Rated 5 out of 5 by ChristineE Our annual "VWOP" trip. It couldn't have been better!
"VWOP" Every year we take our granddaughters on a "Vacation Without Parents" and this year we made a trip to the Sheridan in Steamboat Springs. We had the BEST time ever. We had so much fun we tried to make arrangements for another trip to the Sheridan over President's Day weekend, unfortunately, we didn't make reservations in time :o(. What made the trip such a pleasant experience and downright fun was that everything was EASY. The entire staff was awesome; the front desk, maid service, restaurant staff, ski shop, and concierge (sorry if I missed anyone). We will be back! Thank you.
February 8, 2015
Rated 5 out of 5 by jdownsod Travelling with two rowdy boys
This is the fourth year in a row I have stayed in this hotel during the month of February. This is the second year I have brought my two sons (age 4 & 5). This is a busy time of year for this area due to the popularity of skiing. We have always had all of our needs met and issues addressed promptly. The staff went out of their way last year to rush my sons iPod to the airport when the maid realized it had been left. We have never received anything but excellent service at this hotel. The location of this hotel is second to none in Steamboat.
February 6, 2015
Rated 5 out of 5 by Jipsiking If you want to feel like a VIP
This is the premium location to stay if visiting Steamboat Springs to ski. It is located not only at the slope side, but our hotel room was literally a brief elevator ride away from the ski rental store.
We couldn't believe how nice everyone was. Kole the shuttle guy, Kao and Gomez in the ski rental store, and every single hotel desk representative were so easy going and friendly.
We even met the hotel manager Dan walking through the halls and he stopped to introduce himself. We have never stayed at a hotel where that happens.
My son and I had nightly hour long snow ball fun/fights out in front of the hotel. Did the hotel come out and stop us and say it was unsafe and not allowed...Nope. They even commented how great it was to watch.
January 23, 2015
Rated 2 out of 5 by Teal54ProRMK800 This Hotel is a Motel
The pictures are vary deceiving on the web. Taken from the one or two good spots in the lobby. The rooms are Fair to Poor remodels. Faucet and shower fixture are old and waste lots of water. Drains and waste pipes are noisy and can be herd all night and day.
Hallways are dirty from dishes left from room-service only picked up every twelve hours. To sum it up the hotel is old and tired & does not need any more layers of wallpaper.
January 6, 2015
Rated 5 out of 5 by SCS123 Meets Starwood Quality and exceeds expectations
The hotel staff are amazing and accommodate all of your needs whether they are expected or even beyond what is required. Gatlin from management went above and beyond to make sure our room was to our satisfaction. Michael from the front desk staff made sure to communicate quickly with Gatlin upon our arrival. The valet Gents, Dirk and Michael, are also a class act. Thank you for a great stay. The amenities and cleanliness of the hotel meet and exceed starwood quality from my experience.
December 28, 2014
Rated 5 out of 5 by hs001 Best resort for Thanksgiving Skiing
This resort offers the best attention to detail for a memorable family ski vacation. The front desk manager, Victor, personally saw to my families needs and went out of his way to accommodate us. Ski rental and storage couldn't be more convenient. Staff remains consistent year to year and makes for a friendly stay.
December 4, 2014
Rated 5 out of 5 by Michelle58 Great stay at very clean, nice place
This was much better than I expected. The room was beautiful and comfortable. The kitchen was spacious and well equipped. Beds were very comfortable, fine sheets and pillows. I would come later in the year and ski here for sure. Couldn't eat much--everything was closed.
November 17, 2014
Rated 4 out of 5 by JTFree Super location!
We enjoyed our stay at this hotel last weekend. There is some work happening out in the front courtyard so you currently enter from the public parking garage and a temporary walkway that brings you in by the meeting rooms. We understand that you can only get this done in the "off season" and it was just a minor inconvenience. Great location right next the the gondola and the ski hill is right out front. Breakfast in the morning was very good at "Sevens". Really liked the half order option.
October 6, 2014
Rated 4 out of 5 by Kathy72 Nice Place to Stay
I stayed for three nights for a conference. The hotel is very nice and the room was clean and comfortable. The staff was very pleasant.
I had a massage at the Day Spa and it was very good.
September 27, 2014
Rated 5 out of 5 by LaurieLib Great Get Away Wekend
Spent. "Girls" get away weekend at the Sheraton and everything was excellent. The location is perfect and the restaurant's food service is outstanding. Their lounge and outdoor dining area overlooking the ski slope is dramatic and comfortable. The rooms have comfortable small balconies with seating which was very nice. The staff, especially the concierge, was incredibly helpful. My only request would be a small microwave in the room.
September 22, 2014
Rated 5 out of 5 by Japes Wonderfully updated!!!
over all a great experience I have stayed here before and it was so much better than the last time we stayed. One thing top comforters were to heavy to sleep under need to go to a lighter down comforter. Every thing was really very good clean all update pleasant staff good experience. Joey
September 15, 2014
Rated 5 out of 5 by olivianj Fabulous fall weekend getaway
Great hotel with everything you need. The gondola is right there
Rooms were clean, bed comfortable, loved my starbucks coffee in my room...they even had a shuttle to take us downtown for dinner. Phillip at the front desk was wonderful and did double duty checking us in and later the shuttle driver...so polite and informative. great place for a fall getaway
September 15, 2014
Rated 3 out of 5 by DennisHaz HVAC Issues
Noise, Noise , Noise. The vent in my room was a constant rumble and the air was vented directly in my face. So I turned it off and opened the patio door which was above the condensing unit fan outside, which was even louder, so it was back to the a/c in the room.
Tranquil, not at all.
September 8, 2014
Rated 4 out of 5 by Margaret99 Well-appointed rooms and great staff
This is a great hotel to experience the outdoor activities of summer in Steamboat. The hotel was not full. We were given a jaw-dropping room. Staff gave great recommendations on hikes and restaurants.
September 4, 2014
Rated 3 out of 5 by Frizzu Average
The hotel is very average. Victor Hernandez and the lady at the night reception saved it for us. They're amazing, while the rest of the staff seems very unmotivated.
August 29, 2014
Rated 5 out of 5 by kctopper Great business stay
The Steamboat Sheraton was a great location for our recent business meeting. We had a small group but the hotel staff made us feel as important as a much larger group.
August 28, 2014
Rated 4 out of 5 by Colorado580 Sheraton Resort Steamboat
Great location, customer service and facilities.
For the price, more quiet in the rooms would have been nice - activities in the adjacent bathroom woke me up.
August 22, 2014
Rated 5 out of 5 by Golfer74 A great nights rest
Room was very clean and nice. One of the better nights sleep due to the bed than other competitors. I would definitely stay here again.
August 22, 2014
Rated 2 out of 5 by NBSB2014 Disappointed with 80s Era Condo
From the reservations process (which was so hurried I chose the wrong departure date and had to call back and change it - and then was not extended the extra day but rather given ANOTHER reservation - which caused our keys to be deactivated the last day, and other problems at check in) to the stay in this really dated condo, I was disappointed for the money. This was an over $500+ per night stay - and we were given a different condo than requested (I requested 2 rooms - one king and two queens) and we were given room 710 - facing the mountain (very nice view but no deck to enjoy it from) and it had three bedrooms with one of them being in a sort of attic. The decor was extremely dated. The DVD didn't work (so we were forced to purchase $16+ movies), lightbulbs in the fridge and throughout the condo were burned out, the microwave start button is so old you have to massage it to get it to go. The television is mounted so high you get neck strain from trying to watch. At checkin we weren't told that everything that would normally be in a book in the room was on the television - so we had to keep asking questions and finally one nice person told us to look on the television for all that information (which was actually incorrect - saying check out was 10am and it was really 11AM) - etc. Anyway - all in all it is a nice location on the mountain but the condo itself needs massive upgrade in functionality and decor. We were bummed.
August 18, 2014
Rated 5 out of 5 by billh51 All your needs
Excellent facilities with views to match. Great place to meet all your needs.
August 18, 2014
Rated 4 out of 5 by JRKS Mixed Feelings
The room they first gave us was occupied. Thank goodness the bell hop opened the door, not us. They fixed it to a different room, which was fine. Appreciated the refrigerator.
Found the parking to be very hard since we have a Toyota Sienna minivan. Your spaces were not designed for large vehicles
August 12, 2014
Rated 5 out of 5 by GooseGoose Love this hotel
When in Steamboat, this is the place for me.
August 11, 2014
Rated 4 out of 5 by mfss Expensive but nice
I guess everything at Steamboat is expensive. The hotel was nice - the TV was in and out a lot. Lots of amenities - would have been nice to have a microwave in the room.
August 11, 2014
Rated 5 out of 5 by shovino Great Hotel -BUT!
The Resort, Service or Staff could not be better. Buyer be ware. This is a Pet Friendly Resort. I did not take this as a warning. They need to decide if they are running a hotel or a Kennel. I don't need my crotch smelled or hand licked in the elevator. I dont want to wonder if a dog slept in my bed the night before. I resent having to move over in the hall for a dog as we pass each other. I dont like my car tires watered by other guest cute pets. It is a good showcase for the "haves" to flaunt their pets and put on display the better life they are able to provide than a lot of working American families can provide for Americas young children.
August 11, 2014
Rated 5 out of 5 by skibumgurney Perfect location
Great staff. and the most comfortable bed.
August 11, 2014
Rated 5 out of 5 by Mark143827 Fantastic Stay!
I do not think I have ever stayed in a hotel where the staff was so responsive, courteous and pleasant! The room was fabulous and the view was great. Thank you Sheraton for making me and my family's stay memorable!
August 5, 2014
Rated 4 out of 5 by Thessa Light on Staffing But Great Stay
We stayed at the Sheraton - Steamboat for 2 nights. My comments are as follows:
- No fan in hotel room bathroom...thought this was mandatory/code.
- Bed was fabulous (pillows, bedding, etc.) BUT I awoke with a back ache both mornings. Mattress?
- No valet to greet us at arrival; confusing. Car in front of us was parked at front door so we pulled in behind it. My husband checked us in. I sat there for 10 minutes waiting for someone to assist with luggage. My husband came out and still no valet. He had to go back into the hotel to find one.
- First night dinner on patio at Saddles at 5:30 started out great. Very nice server; good food. Started getting busy; she didn't offer dessert menu so we asked. We waited to get menu. We waited for her to rtn to take our dessert order. We then waited 45 minutes for dessert. It never came so we had to track down the restaurant manager and asked him to adjust our bill. He comped our meal and apologized which was very much appreciated and said he was sorry he hadn't staffed appropriately. It wasn't the server's fault; she was slammed. The delay affected our evening schedule. 2 hrs for dinner is unreasonable when it involves a salad and a cheeseburger plus dessert.
- Upon approaching restaurant for breakfast both mornings there was a sign saying, "Please Wait to Be Seated". Both mornings nobody was there. The 1st time I ventured into the restaurant to find someone. The 2nd time we just went right in and sat down. It wasn't very busy; really no excuse.
- Upon checkout, I wanted to view the bill and there was one couple in line ahead of me checking in and one associate at the front desk. I waited about 10 minutes for someone else to come out to help. This occurred because the AWESOME valet guy (I wish I got his name as he was very nice) saw me waiting and asked me what I needed and went in back to get another associate to assist me. (a manager)
Awesome reservation agent who got us a nice room and a good deal. Thankyou.
Nice hotel. Clean, comfortable and very friendly staff. For it being almost "full" we didn't have any noise problems which was a pleasant surprise. We also liked the location close to the mountain and all the activities. Watching the mountain bikers was fun.
SUMMARY: Appropriate staffing was an issue throughout our stay; otherwise very pleasant experience.
August 4, 2014
Rated 2 out of 5 by Buff77 Classic bait and switch
When getting my reservation I was quoted one price with no ability to cancel my reservation as it was for the same day. As I was driving I asked them to email me my confirmation number, I was quoted 179.00 or for a mountain view 199.00 plus a 20.00 resort charge I asked for the room with the view. Upon arrival I looked at my confirmation to look up the address, as I was told their were two Sheraton's in Steamboat, I saw that my room rate was now 289.00. When I asked the front desk about it they told me it was booked through the resort system or something to that affect, and their hands were tied, they suggested I call them direct next time when I asked them what the "direct number" was they gave it to me and I said as I showed them my phone log you mean this same one, They had no response or explanation as why it was diverted from them when trying to get the reservation. As for the room the fan didn't work, dirty glasses were out on the balcony, we couldn't even be sure if the towels, or linen were clean. It was bad enough that I didn't bother to talk to what ever manager was on duty, I'm contacting corporate.
August 4, 2014
Rated 4 out of 5 by Justice05 Shuttle was priceless
Loved the shuttle that provided transportation to and from concerts and resteraunts. The shuttle drivers took good care of us.
Loved the complimentary water bottles in our room every day.
The Green Program is very environmentally good. We did not need our room cleaned everyday and we appreciated the drink voucher.
August 4, 2014
Rated 5 out of 5 by GramMc Plenty of true TLC and professionalism
Our family had a wonderful stay. There was immediate response to any needs expressed. The room was attractive, roomy, and had everything we needed. It was so quiet at night; we heard nothing and slept deeply, even though it was the week of the baseball tournaments. We absolutely loved the grounds with the family fun atmosphere; plenty of room to play frisbee, skateboard, and relax. Thanks for everything!
August 2, 2014