Rated 5 out of 5 by Efrain45 Excelent Hotel and warm attention
It is always nice to visit Santiago and stay at this great hotel because of its services and very warm and helpful people in all areas, great and plenty of choices breakfast also.
February 6, 2014
Rated 5 out of 5 by Jimmy A very good stay
We stayed at this hotel during our three day stop-over after our Cape Horn & Strait of Magellan curise.
Our room was spacios (a junior suite), however close to the elevator and entrance way on that floor, so it was a bit noisy.
The club lounge was a bit small, and the food and drink was ok. The biggest challenge was that the wait staff there speak very little English, and more than 60% of the guests in the lounge speak English only.
Good location, and a very good stay.
March 15, 2013
Rated 1 out of 5 by lapc Not worthy of Sheraton Name
Worst SPG property ever, rooms old and dirty, service slow in bar and restaurant, internet service spotty in all areas of hotel. Lobby and pool area decent but deceptive for rest of hotel. Buffet breakfast at pool served watery eggs and undercooked bacon. Warmed food was cold and no coffee service available. Would not recommend as cost provides no value to accommodation. Very unacceptable
January 26, 2014
Rated 1 out of 5 by Lee1947 This hotel needs to upgrade their rooms
We stayed here for a night after a cruise. The check in was fast and we had a room on the concierge floor but our room was very hot. I tried to turn the a/c up to no avail. I asked the concierge for help but he spoke very little English as did the maintenance crew. After much to do we were finally moved to what was an upgraded suite. The suite had holes in the tile foyer and you could see where a wall was removed and the hair dryer they provided could not be plugged inti the outlet. Although we did not have time to enjoy it the pool area looked very nice.
January 16, 2014
Rated 3 out of 5 by Fico Bad Service at Reception
When I arrived there was a line of 7 people waiting for check in and only one attendant.
I asked if I could have Internet access to check my mail while waiting in line but none could be provided until I had checked in.
When I finally got to check in, my room was not ready, and had to wait for one hour for it, and at this time they could give me Internet without the check in (don't know why they couldn't do it before).
Installations are ok, the gym is a little two crowded, location is good but service level is not.
January 19, 2014
Rated 2 out of 5 by argus Needs attention
the rooms were so small it was difficult to move around, the towels would not be used as rags in any other hotel, the windows were dirty and as for the window coverings I would not tough them as they were so full of dirt. The service was so slow it took over an hour to get a luch order in the main bar and the restaurant was even worse, let me say they were NOT busy.
January 24, 2014
Rated 5 out of 5 by Laura62 The staff of the hotel is respectuf of guests and is also very efficient
The shower in the bathroom is very powerful, something we like, but the water springs to the walls and floor and wet everything and we have to use towels to dry the floor, mirror and all personal stuff on the top counter of the vanitory. The bathroom is poorly lighted. The room is very nice, spacious and there is plenty of room for clothes in the closets.
October 21, 2013
Rated 2 out of 5 by MarkC Sheraton Santiago
The 110 plugs didn't work in the room. I got a converter (evidently, they weren't allowed to give me an adopter; the front desk guy was adamant). Also, the English stations on the TV didn't come in clearly. You could hear, but not see. On the last day, breakfast took 45 minutes to arrive. After 40 minutes, I called to cancel, but it was delivered anyway.
None of the above is tragic, however, I feel like you all could do better.
August 27, 2012
Rated 5 out of 5 by Frank1121 great service and
the staff and room were 5 stars all the way. room, clean, quiet, staff attentive, all great.
October 21, 2012
Rated 1 out of 5 by HLDR Not up to scratch
This hotel misses on multiple dimensions, poor service and food, smalll rooms and slow internet.
December 1, 2012
Rated 1 out of 5 by Carla17 Worst Hotel expierence ever
Checked-in late at night. Was not asked nor recognized as SPG member. Was not informed of the employee strike prior nor at arrival. Was given a dirty room and when given the second room, while the bed and bathroom were made up, the bathroom sink was dirty with shaving residue. Carpets looked old and dirty. Drapery had water stains and air conditioning wasn't working properly.
December 14, 2013
Rated 2 out of 5 by Jgomezpe This hotel is getting worse stay after stay
I usually travel to Santiago for business purposes. I'd say that I stay between 6 to 8 times a year, 3 or 4 nights each time. I've been travelling to Santiago since 2010. I didn't even think about choosing other hotel before but this trip was a nightmare. I arrived as usual on Monday evening (Dec. 9th). I had a welcome letter saying that hotel's employees were on strike.and some services will not be available. I thought, OK, I will handle, will find a workaround. After checking in went to my room. Rushed into the bathroom and guess... There was no soap, no shampoo, no nothing. I couldn't even wash my hands before having dinner. I had to go back to the lobby, ask for the stuff, wash my hands in a restroom and go to the restaurant to have dinner. At the restaurant, the "strike menue" was only four different sandwiches to choose from. Finally got a bacon cheeseburger at the price of a tenderloin. That's my check in odyssey. The other 3 remaining days also had a "nice touch" from Sheraton to make me feel at home. The WC stopped working on Wednesday evening and there was nobody available to fix it. Imagine the situation. When checking out, I explained all the issues at the front desk. Requested some kind of compensation as I paíd Full rate (USD 300/night) and I received a "hostel kind of service". Didn't get anything. Long story short, Sheraton Santiago is no longer the default option when travelling to Chile. I'm sure that I will be able to get better accomodation for the same corporate rate in other hotel chains. This hotel service quality and comfort has been decreasing during this year. It is really a pity for me, the hotel is only 4 blocks away from Corporate offices in Santiago but price/performance ratio nowadays it is not what it used to be. Really a shame.
December 23, 2013
Rated 4 out of 5 by FrequentTraveller92078 Additional charges for Early Check-in
On my recent stayed in Santiago de Chile, I arrived at the Sheraton at about noon from a very long flight from USA.
The standard procedure (at least in others brands) is that if a request was made for early check-in , Hotels would allow you to check-in earlier based on room availability.
In my case, I was charged additionally 50% of the price per night, just because I was 3 hours earlier than the regular 3PM check-in. Rooms was not an issue as the hotel was not full.
Based on my level with SPG and the amount of travel I make. This event will definetely play an important part when I choose a brand.
May 17, 2013
Rated 1 out of 5 by maximini poor service even poorer amenities
This hotel has few normal amenities. For instance we had no toilet paper for haft a day and no kleenix for 2 days. They didn't mention that the club room was closed and the one in the adjoining building charged for wine and had few snacks and snooty servers.
December 7, 2013
Rated 3 out of 5 by Matts50 Needs refurbishing
Our room (225) was worn, with a wall lamp slanting and two of the electrical sockets being partly loose. That is not what we had expected of a Sheraton hotel.
December 8, 2013
Rated 5 out of 5 by Lanie10 Staff is excellent
I've stayed in this hotel many times. It is a comfortable, clean home away from home! The pool is beautiful. Above all, the staff is incredible. They go out of their way to be sure I have everything I need and that everything is working properly. Everyone is very friendly. I feel I'm leaving good friends behind when I leave. Also, the location is great. It is close to lots of good restaurants, shopping and near the subway. I think the hotel is outstanding.
November 8, 2013
Rated 4 out of 5 by Eleonora Nice,but needs remodeling
The hotel is nice,but needs remodeling,carpet in our room had spots,old,even so,staff is very friendly,helpful,overall,positive experience..
December 1, 2013
Rated 1 out of 5 by NoReturn I would never recommend this hotel!
It does not matter at what time you attempt to check in, there will be a 10 person line up. The staff frequently disappear into a back office. When you are at the desk (finally!) the agent does a lot of keyboarding but without results - your room is unavailable!
There is no offer to page you when it becomes available, you must join the line up again!
Even the air crews, who have a dedicated desk were furious!
Nor can you use the Starwood Preferred Guest internet service while you wait - you need a Room No. to sign in!
March 27, 2013
Rated 3 out of 5 by TerryD This hotel has changed in the recent past
The hotel has made changes recently in policies and procedures. First off the restaurant in the past offered omelets and other amenities. That is no longer offered and the staff at El Cid lack direction i.e. coffee and hospitality. The hotel has issues with hot water and cleanliness issues from time to time. When mention to the front desk they act with little concern. Although I am a corporate customer at this hotel I am also a SPG member and know how to treat customers.
April 22, 2013
Rated 5 out of 5 by nancybaby Excellent hotel
I love this hotel as it's so close to the newer part of Santiago, as well as many restaurants and shops! The staff is as friendly as can be!!
November 1, 2013
Rated 5 out of 5 by Ronnie13 Positive review
As I have been around the world by now, and easily can compare hotels as a package deal, including services, amenities, personnel attitude, food, location, etc., I am very happy to stay as a guest, this hotel is one of my favorite one.
October 18, 2013
Rated 3 out of 5 by pko1 up and down
Hot water coming out the cold tape except for 7-8:30 AM was troubling. Maid not noticing the Klenex was out when normally they fold the one in the slot was bad as I don't like blowing my nose with toilet paper. I went from 4 towels in the Bath to 2 then 3 then 2 as the week progressed. Bath floor mat only 2 of the 4 days. Just inconsistancy in the Bath!
Food and service was good except for breakfast coffee service. Consierge was helpful!
March 15, 2013
Rated 5 out of 5 by nancybaby Love this place
I love this hotel and sitting outside by the fire is just lovely! The hotel is close to modern Santiago and near a park.
October 24, 2013
Rated 4 out of 5 by Ton2S A nice hotel for business and pleasure
A friendly and nice situated hotel. The staff makes you feel at home.
Breakfast in the garden is lovely, although large groups in the hotel with similar check out times can make it overcrowded.
The internet policies are strange for a business hotel. Too expensive in comparison to other hotels and restaurants, cafes and so on.
The lobby area and adjoining bar are very nice, good atmosphere, nice staff.
March 1, 2013
Rated 2 out of 5 by BV2MSP Not Ideal
Make sure you are not located close to the situation I was in... My room was located on the 3rd floor with two issues:
1. It was directly above the outdoor pool/dinning area.
2. It was close to the third floor walkway that is open to the bar/restaurant below.
The bar/restaurant was very loud at night, either from music being played or from the live singer that was performing. This was very noticeable in my room and irritating.
Noise insulation from outside was very poor, people talking and laughing from the outdoor pool/dinning area was very irritating while trying to take a conference call at night.
The room was average at best from a feature standpoint. Not bad or good.
The hotel lobby, bar and restaurant were very nice. I was able to eat late one night and the wait staff was very helpful/kind.
Overall, my experience was quite tainted from the noise distractions in my room, otherwise it would have been a nice experience/hotel.
July 23, 2013
Rated 1 out of 5 by Jav04 Bad experience in Santiago
I had a "below Sheraton Standard" experience at the Sheraton Santiago. Got a room with a strong smoking odor although I asked for a non-smoking room (was not able to get another room). Waiters in general were not friendly at all. Tried to contact the concierge desk several times and wasn't able to. Room was noisy at nights. Checking out wasn't also a good experience.
March 22, 2013
Rated 3 out of 5 by Volkswagon1 shower and lighting
The staff was great and the hotel overall is very nice. but the lighting in the bathroom was very poor and the shower went from scalding hot to very cold with out touching the faucet. this was very hard to take any shower as I could not stabilize the water temperature. Also I believe the beds were not the standard beds for a Sheraton hotel.
July 15, 2013
Rated 4 out of 5 by MichiganJim Very good overall ... just a couple of small things
The restaurant was outstanding! The pool facilities were great and the general appearance and upkeep were very good. I would very much have liked to have had a coffee/tea maker in my room like I've come to expect and TV channel guide would have been nice to have. I did have to call for my room to be cleaned one evening even though I had been gone all day.
January 11, 2013
Rated 1 out of 5 by EKUSA Avoid staying here, you'll regret if you do.
I stayed at the Sheraton in Santiago in March of 2013. I travel quite a bit for work and leisure, so stay in hotels several weeks out of the year.
This is by far the worst hotel I've ever been to. Pay luxury rate and get motel level service (if not worse). The rooms are old and dirty, the service non-existent and the management inept.
March 22, 2013
Rated 5 out of 5 by KarenK12 Beautiful Employees and Pool Area
Very helpful, friendly, and kind Front Desk employees, especially Carlos and Mauricio, and Nicole at the Concierge Desk! Very comfortable club floor room. Beautiful club floor breakfast offering. Lovely pool area, fountains, and fire pits. Nice gym, workout area and spa. Had a wonderful experience at this Sheraton property!
March 12, 2013