Rated 5 out of 5 by pmk2 Greatest Staff
The Staff here is the most courteous, caring staff of any of the 20 plus Sheratons I have stayed in.
October 21, 2015
Rated 5 out of 5 by Vlass101 Great hotel with an awesome staff
This was my first time at the Sheraton College Park North and I was very impressed. I've stayed at Sheraton properties around the world and the staff was one of the best I've seen. Marcus is super courteous, helpful and friendly. Marcus you're the man!!
September 7, 2015
Rated 5 out of 5 by Karin14 Great Customer Service
We had a great stay at this hotel on our way from Massachusetts to North Carolina. The staff were very welcoming and the comfort of the hotel was excellent. I would highly recommend this hotel to anyone. We were happy to have a restaurant in the hotel and very happy with the quality of the food.
August 20, 2015
Rated 5 out of 5 by Mario27 My stay for 4 nights
From the moment of my arrival too my departure I was completely satisfied. I changed my plans for following week to be a guest at this hotel. Every staff member I dealt with was a professional, and they have earned my future business. Fair in the restaurant top notch. Jenny was as good as it gets. Marcus addressed me as Chester everything he saw me even from a distance, very professional!
August 4, 2015
Rated 5 out of 5 by Crowder3 Amazing stay for family!
Marcus -front desk was very welcoming and knowledgeable of the hotel amenities!
Carmie -manager, ensured my room met my family's needs!
Restaurant had great food and reasonable prices!
Francisco-restaurant supervisor was very attentive!
July 31, 2015
Rated 2 out of 5 by jts53 Disappointing
Our stay began with disinterested reception desk staff. We went up to our room to find not the king bed that we booked, but two doubles. The room also had not been cleaned properly since the last guest - there was a room key covered in black "gunk" and a used bar of soap in the soap dish plus a general feeling of being disheveled (things "out of place"). When we asked for a new room, desk staff told us that they were out of king rooms (interesting that my mom had been given one when we checked in together but she had not booked it ahead of time). So we ended up in another room with cramped double beds and it needed a good vacuuming (small pieces of trash that were there when we first entered were still there 2 days later when we checked out). This new room also smelled stale and the A/C did not bring the room to a comfortable temperature. We would never stay in this hotel again.
July 31, 2015
Rated 4 out of 5 by bridesmaid2015 Front desk staff
Upon check in the young lady Catherine did not greet me right away and I stood there for 3 mins prior to her speaking. Her attitude was not welcoming and she was not friendly at all. Even though I live in the local area i didn't feel that warm welcome that you should get when checking into a hotel. Staff was not eager to assist when they came into first contact with me and several times I have to speak to be noticed. The housekeeping staff was the only team that seems very friendly and willing to help.
July 21, 2015
Rated 5 out of 5 by Bonnie84 Great Stay
We check in late on Wednesday night and front desk agent were quick and friendly. Over all stay was great. Special Thanks to Marcus at the front desk.
June 1, 2015
Rated 1 out of 5 by junior01 Horrible Customer Service
From the day we checked in, we were greated with rude service. We was issued the wrong room, and after telling the manager Kendra about it, she made it seem like it was my fault and to show an email to prove it, which I thought was uncessary. We didnt get our rooms cleaned everyday. When I asked at the front desk, no one could explain why. The light skin girl with the 2 braids was the ruddest of all. Whenever we would walk into the hotel, they didnt even look up to acknowledge your presense. No Hi, Hey, Hello, anything! When we checked out, no one said thank you for your stay, have a safe trip, or anything! Also the rooms are outdated to say its the Sheraton hotel, expected better quality. Overwall, It will be our last time staying there.
May 27, 2015
Rated 5 out of 5 by Aziza Delightful stay
I had a wonderful experience at this hotel. Very neat, comfortable, with extremely well- trained staff. Spencer, Kate, and Ann went above and beyond all the expectations! They all made their best to accommodate my requests and answer my questions, were very responsive, helpful, welcoming, and nice. Despite me checking in late (I came at 2 am) I got a warm greet and a bright smile on their faces. I will definitely stay here again next time I visit D.C.
April 12, 2015
Rated 5 out of 5 by kiki1521 Great Stay
Great hotel. Perfect location. Couldn't ask for more. Thank you
April 10, 2015
Rated 4 out of 5 by Warfaerie Best Price for a Full Service hotel in the area
This Sheraton has a wonderful and responsive staff. The hotel is undergoing renovations, and the new design is very nice. It's still a work in progress, but for now you can get the best prices for a full service hotel in the DC north area.
February 23, 2015
Rated 5 out of 5 by SusanandBob Pleasantly surprised by a major renovation!
This hotel has benefitted from a major renovation in the last few months - nearly everything is new and the place looks great. The staff were very friendly, especially Ganet in the Club Lounge.
February 21, 2015
Rated 2 out of 5 by Sadd Bad experience
room service lousy...had to ask to have rioom cleaned first day, 2nd & 3rd did not clean or replenish towels or empty trash.
temp in room was too hot then to cold.
could not use wifi
staff responsiveness lousy
will no come back
incosistant restaurant charges
had meeting on first floor we had to set uf charirs and tables.
February 17, 2015
Rated 2 out of 5 by SleeplessInSheraton2015 Conveniently located off i95 but...
I would recommend this hotel if the choices were between Super 8 and Motel 6
We stayed the night of January 10, 2015 and there was visible construction in the lobby
They advertised free Internet in the room but charged $9.00 to actually get Internet in the room. We were told that Free Internet was in the lobby only.
With 13 degree temperatures outside, the biggest problem in the room was, the heater. The heater switched from blowing hot air and cool air all night and the room never reached the level of warm and cozy. There was a breeze of cold air on the floor near the window.
I called the front desk, they said they would send someone to assist with the transfer to a new room. No one showed up so we packed our things and went to the front desk.
We were given a new room and experienced the same problem with the heating system; not only that, the new room didn't have a mini fridge so the food we were trying to preserve stayed out on the dresser. Thank goodness there was a cool draft coming from the window provided by the frigid 13 degree temperature outside.
The staff could have been more accommodating considering we had to change rooms. I suspect they were aware of the heating issue which is why they didn't follow up to make sure the problem had been resolved. There's no room for indifference when working in the hotel industry.
Maybe it's just me but I was expecting a somewhat classier experience which is why I chose the Sheraton above others.
If you made it this far in the review I must say... the room was clean and the bed was incredibly comfortable.
Perhaps if it wasn't such a cold night, our stay would have been much better. I don't think I was asking for too much.
January 13, 2015
Rated 1 out of 5 by AT75 The "aton"
We were not quite sure what to expect when we pulled up the the "aton" as we called it because the sign was half lit on arrival. That in a nut shell would sum up the remainder of our stay. Everything was halfway...for instance in speaking with one of the engineers about a door lock problem I quized him about the renovations and he proudly said all the rooms had been renovated. Ok if you call putting in a new standup light and sitting chair and a coat of paint renovated then hats off to the most pathetic renovation of all time. Overall the hotel was dirty, the toilet seat, headboard, phones, nightstands and dresser desk combo was from the 1980's. The bathroom tile was not bad but the install job was 3rd rate. The thermostat in the room did not work and when I asked the engineer he said its probably the battery and went about his day. The only saving grace was the waitress in the restaurant Sunday night after our hockey game...She was extremely efficient and helpful and the food was good.
January 5, 2015
Rated 3 out of 5 by rob2044 Construction
The hotel is end construction in the lobby and other areas and it made check-in and getting in and out of the hotel a hassle
December 30, 2014
Rated 3 out of 5 by QLS5674 Renovation needs to be disclosed
If the Hotel is being renovated it should state so on the web site when booking through SPG. I got there and the foyer was being redone, real disappointment for a frequent traveler. If you are going to be inconvenienced like this add some more points to your guest for the disappoinment.
December 27, 2014
Rated 2 out of 5 by Caramal Staff needs training
When I made the reservation online I called and i verified that they had me down for a 11 o'clock check-in. Well I showed up at noon and there was no rooms available. The front desk clerk had an attitude and told me I would have to wait until 2pm. After I started to look for another hotel on my phone that's when he found me another room.
They are doing construction. There is no mention of this in the lobby. Lovely hearing hammering and sawing above your head when you are trying to get an afternoon nap.
Called down to the front desk to ask for carryout options and I was rudely told that I could order from room service. I told them that I did not want room service and asked what was in the area and I was put on hold for 10 minutes.
The room is great and spacious. Bed is fantastic. Customer service is awful. Pack patience.
November 25, 2014
Rated 4 out of 5 by WayneW Central Location
This visit was not my first to the area or to this hotel. This is my preferred place to stay when visiting the MD/DC Metro area, especially for more than one day. It is centrally located allowing for access to DC via the Metro or to parts of Maryland by a short drive. For example, on this trip I had meetings as far away as Rockville, Frederick, Columbia, and Baltimore, as well as closer stops in College Park, Greenbelt, Silver Spring, and Laurel. The hotel is not new but it is always well kept, clean and comfortable and apparently renovated frequently. The restaurant on site is small but decent. No other options within walking distance but a lot of eating places within a 5 minute drive. Consistent in performance and a great value for the location.
November 13, 2014
Rated 4 out of 5 by Bill9720 Good Place to Stay
Hotel conveniently located midway between DC & Baltimore. Right off I-95. Clean rooms with friendly attentive staff. Food limited in restaurant but good quality.
November 11, 2014
Rated 2 out of 5 by traveler7890 Sheraton Review
The room was clean, however we had to call the front desk for a light bulb on a lamp that blew and a second call was made because there was no hair dryer. We expected a mini fridge in the room but there was none.
November 8, 2014
Rated 4 out of 5 by GAP2014 Great hotel
Kudos to your staff, they were all very welcoming, professional and pleasant.
The rooms were clean and a great nights sleep was had by my family. We woke to a great Sunday brunch and ready for travel.
After reading some negative reviews about this hotel I can refute them, this hotel is working to improve on any previous short coming and to maintain Sheraton"s good name.
Thank you Sheraton
October 20, 2014
Rated 4 out of 5 by GAP2014 Great hotel
I was pleased with this Sheraton property, after reading several negative reviews I didn't know what to expect, but because of the location to our event, it was best for us.
The rooms were clean and the sweet sleeper beds and pillows provided an excellent nights rest.
The workout room had everything necessary for a great workout.
The location of this hotel is also excellent it was easily seen from I-95, none of that beltway traffic.
Lastly there is an AMC movie theater on the same lot.
I would definitely recommend this hotel
October 20, 2014
Rated 5 out of 5 by MattPDX Fun times in Maryland
I just had the pleasure of spending two nights at this Sheraton property. I had a wonderful greeting at the Metro stop outside of Washington D.C. where I was greeted by an attentive Sheraton employee. I was then welcomed to the hotel by Catherine at the front desk who had upgraded me to a corner room with king bed and made sure to advise me that the "Club Floor" was still open. The next morning I was greeted by Imee the host had the Club who had set up the lounge very well. Thank you staff at the Sheraton, Beltsville, MD.
October 8, 2014
Rated 5 out of 5 by BNajy Great Stay! Great Pet friendly hotel!
It made Parents' Weekend at CUA wonderful! Our son missed the family dog, Maya, so we found this great hotel that allowed us to bring her at no extra cost! We were on the 8th floor and we brought our crate. Our son was thrilled to see Maya! Parents weekend was a success! See you during Thanksgiving week!
October 6, 2014
Rated 4 out of 5 by db2020 Very Nice Hotel
This was my third time staying at this hotel. The location is excellent and it is a very good hotel, albeit a bit on the older side.
When I return to this area, I will look to stay at this hotel again.
October 6, 2014
Rated 2 out of 5 by BigJohnD Great Location / Great Staff BUT Hotel is long in the tooth
When travelling on business finding a hotel within walking distance to your destination is a very nice treat.
So you can imagine my excitement when I found out that this hotel was but a couple hundred feet from my meeting location.
I will say the staff were very professional and did the best job possible under difficult conditions.
The facilities are certainly showing their, with serious stains on all the carpets, from the lobby, to the hallways, and most seriously my room.
The other issue was the TV, once again the staff was incredibly responsive to my issue of the intermittent TV signal, but on investigation it was determined to be a satellite reception for the entire hotel.
Food was very good in both the club lounge and the Powder Mill Cafe and the staff in each were great.
At the end of the day, the hotel needs to hire the services of a serious carpet cleaning company and improve some basic infrastructure.
October 3, 2014
Rated 5 out of 5 by Musicologist Underrated property
There are many rather mediocre reviews of this property on TripAdvisor, but I can't understand why. I loved my room and loved the beds, which were very comfortable and offered a very good night's sleep. The staff was excellent, and the food in the café was very good for the reasonable price that was charged. I suppose the only disadvantage for me was the long distance from downtown DC, but of course there was a shuttle.
September 24, 2014
Rated 4 out of 5 by Wendy222 Quick visit
Being a member of SPG I have stayed at several different Sheraton around the northeast and northwest. The hotel staff was friendly and helpful. I just think the up keep of the hotel hallway could use some cleaning. I also requested a rollaway and was told it wasn’t offer at this hotel. Once in the room I could see why as the room were too small for a rollaway. I also had dinner at the hotel restaurant the night I arrived. The food was great but service was horrible. We waited for 45 minutes for the food to be bought out.
September 2, 2014