Rated 2 out of 5 by DissedLiftimeGold Life time gold = life time of emptiness
Upon check in, as a lifetime gold member I requested for a room upgrade or at least access to the club lounge. I had already booked the highest tier of non-club level room by reserving the corner room and yet I was told no other upgrades were available. I made mention of providing at least a complimentary breakfast and that was denied as well. Not only was I humiliated by your workers due to an unwillingness to express any good will towards a paying customer, I was also left wandering what purposes or benefits are there as a life time gold member? Then the room had no thermostat to control the temperature so my family and I were frozen throughout our stay. This facility has antiquated hardware and the customer service was definitely lacking.
August 14, 2016
Rated 2 out of 5 by Cupofjojo If You Enjoy Being Treated Like You Don't Matter Stay Here!
This hotel has changed a lot since since her last stay. We were barely acknowledged as platinum-level guest. Our room certainly reflected it as well. In addition, we were informed we were not permitted to use the club level Lounge because we had our son with us. I am not sure how each individual Hotel can change a benefit at that level. When I raised the concern in the morning there was nothing done to even rectify or make it more palatable that this policy exists.
June 27, 2016
Rated 4 out of 5 by gem914 Thumbs up hotel
We enjoyed our stay at this hotel . Very nice and clean rooms. My upgrade lounge was worth the money. Great food! But I am disappointed with the whirlpool ,it was not working, and swimming pools are dirty even on early morning!
May 30, 2016
Rated 2 out of 5 by MAXMOM Not the SHERATON we know
Very poor service from housekeeping. We used the "Go Green" option a few times, but when we didn't, they came in to clean up. We never got clean towels or paper goods. without asking. Pool and hot tub were being "refreshed".. would have been nice to know before we got there. We couldn't use all week. Restaurant service was ho-hum and the food was awful for the price; steak overcooked, dessert was stale and the stroganoff used bow tie pasta instead of egg noodles. Pasta in stroganoff, really? in Amish country?
May 26, 2016
Rated 1 out of 5 by bouncer Not sure what has happened to this hotel
We have stayed at this Hotel for the past five years and always found it clean, comfortable and enjoying. I'm not sure what has happened, but this year our stay was not enjoyable and housekeeping was non existent.
We did NOT sign up for the Green choice, yet everyday of our stay we had to call to get our room cleaned. Being a Starwood preferred guest we stayed on club level and the noise at 8:00 AM was unbelievable. It sounded like they were doing construction above our room and in the hall way. Having traveled all day the previous day to get there, the 8:00 AM wake up was not welcomed. We made the best of it and got dressed and went up to the club lounge for breakfast. The food was barely warm. We thought we just hit it wrong and went about the day. When we arrived back that evening, we were surprised to find our room hadn't been cleaned. We called down to the front desk and inquired about getting the room cleaned. They sent someone up that made the bed and left us towels. No additional soap, shampoo, etc was left and the glasses were wiped out and not cleaned nor replaced. I could tell because my lipstick was still on the glass I had used the previous night. Ok, we thought it was an off day. Unfortunately that repeated itself the rest of our stay and were there for 5 nights. The sheets were not changed the entire time we stayed there, the glasses were never properly cleaned nor replaced, no soap, toilet paper or tissues were supplied and we had to call every day for housekeeping. As I previously stated, we have stayed at this hotel for the past five years and never had a problem, but when you need to call down to the desk every single day to get the room cleaned, there is definitely a management problem. We travel to Hershey every year and this will be the last year we will stay at this hotel.
May 17, 2016
Rated 4 out of 5 by AlicesDad The upgrades look good!
I've stayed at this hotel previously (most recently around 6 months ago), and I'm happy to say it is not looking nearly as dated as before. The lobby upgrades were nice. as were the new wallpaper and carpets in my suite (amazingly enough, I stayed in the EXACT SAME ROOM as my last stay, again using a suite night upgrade). While the furniture was still the same as last time, the new carpet and wallpaper made a massive difference. I'll be back in the area in the fall, and will gladly stay there again.
April 26, 2016
Rated 2 out of 5 by jefftwp Bed Collapsed
Got to room, took off shoes, went into bathroom, stepped on some sort of snap left there by cleaning crew, hurt foot.
4:00 am, bed collapsed. Foot on lower corner buckled under causing second foot to break. Bed collapsed to the side. Ended up on the floor. Finished night in other bed.
Manager took $30 off bill & was nice but later when I looked at the bill it included an almost $30 for the restaurant which I didn't use. Had to call. Again person was nice and removed charge after checking.
So, overall for a $200 night, this pretty much sucked.
February 12, 2016
Rated 4 out of 5 by TheJazz3 Dog friendly and comfortable room, but noisy location.
I've stayed at this hotel with my dog, three times now and it has always been excellent. My only complaint this time is that it was noisy at night because it was near the stairwell and elevators. I had to run the fan for white noise, but that was noisy too.
The pot of Starbucks coffee, brought to my room is always excellent.
February 6, 2016
Rated 3 out of 5 by MoonDance Some good/ some bad attributes - Day staff great/ Night staff terrible
This hotel isn't the worst or the best I've stayed in. The rooms were fairly clean but wouldn't pass my standards. The register/heating vent looked as if it had a family of its own (of something) staying in there. Some of the beds were lumpy and the bathtub/showers need a serious face lift. My tub didn't have a drain stopper, it looked like ti was snapped off. My family had a total of 10 rooms and the biggest complaint was the bathrooms.
We stayed one night and it was certainly fine, considering the only time spent in the room was to sleep. The staff had a mix of good and bad as well. Sarah at the front desk couldn't be more accommodating& pleasant. The front desk at night however, was staffed by unfriendly, unaccommodating grouchy men that couldn't be bothered.
Our waiter was excellent (wish I could remember his name) and was on top of things and more than willing to go out of his way for anything we may have needed. We had 20 people coming and going for the breakfast buffet and he was amazing! (I will update when I find out his name)
January 4, 2016
Rated 1 out of 5 by DSM81 Absolutely Horrendous!
There is no redeeming quality to this hotel. The noise level is EXCEPTIONALLY high, water was cut-off DAILY, SPG acknowledgement was virtually NON-existent. This was the last time that I will stay at the property, and this is coming from a former frequent visitor.
December 18, 2015
Rated 1 out of 5 by MSDW Horrible Hotel on the Side of a Hill
Terrible hotel, horrible staff -- I will never stay here again.
November 30, 2015
Rated 1 out of 5 by Travelmistake Don't Stay Here During Renovations
Came here for an overnight stay prior to a business meeting. First put in a room where the thermostat wasn't working. Tranferred to a second room. Woke up at 7am to the sounds of contruction...crane and contruction workers talking loudly. Went to the window...was surprised window was covered with plywood. Contractors were removing brick from the exterior. Contruction trash shute was next to my window! Internal renovations vibrating the building. Called to speak to hotel manager. Did not have the courtesy of returing my call. Got an email (!!!) from the front desk manager. Worthless service recovery. Called Starwood customer care. They could do nothing without approval by the ineffective front desk manager. What's the point of involving an objective third party? They obviously don't get it. Starwood hotels fading quickly. Would never opt to stay at one again as there are much better cholces available. Was not made to feel welcomed as a guest, nor treated respectfully when I attempted to address concerns. As a healthcare executive, the patient experience is paramount. Starwood does not share this philosphy.
November 30, 2015
Rated 4 out of 5 by BusinessTraveler257 Good business hotel
A very good hotel for business. The staff is polite, professional, and responsive. Met all my expectations.
October 29, 2015
Rated 5 out of 5 by dkak319 Great location!!! Near so many attractions Hershey!!!
I love staying here.So fresh and clean. Even the lobby has a fabulous fragrance. The staff so helpful. We could no asked for anything better. The staff gave me coffee to take to may room and even some hot tea with lemon!!! Keep up the good work with HAPPY EMPLOYEES!!!!! Not every hotel has a wonderful staff.
October 5, 2015
Rated 3 out of 5 by AlicesDad Smoking rooms still exist?
I stayed at this hotel recently as part of a trip with some friends, using both the Sheraton Free Nights program and a Suite Night upgrade. I have stayed here previously for work. The suite I reserved was a great size for my party (I really didn't need a dining room table with 8 chairs, but that was part of the room) and, although it is clearly an older hotel with the rooms in need of some renovation, it was very clean.
My problem with the hotel was that the suite I was given was a smoking room, and no one in my party is a smoker. No one at the front desk informed me of this and, by the time we got back to the room at night, it was too late to change rooms (I called the desk, and was told nothing else was available). Had they told me when I checked in that it was a smoking room, I would have never accepted it. However, the desk clerk conveniently forgot to mention this. The room did smell like smoke, and one of my traveling party is asthmatic, which was not good.
In the future, I am going to have to double check that I am given a non-smoking room when staying at this property. I have never had to do this at a Starwood property before (non-smoking is in my profile), but I guess Harrisburg is "different". Other than the odor, the room was fine.
October 4, 2015
Rated 5 out of 5 by FRUPPY A great improvemnt
My wife and I were traveling to the area to go to Hershey Park. As a platinum member and an exclusive SPG traveler, our options were limited to the Sheraton Harrisburg. The reviews were not very good on this website. we called the hotel to voice our concerns before booking the hotel and we were assured that the hotel was recently renovated. We were VERY pleasantly surprised to arrive to a very nice, clean and friendly hotel. When we arrived in the room, we were pleasantly surprised that the pull out couch was already made to accommodate our kids. Do not listen to the negative reviews. I can assure you that the prior concerns have been addressed.
September 1, 2015
Rated 5 out of 5 by Stokes Airconditioner/water
My family and I enjoyed our stay at the hotel with the exception of two things. The airconditing in all three of our rooms was so loud that everytime it click on it woke you out of your sleep. Second, I do understand that we are trying to conserve energy and I commend the hotel chain for doing their part, but we need to work on delivering more water to their rooms. Overall, we enjoyed our stay at this hotel and I am/will recommend it to any of family members in the future.
August 4, 2015
Rated 2 out of 5 by Apalled Bedford, NH
The lobby looks very nice when you walk in but the rest of the hotel could use a very good cleaning. Everywhere you look there is dust. The carpet in our room could use a good steam cleaning. It was very stained and the room smelled musty and dirty. The fan in the bathroom was full of dust and could not operate effectively. Looked like it has never been cleaned. If you are adults traveling with no children, and would like to enjoy the pool areas, Forget it!! This hotel caters mainly to multiple sports agendas and families with very small children as well. We could not even get near the pool or the hot tube because there were very small to teenage aged children who took over the hot tub and would not leave so the adults could use it. There is a sign which clearly indicated that anyone under the age of 16 should not be in the hot tub! The children and parents were extremely rude and the hotel person who was in the pool area at the time did not even know the sign was there! He could not even control the parents and children..it was clear to us that the hotel management could not control the situation. As far as the main pool is concerned, large floating boats and ball throwing, etc made getting into the pool to enjoy it impossible. And this is from the time the pool opened until it closed. Chaos! The only good thing about our stay was the fantastic buffet breakfast and the waitresses. They were very friendly and accommodating. Unfortunately, that is not enough for us to return to this hotel. .
July 20, 2015
Rated 2 out of 5 by EvanI might as well be 4 points
I just checked in. This place is pretty bad, especially for a sheraton. It feels like a 4 points. The bed is awful it caves in the middle and is squeeky. I am platinum 100+ nights, and they couldnt find a king bed. I didnt ask for a club floor, and they did not put me in one either. When I asked for a king bed, they said "no the hotel is full", but I am suspicious because the parking lot is only 25% full, and I just booked my reservation 2 hours ago. I tried to get room service but it was closed. The decor in the room is nice, but the hallways are pretty run down. There are dirty room towels in the elevator lobby, not sure what thats for.
July 10, 2015
Rated 3 out of 5 by AKC33 Nice hotel & staff but need to manage guests better
I stayed at this hotel during the 4th of July weekend. Overall, the hotel is nice. I stayed on the 10th floor (club lounge) and the room was clean & comfortable.
Bedside clock didn't have the correct time.
There was a balcony (which was private).
Bed was really comfortable.
Need table top outlets near bed.
Was in room 1004, avoid that room. It's directly across from the lounge. You keep hearing the club lounge room door closing whenever someone goes in/out.
The club lounge was really nice. Good space. There was no water when I first went in the afternoon but by evening it had been refilled. The food is lacking. I went for evening snacks and it was hot food but it had obviously been prepared hours beforehand and was soggy. No desserts. The attendant was not friendly and just stared when I said hi.
Be aware, the Club lounge is only open to 16 yrs & older. Because of that (I had 2 kids with me), I was given a breakfast voucher (as a platinum guest) so I could have breakfast in the restaurant. Glad I did because there was a fresh omelette station.
I was disappointed with the lack of hotel personnel corralling guests. There was a team of young boy baseball players staying at the hotel and they took it over. Kids kept pressing all the buttons on the elevators which made it difficult to get around. They overfilled the pool so that all the chairs were taken and they were jumping in the pool, splashing people (including me) sitting on the side. And they were running around common areas, including the lobby, and bouncing balls. Not to mention there was adult playing ball with kids outside, throwing balls right near cars (I parked away so mine wouldn't get hit). I did call the front desk a few times and they said they would address it.
I would stay at this hotel again but will be sure to ask if there are any teams staying there (according to another guest I spoke with, this is a common occurrence).
July 8, 2015
Rated 2 out of 5 by Papabutch Poor room amenities
The room had no clock. That is the first time I ever stayed at any hotel where the room had no clock.. In addition to that there was not reading light between the beds. if you read at night you had to exit bed to turn light off.. I've stayed at hotels all over the world - I was hoping to come back to your hotel - not sure at this point.
June 26, 2015
Rated 1 out of 5 by Travelerrrr Keep Driving!!
The following was emailed to the hotel on 6/13 & I was informed on 6/15 it was passed along to both the General Manager, Tom Dickert, and Assistant General Manager, no one has gotten back to me. This is how much they care about contacting customers regarding their stay experience. We paid an extra $45 to upgrade to Club - what a waste!
Our daughter will be going to college in your area, but I must say when we visit her we will not be staying at this hotel.
When we went to our room we found food & utensils in front of various rooms on the floor. They were there when we checked in & out - I have pictures if you would like me to send them to you. There was a 1/2 eaten bowl of strawberries with utensils right outside our door our entire stay - just gross.
The fold out bed was horribly uncomfortable & there were no pillows in the room - which we did not find out about until 10:00pm.
The hook in the bathroom to hold clothes was on the counter, not fixed.
The Club Level offerings in the evening were supposed to be hot, but the centers were not & in some cases uncooked. The grapes my daughter took had mold underneath. Just gross. And the person working that evening was not friendly.
On the positive side:
The young lady in the Club Level in the morning, when I went to go get a cup of tea, was just lovely. Very friendly & helpful.
We ate breakfast downstairs & were in a hurry. While the food was unremarkable, the people were very friendly & helpful. They understood our need to get in & out which we greatly appreciated.
June 20, 2015
Rated 4 out of 5 by CoachBenn Nice place doesnt accomodate height
Loved my stay at this hotel the staff was friendly and the bed was very comfortable. My only issue was the height lf the showers I am 6'4 and the shower was hitting me chesg level no matter how I adjusted it. It was a pain to wash my hair. Besides that I would recommend use of this hotel to other coaches for basketball tournaments in the area.
June 8, 2015
Rated 1 out of 5 by larson79 Be aware, you attempting a big mistake.
They ruined our vacation. we booked a club floor room and the front desk representative told us the furniture is not update contradicting to the website. the bathroom was dirty. we asked for extra blanket but did not get it till next day. the service at the lounge is the worst part of our stay. The servant was unprofessional & rude. literally we felt that we paid 452$ to be humiliated by the SPG. On top of that, no body care to call or respond to our request on the customer survey
May 14, 2015
Rated 5 out of 5 by GJ67 May Stay
Great service and facility
May 8, 2015
Rated 1 out of 5 by Pr1ncess Disappointed
I was very disappointed in my recent stay at the Shaeraton Harrisburg. I had stayed there in the past and had a pleasant experience. Typically I stay at another hotel chain but was attending a two day conference in the hotel. I did receive the king size room that I requested but I must say that it was dingy and dirty. It was on the bottom floor of the hotel and smelled musty. The floors had not been vaccuumed as there was black fuzz all over them. The walls were dark and dingy with peeling paper and the carpet was lumping in the middle. Our mini fridge was not cold and to make matters much worse when I turned down the sheets for bed there was hair on the sheets (which appeared to be from un-namable parts) as well as holes in the sheets. We had planned to upgrade before our stay to the club level but I had left a message for the chef to call me as I was curios if they offered a gluten free breakfast and never received a call back. I wish I would have upgraded anyway because Im sure the rooms had to be better. I have even stayed in much lower rated hotels with better ammeneties and a cleaner atmosphere.
After contacting the manager they did move us to another room. He stated they would move us to a better room but it was basically the same just not as dirty. The second day of our stay was even worse. My husband went to the restraunt to get me breakfast he got two eggs, two slices of bacon and a banana and they charged him for the 14.99 buffet. When he brought the breakfast back to the room it was raw the whites of the eggs were even runny. I took the breakfast back and they stated that they would refund my card but the refund has still not appeared. There was no complimentary coffee in the lobby. The manager credited me with 2000 star points but honestly I will never stay at a Sheraton again. Even the cheaper less prestigous hotels are cleaner, offer coffee and have more ammeneties. Oh and I forgot our new room has a leaky faucet.
April 13, 2015
Rated 2 out of 5 by Kristine1970 Dreary and rude
This property is in need of a bit of work, both physically and on its staff. Rooms had peeling wallpaper, water stained ceilings, cobwebs, caked on dirt and a general smell of mustiness that a bottle of Febreze purchased at the adjacent Target could not seem to improve.
The age of the property, however, was eclipsed by the rude front desk staff. One of our key cards stopped working and the staff insisted it was someone else's key, though it had been in my possession for the duration of my visit. Instead of simply fixing it, the desk clerk tried to insist it was not ours and gave us a hard time about it before verifying our information and fixing the key. Very odd.
There are other properties in better repair that I would recommend on a next trip here, and would go out of my way to avoid the bizzare staff that exacerbated the run-down experience.
March 15, 2015
Rated 5 out of 5 by 00Ash00 Great Place to Stay
I stay at this hotel regularly for business. I am always picked up from the airport quickly by excellent drivers that make me feel welcome. The hotel staff is very friendly and pleasant especially Scott Hodgson. Everytime I'm there he goes above and beyond to make my stay amazing. I would recommend this hotel to my friends and other staff at my business.
March 10, 2015
Rated 4 out of 5 by AlicesDad One of the nicer hotels in Harrisburg
This was my first time staying here. This was an older hotel, but in good repair. The staff were wonderful. I'd stay there again.
February 20, 2015
Rated 2 out of 5 by Magsmum Does not meet Sheraton standards
We stayed for two nights. Hotel layout was weird. Room was extremely small and run down. Wallpaper peeling, bathroom mildewy. Halls dark, dingy and dirty. Linens had blood stains on them. Received a complete change of linens for the entire room and the stained linens were replaced with other stained linens and blankets with holes- talk about a lack of attention to detail or not caring about the guest experience/concerns. Not what I would expect from a Sheraton- hotel had a negative vibe and we were quite uncomfortable staying there. That being said, the hotel front desk staff were friendly and helpful, the restaurant experience was awesome, and an item left behind was located and returned to us- really appreciated that! However, will not say again as the condition/cleanliness of the hotel made my skin crawl.
January 19, 2015