Rated 3 out of 5 by Pete2014 Rooms
Rooms need upgrading, water leaks around faucets, water leaks out of tub, noisy floor..
May 21, 2014
Rated 5 out of 5 by Jimmy A very good stay
We stayed at this hotel during our three day stop-over after our Cape Horn & Strait of Magellan curise.
Our room was spacios (a junior suite), however close to the elevator and entrance way on that floor, so it was a bit noisy.
The club lounge was a bit small, and the food and drink was ok. The biggest challenge was that the wait staff there speak very little English, and more than 60% of the guests in the lounge speak English only.
Good location, and a very good stay.
March 15, 2013
Rated 4 out of 5 by Leamarco good working experience
Confortable facilities for congress or working meetings. Well located.
Very good foods at lunch, dinner and coffee breaks
June 9, 2014
Rated 5 out of 5 by Laura62 The staff of the hotel is respectuf of guests and is also very efficient
The shower in the bathroom is very powerful, something we like, but the water springs to the walls and floor and wet everything and we have to use towels to dry the floor, mirror and all personal stuff on the top counter of the vanitory. The bathroom is poorly lighted. The room is very nice, spacious and there is plenty of room for clothes in the closets.
October 21, 2013
Rated 5 out of 5 by nancybaby Excellent hotel
I love this hotel as it's so close to the newer part of Santiago, as well as many restaurants and shops! The staff is as friendly as can be!!
November 1, 2013
Rated 5 out of 5 by BrendaJL This hotel spoils you!
The Sheraton in Santiago is a beautiful hotel with a gorgeous pool. The staff is very friendly from the front desk at check in to the pool drink offers. The bed is so comfortable that you never want to get up. I enjoyed the wonderful breakfast & room service also. Great place that I would stay again!
April 16, 2014
Rated 2 out of 5 by MarkC Sheraton Santiago
The 110 plugs didn't work in the room. I got a converter (evidently, they weren't allowed to give me an adopter; the front desk guy was adamant). Also, the English stations on the TV didn't come in clearly. You could hear, but not see. On the last day, breakfast took 45 minutes to arrive. After 40 minutes, I called to cancel, but it was delivered anyway.
None of the above is tragic, however, I feel like you all could do better.
August 27, 2012
Rated 4 out of 5 by Buddyboy23 An intimate version of a resort...
Great service checking in, but no Starwood Gold upgrade available (yet). Very nice lobby with great bar with comfortable banquets & tables... very nice computer center also in the lobby area. FABULOUS pool outside with cabanas, great drinks & the most FABULOUS club sandwich EVER.
Rooms are a bit small ( think Europe), but very clean with nice comfortable beds. My shower dribbled water, so I asked for an upgrade again to no avail...But-
After 2 nights there, I was upgraded to the Club level by a FANTASTIC assistant manager named Juan. He was extremely helpful!
Went out into town (very close) & had THE greatest night of food & wine & singing & dancing...Overall: it was FANTASTIC.
April 8, 2014
Rated 5 out of 5 by Efrain45 Excelent Hotel and warm attention
It is always nice to visit Santiago and stay at this great hotel because of its services and very warm and helpful people in all areas, great and plenty of choices breakfast also.
February 6, 2014
Rated 4 out of 5 by Horatio Club level amenities outstanding
This property is located within a short walk to the trendy Providencia area, and if you are a walker, as I am, to the old city, including the Plaza de Armas and Mercado Central or central market.
You will have beautiful views of Santiago from this hotel.
Most outstanding is the quality of the food in the Club Lounge, 7th floor. Wonderful early evening and breakfast servings. I have stayed in Starwood Hotels all over the world for perspectives on this comment.
Somewhat disappointing was the lack of a single English language channel on the TV. I speak Spanish fluently having lived in South America 5 years. But for guest not conversant in the language, there should be a news channel in English. BBC is on the menu but it does not come in. The CNN channels are both in Spanish. Fox News? Why not?
March 18, 2014
Rated 1 out of 5 by CMD25 Not what you might expect from a Sheraton
I stayed at this Hotel in August 2013 while a Platinum member. Because of the upgrade I received back then and the nice room I had, I was quite satisfied with my stay and decided to return to it. This year being just a Gold member (lifelong gold member mind you with over 560 stays with SPG), the receptionist refused to upgrade me although I was staying just on a Saturday and Sunday and the hotel was pretty much empty. The room I had on the SPG floor was promiscuous, worn down, dirty and simply good enough for a 3 star at best. I will never ever stay again at this hotel. I am also questioning the value of the SPG program since Gold with other hotel programs carries better recognition nowadays.
April 5, 2014
Rated 5 out of 5 by nancybaby Love this place
I love this hotel and sitting outside by the fire is just lovely! The hotel is close to modern Santiago and near a park.
October 24, 2013
Rated 5 out of 5 by Frank1121 great service and
the staff and room were 5 stars all the way. room, clean, quiet, staff attentive, all great.
October 21, 2012
Rated 1 out of 5 by HLDR Not up to scratch
This hotel misses on multiple dimensions, poor service and food, smalll rooms and slow internet.
December 1, 2012
Rated 5 out of 5 by Rudolf7 Good Hotel
It's a very comfortable hotel and the location is a commercial area
May 9, 2014
Rated 4 out of 5 by RobertN Excellent except for check-in
This hotel was included as the final stay in a S America / Antarctica cruise package. Beautiful room and grounds, really good breakfast.
The downside was that check-in took ages. No doubt due to the large numbers arriving together - but we have been on a trans-US coach trip where keys were handed out on arrival in each hotel without delay - this could have been done. When we reached the receptionist, we were told our room wouldn't be ready till 2.00 - so we used the pool.
This glitsh was compensated for on the 2nd day when we were allowed to keep our room till 1.30, the time of departure for the airport.
February 28, 2014
Rated 2 out of 5 by Nicola0915 Not what I expect from a Sheraton
I stay at Sheraton hotels on a frequent basis as I know I can count on the consistency of quality and experience. I have been extremely disappointed with my stay at the Sheraton Santiago Hotel so far and I've only been in the hotel for a few hours. The room product on the SPG floor is extremely tired and desperately in need of a renovation. After a workout in the gym (which was very well equipped although extremely warm), I returned to my room for a quick shower before my meetings start this afternoon, only to find that there is no water in the hotel and hopefully should return in approximately 30 minutes. Unfortunately I don't have 30-mins and now have to attend my meetings after an overnight flight and a workout without a shower. Not acceptable in my book
March 31, 2014
Rated 2 out of 5 by Tonio Crowded with poor attention
Truly a surprise when it comes to Sheraton stays. Room was not as clean as expected as foreign hairs were at the shower and remained throughout the stay. Bed was worn unevenly, making it uncomfortable on the left side. Service at the restaurant was basically inexistent, especially for breakfast when finding a clean place to seat, and a cuttlery set, was quite a challenge. This is not the way I remembered Sheraton Santiago...
From a management perspective I believe it is understaffed, with some opportunities on capability development for the associates.
March 19, 2014
Rated 5 out of 5 by Lanie10 Staff is excellent
I've stayed in this hotel many times. It is a comfortable, clean home away from home! The pool is beautiful. Above all, the staff is incredible. They go out of their way to be sure I have everything I need and that everything is working properly. Everyone is very friendly. I feel I'm leaving good friends behind when I leave. Also, the location is great. It is close to lots of good restaurants, shopping and near the subway. I think the hotel is outstanding.
November 8, 2013
Rated 4 out of 5 by FrequentTraveller92078 Additional charges for Early Check-in
On my recent stayed in Santiago de Chile, I arrived at the Sheraton at about noon from a very long flight from USA.
The standard procedure (at least in others brands) is that if a request was made for early check-in , Hotels would allow you to check-in earlier based on room availability.
In my case, I was charged additionally 50% of the price per night, just because I was 3 hours earlier than the regular 3PM check-in. Rooms was not an issue as the hotel was not full.
Based on my level with SPG and the amount of travel I make. This event will definetely play an important part when I choose a brand.
May 17, 2013
Rated 3 out of 5 by Dan1207 HOTEL SEEMS TIRED
Rooms are small and in need of updating. Location is good for access across bridge to vibrant area. Private meals were excellent for our tour group.
April 22, 2014
Rated 2 out of 5 by JVPI Improvements to achieve Quality
I felt a lack of comunications, the staff solve the non-conformity punctual, but the Hotel seems not to use the solved litle problems for improvements.
April 18, 2014
Rated 4 out of 5 by Wiktoria84 OK hotel
Pretty good hotel. I didn't have any trouble here, nor do I remember anything standing out. Except for breakfast which was delicious! Room was pretty small but comfortable.
April 17, 2014
Rated 1 out of 5 by Lee1947 This hotel needs to upgrade their rooms
We stayed here for a night after a cruise. The check in was fast and we had a room on the concierge floor but our room was very hot. I tried to turn the a/c up to no avail. I asked the concierge for help but he spoke very little English as did the maintenance crew. After much to do we were finally moved to what was an upgraded suite. The suite had holes in the tile foyer and you could see where a wall was removed and the hair dryer they provided could not be plugged inti the outlet. Although we did not have time to enjoy it the pool area looked very nice.
January 16, 2014
Rated 4 out of 5 by Pabs32 Nice but noise
I like the hotel overall, it is nice and it has good amenities. The food is good and the service is good overall the only complain I have is that the central rooms are noisy
April 12, 2014
Rated 2 out of 5 by Washington303 nothing
Floors in room were soiled, and food not covered by Globus was very expensive (outrageous), and I would never come to your hotel again. I'm also a business executive and I've never seen so many
Sheraton workers doing next to nothing for
so few guest. I suggest you close the hotel.
April 7, 2014
Rated 2 out of 5 by PhilippeSingapore This hotel is not suitable
Over the airshow in Santiago, my SPG platinum membership worth not a lot over the first night, as the room was the smallest I have ever had since my Platinum range. Plus the over priced room for three nights, 1.200 USD without extra...
April 4, 2014
Rated 3 out of 5 by Fico Bad Service at Reception
When I arrived there was a line of 7 people waiting for check in and only one attendant.
I asked if I could have Internet access to check my mail while waiting in line but none could be provided until I had checked in.
When I finally got to check in, my room was not ready, and had to wait for one hour for it, and at this time they could give me Internet without the check in (don't know why they couldn't do it before).
Installations are ok, the gym is a little two crowded, location is good but service level is not.
January 19, 2014
Rated 2 out of 5 by AZ2014 Has potential
Restaurant was great and the breakfast buffet was good. The bar service could be quicker and more happy to be there. I felt as if it was annoying that I was there for a drink
April 1, 2014
Rated 4 out of 5 by NeutralTraveller Very good with couple of issues
Issues: dripping water in bathtub; breakfast outdoors was a little uncomfortable due to cold. Nothing very serious but may be improved. On the other hand very nice welcome letter acknowledging my birthday with complimentary cocktail and SPG recognition in front desk and also in the welcome letter.
March 21, 2014