Rated 4 out of 5 by Ness3 Great stay - wish rooms had mini fridges!
Great hotel for hockey tournament, I just wish there was a fridge available (at no extra cost) when needed. Girls had a great time. As well, there is no free wifi in your rooms??? Nowadays - you need that the way technology is. Having it in Hotel Lobby is not good enough, (without paying for it)
November 13, 2012
Rated 4 out of 5 by RobertF Overall good, but staff needs education
During my stay at the Sheraton, I found overall that staff were friendly and took some extra steps like offering me coffee to take with me when I was done with breakfast. The server that waited on me the first morning I was there was excellent. She was friendly and went out of her way to be accommodating.
However, I felt that while other staff must have been instructed to follow certain steps, they should be taught to use some common sense on their own. For instance:
• Housekeeping leaves only one bar of soap for the sink and the shower/bath. Most hotels leave one for each. For a high end hotel, this gives the impression that the hotel is stingy and not that they are willing to do a little more than expected. Once more, housekeeping did not supply a new box of Kleenex when I left the empty box out for them to see or replenish the room with clean wash cloths when all were used.
• Housekeeping gently knocked on the door while I was in the shower and I could not hear. As I walked out of the bathroom, they were already opening up the door. It was still early. They could have waited a little longer or could have made more of an effort to be heard before entering.
• I had oatmeal at breakfast the second morning I was there and perhaps had a little too much cinnamon on it. I started choking without stopping and no one thought to ask me if I would like a glass of water. The server came by and was more interested in how I was going to handle my bill. Despite my difficulty speaking, never once did she offer to get me water.
I got the impression that staff went by a check list, but were not instructed to think on the job. If you’re going to knock on the door, make sure that you can be heard in the bathroom. By putting out an extra bar of soap or leaving extra linens, it’s not like you’re throwing gold coins in the room. Don’t be stingy! If you see or hear someone choking in the restaurant, do something to help him/her. Treat people as you would want to be treated and think rather than follow a check list.
December 18, 2012
Rated 5 out of 5 by DON43 Great one-night stay
This was a leisure visit to do some shopping and catch up on some movies. Check-in was friendly and efficient and we were upgraded to Club floor. A nice, quiet room. Dinner that night was outstanding. Kudos to the chef for the "Crabcake and Avocado BLT". Thank also to Trish and Sophia for their excellent service. The buffet breakfast had a very nice selection of hot and cold items. Loved the fresh blueberries and blackberries. Location is great for shopping. Check out was pleasant and efficient. Overall, a great stay.This hotel punches well above its category 2 rating.
March 27, 2013
Rated 1 out of 5 by Jay232 Paper Walls
When I made my reservation I requested a quiet room. Did the same at check in. Rude guests ran screaming the halls that night. Get togethers in adjacent rooms sounded like they were in YOUR room. Not the Sheratons fault. What is the Sheratons fault is their paper wall construction. You will hear EVERYTHING. They were unable to remedy the situation after three calls to the front desk. Packed my bags and left for home at !:30 AM!!!!!!!!!!!You'd be nuts to stay here. P.S. The beds were nice. Furniture was stained----ughhhhh. You can do far better for less.
April 29, 2012
Rated 3 out of 5 by diana592 hotel review
I booked 2 king size rooms, i received 2 queen rooms. I checked in at 3:00. I asked the clerk to give me someone else's king that haven't checked in yet and he said there were no more kings available in the hotel.The clerk said he couldn't do anything to compensate me. I know of at least 2 people that booked their reservation and checked in after me that received king beds, so the clerk lied to me. Our scrapbook leader said I should go back and complain and I should be compensated, so I did go back and complain to a woman clerk, and she compensated me with wine and cheese and crackers and strawberries. But before she compensated me she went to my scrapbook leader and asked her if she should compensate me.I was not happy to hear that from my scrapbook leader.
October 17, 2012
Rated 4 out of 5 by Sadman typical sheraton property....
had a 2 night stay here recently....pretty uneventful....no suite upgrade as a platinum member but got access to the club lounge....
the room was spacious enough....king bed & small sofa....bathroom was a little small....no fridge/mini bar in the room....
breakfast in the lounge was ok....a handful of hot & cold items....
they have a free shuttle service within a 5 mile radius....got dropped off at the mall nearby & they also came & picked me up....
there's an on the border & chili's restaurant close to the hotel....also a dick's sporting goods & best buy....meijer, target & costco all within walking distance....there is also a mcdonalds, taco bell & a couple of gas stations across the street....
as i mentioned before, pretty uneventful stay but i wouldn't hesitate to stay here again when in the area....
May 29, 2012
Rated 3 out of 5 by Michael76 Hotel Staff needs more training
I stayed over a weekend to attend a convention. Got an email a few days before to upgrade my stay for $15 more per night for a room on the Club Level Floor and access to the Club lounge. Got there, got charged the extra $15 per night and got access to the Club lounge(eventually), but did not get a room on the Club Level Floor! The first day my card would not give me access to the Club Level floor or Club Lounge. Eventually on Saturday Morning, got new cards that actually worked correctly and was then able to get access to the Club Lounge. Club Lounge was as expected. Got free continental breakfasts and snacks were available throughout the day. Waffles for breakfast were soggy, I expected fresh, large Belgian Waffles, instead got soggy, soft microwave type waffles. Not pleased with overall experience of Hotel staff and treating me like a valued member of SPG or treating me well as a valued guest.
May 3, 2012
Rated 5 out of 5 by crb89 This hotel is a great find!
We stayed here during a visit to the area and found that this hotel offers excellent service. We needed a fold-away bed and it was delivered to our room promptly. This hotel is clean, family friendly and pet friendly, and offers many of the upscale options we enjoy. We will definately stay here again on our next family visit to the area.
July 9, 2012
Rated 5 out of 5 by Donna49 Caring Staff
During a difficult family emergency, I stayed at the Sheration Detroit Novi for thriteen days. The Staff was wonderful in helping me as I continued to extend my stay. Everyone went out of their way to assist me. I have statyed at this property many times before and will certainly stay again when my travel bring me back to the area.
August 3, 2012
Rated 4 out of 5 by DON43 A good category 3 hotel
This is a hotel that we often use for weekend visits and have got to know many of the staff. Check in was speedy and an upgrade was made to the Club Floor: I believe that there are some suites but have never been offered an upgrade to one. Dinner on the Saturday night was outstanding. Great service from Sophia and excellent meals. On this visit we did not use the pool or fitness center. The only negative of the visit was breakfast on Sunday in the Club Lounge. When we arrived there were dirty dishes everywhere and the trash can was overflowing. We had to remove dishes and clean a table off ourselves before we could eat. Some time later a service person came to tidy up but all she did was compress garbage in can:there was still not room to put anything more in. Usually there is someone up in the lounge all the while to take care of things: I was told later that he was on vacation. Checkout was good and I had the opportunity to mention the lounge problems to Noelle.
July 11, 2012
Rated 5 out of 5 by Joe12345 Great restaurant staff!
Took my wife and 15 month old for a swim at the hotel and a bite to eat at the 2.11.11. Restaurant and the waitress's could not have been better! They were extremely friendly and on point with their service. The food wasn't real great but the staff made up for it in charm. Thanks the great people.
December 16, 2012
Rated 5 out of 5 by Stu1941 Respect
As a Canadian who seldom is able to get away for a few days this hotel far exceeded experiences at similar Shearton Hotels in Ontario. The staff where exceptional in all ways and we were treated as SPG are meant to be treated. Highly recommend this hotel for anyone traveling in the Detroit area.
July 31, 2012
Rated 5 out of 5 by cl712 Great hotel
This Sheraton was a pleasure to stay in: friendly, efficient staff, a large, comfortable room with very comfy bed, and dining facilities with good food for breakfast and dinner. I received a corporate rate and could not have gotten a better value for the money. Very impressed.
October 22, 2012
Rated 5 out of 5 by KatK Pool
Loved this hotel with the exception of the pool. Used the pool one day and removed two large clumps of hair (placd on edge of pool). They were still there the next day when I used the pool again. This was the only negative aspect of my 3-day stay.
April 25, 2013
Rated 5 out of 5 by BAB513 Friendly, Clean, will visit again
The hotel in Novi Michigan was very clean, friendly, and beautiful.The staff was very professional during check in and check out, they should be commended on how well they represent the company! I will recommend it to all my family and friends!
September 4, 2012
Rated 4 out of 5 by jp01 Great people
Everyone is very nice, especially Courtney and Travis at the front desk, and Janice, Trish, and Andrew at 21111. Now the bad - WiFi didn't work for 3 days. Housekeeping expects those little bars of soap to last you 2 days, how cheap is that?
August 16, 2012
Rated 5 out of 5 by Dale6864 Everything you need in a hotel
We travel with our pet cocker spainel and the Sheraton takes pets this makes it so much easier for us. The Sheraton is a great hotel good location for us and has more features than most hotels at a great price.
December 24, 2012
Rated 4 out of 5 by Envoyj Great hotel
Everything was very good or great except the shower in the accessible room I had. Water got all over the floor due to poor design and the hand held shower did not work properly.
September 24, 2012
Rated 5 out of 5 by ltb4 This hotel is a great value for the money.,
My experience at the Sheration Novi was very nice. Room was sizable and the bed extremely comfortable. The morning breakfast was outstanding as were the fitness facilities.
October 22, 2012
Rated 3 out of 5 by shannon Nice hotel
This hotel was really nice and the rooms were great. The one complaint I had was that someone had vomitted in the hallway around 9:00 pm and we called the front desk and told them. Two gentlemen came and poured powder on it and swept it up a little bit, but that was it. The pile of powder and chunks remained in the hallway even when I left the hotel at noon the next day. The smell was horrific all night and the following day. My daughter ended up getting the 24 hr flu and so did my sister in law. I would assume that it was from constantly breathing in odor from the vomit that was not cleaned up in the hallway.
January 4, 2012
Rated 5 out of 5 by Global Team Novi Was Exceptional
Attention to detail was the X factor that will ensure my continued patronage. Thank you for the use of an umbrella on a most rainy evening.
December 2, 2011
Rated 5 out of 5 by Grissom Excellent site for a conference
Well organized servies for the conference I attende sponsored by Botsford Hospital. Food was very good. meeting room and audio was great.
November 10, 2012
Rated 5 out of 5 by Brendus Great Stay!
Hotel had everything that you wanted when on the road. Great location!
December 21, 2012
Rated 5 out of 5 by Raza Nice Location and Great Customer Service
Nice Location and Great Customer Service
September 5, 2012
Rated 3 out of 5 by Noony lack of concern
i requested microwave and fridge for my room prior to my arrival for $10 pr day for each. I arrived about 2:30 and checked in and no fridge or microwave. I requested and was told a few minutes. I requested several more times until a front-desk person hauled a fridge up around 8PM,and then said no microwaves available. I had purchased food at a restaurant for 2 day prior to arrival on a personal retreat. so that food sat unrefrigerated for about 7 hours. Needless to say it was not edible for the most part. no offer by hotel to make things right. in fact they charged $10 for that days rental and when I objected they they said they would waive the first days fridge rental. I have a handicap license plate and thru out the day if I left i had to circle the building several times to wait for someone to leave so I could park. On the last day i just parked under the canopy and informed the staff that I could not find a parking space, handicapped or otherwise. the manager on duty said that i would have to park at BEST BUY,next door, which is what he had to do, so he felt "my pain". I don't think this showed any consideration on his part, and his pain was not a concern of mine at the present time.
The attitude on these 2 matters was less than professional for the hospitality industry in general and especially so for a Sheraton Hotel. This is about the 4th or 5th stay here, usually with points, and this was the worst, in which I felt as though my stay was not welcome or appreciated.
Pool was FREEZING, and spa is very small.
May 2, 2012
Rated 4 out of 5 by AXJP Top Notch Staff, Older Rooms
I travel here once a month and I'm always astonished by the front desk staff. Always cordial and on point, I've given out a few Platinum thank yous. It's a small part of the hotel experience, but starting off each visit with a great welcome goes a long way.
My only pain point every time I go are the thin walls in the room. Each time I visit I can hear the person in the next room talking on the phone, coughing, and any other thing going on that I don't want to hear. Not anyone's fault, just an older hotel, but I warn everyone that travels with me to be prepared to turn the tv up or risk some noise annoyance.
Overall, solid property, great breakfast, and top notch, consistent, service.
May 29, 2012
Rated 2 out of 5 by MikeK63 November 9th, 2013 stay
On November 9th I booked two rooms for the evening of my niece's wedding, which was held at the Sheridan Novi. I booked well in advance and checked twice to ask about early check in. The wedding was at 4:00 and 3:00 pm check in would cut it close to make it to the ceremony. I was informed that they could not guarantee early check in but would try their best. Upon arriving at 2:30 I was informed my rooms were not ready. At 3:00 pm they still were not ready. It was 3:35 before the rooms were available. Very poor for a facility that knew they had booked not only theses rooms but the wedding ceremony and reception. The only thing I received was I AM SORRY. The room my wife and I had was okay but the thermostat read 60 degree but the room was far above this temperature. Later in the evening I needed to make an emergency call to another room and found neither telephone working! AGAIN THE ANSWER WAS I AM SORRY. I certainly not recommend this facility to any one wanting to be treated fairly and with respect as a paying customer.
November 19, 2013
Rated 4 out of 5 by chef2u Training
Upon check in the guest services individual was in the middle of training another associate, but was not able to handle multi-tasking checking us in and helping the new employee. He was kind of rude when speaking to her, and took the phone from her and placed engineering on hold and stated " they can wait". I believe the associate name was Wilson Jr.., can't remember his first name, but he was not very friendly, he did not tell us about the property, the area or make us feel very welcome.I was kind of disappointed thinking a new guest to this property should be welcomed.
May 22, 2012
Rated 4 out of 5 by Bryan01 Room comfort
I asked for a quiet room to just sleep for the night, I was given a room #321 that shared a wall with the elevators, and there was a lot of children staying in the hotel that night, a (travel team), that kept using the elevators all night long, and the noise from the elevators was UN-bearable!! I do not fault the children as they were not doing anything wrong, but that room should not be used for guests or it should come with a disclaimer at check in! I think you should comp my stay, via a voucher to return to the Hotel another time and try another room!
November 28, 2012
Rated 3 out of 5 Inadequate room.
The room I stayed in was very clean, the bathroom was adequate and the facilities were good, but the elevator noise (beeping) was loud in my room everytime the elevator came tot he floor I was on. The other thing was the room was too small for a king bed with the desk at the foot of the bed. I could hardly walk between the bed and the desk and when I used the chair in the desk everytime I turned the chair was bumping the bed and kept pinching my hands on the arm rest when i stood up because the chair was still under the table. Kinda dissappointing.
October 15, 2012