Rated 2 out of 5 by Papabutch Poor room amenities
The room had no clock. That is the first time I ever stayed at any hotel where the room had no clock.. In addition to that there was not reading light between the beds. if you read at night you had to exit bed to turn light off.. I've stayed at hotels all over the world - I was hoping to come back to your hotel - not sure at this point.
June 26, 2015
Rated 1 out of 5 by Travelerrrr Keep Driving!!
The following was emailed to the hotel on 6/13 & I was informed on 6/15 it was passed along to both the General Manager, Tom Dickert, and Assistant General Manager, no one has gotten back to me. This is how much they care about contacting customers regarding their stay experience. We paid an extra $45 to upgrade to Club - what a waste!
Our daughter will be going to college in your area, but I must say when we visit her we will not be staying at this hotel.
When we went to our room we found food & utensils in front of various rooms on the floor. They were there when we checked in & out - I have pictures if you would like me to send them to you. There was a 1/2 eaten bowl of strawberries with utensils right outside our door our entire stay - just gross.
The fold out bed was horribly uncomfortable & there were no pillows in the room - which we did not find out about until 10:00pm.
The hook in the bathroom to hold clothes was on the counter, not fixed.
The Club Level offerings in the evening were supposed to be hot, but the centers were not & in some cases uncooked. The grapes my daughter took had mold underneath. Just gross. And the person working that evening was not friendly.
On the positive side:
The young lady in the Club Level in the morning, when I went to go get a cup of tea, was just lovely. Very friendly & helpful.
We ate breakfast downstairs & were in a hurry. While the food was unremarkable, the people were very friendly & helpful. They understood our need to get in & out which we greatly appreciated.
June 20, 2015
Rated 4 out of 5 by CoachBenn Nice place doesnt accomodate height
Loved my stay at this hotel the staff was friendly and the bed was very comfortable. My only issue was the height lf the showers I am 6'4 and the shower was hitting me chesg level no matter how I adjusted it. It was a pain to wash my hair. Besides that I would recommend use of this hotel to other coaches for basketball tournaments in the area.
June 8, 2015
Rated 1 out of 5 by larson79 Be aware, you attempting a big mistake.
They ruined our vacation. we booked a club floor room and the front desk representative told us the furniture is not update contradicting to the website. the bathroom was dirty. we asked for extra blanket but did not get it till next day. the service at the lounge is the worst part of our stay. The servant was unprofessional & rude. literally we felt that we paid 452$ to be humiliated by the SPG. On top of that, no body care to call or respond to our request on the customer survey
May 14, 2015
Rated 5 out of 5 by GJ67 May Stay
Great service and facility
May 8, 2015
Rated 1 out of 5 by Pr1ncess Disappointed
I was very disappointed in my recent stay at the Shaeraton Harrisburg. I had stayed there in the past and had a pleasant experience. Typically I stay at another hotel chain but was attending a two day conference in the hotel. I did receive the king size room that I requested but I must say that it was dingy and dirty. It was on the bottom floor of the hotel and smelled musty. The floors had not been vaccuumed as there was black fuzz all over them. The walls were dark and dingy with peeling paper and the carpet was lumping in the middle. Our mini fridge was not cold and to make matters much worse when I turned down the sheets for bed there was hair on the sheets (which appeared to be from un-namable parts) as well as holes in the sheets. We had planned to upgrade before our stay to the club level but I had left a message for the chef to call me as I was curios if they offered a gluten free breakfast and never received a call back. I wish I would have upgraded anyway because Im sure the rooms had to be better. I have even stayed in much lower rated hotels with better ammeneties and a cleaner atmosphere.
After contacting the manager they did move us to another room. He stated they would move us to a better room but it was basically the same just not as dirty. The second day of our stay was even worse. My husband went to the restraunt to get me breakfast he got two eggs, two slices of bacon and a banana and they charged him for the 14.99 buffet. When he brought the breakfast back to the room it was raw the whites of the eggs were even runny. I took the breakfast back and they stated that they would refund my card but the refund has still not appeared. There was no complimentary coffee in the lobby. The manager credited me with 2000 star points but honestly I will never stay at a Sheraton again. Even the cheaper less prestigous hotels are cleaner, offer coffee and have more ammeneties. Oh and I forgot our new room has a leaky faucet.
April 13, 2015
Rated 2 out of 5 by Kristine1970 Dreary and rude
This property is in need of a bit of work, both physically and on its staff. Rooms had peeling wallpaper, water stained ceilings, cobwebs, caked on dirt and a general smell of mustiness that a bottle of Febreze purchased at the adjacent Target could not seem to improve.
The age of the property, however, was eclipsed by the rude front desk staff. One of our key cards stopped working and the staff insisted it was someone else's key, though it had been in my possession for the duration of my visit. Instead of simply fixing it, the desk clerk tried to insist it was not ours and gave us a hard time about it before verifying our information and fixing the key. Very odd.
There are other properties in better repair that I would recommend on a next trip here, and would go out of my way to avoid the bizzare staff that exacerbated the run-down experience.
March 15, 2015
Rated 5 out of 5 by 00Ash00 Great Place to Stay
I stay at this hotel regularly for business. I am always picked up from the airport quickly by excellent drivers that make me feel welcome. The hotel staff is very friendly and pleasant especially Scott Hodgson. Everytime I'm there he goes above and beyond to make my stay amazing. I would recommend this hotel to my friends and other staff at my business.
March 10, 2015
Rated 4 out of 5 by AlicesDad One of the nicer hotels in Harrisburg
This was my first time staying here. This was an older hotel, but in good repair. The staff were wonderful. I'd stay there again.
February 20, 2015
Rated 2 out of 5 by Magsmum Does not meet Sheraton standards
We stayed for two nights. Hotel layout was weird. Room was extremely small and run down. Wallpaper peeling, bathroom mildewy. Halls dark, dingy and dirty. Linens had blood stains on them. Received a complete change of linens for the entire room and the stained linens were replaced with other stained linens and blankets with holes- talk about a lack of attention to detail or not caring about the guest experience/concerns. Not what I would expect from a Sheraton- hotel had a negative vibe and we were quite uncomfortable staying there. That being said, the hotel front desk staff were friendly and helpful, the restaurant experience was awesome, and an item left behind was located and returned to us- really appreciated that! However, will not say again as the condition/cleanliness of the hotel made my skin crawl.
January 19, 2015
Rated 4 out of 5 by Blackwood Good value, great staff & restaurant
Review title says it all. Front desk person was simply amazing. Restaurant was also surprisingly good at breakfast, great service and food. Property could probably use some updating. Excellent SPG recognition. Nice stopover on drive south.
January 13, 2015
Rated 5 out of 5 by GR8T1 Great service
Very happy with my entire visit. I would highly recommend to anyone!
December 10, 2014
Rated 4 out of 5 by Joe797 Engineering Dept, prompt attention
Our television wasn't working. I called the front desk, within minutes two workers knocked on our door. They had to reprogram the television, although they had issues with it, they were not leaving until it was fixed. They even called a guy who was off, he walked them through the process from his house. The problem was solved.
December 5, 2014
Rated 5 out of 5 by Dslif My review
Great place! Staff very caring. Rooms are nice. Several options to customize your stay.
December 5, 2014
Rated 4 out of 5 by SGID Nice Hotel
The hotel and its staff were great and treated all of the kids wonderfully. However, the peep hole on my door was completely missing and anyone could look right into my room. I plugged it up with tissue. The bathroom was small and the vanity area did not have a plug for hairdryer or a door on it. The bathroom which was right inside the vanity area had a door but the plug for hairdryer was just inside that door by the light switch. A bit tricky to dry your hair. Besides this the room was clean, and the people were great. Would stay there again.
December 2, 2014
Rated 4 out of 5 by colj This hotel is nice
This hotel was very nice. The rooms are clean. The pool was fun for the kids. The fitness center was good and clean. The restaurant is a little pricey but the food is good.
December 2, 2014
Rated 4 out of 5 by Kim1824 Nice hotel but staff needs improvement
I called the front desk 3 separate times for a extra blanket I spoke to 3 different people all whom assured me they would be right up with one two hours went by and I never got the extra blanket . The last person I spoke to was a little short with me saying it would be a few minutes they were busy but in end no one came up . There also was too many events going on at once and you could hear people running stomping down the hall and talking till at least 2am .
November 30, 2014
Rated 5 out of 5 by TravelJeep Another Great Sheraton
After staying at two other Sheraton in the past couple of months that was so-so, this one was far better. The room was cleaned properly including the bathroom. The bed was a pleasure to sleep in. The Club Lounge was nicely decorated not look like a school lunch room. Moreover, it had a nice selection of food choices. The indoor pool was very good. The nice thing about this Sheraton if you are here for leisure with in an hours drive you could be at any attraction. The staff is second to none.
November 18, 2014
Rated 5 out of 5 by pghtravel Spa Pool
The door to the mens room is broken and does't lock and it also had no soap in the soap dispenser
November 17, 2014
Rated 5 out of 5 by Greg22 President
A very nice meeting place.
November 11, 2014
Rated 5 out of 5 by Ruthie3 Stay at the Hotel great
I would recommend this facility to all my friends.
November 11, 2014
Rated 4 out of 5 by SuzieQ14 Enjoyed our stay
After reading the recent reviews, I was a little skeptical, but was very pleased with our accommodations.
We had a nice big corner room with a huge bathroom.
Would highly recommend this hotel to others.
October 26, 2014
Rated 2 out of 5 by Anne16 This hotel need overall improvement in all areas
Hotel needs update in furnishing & carpets.
October 20, 2014
Rated 2 out of 5 by Jillian1017 Sadly disappointed...
My husband, 3 yo daughter and I stayed at the Sheraton Harrisburg Hershey hotel this past weekend. We were only there for one night, but I am sorry to say I would not return. The rooms were old, dark and musty. The first room we were checked into had a 5th story window that did not properly close which allowed a draft and noise through. The wallpaper was literally peeling off the walls, sofa pillows had mysterious white stains, and the carpet was filthy. It was extremely outdated and in need of a thorough cleaning. The staff was kind enough and willing to change our room - but the second room was not much better. The window closed in this room and the wallpaper seemed to be staying on the wall - but the shower/tub was so filthy we did not use it at all. We received a fruit tray for our troubles, but quite frankly a refund or discount on the room would have been more appropriate. We were told by the staff at the front desk that a $5 million dollar renovation was planned for next year. Quite frankly, I don't see how they can occupy these rooms in good faith - they are NOT up to par. It was a very uncomfortable, uneasy stay for us and we shall not return.
October 20, 2014
Rated 5 out of 5 by JEDE Staff-outstanding / facility-a little tired
While the facility itself needs a little TLC (worn carpet, peeling wallpaper), every staff person I had the pleasure to encounter made the stay extremely satisfying. From the breakfast hostess in the Club Lounge to the front desk staff, including Sarah who helped with a reservation issue, and especially Paul, the shuttle driver, each person made me feel as though I were their top priority. I wish the Sheraton corporate staff were half as receptive and friendly. (Two large issues with my reservation caused by an inattentive phone agent, then the unwillingness by other agents to help caused stress, and both issues were resolved easily by employees at the property.) I look forward to staying at the hotel again.
October 10, 2014
Rated 4 out of 5 by VWJ311 Club Floor unavailable
we paid for Club Floor but could not access the lounge either day we were there. we left early on 10/5 so we really could have used breakfast and coffee. we feel a bit as if we wasted $.
October 9, 2014
Rated 2 out of 5 by BW56 Worn around the edges
This property was originally a fine hotel, but it is showing its age and has infrastructure problems. The staff was very friendly, but my initial room was in the process of being "dried out" from a water problem. I went back downstairs and was put in a different room, which had a water leak in progress! My final room was the large Susquehanna Suite, and I appreciated that, but the suite and the overall hotel are really showing their age. Room service was prompt, but hardly top quality. I'm disappointed, because these maintenance issues are not the fault of the friendly desk staff. They seemed genuinely embarrassed about the room problems I had.
October 7, 2014
Rated 5 out of 5 by RichardIII Excellent location from Turnpike and exceptional facilities
I attended a conference and, from that perspective, the Sheraton was excellent + in all categories. I had a great dinner, everything was easily accessible. The front desk did a good job of letting me know that the Lobby was the 3rd level and pointing out my meeting room. Room was clean and bedding comfortable. I would recommend this hote again - in fact, I did that, on my summary sheet for the conference.
October 2, 2014
Rated 2 out of 5 by Chris8022 Broken and Worn
Drain in bathroom was broken. Called desk at beginning and never fixed over 3 day stay. Refridge was adjar and would not close. Again called desk and not addressed. The hotel was worn. Windows would not open on nice nights and no fan option. Sucks to have to run A/C to get fresh air.
In general the hotel featured noisy plumbing and mediocre cleanliness. Needs an overhaul.
September 29, 2014
Rated 5 out of 5 by Catarina44 Great location
Staff was friendly except for one person in club lounge who didn't have any people skills. Club Lounge was awesome & Donna & Tiffani were exceptional & made up for the person who didn't have any people skills.
September 29, 2014