Rated 5 out of 5 by kevbot Quick Stopover
Stopped here several days after a previous stay and found a consistent experience coinciding with my first review.
February 8, 2014
Rated 3 out of 5 by RogerD408 Nice Stay, but...
Booked a point stay here early April, was told the only rooms available were double bed club level and 5500 points. Got to the property and asked about a king and there was one available but it wasn't club level. Asked for the 1500 extra points to be refunded and told that would be done. However, the 1500 points never got posted. Attempted to contact property using their email link posted on their web page and no response. Contacted SPG and they adjusted my account within minutes! Never any response from the property.
Went up to the lounge for breakfast and no one was there. No sign or anything. Called the front desk and was told breakfast was in the restaurant downstairs along with all the soccer teams staying there. :(
April 24, 2012
Rated 5 out of 5 by Connie713 Great stay...great staff
I had the pleasure of staying at the Sheraton Dallas Hotel by the Galleria in November, 2013 while in Dallas for business. I'm not a fan of chain hotels but this one was a most pleasant surprise. Thoroughly enjoyed my stay, largely because of the highly professional and friendly staff....everyone from the van drivers, to the front desk staff, from the lunch server to the restaurant managers. The appearance and cleanliness were top-notch and pleasant. I was trying to think of something to mention that would need improvement but I came up empty. I'd like to single out a few individual staffers who impressed me very much: Shunte (front desk agent), Ben (valet/van desk), and everyone in The Front Yard Restaurant (Pete Hernandez, Stephen Williams, Fernando, Valerie and Maribel). I usually make it a practice to avoid restaurants in hotels, but I'm glad I changed my mind this time. I would definitely choose to stay there again if in Dallas, and highly recommend it to anyone else. It always comes down to the staff!
Kansas City, MO
November 25, 2013
Rated 5 out of 5 by Mia430 Exceeded My Expectations
WOW!!!!!!!!!! I mean they really exceeded my expectations. Quick check-in, no waiting for my room to be ready.The room size was great, Nice and Clean. Plenty of towels. Shuttle service to and from the Galleria Mall. EXCELLENT breakfast buffet, free parking and internet for that weekend. 24 hour security. The staff Awesome. Best hotel bar I have been to in a long time. To me it was better than the Bar/s in Vegas. Can't wait to go back.
August 5, 2013
Rated 4 out of 5 by PlatinumJames Second Chance
I stayed here a few months ago and did not have a great experience. The manager reached out to me and apologized and asked if I would come back again.
I didn't think I ever would but sometimes, just like people, hotels have bad days too.
This time around I enjoyed my stay much more than the first time. There were still some issues but my main complaints were over the staff and their behavior last time. This time, however, the staff performed at a much higher level than before. Proper greetings, positive engagement, even when giving negative news they did it in such a manner that it didn't feel that way. A really great improvement.
The hotel lobby and public areas are newly redone and are very fresh and modern. The rooms are very nice but the bathrooms are ridiculously small though. With out a major redo this hotel is just stuck with it's tiny bathrooms - the kind where you have to stratal the toilet to get out of the way of the door to close it. Is it fair to criticize a hotel for tiny bathrooms? Probably not, but the owners should think about a more extensive renovation next time to bring some luxury to the bathrooms.
My room was on the top floor (club level) directly in front of the elevator. Not so great of a location. The drone of the elevator penthouse was constant and come morning the activity in front of the elevators was very noticeable. I have stayed here before and never had that problem, however, so I think it is exclusive to that room location.
My platinum status brought me no upgrade. I have stayed at this hotel twice since it was remodeled and several times prior to that and have only been upgraded once. Until this visit and the one time I was upgraded to a junior suite, they never acknowledged my platinum status other than the paper jacket around my key card. This time he verbally acknowledged my platinum status and politely apologized that he could not upgrade me because they were very full, a true statement since there was only one spot left in parking lot upon my arrival.
One of my pet peeves with this hotel is that it doesn't have many suites. It has 14 junior suites and one presidential suites, which they try and charge a laughable $800 a night for. It is only double the size of standard room (500 sq.ft. if that) and even when it is 11:00 PM at night and it is still listed on the website for sale, they will never put anyone in it as a platinum guest.
I have to say, sans upgrades and room location, my stay here this time around was MUCH more enjoyable this time around.
I will give it another stay in the near future.
December 2, 2013
Rated 5 out of 5 by Emonallica Great 1 Night Stay
We stayed at Sheraton Dallas Hotel by the Galleria just for a night. We arrived very late and the receptionist upgraded us to the Club Floor, which was very nice of him. Unfortunately, the Club Lounge was closed during the Christmas time. We were given complementary breakfast at the hotel restaurant. The lobby is nicely renovated for a Sheraton and the room was clean. We had a great 1 night stay.
The only negative I could mention about this hotel is the road construction on highway 635. Traffic can be bad at times. But this has nothing to do with the hotel itself. This is a great Sheraton to stay at.
January 8, 2014
Rated 4 out of 5 by JohnF Frog78
I stayed the night before they renovated, and it needed it. The lobby was really nice.
They needed snacks in the club lounge, the breakfast buffet was good, a little under staffed.
They should have spent some money on the elevators, a scary ride.
The only thing I didn't like was the $10 parking fee.
April 18, 2012
Rated 5 out of 5 by Frank8 Excellent stay!
Hotel room was clean and comfortable. Received upgrade and free parking for being platinum SPG member. Will come again.
December 20, 2013
Rated 5 out of 5 by Lanny17 Outstanding in all respects
From the moment I walked through the door the staff was friendly, helpful and treated me like royalty. The room was spotless and well furnished. The breakfast was delicious and the waitstaff friendly and efficient.
Would recommend to anyone looking for a top notch place in Dallas.
December 22, 2012
Rated 5 out of 5 by Joe24 Great hotel for the price
I travel every week and this hotel has a great staff, main level was recently renovated, and solid fitness center!
March 27, 2013
Rated 3 out of 5 by oliver1127 The lobby is nicer than the rooms
I expected the hotel to be nicer based on how great the lobby looked. The bathrooms are very small, and the design of the counter height, mirror placing etc made for a strange feeling. The door opens directly in front of the toilet and shower. Very claustrophobic. The sound from the very busy highway is annoying. The parking lot situation doesnt make sense...they have it gated off with 2 different gates. why?
January 16, 2014
Rated 5 out of 5 by kevbot Modern for a Sheraton
This Sheraton was particularly modern and updated on the inside for a Sheraton. Typically I find most Sheraton's to be of a mediocre design and appointment. This Sheraton however had a very modern feel. The club lounge was closed becuase of the Christmas holiday and as a result we were given a voucher for free breakfast in the restaurant as well as 2 free appetizers in the bar. The bar was very nice and the bartender was very friendly. The older man working the breakfast buffet, I believe he was Hispanic, was one of the most friendly hotel employees I have encountered in the Starwood collection of hotels. He was a pleasure to talk to and made my wife and I's day. The location is convenient to both I-635 as well as the shopping and eateries of the Galleria.
January 3, 2014
Rated 5 out of 5 by Phoenix13 Wonderful Service
Our annual romantic vacation turned into a "stay-cation" after a series of unfortunate events. But nonetheless, I was looking forward to a great weekend. I was wrong: IT WAS A WONDERFUL WEEKEND! Upon checking in, I was promptly greeted by Edgar at the SPG designated check-in counter. Shaute assisted with the correction to the wireless internet charge upon checkout. GREAT SERVICE ALL AROUND!
October 29, 2013
Rated 4 out of 5 by Luchy Extra Mile
Club level room with no staff support on weekends. It should always be open for gold members with appropriate staff support.. found romm very messy.
January 15, 2014
Rated 2 out of 5 by Tiff54 Double Charged for Room!!!
my original reservation was for 3 nights, I called on the 2nd night and added 2 addtional nights. Once I checked out I reviewed my bank account and saw that I was not only charged for my 5 nights but an additional charge for 2 more nights. I called the hotel to have the charges investigated. I was advised that they showed me checked into rooms 707 & 705. Once it was confirmed that I was only in room 707, I was told the charge would be credited back to my account. I waited a week and still no refund. I called back to the hotel and spoke to Ben to check the status of my refund and he found no refund had been processed at all! So the original person I spoke to did nothing! Ben issued the refund and after over 2 weeks of waiting my account was finally refunded. The business practices of this hotel leave much to be desired. I will not be back, I don't think I can trust them with my bank account info again!
January 30, 2013
Rated 4 out of 5 by MPLSGUY Almost perfect
This is a fine hotel with a great staff. The only complaint I have is the in room coffee. It's Maxwell house and not Starbucks as they have at every other Sheraton I visit. It may be minor to some but for me the in room coffee is something I enjoy. Bring back the Starbucks
July 23, 2013
Rated 2 out of 5 by JSL28 Not what I hoped for
Recently remodeled, clean room.
Road construction in front of hotel made it difficult to travel to and from the hotel.
Parking gate was not working properly. Had problems entering as soon as we checked in and then when leaving later on we could not get out. My husband had to park and go into the front desk 3 times before he was told to just press the "help button" and they would buzz the gate and let us out. The gates only worked twice the two days we were there. The second day we noticed they left both gates open all the time...problems? No charge for the parking thou.One elevator never worked while we were there. The first morning when leaving for the day 2 of the 3 elevators were not working. We took the stairs!One night when we arrived back (10pm)the lights in the lobby area were off...not sure why.The bathroom had no "Roll in shower". Tub/shower together. TINY bathroom, low ceilings.
A/C fan rattled when running making to difficult to sleep.
Breakfast was not included.
This hotel is not a 4-star hotel.
April 1, 2013
Rated 2 out of 5 by GATraveler Still in need of work
Not what I expected for a newly renovated hotel. It's pretty obvious the lobby area was the focus for the improvements. This was my first stay at this hotel so I can't compare it to the pre-renovation status. The lobby is beautiful and I was told by a representative at the front desk the leather wall behind the check-in cost $20,000. I would have spent that money elsewhere.
Most of the furniture in the room appeared to be new. The 2002 CD alarm clock could have stood an update. In the bath, the fixtures were worn and light fixture rusted so those must not have been included in the updates. The thermostat in my room kept going off and on and the toilet made a hissing noise all night.
Getting into the club lounge (which I had to ask where it was because I wasn't told at check-in) required two trips back downstairs as my room key would not open the door. The second time I was given a separate card just for club access.
Room service menu and service hours is limited. If you'll be arriving late, be sure to eat on your way to the hotel.
May 9, 2012
Rated 5 out of 5 by SteadyAT Better than expected
I was somewhat hesitant to book this location based on the reviews, but took the chance because the location was close to where I had meetings.
I was unable to check-in early (around 1pm); the front desk clerk was very apologetic but explained they were fully booked the night before, and no one would be able to check-in before 3pm. He offered to store my bags, but because I had my computer, I declined. I finally checked in after 9pm (after my meetings), and I was offered late check-out, which I accepted.
My room was great - everything was in order. Apparently, the Club Lounge was not ready yet, but I skipped breakfast anyway. I had lunch in the Front Yard (lobby bar/restaurant). The food was very good, and reasonably priced, and the bartender friendly but not intrusive.
WIFI was fine in the room, and I appreciated the late check-out which gave me some time to catch up on emails and work before a late afternoon meeting.
I would stay at this location again, and hopefully, will have more time to visit the Galleria Mall that is very close-by!
July 19, 2012
Rated 5 out of 5 by LRiz10 Great place, great price
I'm an SPG Gold member, and this is a pretty good Cat 2 property. The renovation looks great, and teh rooms were fine. Only annoying thing was $10 parking, but that's not a huge deal!
May 16, 2012
Rated 1 out of 5 by Alm2012 Fees for parking and internet
$10 fee a day for parking!!!!! thats unacceptable and another $12.95 for wi-fi internet a day. I will never comeback to this hotel.
May 13, 2012
Rated 5 out of 5 by Lindsay Great hotel!
This hotel was lovely! From the time we arrived till the time we checked out, the staff was very friendly and accommodating. We specifically want to recognize Tabatha at the front desk. We arrived early and we also booked the wrong size room for our group. She acted like it was no big deal - she easily changed our room and let us check in early and was able to keep us on the Club level. And then she offered to give us a tour of the facilities. She went above and beyond and was so friendly. My husband and I travel a lot and we rarely have such great customer service from hotel staff. She's a true gem!
Now, onto the hotel. The renovation was done beautifully, however the pool area was very disappointing! Not inviting at all and lacked a hot tub. A hot tub is practically a must for us when we travel.
The room was nicely done, but the bathroom is super tiny. Not a problem if there is only 1 or 2 people in the room, but we had 4. But the beds were super comfortable and the bedding was amazing.
We stayed on the Club level and enjoyed many perks!
Overall it was a great place to stay for 1 night. The pool and lack of hot tub would probably prevent us from staying for a longer period, mainly because our 3 yr old LOVES to swim.
I hope my review doesn't deter anyone from staying here. It's beautiful, has great rooms, and awesome staff!
January 29, 2013
Rated 4 out of 5 by Nonlinear A Good Stay
Stayed here a week ago. I booked a basic king bed room. As an SPG Gold I was "upgraded" to an SPG Floor room with no view whatsoever. I suppose if I had been on the other side of the building I could have looked at I-635 and the high rise buildings of that part of the city. I enjoyed the food at the Front Yard restaurant inside the hotel.
I was not asked about what I'd like to have for my Gold amenity at check-in and at check-out they had credited me with 250 points. I asked for the internet charges to be waived instead and the front desk worker readily made the switch. They did not ask if I was interested in the "Make a Green Choice" program, but I put the door hanger out each night and collected the cards. At check-out I was credited with the correct number of points for my nightly participation in MGC. The points and stay credits posted within a couple days of check-out.
The room furnishings were nice enough. The climate control was adequate. The bed was very comfortable. The shower didn’t have a ton of pressure, but it got the job done. The room included a mini-fridge and microwave. The bathroom was very small. The exercise equipment seems up-to-date and the room plenty big as I never saw anyone in there when I was using the equipment. I did not use the pool so I can’t comment on that. The lobby area is very nice and a comfortable place to hang out.
The Galleria is within easy walking distance of probably a half mile or less.
February 22, 2013
Rated 4 out of 5 by globalicon Good Starwood Hotel near Galleria Mall
The staff is all great, very friendly and helpful. The concierge lounge was very nice, they have breakfast everyday there. On Sunday nights they have food 530p-930p which was surprising since most club levels I have been too are closed on the weekends at night. The pool is nice, they have a dressing room/bathroom outside as well. The area around the hotel is going under major construction with the highways. The mall is conveniently located nearby and alot of other restaurants.
September 9, 2013
Rated 5 out of 5 by bwalker1964 Great Weekend Escape
After seeing a few reviews about the remodeling at this location, I was a little worried and not sure what to expect. We were very pleasantly surprised! Everything was clean, fresh and in perfect order. The parking was adequate, the breakfast buffet and service was fantastic, the front desk associates were friendly and courteous, and the rooms were very comfortable and clean. Thank you for a nice relaxing weekend!!
November 30, 2012
Rated 4 out of 5 by MM14 Nicely appointed
This hotel is newly appointed and very comfortable. I would gladly return in the future.
October 17, 2013
Rated 3 out of 5 by BC0421 Nice, but didn't appreciate the extra fees.
The rooms were nice and they were clean. Most of the staff was kind and helpful. Richard at the front desk offered great service. Jeffrey in the club suite did not. We met another guest in your hotel who was very kind and we spent the evening with. When this guest gave us money because he wanted to treat my companion and I for dinner Jeffrey waited until the guest had left the room and asked us for money. We thought this was very unprofessional and a tip was a choice. I was also unhappy with the fact that this hotel adds extra fees to park and to use wifi. They charged us $11.95 per person per day to use internet there. Many other hotels would have been just as nice and provided these services and more for free. Finally, there was terrible construction right out front. This won't be a problem one day in the future, but it didn't look like that day would be anytime soon. Overall, I wouldn't recommend a friend to stay there.
December 30, 2012
Rated 5 out of 5 by davidxu Excellent service, friendly staff
I stayed here twice in December 2012, exceeded all my expectations. Very clean rooms and helpful staff, the hot breakfast was amazing, got everything from real juice to eggs to bakery, which makes this hotel stands out from its SPG peers. Very good location, short drive to Dallas. Strongly recommend.
December 24, 2012
Rated 4 out of 5 by jlentl Outstanding Staff
I have stayed in a lot of places (Starwood and otherwise) all over the world, and rarely have I encountered a more pleaserable, helpfull, and courteous staff than at this hotel
February 18, 2013
Rated 2 out of 5 by Roadwarrior99 Tired, old hotel
Wow, if you're interested in staying at an old tired hotel than this is the place. I think it's due for a remodel but until then it's really outdated.
November 13, 2011