Rated 5 out of 5 by badalamenti11 Super comfortable stay
My sister and I stayed at this hotel for the Susan G. Komen Michigan 3day and it was fantastic! I'm definitely a fan of Sheraton hotels. The rooms were clean, the beds were super comfortable, I slept so well even being so sore! We took advantage of the hot tub/pool area which was always wonderful. I would recommend this hotel and definitely stay here again.
August 19, 2014
Rated 5 out of 5 by cheeesehead This hotel was ideal for family events
Although we were staying here due to a family wedding, we also had availability to
several shopping centers, restaurants, gas stations nearby. There was room throughout the motel for family gathering, dining.. Everything you need is here! Was very spacious!
August 18, 2014
Rated 5 out of 5 by DON43 A Great Stay
This was an excellent weekend stay at one of our favourite hotels. Check-in was speedy and an upgrade was made to the Club Floor. Dinner on Saturday night was outstanding. Thank you Andrew and Trish for your excellent service. Breakfast in the Club Lounge was more than adequate and the person looking after the lounge did an excellent job including clearing up after guests who were not used to clearing up after themselves. Check out was also speedy. The one minor glitch was there was no coffee for the coffee maker.
July 18, 2012
Rated 5 out of 5 by Rodkar23 50th Class reunion
The hotel and staff were beyond mour expectations which made our event like and enjoyed by all.
August 13, 2014
Rated 2 out of 5 by Traveler84 Bring Earplugs
The best thing about this hotel is it's location. It's convenient to the interstate if you need to get to Detroit, and there's a ton of restaurants, malls, movie theaters, etc around so you won't be stuck in your room. Which is good, because the walls are all made of cardboard. You can hear your neighbors like they are in your room. I had neighbors who decided to talk until 330a and the other neighbor was up at 600a watching tv, so I didn't get much sleep. I don't blame the neighbors because they weren't yelling or cranking up the tv, it's just that the walls weren't sound proofed. Despite it's good location, I'd say go somewhere else.
January 18, 2012
Rated 5 out of 5 by Kberge4 Awesome
If you're looking for a great hotel, this is it. My brother and I drove in from New York to catch homecoming at Michigan Stadium. When we pulled into the lot, we parked in front, walked up to the counter, we were there for less than 5 minutes and went up to the room. One of the cleanest places I was ever at. The staff was great and the location was perfect. Whatever you need, you can walk to. We walked down to Chili's on Friday night and to Dicks Sporting Goods and Best Buy. Everybody was nice to us. The Toledo football team was there when we were. Those kids were very nice too. I am definitely booking this place next year!!!!!
October 18, 2012
Rated 5 out of 5 by sara0114 Very clean
Everything was great from check in to the cleanliness of the room.
August 11, 2014
Rated 5 out of 5 by Min13 Beautiful hotel with pleasant staff
I stayed here for 1 week during a business trip and had a great experience. The hotel is close to corporate offices, and has lots of local dining options. The hotel restaurant has friendly staff morning, noon and night, and provided a nice variety of dining options. Club lounge was probably one of the best I've experienced at a Sheraton. I would definitely stay here again.
January 31, 2013
Rated 1 out of 5 by sunshine46 Unusual stay
We normally are very satisfied with our stay here. My quick list of complaints or requests not met:
-room was not cleaned at all, I had to call for new towels, and everything normally replaced.
-toliet was leaking, puddled water in bathroom, had to use towels to soak up, therefore we had no towels. Made a mess in bathroom. I had called in the morning to report. nothing was done, which added to the disappointment on our return with no cleaned up room.
-sink was not draining, disgusting, I had reported in the morning with toilet problem.
-the walls are thin- 2,3,4a.m. we heard our neighbors.
-mold in shower
It was a bad experience
Front desk was very kind.
December 31, 2012
Rated 1 out of 5 by whydaddy SPG Membership Means Nothing Here
I make it a point to stay at Starwood Hotels because usually when you stay there you are recognized upon registering and made to feel special. Not only did they not honor a requested suite upgrade we were entitled to they didn't even recognize us as a Starwood member until we spoke up. We had to ask for a replacement key for the concierge floor.
April 10, 2012
Rated 5 out of 5 by BuckeyeFB Novi Business Travel
Great place to stay when traveling for business.
August 9, 2014
Rated 5 out of 5 by Moeman Great Hotel & Location
My wife & I enjoyed our 3-night stay at the Detroit Novi Sheridan. The Club Level was full of great amenities, comfy bed & nice room. All of the staff was professional & very friendly. Location is ideal, near express way & wonderful local restaurants & shopping. We will definitely stay here again.
August 6, 2014
Rated 4 out of 5 by Ness3 Great stay - wish rooms had mini fridges!
Great hotel for hockey tournament, I just wish there was a fridge available (at no extra cost) when needed. Girls had a great time. As well, there is no free wifi in your rooms??? Nowadays - you need that the way technology is. Having it in Hotel Lobby is not good enough, (without paying for it)
November 13, 2012
Rated 4 out of 5 by Hirotou Noise
I sometimes hear the raud noise thorugh the next room. Though you place the notice at the elevator hall , but I assume you should make renovation such as set the sound-deadening material between walls.
I feel curious the reason why you made a renovation of front desk and restaqurant at first. The most priority you must do is the confort for customers.
August 4, 2014
Rated 5 out of 5 by DetroitDTW Facilitates Business
Except for needing to return a gratis morning coffee table to the lobby and a regular coffee pot to the Club Lounge (Takes too long to wait for each person to make a Latte to just top off a coffee cup), the hotel is great for business travelers. Comfortable and safe.
August 4, 2014
Rated 4 out of 5 by committee Excellant service
We attended a class reunion and the event room staff (Irene & Karen & Gab) could not have been more accommodating. It was wonderful and the food was beautiful and delicious.
August 5, 2014
Rated 4 out of 5 by RobertF Overall good, but staff needs education
During my stay at the Sheraton, I found overall that staff were friendly and took some extra steps like offering me coffee to take with me when I was done with breakfast. The server that waited on me the first morning I was there was excellent. She was friendly and went out of her way to be accommodating.
However, I felt that while other staff must have been instructed to follow certain steps, they should be taught to use some common sense on their own. For instance:
• Housekeeping leaves only one bar of soap for the sink and the shower/bath. Most hotels leave one for each. For a high end hotel, this gives the impression that the hotel is stingy and not that they are willing to do a little more than expected. Once more, housekeeping did not supply a new box of Kleenex when I left the empty box out for them to see or replenish the room with clean wash cloths when all were used.
• Housekeeping gently knocked on the door while I was in the shower and I could not hear. As I walked out of the bathroom, they were already opening up the door. It was still early. They could have waited a little longer or could have made more of an effort to be heard before entering.
• I had oatmeal at breakfast the second morning I was there and perhaps had a little too much cinnamon on it. I started choking without stopping and no one thought to ask me if I would like a glass of water. The server came by and was more interested in how I was going to handle my bill. Despite my difficulty speaking, never once did she offer to get me water.
I got the impression that staff went by a check list, but were not instructed to think on the job. If you’re going to knock on the door, make sure that you can be heard in the bathroom. By putting out an extra bar of soap or leaving extra linens, it’s not like you’re throwing gold coins in the room. Don’t be stingy! If you see or hear someone choking in the restaurant, do something to help him/her. Treat people as you would want to be treated and think rather than follow a check list.
December 18, 2012
Rated 5 out of 5 by DON43 Great one-night stay
This was a leisure visit to do some shopping and catch up on some movies. Check-in was friendly and efficient and we were upgraded to Club floor. A nice, quiet room. Dinner that night was outstanding. Kudos to the chef for the "Crabcake and Avocado BLT". Thank also to Trish and Sophia for their excellent service. The buffet breakfast had a very nice selection of hot and cold items. Loved the fresh blueberries and blackberries. Location is great for shopping. Check out was pleasant and efficient. Overall, a great stay.This hotel punches well above its category 2 rating.
March 27, 2013
Rated 1 out of 5 by Jay232 Paper Walls
When I made my reservation I requested a quiet room. Did the same at check in. Rude guests ran screaming the halls that night. Get togethers in adjacent rooms sounded like they were in YOUR room. Not the Sheratons fault. What is the Sheratons fault is their paper wall construction. You will hear EVERYTHING. They were unable to remedy the situation after three calls to the front desk. Packed my bags and left for home at !:30 AM!!!!!!!!!!!You'd be nuts to stay here. P.S. The beds were nice. Furniture was stained----ughhhhh. You can do far better for less.
April 29, 2012
Rated 4 out of 5 by Bill5454 NOVI - NO Sleep
Ask for a room as far from the elevator as possible.
July 30, 2014
Rated 3 out of 5 by diana592 hotel review
I booked 2 king size rooms, i received 2 queen rooms. I checked in at 3:00. I asked the clerk to give me someone else's king that haven't checked in yet and he said there were no more kings available in the hotel.The clerk said he couldn't do anything to compensate me. I know of at least 2 people that booked their reservation and checked in after me that received king beds, so the clerk lied to me. Our scrapbook leader said I should go back and complain and I should be compensated, so I did go back and complain to a woman clerk, and she compensated me with wine and cheese and crackers and strawberries. But before she compensated me she went to my scrapbook leader and asked her if she should compensate me.I was not happy to hear that from my scrapbook leader.
October 17, 2012
Rated 5 out of 5 by DPSmiles Super Staff!!
Everyone working in this hotel is super friendly and helpful. Could not imagine anything better.
July 28, 2014
Rated 5 out of 5 by Frank80 Great staff
The staff was so courteous and helpful from check-in to check-out. I had a problem with the air conditioner and the front desk and maintenance staff (Aaron)did a great job.
This was my second visit to this hotel and I plan to stay there many more times!
July 26, 2014
Rated 5 out of 5 by Jenn38 Staff was great!!
We stayed at your hotel over a weekend. The staff was wonderful. On our second night very loud guests checked into the room next to ours. Understanding it was a weekend we tried to ignore it, however as the evening progressed it became clear we would not be getting much sleep. We contacted the front desk and they immediately moved us to a much quieter floor and provided breakfast for us. They went above and beyond!!!!
April 7, 2014
Rated 4 out of 5 by Sadman typical sheraton property....
had a 2 night stay here recently....pretty uneventful....no suite upgrade as a platinum member but got access to the club lounge....
the room was spacious enough....king bed & small sofa....bathroom was a little small....no fridge/mini bar in the room....
breakfast in the lounge was ok....a handful of hot & cold items....
they have a free shuttle service within a 5 mile radius....got dropped off at the mall nearby & they also came & picked me up....
there's an on the border & chili's restaurant close to the hotel....also a dick's sporting goods & best buy....meijer, target & costco all within walking distance....there is also a mcdonalds, taco bell & a couple of gas stations across the street....
as i mentioned before, pretty uneventful stay but i wouldn't hesitate to stay here again when in the area....
May 29, 2012
Rated 5 out of 5 by tx77023 Very comfortable and very convenient
This hotel's accommodations were very comfortable and a great bargain for the price I paid.
It was also conveniently located near Trinity CHE when visiting loved ones.
July 23, 2014
Rated 3 out of 5 by Michael76 Hotel Staff needs more training
I stayed over a weekend to attend a convention. Got an email a few days before to upgrade my stay for $15 more per night for a room on the Club Level Floor and access to the Club lounge. Got there, got charged the extra $15 per night and got access to the Club lounge(eventually), but did not get a room on the Club Level Floor! The first day my card would not give me access to the Club Level floor or Club Lounge. Eventually on Saturday Morning, got new cards that actually worked correctly and was then able to get access to the Club Lounge. Club Lounge was as expected. Got free continental breakfasts and snacks were available throughout the day. Waffles for breakfast were soggy, I expected fresh, large Belgian Waffles, instead got soggy, soft microwave type waffles. Not pleased with overall experience of Hotel staff and treating me like a valued member of SPG or treating me well as a valued guest.
May 3, 2012
Rated 5 out of 5 by Revp1 key cards were problematic
I had to have my keycard redone 3 times. Others at the confernece I was attending also had problems with the keycards. it was frustrating to have to return to the front desk after trying to get into my room. the desk employees were trained to ask for ID each time. this is a good safety feature but annoying especially if one's ID was in the locked room.
July 16, 2014
Rated 5 out of 5 by crb89 This hotel is a great find!
We stayed here during a visit to the area and found that this hotel offers excellent service. We needed a fold-away bed and it was delivered to our room promptly. This hotel is clean, family friendly and pet friendly, and offers many of the upscale options we enjoy. We will definately stay here again on our next family visit to the area.
July 9, 2012
Rated 5 out of 5 by Donna49 Caring Staff
During a difficult family emergency, I stayed at the Sheration Detroit Novi for thriteen days. The Staff was wonderful in helping me as I continued to extend my stay. Everyone went out of their way to assist me. I have statyed at this property many times before and will certainly stay again when my travel bring me back to the area.
August 3, 2012