Rated 4 out of 5 by mamacindy The staff make this hotel excellent
We stayed at the Sheraton Palo Alto over Thanksgiving, and although the hotel is undergoing several renovations in different areas at the same time, it was the responsiveness of the staff to our needs that made this a good stay. They kept us informed and did everything possible to give us extra towels, hangars, replace burned out light bulbs, take care of nonfunctioning TVs, supply us with complimentary water (which is not often done in other hotels), and in general, made us feel welcome and appreciated. The hotel is also centrally located, which made our trips around the area easy to do. We also liked the in and out self parking garage, the excellent breakfast buffets, and the helpfulness of every staff person we encountered. It would be nice if there was free WiFI in room.
December 4, 2014
Rated 2 out of 5 by Spiritark Aging property
This is a rather old hotel, but they do try to make up for the age with good service. As a platinum, I got offered a bottle of wine twice during my week long stay. However, I had a leaking flushing system, and water just seeps out and floods the floor (thank god its clean water). Got maintenance to come in to fix it while I was out for work, but evening came, and the problem was still unresolved. I had to change rooms in the end.
November 29, 2014
Rated 4 out of 5 by outcycling Great stay
Very friendly staff. Very comfortable room.
November 28, 2014
Rated 3 out of 5 by B3ck Great Location, However.....
This hotel was a great location for accessing the DT Palo Alto University Ave for dining out and night life all in a easy walk. Also, close enough to walk to the Stanford campus. However, charging for interent $9.95 is ridiculous, charging $14.00 to park your rental car as a guest is ridculous. And, the breakfast was $19.00 a person. I would stay here again because of the location but now I know some of the costs.
November 24, 2014
Rated 2 out of 5 by JEM1234 You can hear everything through the walls
Rooms in this hotel are less than average. I was able to hear everything that my neighbor is doing through the walls - loud music early in the morning, snoring, etc.
This hotel needs a lot of improvements.
November 23, 2014
Rated 5 out of 5 by PaloAlto Palo Alto
I have stayed at the Sheraton Palo Alto many times...all for pleasure...The hotel and staff are wonderful HOWEVER the restaurant is very below par. The food is only ok...the presentation is great. but the food is so below Palo Alto standards I would consider staying elsewhere to have good food service
available on the premises.
November 20, 2014
Rated 4 out of 5 by AFurryBear Cost-effective option in pricey Palo Alto
FOr visitors to Stanford University and other sites in Palo Alto, the Sheraton is a very good choice. It is well-located, with a friendly responsive staff. Right now it is undergoing renovation, which makes some of the common areas look ratty. Should be nice when done.
November 4, 2014
Rated 5 out of 5 by Stanfordpatient Exceptional
The rooms were so beautiful and comfortable....But, what set this hotel stay apart from others was the WONDERFUL staff members. They were so friendly and helpful. I would absolutely recommend this hotel to anyone staying in the area.
November 1, 2014
Rated 3 out of 5 by Michael32 Disapointed
The room was comfortable and the staff was responsive, but the upkeep was disapointing given the cost of the room. One of the phones did not work at check in. The TV would not receive a signal. It was fixed but on the last day again failed. The water to the commode was turned off and when turned on, sprayed water all over the bathroom until I fixed it. Also, the front desk people did not seem to know where the room was located and sent us on a round about route to the room and gave us incorrect directions to the nearest ice machine.
October 31, 2014
Rated 3 out of 5 by sljo888 VERY expensive, tired feeling hotel
This is a huge sprawling hotel. I've only ever needed a hotel map before in a resort hotel where the pool villas stretch for miles and you need a club car to get to them.
The check in staff were all treasures, great fun, and very helpful.
But the room, sigh. It just felt like a sad old tired road motel room. Everything worked and was clean and the bed was fine, but for the EXTORTIONATE price, I could get a suite in Hainan. I think it was the sad old wallpaper on thin walls that killed it for me. Room internet was fine. No BBC America on the TV (not everyone watches ESPN....). The restaurant by the pool served simple, filling food (just what I needed for a quick meal before heading back to the sad room to work), incredibly speedily and by very friendly staff.
October 25, 2014
Rated 4 out of 5 by Cvics Great CA style
I really like this hotel. When I'm in the bay area I definitely try and stay here. The rooms are large and private and they do a great job on the members lounge. The hostess there is always super pleasant and the breakfast food is excellent. There is a wide range of options and all of the food is fresh. The bar by the pool is a nice place to relax for a beer after a productive day. Definitely I would recommend this for work travel.
October 22, 2014
Rated 4 out of 5 by Demon needs work
In my bed I could hear someone in floor above using and flushing the toilet. Room must be configured differently. Soundproofing bad on same floor as well. At 8:00 Saturday morning maids gathered in room outside mine and gabbed loudly before knocking on doors saying "housekeeping."
October 20, 2014
Rated 5 out of 5 by PaulMSFT Staff Makes the (+++) Difference
As a platinum traveler who stays at many SPG properties, Sheraton Palo Alto is my favorite. The building is being modernized, and I am happy to say that the wifi is better than ever. For visiting Stanford, the location can't be beaten.
Most importantly, the staff here is remarkable. Juan Carlos is my favorite staff member. He is a great leader for others in hospitality. Additionally, the front desk staff, porters, and club lounge people seem to know what travelers miss most - real friendship. The staff of this hotel appropriately share service and details that make me feel great in their company. When I need help with logistics, it's never a concern, and when I arrive with MY guests, they treat us like family. To be honest, I feel great coming back to this hotel because I love the smiles and people who I know here. Thanks 1,000,000 times, Sheraton Palo Alto.
October 2, 2014
Rated 4 out of 5 by NurseMVAN Comfortable and Clean
I had a good experience here.
September 22, 2014
Rated 5 out of 5 by jrob3 Close to Stanford
Great hotel close to Stanford in central Palo Alto. Convenient to Stanford and Palo Alto, Menlo Park and San Jose. Hotel is reasonably priced, nice pool / restaurant area is very comfortable. Friendly staff and relaxed environment.
September 15, 2014
Rated 2 out of 5 by ABC14 Not the room type specified
Despite my reservation specifying a King bed and garden view room, this was not the room that was assigned to me. I had to see 4 rooms and stay in a room on the Caltrain side for one night before I was moved to a garden (or in my case roof) view.
I accepted the Green package with the options suggested at reception and also reminded another staff member of my request, yet it was not fulfilled.
The stairwell doors at the back of the hotel were supposed to be locked. The door was ajar 5 times out of the 10 times I left the hotel that way.
September 12, 2014
Rated 3 out of 5 by MsKMY Not impressed
Highly priced for what you get. My guess is this is because of the location as the hotel itself was just fair. Employees were nice, and helpful. The walls are thin. I had to sleep with the fan on so as to not hear the trains going right near the back parking lot. I was insulted that they had Starwood Preferred reserved guest rooms marked, and the rest were apparently "non-preferred" rooms, which happened to be on the side of the train.
September 11, 2014
Rated 5 out of 5 by SDN1 Very close to hospital and downtown
If you are ever in the hospital, have family stay here and use the free shuttle to and from. It is easy and dependable.
September 4, 2014
Rated 4 out of 5 by kostasots Among Top for Stanford Visits
The hotel is nicely kept, and perfect for sporting events at Stanford, or tooling around Palo Alto. Outside facing rooms that are on the side and in the back can hear the CalTrain... but it's not like sitting on the tracks. Parking on a football Saturday could prove to be a challenge.
September 4, 2014
Rated 1 out of 5 by aksdjflasdjfalksdjf $250 for a bad hotel
The price goes up while the quality goes down. The thermostat was hanging by a wire and wouldn't control the heat/cooling. This is after switching rooms because of the smoke smell. Ive stayed at this hotel at least 50 times and other than the wonderful woman that works in the Club lounge, this hotel is in desperate need of an upgrade. The carpet is filthy in the lobby. I alway have to wait to talk to someone at the front desk, no matter what time of day. Never stay in a room that backs up to the train station or you get a 5 am wake up call, needed or not. Going to switch to the Four Seasons.
August 30, 2014
Rated 5 out of 5 by Hermph96 This hotel is tops on the peninsula.
Everything worked, especially with our late check-in. We were thriled to be so close to Stanford University as well as to downtown Palo Alto. Staff was very helpful.
August 26, 2014
Rated 5 out of 5 by fred2014 Nice Respite
the grounds and the buffet breakfast were a very pleasant surprise. I will definitely go back.
August 26, 2014
Rated 5 out of 5 by EB417 A great place to stay
We were in Palo Alto last week to attend a wedding. We had never been there before but had stayed at Sheraton Hotels in the past and decided to do so again. Upon arrival we were greeted with courtesy and warmth that set the tone for the rest of our visit. The hotel staff at all levels of contact were professional, courteous and approachable. The room was very comfortable and well maintained. We ate several meals in the hotel and enjoyed them tremendously. We will continue to look to Sheraton as our first choice when we travel and we would recommend this hotel without hesitation.
August 24, 2014
Rated 5 out of 5 by carolmarol great staff and beautiful grounds
Our room was wonderful - beds very comfortable. We had a room room near the Koi ponds which my daughter loved. the food and pool were wonderful. Never crowded and very relxing.
August 18, 2014
Rated 5 out of 5 by Anne58 Great hotel
Stayed here during the Stanford Baseball Camp. Great staff. Courteous, helpful and knowledgeable.
August 14, 2014
Rated 5 out of 5 by DaveChicago Professional and courteous staff
Staff was excellent. This includes staff serving outdoor patio near bar as well as staff in lobby. All staff, and especially staff at front counter and counter to the left of lobby were extremely courteous, always saying good morning, good evening etc. In addition, one of the staff, Jonathan, was extremely proactive and spend several minutes helping me print out my airline boarding pass. Staff in the outdoor patio area near bar were also excellent. The service was great and proactive and I never felt rushed. Your entire staff were excellent.
August 12, 2014
Rated 2 out of 5 by idmat Large, old-school chain hotel with confusing layout
There is nothing much to actively like about the Sheraton Palo Alto. The rooms are spacious and adequate, though everything is infused with a sickly sweet scent--I found it to be disturbing when I was in the room, and when I opened my suitcase on returning home, was met with a blast of it. Yuck. Happily, my room had a patio, so I could (after some struggle) open the patio doors to the max, and get some real air.
The layout is byzantine, and the wayfinding signs are just stupid--many have arrows pointing straight down, as if they were describing rooms on a lower floor. Use left and right, people.
August 11, 2014
Rated 3 out of 5 by sam28 Slow room service and room availability issues
I am an SPG member and stayed at Sheraton for the fourth time this year. I felt the quality of service reduced each time.
Some of the issues i faced this time are:
- I had booked one month in advance. However, when i reached the hotel, i was told that i would have to wait for 40 mins to get a room in the Stanford building. This was because of a wedding and people had not checked out yet :/
- I was given a very small room in the Palo alto building. Every single day i came across an insect in the washroom.
- On the second day i asked for a few toiletries that were not sent to my room. Water and anything else in general would take atleast 20-30 mins to reach my room.
I am definitely going to stay at the Westin from next time.
July 28, 2014
Rated 4 out of 5 by Katona0608 Palo Alto
I accepted the 'Green' option. I thought this just meant they would not change sheets and towels. Evidently it means they do not enter your room. Coffee and water not replaced, room looked just like it did when I left. Will not be going Green next time. AC would not turn on.
July 25, 2014
Rated 2 out of 5 by sofa OK with some need for improvement
My stay was very average with 2 issues:
(1) I was initially put in a room next in the elevator with a lot of noise and was told at the front desk that switching would not be possible. Another staff member later told me that the front desk was being ridiculous and easily helped me switch out.
(2) Before checking out, the internet that I paid the night before already stopped. I thought the hotel should at least wait until after I check out before discontinuing the service that I had already paid.
July 24, 2014