impressed.
The room: We were in room 726; a very nice corner room with ok views. The room was SPOTLESS. Again...very impressed.
Staff: The gentlemen at the front (doorman I believe) were very nice. They always greeted us as we came in and left out and were very good with assiting us with cabs and information. All of the staff members I came in contact with were extremely pleasant. Another plus!
Restaurant: We ate at Orioles Grille Bar for breakfast. Juan was our server and was very good. He was very attentive but not overbearing. There was also a woman who was refreshing the food who was very nice (I want to say her name was Linda but I'm not sure). The food was pretty good. No complaints. We also ate at Orioles for a late night snack. My husband got a cheeseburger and I had loaded fries. Both were good. Even though we came in 15 minutes before quitting time, they took our order with a smile. Very much appreciated.
Location: Very close to everything. Prime location for entertainment, restaurants and of course the Inner Harbor.
The ONLY reason I gave this hotel 4 stars is because of the location of the bathrooms; they are on the 2nd floor and kind of hard to find. Besides that, this hotel is a winner. We will be coming back.
January 30, 2012
Rated 2 out of 5 by MrSpaceG Not enough Outlets/No Oriole game
First thing we saw when we entered the room was a power strip stretched out to plug in the TV. The TV plug was hanging out of the power strip and the power strip plug was hanging out of the wall. This was up against the window so as my kids went to look out the window it was not safe.
And we chose this hotel because it was the "Official Hotel of the Baltimore Orioles". Well we were extremely disappointed that the TV channel with the Oriole game (MASN) was not on the TVs in our room! We had to go to the Orioles themed restaurant in the hotel, which was a bit on the pricy side.
Well will stay at a different hotel on out next visit to Baltimore City.
June 9, 2013
Rated 5 out of 5 by Amy456 Excellent Hotel
Great location. Helpful, friendly staff. Comfortable rooms. Block away from the Inner Harbor, surprisingly close to Camden Yards. Such a positive experience, we stayed an extra night. We have stayed in many different hotels in many different locations over the years and this hotel stands out as one of the best places we have ever stayed.
August 18, 2014
Rated 5 out of 5 by JudyTS64 Great Location
Close to everything in the city. Clean, comfortable and safe.
August 21, 2014
Rated 1 out of 5 by Cher2Sky I would not recommend this hotel.
The staff, especially those at the front desk, of the Sheraton Inner Harbor hotel were not helpful at all. I booked three rooms there for my family to attend my mother's funeral. They had two of our rooms ready, but only gave us keys to one of them, and the third one wasn't ready despite the fact it was after the 3 pm check in time. They were short and dismissive when we tried to narrow down when the 3rd room would be ready. They need people relations training over there.
September 2, 2013
Rated 2 out of 5 by ConferenceAttendee117 Look elsewhere
Other than its convenient location near the Baltimore Conference Center and inner harbor this Sheraton is not worth the money. The lobby is dark and musty as are most of the hallways. My room also smelled dank and old. I think the entire hotel could use new carpeting. They charge you $8/day for Wifi!!! What is this 1998??? It's about as fast as 56K dial-up; I couldn't even watch a video on YouTube without it pausing every 5 seconds. You can upgrade to "high-speed Wifi" for $13/day as if $7/day wasn't enough of a ripoff already. The breakfast buffet is one of the worst I've ever seen and is waaaaayyyy over priced. Honestly there are a ton of hotels in downtown Baltimore, just find another on and save yourself the hassle of staying at this dump. Only positive is that the staff were friendly and responsive to our needs.
July 26, 2013
Rated 2 out of 5 by Frank Hot room with dirty shower water in sink
My son and I stayed in room 725. We checked in at 530PM after driving in 2 hrs. of traffic from the University of Maryland to the hotel. The Pres. was in Baltimore that that and the first lady was at UMD. We couldn"t wait to get checked in and relax. Well the room was 82 degrees and we called 5 times and the engineer came to the room 4'xs to work on the air. Also everytime the room next to us took a shower our sink would bubble up and over. We had a horrible time and we roasted all night. We checked out and Latisha was marvelous and took care of our twenty something parking charge and was very very nice along with the entire staff. The place was sold out so we really could not change our room. This was very unfortunate but needless to say we will be remembering that hot uncomfortable room that cost over 200.00 dollars.
May 19, 2013
Rated 5 out of 5 by Platinumismymiddlename Great hotel, I am glad I didn't let negative reviews scare me off
I just completed a 5 day stay at this hotel with my two young children. I am Starwood Platinum 100 ( 100 days in starwoods this year, plus other chains!) so yes, I travel a lot for both work and fun, so I feel qualified to write an objective hotel review. This is a great hotel. I had read some negative reviews online and looked into other hotels in the area just on case and decided to just check in for one night and if it was terrible, we'd move on. We gladly stayed the whole 5 nights. Clean fresh rooms, excellent staff at the front desk, housekeeping and in the club lounge. The pool is just big enough to tire kids out, great workout facilities, excellent location for doing everything in the inner harbor, nice view, nice linens, comfortable clean rooms, I can say I 100% have no complaints. Nice job, staff of the Inner Harbor Sheraton!
December 13, 2012
Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 1 out of 5 by Besa5 The hotel was not up to standard.
Did not receive room until after 4:30 with check-in time of 3. The room's carpet needed vacuuming. There was dust on the carpet especially around the edges of the room. There is for charge of $50 per day up front for "amenities" in the room and there were none.
July 14, 2014
Rated 2 out of 5 by Matt Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013
Rated 2 out of 5 by Cbus Many broken items in room
Several items were nonfunctional or broken in the room including the closet doors, closet shelf, and towel shelf in the bathroom. There was very little light in the bathroom making it difficult to see in the shower. Staff was non-responsive after first request to bring fresh towels. They had cleaned the room but forgot to bring towels. It took two requests before they brought new towels.
August 15, 2014