Rated 4 out of 5 by mansooR12 good stay
entrance to parking lot is difficult to find otherwise nice hotel
November 27, 2014
Rated 3 out of 5 by Denremi club lounge was not acceptable for owners.
club lounge was horrible paid extra to use and there was nothing stocked both in the evening and breakfast was the worst. This is the first time in years we have ever had such poor service in the lounge. When mentioned to the lady at check out she kind of snickered and and reimbursed us anyway because we were not happy that we paid to use the club lounge then had to pay again to go out for breakfast. We are not only spg members but owners as well.
November 24, 2014
Rated 2 out of 5 by greenbeans Hotel with staff problems
After having such a wonderful stay in October 2013 had no reservations about staying again. Was I ever in for a shock! Upon arrival would not take my mother's credit card because she was not present but name was on reservation. Was not informed that certain forms had to be filled out to use her card if she was not present. After finally getting room paid with cash ask for someone to help us with our luggage. When someone finally showed up we had already unloaded our luggage in the pouring snow into the hotel, Was no luggage carrier available so gentleman found one that belonged to the airport. After already unloading our own luggage told gentleman we did not need his help. Upon arriving in our room found there was only 1 wash cloth, 2 towels and 2 hand towels for two adults. I prefer not to use another persons wash cloth. Had to call for more. After receiving linens went to lock door and dead bolt would not work. Not very safe for two women traveling alone.Yes I became very frustrated after traveling for over 6-1/2 hours and having to encounter these problems upon my arrival. Spoke with Mr. Jacobs the following morning about problems and he was very apologetic and tried to offer us a free dinner to make up for so many problems. We were not wanting anything free just a little respect from the front desk staff and your normal room accommodations. Thinking everything would go well from then on we were fooled again. Arriving back at the hotel that night room card would not let us into the parking lot (sister needs handicapped parking). Had to go to front desk, state our problem and wait for someone to come to let us in the parking lot. Why did they not give us another card instead of waiting on someone to come and do it which was not immediately. When leaving the next morning front desk did not want us to wait in room while housekeeping checked the room. After repeatedly stating what the difference was if I was in the room or not she sent someone up. I had not checked out and I had every right to stay in the room while it was being checked. Front desk employees need a major attitude adjustment. They need to remember who is the guest. As far as the hotel, yes it is very comfortable. Will I stay there again? That is still to be determined.
November 24, 2014
Rated 3 out of 5 by WishItWasBetter25 Experience was pleasant/Staff was HORRIBLE
I stayed at your facility for a CME conference as part of the Physician Assistant group over the weekend of November 14-16th. The arrival staff was wonderful and kind. However, I had some issues with my billing and the staff that was present Sunday morning at 6am was unfriendly, discourteous, and above all UNHELPFUL. The issue was never truly resolved and the attitude projected by the staff was unpleasant and rude.
November 20, 2014
Rated 5 out of 5 by BrandoTraveler Great Service
The manager who works the front desk in the evening, Annie, is GREAT! She and all of the staff that work the evening shifts are all awesome.... from the concierge in the evening, the food staff in the evening, the housekeeping lady who brings my dry cleaning to me, to the lady who works at the cafe in the evening are all super friendly! Stacy and Ginger, who work in the Preferred Lounge, will always go above and beyond to meet the needs of their customers..... and Barb who works in the morning in the lounge is also fabulous!
I have gotten to know many of these employees and they have worked there for many years. They have seen a lot of customers come and go at their hotel, but one thing is for sure they will treat you like it is your first stay there.... every single time.
To all of those folks I mentioned above, THANK YOU for making my home away from home a comfortable one!
November 20, 2014
Rated 4 out of 5 by Moises01 This hotel was very comfortable.
I enjoyed my stay, except for an awkward check in, however overall a great location and fun time.
November 10, 2014
Rated 5 out of 5 by Jady Excellent Super Great Service
I have been travel a lot for my business and time is very important for me to do everything as faster as possible.
I arrival the hotel late at night, and the hotel has shuttle bus to take me to hotel and prepare something for me to eat even the kitchen already close. That's really sweet service.
The next early morning when I go to the hotel counter, they already help me to get my rental car from my rental service in front of the lobby and waiting for me. That's really professional service.
I will highly recommend for every business owner who want to have high efficiency during the business trip and save you a lot of times for waiting.
November 4, 2014
Rated 2 out of 5 by bd57 Guest
The staff really doesn't recognize SPG customers. They charge for a cup of coffee, were is the benefit ?
October 23, 2014
Rated 5 out of 5 by Florilla Association Meeting on property
We were able to get into our room promptly. It was clean and fresh. We had a quick snack and spent a quiet afternoon relaxing in the room. The breakfast buffet was complete and our meeting room was very comfortable.
October 19, 2014
Rated 4 out of 5 by Jean345 Extremely convenient
Park and stay plan worked well for us. No rush through traffic, trying to make our flight. Room was really very nice. Front desk service was a bit odd. Two different clerks were less than hospitable. We felt that we were interrupting them. Shuttle to the airport was very timely.
October 19, 2014
Rated 4 out of 5 by BearEuxma Better service for early departures
It would be nice is there was the availability of coffee/tea early in the morning as there are flights that leave between 6 and 7am each day. I also thought that the special SPG line at the check-in was not available; this is a perk that I like to use especially when I am traveling with family as they are fidgeting in the waiting area and many times don't understand why it takes so long to check in.
October 14, 2014
Rated 2 out of 5 by MJB10 Needs improvement
The first thing I noticed when I got to my room was the windows. They were so filthy you could not see out of them.
Second, I couldn't figure out how to change the channel on the TV and when I called downstairs I was told that the "guide doesn't work on any of the TV's". Why?
I completed the room service menu for my breakfast the next morning and hung it on my doorknob as directed. It specifically stated I had until 2 am to do this. I put it on my door before 10 pm. It was still there at 8 am when I was expecting my breakfast. I was given a breakfast voucher for the buffet. I waited for the waitress and finally asked the hostess if there was a waitress for my table. She had to go in the back to get her. Every time I needed something I had to ask somebody to get her. The food on the buffet was cold and unappetizing.
This was a very disappointing stay and I will be sure to go elsewhere in the future.
October 8, 2014
Rated 2 out of 5 by Lynsim Cleanliness in rooms is not satisfactory.
Front desk staff was efficient, restaurant food was mediocre at best, housekeeping needs to pay attention to detail i.e. bathtub cleanliness, hair on the floor, vacuuming etc.
October 6, 2014
Rated 3 out of 5 by Colin45 Sheraton-Cleveland Airport
I found this hotel to have certain features which should be improved. Information in the booklet were not up to date. Radio and clock not plugged in. No luggage rack in room. Telephone (old, next to bed) crackly tone. the phone in my daughter's room had a disjointed cord that kept falling out and disconnected.No one mentioned to us that we could leave our rental car there to be picked up by Enterprise. This would be good to put in ads for both Enterprise and Sheraton.
The food in the restaurant was good. The wake up call came on time. The room was soundproofed from airline noises.
September 30, 2014
Rated 5 out of 5 by 150th2013 Great
I love having an affordable hotel near the airport for those crack of dawn flights. Relaxing, great food and fantastic beds make this place my first thoughts for an overnight when I have a flight before 7:00 a.m.
September 24, 2014
Rated 3 out of 5 by ConferenceVeteran Nice hotel but too pricey for what you get
The staff are usually friendly but there always seems to be a problem with fulfilling the smallest request such as designating a room on a specific floor, etc. I've stayed here multiple years for a conference and every year I have to struggle to get the view and/or floor assignment that I want. They never fulfill it immediately but instead I have to listen to all the excuses why I can't get what I need and then eventually if I politely push enough, I sometimes get it. It shouldn't be that hard! Also, as with anything you "buy" make sure to read all the extra fees that go with that initial list price whether it's the rate of the room of the menu in the restaurant/for room service.
September 22, 2014
Rated 5 out of 5 by EnzoTomato Great Value!
We got a great rate for king bed room + club lounge access for Labour Day weekend. The room we got was nice and quiet, and hotel staff was nice and helpful. Good location to visit local attractions, too. One thing we were concerned about is that there was no control of access to swimming pool area.
September 8, 2014
Rated 2 out of 5 by wendyPA bad customer service
We came there for the main purpose of using the shuttle bus service for the Oktoberfest. It ran every hour on the hour bur we waited for an hour and a half after calling twice to see if the bus was coming to pick us up. It didn't come at 8 pm, it came at 915 pm. Very disappointed!
September 2, 2014
Rated 4 out of 5 by ChocagoShandy Comfortable And Convenient
Located right on airport property makes this very convenient, though a bit tricky to find--just follow the signs for long-term parking.
Nice, clean, modern hotel. Great new bed linens, etc. Very comfortable. Would definitely stay here again if in the area.
September 1, 2014
Rated 5 out of 5 by Archy Great Hotel on airport grounds
Extremely convenient to airport. 24 hour free shuttle or you can walk 10 minutes. Friendly, knowledgeable staff. Top notch stay.
August 26, 2014
Rated 3 out of 5 by JoeCash Small and nothing at all special
I booked this place because they said they had a jacuzzi and seemed pretty nice from pictures. It did not meet my expectations whatsoever and there was literally nothing I liked about this hotel. The best I can say about it is that it's average. There was no jacuzzi, the view is worse than bad, and the room was quite small. I will say, it was clean and the bed wasn't bad.
August 26, 2014
Rated 4 out of 5 by lkmurray49 Love the bed
Service at check-in was "iffy". The night front desk staff was not forthcoming with information I needed to make my stay easy.
But, oh, the bed made up for the aggravation of the check in experience. The mattresses at the Sheraton are the best I have every slept on. Thank you for attending to that much important detail.
August 25, 2014
Rated 5 out of 5 by Min13 A gem of a hotel with great member service
After a long, tiring day, the sweet sleeper bed provided the best sleep we've had in a long time. The shower washed away the fatigue, and the unique square bathtubs with a small sitting area should be installed at all hotels! The club lounge service was excellent, as was the attentiveness of Patrick and other staff at the front desk. As a gold member, I don't often experience any benefits of my SPG membership since I just get told 'there's no upgrade available', but this hotel did a great job of providing me with an enhanced room on the club level. I would recommend anyone needing to stay within 50 miles of the area to stay at this hotel. There were lots of cars parked, but the lot was large enough to accommodate everyone with extra spots left over.
August 25, 2014
Rated 5 out of 5 by Jagged45 Great as always
I stay at this hotel quite often and though it's not the fanciest of the Sheraton line, it's one on the best (mainly because of the fantastic staff).
August 23, 2014
Rated 1 out of 5 by disappointment2014 Worse upgrade
I was invited to pay extra to upgrade to the exclusive Sheraton Club Level, which offered complimentary breakfast, evening hors d'oeuvres, Internet and more.
I was regret to do the upgrade. The room was not impressive. The food and the service was terrible. Often, you could not find a plate for your food or the food/beverage itself. The internet was free through the entire building anyway. And I did not receive any thing MORE.
It was not worthy of extra pay.
Additionally, the front desk was not very helpful or friendly either.
I do not recommend this hotel at all.
August 18, 2014
Rated 5 out of 5 by pretocafe83 Incrediable
5 Stars does not do this hotel and staff justice.
August 18, 2014
Rated 5 out of 5 by KS0130 Overnight Layover
The only issue I had was a large group came to the hotel or returned to the hotel approx 3:45AM. Booked on my floor and were very loud and knocking on my door interrupting my sleep. Was not able to really go back to sleep since had to wake at 5AM
August 14, 2014
Rated 5 out of 5 by gayjoy Peace of Mind
We always like starting out our vacation here
makes the morning so much better to airport
August 12, 2014
Rated 5 out of 5 by Twinsfan33 Easy
5 night stay was virtually hassle free with great service.
August 5, 2014
Rated 5 out of 5 by Kosto27 Kosto Family Visit to Ohio
We had a very positive stay, as always. The staff is friendly and accommodating, taking their cue from their general manager, Marc Jacobs. We have stayed at this Sheraton in the past and will continue to make it part of our return visits to the Cleveland area. Must mention that it is not a perfect world; we had one small issue during our stay but the staff was quick to resolve it. Our family loves Debbie and the am club room. Also, small but very efficient work out area.
August 4, 2014