Rated 3 out of 5 by Cigee Dissappointed
We stay in a lot of Hotels and in the past put 'The Sheraton' among the better class hotels. Unfortunately this was not the case this time. We understand it is not very old but to us it felt tired.
The facilities, the rooms, the decor and the public areas leave a lot to be desired.
It was clean and the staff were fairly good but to us it was not what we would expect of a Sheraton.
May 11, 2014
Rated 5 out of 5 by Cking12 This hotel has a great staff.
The hotel staff is the most customer friendly hotel staff I have ever encountered, The food is good, The rooms are very comfortable and clean. I recommend this Sheraton every chance I get.
July 26, 2014
Rated 2 out of 5 by Ryben Water Issues
There was basically zero water pressure. Gravity was perhaps the only reason the water was falling from the shower head. As well, the rooms were damp. Perhaps from the air conditioner. Towels, bedding and my clothes were very damp.
July 25, 2014
Rated 5 out of 5 by dddddddddddddd Great overall
Great overall. Every time I need to be in Plano, I book this hotel. Love it!
July 26, 2014
Rated 1 out of 5 by DOUGE POMPOUS FRONT DESK MANAGER
I had an issue that I addressed with both a staff member and the Front Desk manager. Both agreed that they saw and understood my problem and concern. However, the pompous Front Desk Manager had a total unwillingness to work to a satisfactory resolve. He evidently was absent on "Guest Service Training" day. I have a choice in where I stay. The next time I am in this area, I will stay elsewhere.
March 6, 2014
Rated 5 out of 5 by RayofSunshine Excellent Staff
My husband and I stayed in the Executive Suite for our 9 year wedding anniversary. During our stay, the hotel staff was very welcoming, accommodating, and prompt! Each staff member acknowledged us each time we passed by one another, from simple a hello, to inquiries on our room satisfaction, and how our day was going.
Out of all the hotels I have ever stayed in, this is by far the best hotel for the money!
July 14, 2014
Rated 5 out of 5 by jjkhawkins Great stay
Everything about this hotel is top rate. Staff very friendly.
April 21, 2014
Rated 4 out of 5 by lynn1961 Great Customer Service
The people at the desk and in the bar and restaurant were extremely helpful. This was the weekend of the Jimmy Buffett concert so I know they were packed. I got the last room online at a great price. When we got to the room it was damp and musty, but it looks like a room two doors down had some water damage (signs on the carpet showing the floor was wet). I didn't complain because I know I got the last room. The hotel itself is in a great location, close restaurants, and was undergoing expansion to add a pool. All in all a great deal and GREAT customer service.
June 24, 2014
Rated 5 out of 5 by GreenMustang90 Nice, New Place
Only slept here. Very new hotel, next to a new shopping plaza with several restaurants. On the highway & my room faced the highway, so a little bit of road noise, though it didn't interfere with my rest (I was exhausted). GPS could not find location, so hotel staff gave me an address of a restaurant that was next to it.
July 14, 2014
Rated 5 out of 5 by Debra2015 This hotel is a great location
Great location, nice and accomindating staff, breakfast shouldn't be exta.
July 15, 2014
Rated 3 out of 5 by PH123 Damp
There is some sort of issue with the air conditioning. Room always feels damp and kind of icky. Hopefully this will change with new addition. It almost looked like there was some mold on the walls in a couple of places. If not for this, I would really like the hotel.
July 10, 2014
Rated 4 out of 5 by bryceforney The staff make this hotel a gem
This is a perfect business hotel with attentive staff.
July 12, 2014
Rated 5 out of 5 by Christy53 A Very Quiet Stay
Overall, I was very impressed with this property. The room was immaculate, the bed very comfortable and above all, the room was extremely quiet. The staff was friendly and helpful, and checking in and out was easy and fast. The location was far enough away from the mall to be less hectic, but close enough so that it was convenient. The only complaint I have is that the shower design was flawed. In order to turn on the water, I had to be under the shower head, which made for a cold shower at first. There should have been a bit of space at the end of the glass wall so the water could be turned on while standing outside of the shower.
July 15, 2013
Rated 5 out of 5 by PlatinumJames Best Sheraton in Region
I LOVE this hotel. It is a very small (soon to get bigger) boutique style hotel set amidst a high end development of shops, restaurants and offices that offer walkable entertainment and food choices right outside the front door.
The hotel itself is extremely well done. The developer clearly took the Sheraton template, but dumped extra money into the interiors and lighting and decor to make it feel much more exclusive and luxurious.
My visit here this time was greeted by a very efficient staff member, while coming across as a bit cool and formal, she knocked it out of the park with getting the job done well. She was ready for my arrival, she greeted me by my name, she had my room ready and acknowledged my platinum status thoroughly with presentation of all the amenities and perks as well as upgrading me to their top suite. Can't ask for anything more than that, right? I am serious about this girl, you get the kind of organization and efficiency she was giving at 5 star $500 a night hotels - if your lucky.
My room was huge. It was an executive suite on the club floor and it had a foyer with a coffee alcove, a fitted closet system with iron, ironing board and such, a living area that was furnish with a sofa, chair, coffee table, console and a tiny wall mount TV. The room was long and narrow, it should be another two feet wider, but it was still very nice. Adjacent to it was the bedroom (not a lock off) that was nicely furnished and included it's own fitted closet system as well. It also had a HUGE bathroom that included a private water closet with a door, double vanity, bathtub, separate glass shower.
The suite bedroom also has an exceptionally tiny television.
The club lounger at this hotel is excellent. It is accessible 24 hours and it is stocked with all kinds of nonalcoholic drinks and water as well as with fruit, energy bars and snacks - even at 3:00 AM in the morning! The breakfast served included eggs, breads and pastries, fresh fruit, all kinds of cereal, coffees, teas and juices and yogurt. I was craving some meat, but it was still a great spread nicely presented in a very small but efficient room.
The bar area at the hotel is very comfortable and residential feeling with great food if you want to stay in and eat at the hotel, There are many other food choices just outside the door in the attractive walkable development.
My only complaints would be the tiny televisions and the slow internet speeds - even at the upgraded levels. Check out was smooth and efficient. They are building a second wing to this small hotel so it should get bigger soon, I hope the owner puts the same level of design attention into the new wing. It doesn't have a pool but I am told that is being added with the new addition.
This is not only the best Sheraton in the Region but it is one of the best hotels in Dallas, a secret gem run like a much fancier hotel.
December 2, 2013
Rated 5 out of 5 by lb56 nice hotel
Sheraton staff was extremely friendly, hotel is very nice. My only complaint was the breakfast was very expensive.
July 8, 2014
Rated 4 out of 5 by Noble No pool yet, but nice hotel!
A glass of Malbec is $14?
July 7, 2014
Rated 4 out of 5 by Greg1959 One Issue
Enjoyed my stay ... ONE issue, we arranged for a car to take us to the concert (Jimmy Buffett, Toyota Park). We were prepared to pay $50 for a 2 person roundtrip. Very reasonable, BUT our driver was more than 8 minutes late. We were pushing the start of the show, so we dronve ourselves and were forced to pay $60 to park to insure us seeing the start. We made it, but not with 8 minutes to spare.
June 23, 2014
Rated 5 out of 5 by SCS123 GREAT STAFF, FRONT DESK, RESTAURANT STAFF
I have been a loyal starwood guest since 2006 and I am a lifetime GOLD member. I have been to every single type of property from Sheraton Resorts to new W's in Paris, France. And by far, this may be the best hotel I have ever stayed in. It is not the rooms, although always clean. It is not the amentiies, love the reese's peanut butter cups in the lounge. It is the staff! I could go on and on about the staff from the maintenace team to housekeeping. But the employee of the year to me is El, the bartender. He is alwaya attentive to my needs and the needs of the other patrons. He is alway polite and makes me want to get out of my room to enjoy the bar of the hotel. An amazing guy.
August 2, 2012
Rated 5 out of 5 by mike06 Clean Hotel-Excellent Staff
I stayed at the Sheraton-Stonebriar June, 2014. The hotel was spotless! The front desk staff was outstanding, especially Kedis. He epitamized what a hospitality professional should be. Great location. You could walk to four excellent restaurants and never have to dine any where else.
June 21, 2014
Rated 5 out of 5 by WF789 Hands Down Best Service
I feel a little strange writing that this Sheraton has the best services hands down, but it's true. I've stayed at SPG properties 400+ nights and this one really sticks out. I guess I have lower expectations for this hotel since it's not a resort, vacation, or big city property, but their service really surprised me. This was the second time I stayed at this location and when I walked up to the counter I was greeted by "Mr. ___, so nice of you to come back". I don't know how they knew my name. The staff was extremely attentive, asking if I knew where the workout facility was, lounge hours, etc. Whoever did the training at this facility did an excellent job and the staff is also doing an excellent job.
March 16, 2012
Rated 5 out of 5 by SHPC Absolute perfection!
We have never been more pleased with a hotel experience as we were at the Sheraton Stonebriar. The staff were top notch, meeting our every need (including accommodating us on a very late arrival, as well as altering the bedding to be feather-free and a late check-out the following day). This SPG hotel is beautiful and incredibly tasteful. We were only visiting for one night on our way home from a road trip, but we will to return to the Dallas area and plan to stay here from here on out. Located in a gorgeous, safe neighborhood, great for running, with restaurants, a few shops and a coffee shop. My only complaint is that I wish we could have enjoyed our stay for longer, but even more of a reason to return!
August 31, 2013
Rated 4 out of 5 by Harold3 Extremely Pleasant Staff
I was quite happy with the consistent friendly hotel staff, who always greeted me like family and asked if I needed anything. I chose the 'green' option for my 3 night stay, but my in-room coffee was replenished without asking. Be careful, though, the high speed internet is not complimentary, and even when I questioned that, I was told that only basic internet was free. I did not eat here; breakfast was a little pricey.
April 28, 2014
Rated 3 out of 5 by karuna Inconsistent
Front desk personnel were extremely personable which is pleasant. Huge disconnect between housekeeping and front desk and me. Two of three days returned to a room which had not been serviced at all -- from a difficult personal task. Most frustrating. Attempts to remedy met with more frustrating babbling instead of action. Bed seemed inferior and not up to usual Sheraton standards (structure not linens). Best thing about the facility was the front desk personnel -- all very personable.
June 10, 2013
Rated 4 out of 5 by Vern Electronic Communications
Why don't you publish your e-mail address? You have encouraged me to accept my invoice by e-mail, yet as it contains a mistake, I want to get it corrected. replying to the site that sent the invoice e-mail to me gets bounced, and there is no e-mail address on any of your electronic literature. So, other than sending you a fax or calling you, which is to be avoided due to the cost, how else other than by complaining through this review can I get in touch and resolve my problem?
February 13, 2012
Rated 3 out of 5 by Murray No Wakup Call Again
Again this week, requested wakeup call did not happen. In the last 25 yres of business travel, this is is the only hotel this has happened and now the 3rd time.
Asked for Green Service and did not happen.
April 28, 2014
Rated 5 out of 5 by indecisive311 Best. Staff. Ever.
I frequent this hotel for business. The staff here really takes the time to get to know you, and make sure you stay is as amazing as possible. If I had a complaint... it might be that they are too nice, ha ha. The club lounge is very nice for breakfast in the morning, and snacks throughout the day. It's also open 30 minutes later than some other Sheraton locations. The fitness center is newly remodeled and very sleek looking.
May 10, 2013
Rated 5 out of 5 by newbody24 room upgrade
After making a reservation with the frisco hotel, I received an e-mail with an upgrade that was available for my stay. The cost was very nominal, So I didn't think it would amount to much,But I decided to try it anyway. When we checked in, I was surprised when the upgrade included a room on a prefered floor, Late night snacks and breakfast in a private lounge. We really enjoyed the extras. GOOD JOB! LOVED IT!
July 26, 2012
Rated 5 out of 5 by Shardonay This Hotel was very CLEAN ! A MUST w/me!
This hotel was close to my home. I needed a place to stay quickly due to having A/C problems at my house and I needed to be close to home to get my kids to school the next day. The rate I had was very good and the hotel was in a good location and was very CLEAN, something a top priority for me! The staff were professional, helpful & friendly. I will definitely stay again and will recommend it to otherss !
September 3, 2013
Rated 3 out of 5 by Kim12 Set your own alarm clock.
This is my second time staying at this hotel and all went well except for one thing.
I set up a wake-up call for 6:00 a.m. and was woken up at 5:00 a.m. instead of 6:00 a.m. The wake-up call said: "This is your 6:00 a.m. wake up call." An hour early!!
I called the front desk to report this and ask for another call at 6:00 and that never happened. I was very disappointed with this disservice.
November 19, 2012
Rated 5 out of 5 by golflover35 great hotel and staff
this hotel was very nice,friendly and very helpfull staff.i would choose this hotel over most when in the area again. The only downside is that parking out front is hard to find early in the evening with the restaurants in the same area,take up all spaces for valet parking for themselves.i just went and ate then once the restaurants started closing all the spaces in front where open.
January 28, 2013