Rated 5 out of 5 by GrandT A nice place to stay.
Very nice place to stay. Wish I could have received a little better rate, but it was all very comfortable.
September 1, 2014
Rated 1 out of 5 by Subpar Hotel in need of major renovation!
The hotel elevators are dark, dirty, hot, and in poor condition. The hallways were equally dark, dirty, HOT, and musty smelling - the rooms were no better. First, my confirmed reservation for two rooms requested one room with a king and a second room with two queens - that didn't happen. I had two king rooms both with a single pull out bed. One of my children had to sleep on the floor. Second, the rooms had a musty dirty smell, the wallpaper was dirty and peeling from the walls, there were dead bugs on the window sill, and when I opened the curtains the next morning the window was open about two inches and couldn't be closed and there was a bees nest on the top of the open window. Maintenance was able to fix the window but the bees nest was unnerving. The bathroom was old and had mold in the corners and just one light in the tub that worked - the second light over the toilet was burnt out and remained that way for our entire three day stay. The plugs on the walls were old and worn and wouldn't hold a plug and the air conditioner was SO VERY LOUD that it woke us up every time it ran. The hotel is certainly not worth the exorbitant price - I felt like I was staying in a bargain motel. Would not stay there again nor would I recommend to anyone.
September 1, 2014
Rated 4 out of 5 by bp9019 only one problem
no creme or sugar for coffe in the room
August 29, 2014
Rated 3 out of 5 by familyfromNJ Average Hotel
We stayed recently with the Hershey package which made this Hotel affordable. It was a quick drive to the park. The buffet breakfast was good enough to keep the kids happy. MY parents ate at the restaurant in the evening and they said the food was horrible. Ended up going to the Diner close by for the other night to eat.
August 27, 2014
Rated 3 out of 5 by Steve6231967 Dated just average hotel
Average hotel in need of update. Also should always offer free coffee. The hotel ran out of in room coffee packs while i was there and i had to buy coffee from the gift shop. That was not fair. I will try a different hotel when i visit next time.
August 23, 2014
Rated 4 out of 5 by traveller11 Nice Hotel
Staff was courteous, hotel and rooms were clean.
August 23, 2014
Rated 4 out of 5 by LauraAP Amazing Staff Made All the Difference
Even though our rooms were in desperate need of updating and even repair, the staff made all the difference. Always polite, professional and attentive, they went above and beyond to make our stay as comfortable as possible; going as far as moving all our belongings to another room with working air conditioner while we were enjoying Hershey Park and voluntarily adding 1000 points to our account for the inconvenience. Room Service was also very attentive, calling to check on our meal after it was delivered (it was excellent!) The general facilities were well maintained, clean and very attractive. I was told by the front desk that the hotel will be undergoing a major upgrade to its guest rooms in the fall. I look forward to staying here again after renovations.
August 14, 2014
Rated 5 out of 5 by amkolat Great bedding
Bed was soft and comfortable and room was nice and cold.
August 20, 2014
Rated 2 out of 5 by mark118 Not Clean !!!!!!!!!!!!
checked in, quickly, but the first room given to us was filthy !!!! Oddly, the bed was made, but garbage cans were full, crumbs all over phone stand, 2 empty water bottles, a used knife, fork and spoon were left laying next to the TV, and towels were lying all over the bathroom, including one hanging on the door. Called the front desk immediately from this room, and they sent the bellman up with new keys to the room next door, which was Very Clean. Also , the floors of the elevators look like they haven't been vacuumed in several days, and the flooring around the indoor pool was pretty filthy with garbage. NOT a hotel up to the usual Sheraton standards !
July 31, 2014
Rated 4 out of 5 by soccer02 Updates Needed
The hotel is big and the staff very attentive. The room we stayed in had an odor from the bathroom not being updated. The pub and the buffet in the morning was great. Just need to change the bathrooms and the hotel would be much better.
August 18, 2014
Rated 5 out of 5 by aber great hotel!!
The hotel was clean and very fancy . we didnt reall leave the room during our one night stay. great experience
August 19, 2014
Rated 3 out of 5 by TWG1 Very Not SPG Gold Oriented
I e-mailed the hotel prior to my three day stay asking for a room upgrade but I received no response. At check-in they seemed well trained to deny any such requests stating they are not allowed to. They wouldn't even allow lounge access. As a Gold member I would have expected the same courtesy I have received in the past from other SPG hotels. Judging from the parking lot, the hotel did not seem too full. I guess the lack of SPG competition in that area gives them the green light to act this way.
Additionally, the room that I was given was somewhat on the cramped side. When one person is sitting at the desk it is impossible for another person to get through to the other side.
July 3, 2012
Rated 3 out of 5 by Jeff133 This hotel needs upgrade
I was a little disappointed in the quality of the room. The room was in need of renovations. My room had two double beds which are too small for adults. They could be upgraded to queen beds since the room has ample space. The furniture was also dated. The bathroom needed upgrading too. The tile around the tub needed to be redone. It appeared to be original to the hotel.
August 12, 2014
Rated 2 out of 5 by Jolie6 Platinum members BEWARE!!!
If you are an SPG Platinum member, don't expect to be treated as one at this location. When I checked in the front desk associate informed me that I would not be eligible for any suite upgrade which I was okay with, but what surprised me most is that he also stated that the hotel does not accommodate platinum members with access to the club floor unless you book the room on the club level. The associate was rude and unprofessional. He told me that it does not matter what SPG level I was because the hotel has alot of platinum guest. He did not greet me as a platinum member nor did he offer me any check in amenity such as points or a drink voucher. I would not recommend staying here if you are a Gold or Platinum member.
August 24, 2013
Rated 1 out of 5 by Grossedoutguest I will NEVER stay here again!
When I first arrived on August 6th my family and I noticed as we walked to our room the overwhelming smell of cat pee in the hallway.
Already turned off by that I open the slider to the patio and find dog droppings right in front of me.
I called the front desk and I was made out to be a fool. Sue suggested that it was probably from another animal. Funny, I have dogs!
Next on the wonderful list... Our room overlooks the outdoor pool so I send my daughter off the patio she almost falls over the old Chinese food containers as she walks down the crumbling steps.
Next I watch her get into the pool and I see her swim around something ( not a person)
But the huge pool light and wire that had fallen out of the pool wall.
So someone comes and just pushes it back in and of course it fell out again. ( oh I have photos of all of this)!
Next on the eww list some old hair and band aids just sitting in a bunch on the side if the pool.
Unfortunately I had to stay here for 3 nights and pay over $600 and that was including 1000 Starwood points that I used.
I will never recommend this hotel to anyone!
August 10, 2014
Rated 2 out of 5 by Manju Horrible
I made reservations on 08/02/2012 for an overnight stay for a family of four that included tickets to the near by theme parks. The agent that took the reservations was very non-chalant and clearly was not paying attention to what he was doing. He actually booked our stay for that very same night, need less to say when we arrived the next day the hotel had us as a "no-show" Added to which the package only included tickets for my husband and I- nothing for the kids! (unbelievable) the rooms that we requested was also unavilable. We had to make new reservations and pay out of pockets for the additional tickets (another $110.00) never again!!!
August 8, 2012
Rated 3 out of 5 by Suz000 Older hotel 8 miles from Hershey Park
Hotel was very busy with summer visitors for HersheyPark and traveling sports teams. Long wait for buffet breakfast. Bathroom was very small and needs to be updated. Wallpaper was stained and shower had mold. The room with two double beds was fine. It had small refrigerator built-in to desk/dresser area. One large chair in corner. Long wait at elevators due to so many guests. The best thing was the Hershey package with tickets to park, free parking at Hershey and breakfast buffet. The gift shops sells tickets at same price as park which was convenient. Nice pool inside and out.
July 28, 2014
Rated 2 out of 5 by Unhabppy4 Old
This hotel is old and needs help. the AC is like having a train in the room the TV remote needed to be replaced 3 times and still did not work properly, the gym was a mess and non of the tv screens on the equipment worked. the rooms are small and dated.
I will stop now as I think you get the idea
August 8, 2014
Rated 3 out of 5 by Paulie6 Could be better
Overall the hotel and its features were good--but I personally wouldn't stay here again.
Each entrance required you to walk through a gauntlet of smokers to get in;
the pool was full of people with coolers, with bottled beer, and food (and corresponding trash)--all not allowed according to the posted rules, and apparently those were the parents of the kids who continually ran and jumped in (over, onto, and around other guests) the pool; and no towels available;
the exercise equipment, while functional, did not have working video AND audio; and even the wall clocks were broken coupled with disinterested workers;
finally--never had a hotel where they didn't replace dirty drink glasses;
Overall a very disappointing stay
July 27, 2014
Rated 4 out of 5 by Brooklynmom Better than expected
After reading reviews for this hotel I was a little skeptical about the quality of the room. I was pleasantly surprised. The rooms were clean, beds were comfortable. Before arriving, I had requested to have our room across the hall from a friend, they were responsive to my email and gave us rooms across the hall. The hotel was packed with kids but we have kids so we did not mind.
August 4, 2014
Rated 3 out of 5 by Sandi68 Disappointed in the little things
There were many little things that were disappointing. The bathroom ceiling had many dark spots that appeared to be mold. The sink faucet had missing cover and plunger handle fell off. Shower curtain rod had been "sloppily installed." The bathroom fan was not working properly and did not remove the steam from the shower. We had asked for another towel in the morning (directly to the woman who was cleaning our room). When we returned late that day, we found 3 towel sets instead of the 4 we asked for. I will say that when I called, they quickly sent up a set of towels. The bathroom was our only issue. The rest of the room and beds were very clean and comfortable.
July 12, 2014
Rated 5 out of 5 by KenS1967 Wonderful hotel and staff!
I truly love staying at the Sheraton when I travel on business to Harrisburg. The staff is always amazingly attentive and the rooms are clean, spacious, and comfortable. The newly renovated executive lounge is absolutely beautiful! I've stayed at some of the smaller hotels around the Sheraton and they simply do not compare in service, cleanliness or comfort.
August 4, 2014
Rated 1 out of 5 by KLM1111 Not a good experience
We booked a room with a double bed with the 40% off the second night deal. We later learned they booked it at full price. We then were told we could not get the double bed because it was not avail anymore. We got stuck with a very uncomfortable sofa pull out bed for our kids. They ended up sleeping in our king, making it a lousy night sleep. We asked if they could get us the double and they showed us some place in down on the first floor, which was depressing, so we stayed in our room. So, they did in fact have a room with a double which they lied about after waiting 40 mins on the phone and the room we got stuck in had a moldy smell in the bathroom. The door to the bathroom did not shut well and there was a hole in the inner part of the door to the bathroom. Pretty low-brow experience. The room did not have any shampoo for us. Each button on the phone did not work, except the emergency button to ask for the shampoo, for which i called twice for.
August 4, 2014
Rated 4 out of 5 by PJB38 better facility than what I was expecting
This was a better facility than what I was expecting. It is much bigger than it looks on the outside.
August 6, 2014
Rated 5 out of 5 by KIMBERLY921 LOVE THIS HOTEL
MY FAMILY STAYED HERE TWICE BECAUSE IT IS THE PERFECT HOTEL WHEN VISITING HERSHEY. THE POOL IS CLEAN AND WE LOVE THAT YOU HAVE AN INDOOR AND OUTDOOR POOL. THIS CAME IN HANDY BECAUSE IT RAINED A LOT THIS VACATION. THE STAFF IS FRIENDLY AND HELPFUL. THE BEST PART IS THE BREAKFAST BUFFET. THE RESTAURANT FOOD IS AWESOME...DEFINTELY RECOMMEND THIS HOTEL TO ANYONE!
July 24, 2013
Rated 2 out of 5 by MiMi1950 Not Happy
I was guaranteed no pets were allowed on
the club floor. So I booked and paid more
for this factor due to allergies. Room 1009 had a dog wimpering and scatching at the
door. Told the front desk and they said if the customer doesn't tell them how are they to know. Unacceptable! I feel I should
be compensated for this..Also 8 - 10 kids running and screaming up and down the halls.. Club room full of team members
eating like no tomorrow. I have stayed at
many concierge level hotels and never
July 28, 2014
Rated 2 out of 5 by LC60 comments
I am disapponited by the courtesy and responsiveness of the staff and cleaniliness of the room.
1. I was told that there were no king bed rooms available and the next person in line was offered the choice of King bed. When I ponted out that that I was told that no kings beds were available, the manager was curt and told me that my reservation was for a double bed room but I was given a king room when it is available at other establishments. I would have accepted, if they told me that my room rate would not allow change but basically I was provided wrong information, the manger responded as If I was the one at fualt
August 5, 2013
Rated 1 out of 5 by Chanel2004 Not worth price
I had a ground level room. Carpet smelled moldy, bed was extremely uncomfortable could actually feel springs. Poor water pressure and dusty furniture.
August 4, 2014
Rated 5 out of 5 by heath Excellent Sheraton
Everything was great. The Club lounge had great snacks in the evening, and an equally great breakfast in the morning. The staff was very helpful and the room was clean and quiet. We have stayed at numerous Sheraton's around the country and this Hotel rates up at top.
May 31, 2012
Rated 4 out of 5 by shortwaisted good extras
Liked the extra water and Starbucks features.
Room sort of old/dated, but everything worked okay. Leak on rug at bathroom door annoying as rug was always wet.
August 4, 2014