Rated 5 out of 5 by PlatinumJames Best Sheraton in Region
I LOVE this hotel. It is a very small (soon to get bigger) boutique style hotel set amidst a high end development of shops, restaurants and offices that offer walkable entertainment and food choices right outside the front door.
The hotel itself is extremely well done. The developer clearly took the Sheraton template, but dumped extra money into the interiors and lighting and decor to make it feel much more exclusive and luxurious.
My visit here this time was greeted by a very efficient staff member, while coming across as a bit cool and formal, she knocked it out of the park with getting the job done well. She was ready for my arrival, she greeted me by my name, she had my room ready and acknowledged my platinum status thoroughly with presentation of all the amenities and perks as well as upgrading me to their top suite. Can't ask for anything more than that, right? I am serious about this girl, you get the kind of organization and efficiency she was giving at 5 star $500 a night hotels - if your lucky.
My room was huge. It was an executive suite on the club floor and it had a foyer with a coffee alcove, a fitted closet system with iron, ironing board and such, a living area that was furnish with a sofa, chair, coffee table, console and a tiny wall mount TV. The room was long and narrow, it should be another two feet wider, but it was still very nice. Adjacent to it was the bedroom (not a lock off) that was nicely furnished and included it's own fitted closet system as well. It also had a HUGE bathroom that included a private water closet with a door, double vanity, bathtub, separate glass shower.
The suite bedroom also has an exceptionally tiny television.
The club lounger at this hotel is excellent. It is accessible 24 hours and it is stocked with all kinds of nonalcoholic drinks and water as well as with fruit, energy bars and snacks - even at 3:00 AM in the morning! The breakfast served included eggs, breads and pastries, fresh fruit, all kinds of cereal, coffees, teas and juices and yogurt. I was craving some meat, but it was still a great spread nicely presented in a very small but efficient room.
The bar area at the hotel is very comfortable and residential feeling with great food if you want to stay in and eat at the hotel, There are many other food choices just outside the door in the attractive walkable development.
My only complaints would be the tiny televisions and the slow internet speeds - even at the upgraded levels. Check out was smooth and efficient. They are building a second wing to this small hotel so it should get bigger soon, I hope the owner puts the same level of design attention into the new wing. It doesn't have a pool but I am told that is being added with the new addition.
This is not only the best Sheraton in the Region but it is one of the best hotels in Dallas, a secret gem run like a much fancier hotel.
December 2, 2013
Rated 5 out of 5 by cinty Snowed In
This weekend I was snowed in and everyone was wonderful! The room was perfect, comfy and the staff was great! From the check in to my check out I was constantly greeted and taken care of. Highly recommend it!
December 9, 2013
Rated 5 out of 5 by BlueFalcon Great guest experience
We lost power during the recent ice storm in Dallas and decided to get a hotel versus staying in our powerless house. It was a great decision as the staff and hotel exceeded our expectations! In addition, there are many dining options within walking distance. We will be back!
December 9, 2013
Rated 5 out of 5 by JR13 Frisco Sheraton
Everyone was super friendly. Adrian and Cinthia at the front desk, El and Sean at the bar. Place was conveniently located for our needs and would definitely stay here next time we are in the area.
December 1, 2013
Rated 5 out of 5 by Citypreppy Nice, hospitable staff
Only downside was small workout room for all people working out
November 7, 2013
Rated 3 out of 5 by Dallas324 Not what I expected
Our stay was not pleasent. First, it was like a Pet hotel. Two rooms next to us had dogs barking all the time. Next room people smoking, it was reported and they continue smoking next day. No enforcement. The design is ok, the layout is not comfortable. The food was not good (room service). I will not stay at this hotel again.
July 9, 2012
Rated 3 out of 5 by goingbacktohyatt Great Staff but amenities fall short
Great staff. Everyone working hard. Respectful and centered on customer service. However, no fitness room is a real deal breaker. I would never stay here again because of that.
I also had some issues with credit due to back to SPG and accounts receivable @ hotel has bungled it for 2 wks now. Did not take notes from my call, did not reply to my email, etc.
October 23, 2013
Rated 3 out of 5 by VisitorOct Visitor October 13
This hotel appears to have growing pains. The staff are very accommodating.
October 22, 2013