Rated 2 out of 5 by Henri Had a lot of problems during my stay
I was having quite a challenging stay. On second day some renovation was done in floor above and when we came back room a huge amount of dust came through a/c and covered the whole room. All tablets, chairs, bed, my clothes were covered with thick dust. After insisting they agreed to change our room but no offer of any kind of compensation.
Internet connection in room was bad. We got disconnected sometimes every 5 minutes and required ot sign in again. We got our own Wifi router to the room, but did not improved situation at all, except maybe speed (which was slow).
Flushing toilet made a noise like Niagra falls and sometimes it did not stop flushing water. Was not fixed during the stay.
Breakfast on main restaurant downstairs was super crowded, it was practically impossible to order eggs as there was one chef and maybe 20 people waiting to place orders. Also the breakfast offer in general was below normal Starwood offer.
In general was not a very pleasant stay.
August 27, 2012
Rated 1 out of 5 by Jam2176 My first platinum stay
Huge disappointment from room functionality to staff assistance. It was clear to me that they did not value my business as a member (new platinum) in the SPG program.
Would not recommend this hotel. Outdated, little property investment and a young and inexperienced staff. Worst experience ever to date.
December 13, 2012
Rated 5 out of 5 by Austonian Great Club Lounge
I’ve stay at this hotel each time I go to Buenos Aires because it’s centrally located, reasonably priced and, it has a great view of the water and of downtown Buenos Aires. Also, this property is located just 1 block from the Manuel Tienda Leon airport shuttle which makes getting to/from EZE a breeze (non-stop).
One of my favorite features of this hotel is the breakfast offered in the Club Lounge in the mornings. The buffet is impressive, and it’s complimentary for Platinum guests. Thanks, Sheraton!
This hotel is within walking distance to most places in Buenos Aires. OR, you can just jump on the subway which is locate about 4 blocks away. Hotel staff is friendly and very helpful. I recommend this hotel.
October 30, 2012
Rated 4 out of 5 by Furtex The hotel is very good
The hotel covers all needs for any traveler.
November 15, 2014
Rated 1 out of 5 by JMichel hotel facilities
Two bathrooms in the room. none was working !!! no body checked it before renting the room. Unacceptable when you want to take a simple shower and nothing works !!! Unacceptable for this kind of hotel.
September 10, 2012
Rated 2 out of 5 by Jimtraveller A very mixed stay
Location is not the best.
Service is very mixed. English speaking staff is rare to find.
Very inconvenient for North American guests.
Would not recommend.
Just my humble opinion.
July 1, 2013
Rated 4 out of 5 by MIKI23 Miki23
Bathroom water was too yellow.
It looks not used long time for bath but only shower.
Please prepare bath water during cleaning.
November 13, 2014
Rated 5 out of 5 by TGrec17 Took care of us
This hotel was the jam. Franco at the front desk completely took care of us and made it a great stay. It is amazing how all it takes is one person to really make the difference between a good and bad hotel. Sebastian at the front door was also awesome. They definitely recommend your status here and the club lounge is AWESOME! If you have the chance, stay here!
November 9, 2014
Rated 1 out of 5 by Fritter377 Filthy / Terrible Service
This is by far THE WORST hotel I have EVER stayed in. Whatever you do, do not stay here.
SERVICE: Pitiful. They do not accommodate to guests whatsoever. Housekeeping didnt come until 7pm (after I had to call them everyday). Wasn't allowed to order food off their room service if I was 1 minute late, wasn't allowed to sit in a hotel lobby chair because it was 1 seat over than they wanted us to be in, couldn't even call guest services because nobody was ever there to answer the phones, wasn't allowed to take a bottle of water into the pool, couldn't enter the pool lounge chairs because I was 5 minutes early. The list goes on.
ROOMS:The carpet in the rooms and throughout the hotel are disgusting. Don't expect to walk around in your room without shoes. Holes in the wall. Peeling floorboards.
If you want to be told everything you're NOT allowed to do, this place is for you. If you want great hospitality...run!
December 28, 2013
Rated 5 out of 5 by robgra Excellent again
It was not my first visit to this hotel. I have always been very well treated and recognized in my SPG status (upgrades included). The staff was always responsive to my needs.The only inconvenience was there was a party in one of the ballrooms, some of the guest were staying and the hotel and they were extremeley noisy in corridors and rooms I think the distribution of party guests staying at the hotel should be adressed witn special care. That issue excepted, my stay was perfect. The pool is wonderful, the business lounge is nice and complete, and the rooms are nice and very clean. What else can you ask?
I will return.
December 2, 2013
Rated 2 out of 5 by Eliza84 Frequent Traveler
I have to travel often for business and for the standards that I would have expected from The Sheraton, this hotel fell a little short. Since it was a little chilly, I had put on the heat and it smelt moldy. In addition, one of the nights that I had come back from dinner, my room (which was non-smoking) smelt like someone had smoked a cigarette in there. The pressure of the water in the shower was barely more than a trickle and it would constantly change from freezing cold water to boiling hot water.
September 9, 2014
Rated 2 out of 5 by Nlode Needs to improve
I've stayed several times at this hotel between 2007 and 2010 and never had a problem.
But this time:
- room provided had old furnishings (in 2010 I've stayed in a renovated room...)
- AC not working properly
- toilet was running all the time
- room service food was not good
- breakfast was below expectations compared to other Starwood properties I've been too
It seems to me that this is being done in preparation for the property to close or change brand. Disappointing even though rate was low.
October 27, 2014
Rated 5 out of 5 by Marly love the loction
The hotel is very nice spacious and has all the facilities, would definately stay there again! The gym and pool are great too!
I only miss the coffe and tea facility in the room and my shower was CRAP. Other than that I had a great stay!
September 2, 2012
Rated 5 out of 5 by oubay1 EXCELLENT !!
Everybody was very good, reception with Monica, at breakfast on the 22nd.
Actually Everything was excellent except the internet service, it goes away, is not stable, and needs better speed.
October 29, 2012
Rated 5 out of 5 by Colonia Great room
Hotel room was very clean and the linen and bed were excellent. Stayed on the club floor and enjoyed the stay immensely
October 24, 2012
Rated 5 out of 5 by Kevin1401 Great Hotel
This is a great hotel with a very helpful staff. It is fine for business or personal travel.
September 24, 2012
Rated 3 out of 5 by Hemz88 Dated, but great location
Stayed here for the first time. Monica at check-in was excellent, polite, courteous. SPG lounge on the 22nd floor - basically the worst lounge I've ever been to. Poor selection of snacks. Alcohol drinks only served from 7pm to 9pm, with a one drink policy. There is a charge for additional drinks - in all these years, first time I have ever experienced that! Poor taste in my opinion.
View from the lounge was stellar!
I recommend the hotel based on location, and the staff.
The rooms are dated and in need of serious renovation.
Turtle speed internet!
August 5, 2014
Rated 3 out of 5 by BAfrequentvisitor Hotel is showing signs of its age and not yet fully updated/renovated
Booked Club room on 20th floor. Room was clean and bathroom updated if a bit small. Has shower in tub, 1980's style smallish hotel room bathroom. Checkin process on club floor 22 efficient and courteous. TV did not work well, speakers vibrated and screen dimmed on and off. Asked maintenance to repair but problem persisted even after they indicated they had dealt with it. A/C system also made noises when fan was running. Good room service menu as compared to other hotels I have stayed at in BA. Internet service was, however, slow and cut out intermittently. Club lounge breakfast was good with wide selection of high quality food items, better than other BA hotels I have stayed in, however happy hour in the evening was disappointing. Limired food items and red wine served not very good. Club lounge has great views as did my room. There was construction going on in rooms near mine during my stay and lots of banging noises though only in daytime hours. On checkout, they were unable to generate the bill properly, computer could not assign proper dates to the various charges. Said they would send a proper bill via e-mail, hopefully they will do that. Lobby is large and modern and there are a number of decent restaurants on the property. Hotel is showing signs of its age and not fully updated, even on club floors, which are much better than non club floors.
December 12, 2011
Rated 3 out of 5 by Jenna1714 Poor Service but good location
I stayed at this hotel last month and was very disappointed with the service. There were 7 of us and all but one of us had issues during our week long stay.
The location is great, however don't expect standard SPG service at this hotel. We tried to address room issues such as a leak in the bathroom that ruined some personal belongings, strong smoke smell, a very dirty bathroom, shower head that didn't work, and other issues but had several issues getting them to response or address the issues.
May 23, 2012
Rated 4 out of 5 by Slavik great location
I am staying at this Sheraton property again this year. The property is located in close proximity to everything Buenos Aires has to offer. Good rooms (walls are a bit thin, and decor is dated) with fresh clean sheets, fridge and a safe (at least in a standard spg room). Good gym. Would recommend for business or even personal stays.
October 19, 2014
Rated 2 out of 5 by djwhite123 Very tired property
This Sheratons rooms are badly in need of an update. The furnishings are old and outdated and the bathrooms are very worn. In the suite that I was given, the bathtub grout, was all discolored and the knobs are the shower were broken, The hairdryer was out of the 60's attached to the walls and the tv and phone were non functional when I checked in. The staff was exceptional, and hopefully the property will renovate and give the workers rooms that they can be proud of
November 21, 2011
Rated 3 out of 5 by Kkruke Not the shining jewel of the collection
This is an okay place with a good location. I've stayed 4 times and find it is very process-oriented. You wait 20 minutes to check in only to be told that you "must" check in at the premium concierge area in a different part of the hotel, where you wait a while longer.
The wine selection in the lobby bar has deteriorated from a year ago and isn't where you'd go for a good bottle.
Its inexpensive cost and okay location for business means I'll come back.
February 18, 2013
Rated 1 out of 5 by ShowerlessinBA Definitely below Sheraton Standards - not a 5 star Hotel
Early arrival after overnight trip. Surprise at front desk, staff made a mistake with reservation: no room available for early check-in. Showered and changed at their fitness center: wet floors, no dry place to lay and open a suitcase, very old and poorly maintained facilities. Evening return after full day of work, check-in, receive room upgrade as apology. Following morning, no hot water. Great stay!
March 21, 2013
Rated 3 out of 5 by Valueskr Good hotel but price value has declined
In summary, the hotel has everything one could need, in good condition, but the price per night is a bit higher than other similar hotels that are newer and more practical due to their price. i.e save the extra $50usd and enjoy a good Argentine steak in Puerto Madero. Note other hotels I am comparing are executive level with newer facilities. This Sheraton is showing its age.
December 12, 2012
Rated 5 out of 5 by tusenkatts One of the Best
The welcome and service at this Sheraton is outstanding. Located near the cruise ship terminals and the shopping street Avenida Florida, it is a great location. Lots of great restaurants nearby.
This is our third stay, and we have always felt welcomed. We especially like the club lounge, its staff and the check in. Hope we can come again.
March 5, 2013
Rated 5 out of 5 by Mimikins14 Awesome customer service!
Sheraton has the best customer service ever! Our hotel had amazing views over the city and port. Our rooms were very comfortable and the air conditioning was excellent. Free internet, breakfast and snacks if you stay at a club level room. Very accessible to most tourist sites.
March 5, 2013
Rated 4 out of 5 by Frankie Fine hotel but does not post mail.
Good location for shopping
Nicely appointed rooms
Poor internet - slow and expensive
Food service and good overall but breakfast waiter was rude and very slow.
Flight crews checking in or out get first priority over all customers.
March 8, 2013
Rated 5 out of 5 Excellent location, excellent hotel
It was my first stay at a Sheraton Hotel and I was surprised by the friendliness of the staff, the large and comfortable room and great breakfast. Sheraton Hotels will certainly be my first option when I travel again.
November 21, 2012
Rated 5 out of 5 by nadiaOm Always you exceed my expectation
Traveling is tough but having an excellent facility, professional and outstanding staff and superb services...make all the difference...Thank you to the staff of the Sheraton Buenos Aires... I will be back for sure!!
November 15, 2012
Rated 5 out of 5 by daemonr00t Great place to stay!
As in every Sheraton all the staff is focused on making you feel great.
And the area where this hotel is located is great to shopping and eating too.
I'll come back for sure and I also highly recommend this place.
November 30, 2011