Rated 5 out of 5 by sand361517 xl
worth to choose again
it has a wonderful cost performance
March 10, 2016
Rated 1 out of 5 by PAHockeyMom Never again will I stay at a Sheraton
This was my first time staying at a Sheraton hotel and it most definitely will be my last. Let me start with the positive. The bed was comfortable and the shower was hot with good pressure. But according to the website I was to have a microwave, refrigerator and high speed internet. I did not have any of these items. The high speed internet was down the entire stay and we were told that the rooms with microwaves and refrigerators just 'got lucky'. The windows had so much condensation that there was a pool of water on the sill that froze. The curtains were frozen to the thick slab of ice. Cold air poured in the room from around the heating/cooling unit. The carpet was worn and stained. I found the price we paid to be high for the condition of the room but we paid it anyway since we were booking with my son's entire hockey team. We were scattered throughout the hotel even though we had booked together. These are all things that I can live with but the worst part of this ordeal was our toilet clogged and overflowed on Saturday night about midnight. I called the front desk and asked for a plunger. They could not locate one, so their solution at 2 am was to bring me a room key for a room on the second floor while my family was staying on the sixth floor. We were to use the bathroom on the 2nd floor but remain in the room on the 6th floor because the heat was broken in the room located on the second floor..we were expected to go down 4 floors to use the bathroom. This is completely unacceptable. Without any other choice we made the trip. I didn't hear anything int he morning so I went to the front desk and was met with 3 blank stares. They were unaware of the issue as it was not passed onto the day shift team. The woman who appeared to be in charge asked "so what's the problem" to the other girl, still not addressing me. At this point I am raising my voice and admittedly yelling because I am very upset that I have dirty toilet water all over my bathroom floor of the room I am paying good money for. I walked away and went to breakfast. When I came out she approached me and admitted that going to another room wasn't an acceptable solution and that they would credit me $50. She said they 'weren't ignoring me and wanted me to calm down." I would not have gotten loud if someone would have said simply "I'm sorry we will fix this." A simple sentence like that would have defused the whole situation. She said the toilet issue had been fixed. When i got back up to my room it was fixed but bathroom was not cleaned and dirty toilet water towels laid there in a pile. I had to go hunt down a cleaning person to come clean the mess. Not wanting to cause anymore of a scene I accepted the $50 credit. Checked out on Monday. I am home now and have had time to process the fact that I had to take my child down 4 levels of the hotel in my bathrobe so he could use a toilet and I just can not get over the fact that I paid for this experience. I emailed corporate but did not receive a response as of yet so I thought it best that I share my experience so that others don't make the mistake my family did by staying in this facility.
February 17, 2016
Rated 5 out of 5 by Freeberkeley Storm Jonas vs Sheraton front desk and mgmt.
I have to start by saying I never give a review. I often forget as I travel alot. The Sheraton Hotel saved us all. Myself and about 75 guest were stuck due to the indcredble storm Jonas. The staff was great in everyway, I want to thank the mgmt and the front desk staff Carmie, Dianne, A Ryelle, Tracy, Awee and Sheena. Cant forget about the restaurant staff thx again. Worst storm in 90 years and Sheraton staff WON!! ;) Thx
January 26, 2016
Rated 4 out of 5 by rosko business trip
They forgot reg coffee in my room, but i stayed on club level and was able to grab a coffee in the club!
January 16, 2016
Rated 1 out of 5 by TeleGreg Very unprofessional and lacked Luster.
Front staff upon arrival was very informative as well as personable. The room was older but you could see that there was some refurbishment done to the room. The dials on the television were broken. And housekeeping only supply two washcloths for four people but that's minor. But overall the room was decent not a 3 or 4 star rating as I would give some of the other Sheraton's that my family and I have frequented in the past. Now the kicker was upon checkout , Front staff was not personable they didn't ask how my stay was, nor did the young lady indicate she was printing out my receipt. So I stood there for about 3 to 4 minutes wondering why I was standing there. While waiting I had to hear her complain to another front desk rep and how they didn't do their Job right the night before by not placing notes in its proper place in the system. Finally she gave me my final bill foil. We were given a complementary cookies the night before upon checked in , I simply ask the front desk attendant this morning upon check out what type of cookies they normally provide and again and attitude was very dismissive and she looked at me and said I don't know what they had out last night. So I proceeded to open the bag to show her what type of cookie it was. I explained to her the only reason why I asked in the first place is because my son has peanut allergies. Personally I just think it's a way to respond to people and when you are in the field of hospitality it's only fitting that you'd be hospitable. Never again will I ever stay at the Sheraton.
January 3, 2016
Rated 4 out of 5 by MrZero Nice Hotel and Excellent Front Desk Staff
Hotel was very nice, with a good club floor lounge. Very convenient access to the I95. What really differentiated this hotel from others, was the super positive attitude displayed by the front desk staff Kaneilia and Dionne. Kudos to both of them.
December 21, 2015
Rated 4 out of 5 by Cubeone2 Great Experience, Great Value, Great Staff
I have stayed at this facility at least five times now and each experience was increasingly better than the one before. The Front desk staff(Aryelle & Tracy) that greeted my family and I, was personable, friendly and attentive. They took the time to totally orient us to the hotel and the surrounding area and to make sure our needs were met. I also witnessed both Aryelle and Tracy throughout the weekend dealing with other customers and the level of customer service they exhibited was consistent throughout and that is rare these days. Kudos to the both of them and to Sheraton College Park for employing them.
December 14, 2015
Rated 5 out of 5 by Kittens11 Quite and very clean
This hotel is very clean and private. Staff is always professional and accommodating.
November 18, 2015
Rated 5 out of 5 by Kittens11 Great professional staff
This hotel is very clean and private. Staff is always professional and accommodating.
November 18, 2015
Rated 4 out of 5 by Rosserino Frequent Traveler
I stay in this hotel 3-4 nights a month, having business in the DC area. In the 5 years that I've stayed here, I have seen quality of services, as well as room comforts, rise considerably.
The front desk is a pleasure to work with, recognizing me as a Platinum member, offering me upgrades when possible. Keneilia, at the front desk this evening, was terrific in taking care of my specific needs. I will be coming back here again in the near future.
November 10, 2015
Rated 5 out of 5 by pmk2 Greatest Staff
The Staff here is the most courteous, caring staff of any of the 20 plus Sheratons I have stayed in.
October 21, 2015
Rated 5 out of 5 by Vlass101 Great hotel with an awesome staff
This was my first time at the Sheraton College Park North and I was very impressed. I've stayed at Sheraton properties around the world and the staff was one of the best I've seen. Marcus is super courteous, helpful and friendly. Marcus you're the man!!
September 7, 2015
Rated 5 out of 5 by Karin14 Great Customer Service
We had a great stay at this hotel on our way from Massachusetts to North Carolina. The staff were very welcoming and the comfort of the hotel was excellent. I would highly recommend this hotel to anyone. We were happy to have a restaurant in the hotel and very happy with the quality of the food.
August 20, 2015
Rated 5 out of 5 by Mario27 My stay for 4 nights
From the moment of my arrival too my departure I was completely satisfied. I changed my plans for following week to be a guest at this hotel. Every staff member I dealt with was a professional, and they have earned my future business. Fair in the restaurant top notch. Jenny was as good as it gets. Marcus addressed me as Chester everything he saw me even from a distance, very professional!
August 4, 2015
Rated 5 out of 5 by Crowder3 Amazing stay for family!
Marcus -front desk was very welcoming and knowledgeable of the hotel amenities!
Carmie -manager, ensured my room met my family's needs!
Restaurant had great food and reasonable prices!
Francisco-restaurant supervisor was very attentive!
July 31, 2015
Rated 2 out of 5 by jts53 Disappointing
Our stay began with disinterested reception desk staff. We went up to our room to find not the king bed that we booked, but two doubles. The room also had not been cleaned properly since the last guest - there was a room key covered in black "gunk" and a used bar of soap in the soap dish plus a general feeling of being disheveled (things "out of place"). When we asked for a new room, desk staff told us that they were out of king rooms (interesting that my mom had been given one when we checked in together but she had not booked it ahead of time). So we ended up in another room with cramped double beds and it needed a good vacuuming (small pieces of trash that were there when we first entered were still there 2 days later when we checked out). This new room also smelled stale and the A/C did not bring the room to a comfortable temperature. We would never stay in this hotel again.
July 31, 2015
Rated 4 out of 5 by bridesmaid2015 Front desk staff
Upon check in the young lady Catherine did not greet me right away and I stood there for 3 mins prior to her speaking. Her attitude was not welcoming and she was not friendly at all. Even though I live in the local area i didn't feel that warm welcome that you should get when checking into a hotel. Staff was not eager to assist when they came into first contact with me and several times I have to speak to be noticed. The housekeeping staff was the only team that seems very friendly and willing to help.
July 21, 2015
Rated 5 out of 5 by Bonnie84 Great Stay
We check in late on Wednesday night and front desk agent were quick and friendly. Over all stay was great. Special Thanks to Marcus at the front desk.
June 1, 2015
Rated 1 out of 5 by junior01 Horrible Customer Service
From the day we checked in, we were greated with rude service. We was issued the wrong room, and after telling the manager Kendra about it, she made it seem like it was my fault and to show an email to prove it, which I thought was uncessary. We didnt get our rooms cleaned everyday. When I asked at the front desk, no one could explain why. The light skin girl with the 2 braids was the ruddest of all. Whenever we would walk into the hotel, they didnt even look up to acknowledge your presense. No Hi, Hey, Hello, anything! When we checked out, no one said thank you for your stay, have a safe trip, or anything! Also the rooms are outdated to say its the Sheraton hotel, expected better quality. Overwall, It will be our last time staying there.
May 27, 2015
Rated 5 out of 5 by Aziza Delightful stay
I had a wonderful experience at this hotel. Very neat, comfortable, with extremely well- trained staff. Spencer, Kate, and Ann went above and beyond all the expectations! They all made their best to accommodate my requests and answer my questions, were very responsive, helpful, welcoming, and nice. Despite me checking in late (I came at 2 am) I got a warm greet and a bright smile on their faces. I will definitely stay here again next time I visit D.C.
April 12, 2015
Rated 5 out of 5 by kiki1521 Great Stay
Great hotel. Perfect location. Couldn't ask for more. Thank you
April 10, 2015
Rated 4 out of 5 by Warfaerie Best Price for a Full Service hotel in the area
This Sheraton has a wonderful and responsive staff. The hotel is undergoing renovations, and the new design is very nice. It's still a work in progress, but for now you can get the best prices for a full service hotel in the DC north area.
February 23, 2015
Rated 5 out of 5 by SusanandBob Pleasantly surprised by a major renovation!
This hotel has benefitted from a major renovation in the last few months - nearly everything is new and the place looks great. The staff were very friendly, especially Ganet in the Club Lounge.
February 21, 2015
Rated 2 out of 5 by Sadd Bad experience
room service lousy...had to ask to have rioom cleaned first day, 2nd & 3rd did not clean or replenish towels or empty trash.
temp in room was too hot then to cold.
could not use wifi
staff responsiveness lousy
will no come back
incosistant restaurant charges
had meeting on first floor we had to set uf charirs and tables.
February 17, 2015
Rated 2 out of 5 by SleeplessInSheraton2015 Conveniently located off i95 but...
I would recommend this hotel if the choices were between Super 8 and Motel 6
We stayed the night of January 10, 2015 and there was visible construction in the lobby
They advertised free Internet in the room but charged $9.00 to actually get Internet in the room. We were told that Free Internet was in the lobby only.
With 13 degree temperatures outside, the biggest problem in the room was, the heater. The heater switched from blowing hot air and cool air all night and the room never reached the level of warm and cozy. There was a breeze of cold air on the floor near the window.
I called the front desk, they said they would send someone to assist with the transfer to a new room. No one showed up so we packed our things and went to the front desk.
We were given a new room and experienced the same problem with the heating system; not only that, the new room didn't have a mini fridge so the food we were trying to preserve stayed out on the dresser. Thank goodness there was a cool draft coming from the window provided by the frigid 13 degree temperature outside.
The staff could have been more accommodating considering we had to change rooms. I suspect they were aware of the heating issue which is why they didn't follow up to make sure the problem had been resolved. There's no room for indifference when working in the hotel industry.
Maybe it's just me but I was expecting a somewhat classier experience which is why I chose the Sheraton above others.
If you made it this far in the review I must say... the room was clean and the bed was incredibly comfortable.
Perhaps if it wasn't such a cold night, our stay would have been much better. I don't think I was asking for too much.
January 13, 2015
Rated 1 out of 5 by AT75 The "aton"
We were not quite sure what to expect when we pulled up the the "aton" as we called it because the sign was half lit on arrival. That in a nut shell would sum up the remainder of our stay. Everything was halfway...for instance in speaking with one of the engineers about a door lock problem I quized him about the renovations and he proudly said all the rooms had been renovated. Ok if you call putting in a new standup light and sitting chair and a coat of paint renovated then hats off to the most pathetic renovation of all time. Overall the hotel was dirty, the toilet seat, headboard, phones, nightstands and dresser desk combo was from the 1980's. The bathroom tile was not bad but the install job was 3rd rate. The thermostat in the room did not work and when I asked the engineer he said its probably the battery and went about his day. The only saving grace was the waitress in the restaurant Sunday night after our hockey game...She was extremely efficient and helpful and the food was good.
January 5, 2015
Rated 3 out of 5 by rob2044 Construction
The hotel is end construction in the lobby and other areas and it made check-in and getting in and out of the hotel a hassle
December 30, 2014
Rated 3 out of 5 by QLS5674 Renovation needs to be disclosed
If the Hotel is being renovated it should state so on the web site when booking through SPG. I got there and the foyer was being redone, real disappointment for a frequent traveler. If you are going to be inconvenienced like this add some more points to your guest for the disappoinment.
December 27, 2014
Rated 2 out of 5 by Caramal Staff needs training
When I made the reservation online I called and i verified that they had me down for a 11 o'clock check-in. Well I showed up at noon and there was no rooms available. The front desk clerk had an attitude and told me I would have to wait until 2pm. After I started to look for another hotel on my phone that's when he found me another room.
They are doing construction. There is no mention of this in the lobby. Lovely hearing hammering and sawing above your head when you are trying to get an afternoon nap.
Called down to the front desk to ask for carryout options and I was rudely told that I could order from room service. I told them that I did not want room service and asked what was in the area and I was put on hold for 10 minutes.
The room is great and spacious. Bed is fantastic. Customer service is awful. Pack patience.
November 25, 2014
Rated 4 out of 5 by WayneW Central Location
This visit was not my first to the area or to this hotel. This is my preferred place to stay when visiting the MD/DC Metro area, especially for more than one day. It is centrally located allowing for access to DC via the Metro or to parts of Maryland by a short drive. For example, on this trip I had meetings as far away as Rockville, Frederick, Columbia, and Baltimore, as well as closer stops in College Park, Greenbelt, Silver Spring, and Laurel. The hotel is not new but it is always well kept, clean and comfortable and apparently renovated frequently. The restaurant on site is small but decent. No other options within walking distance but a lot of eating places within a 5 minute drive. Consistent in performance and a great value for the location.
November 13, 2014