Rated 4 out of 5 by AndrewCD14 Great Location
Love the pool area, can't beat the price for location and view.
July 13, 2014
Rated 4 out of 5 by BobW54 Convenience & Comfort in one place
Just a short walk to almost any place you need to be.
July 12, 2014
Rated 4 out of 5 by Lex18 ... keep it simple!
I needed to work and wanted to be comfortable. The hotel gave me exactly every basic feature I was looking for. I loved the outside pool to relax and having dinner at the restaurant was a great experience too. Kids friendly. Nice personnel at every level.
July 11, 2014
Rated 5 out of 5 by Jboone Nice place to stay in Indy
Stayed at the hotel while at a conference, was a short & very nice walk from the convention center . Hotel staff was helpful and nice. Only real negative I'd have was the elevator doors barely stayed open, so if you blinked you'd have to wait for another elevator. Overall great stay.
July 11, 2014
Rated 3 out of 5 by Linda4012 Very comfy room
I was told that check in time was 3. I left work early so that I could check in to my room and be ready for my event that started at 6. My room wasn't ready until 5:50. The following morning my meetings started at 9 am and continued until around 2. I got back to my room to have a small meeting there and it still hadn't been cleaned. The maid showed up in the middle of my meeting. At that point, I had to decline the maid service. The King Suite was very nice and exceptionally comfortable. Although the room was fabulous, I was disappointed with my stay due to the inconvenience of the late check in and the lack of maid service.
June 30, 2014
Rated 5 out of 5 by CraigF Nice Hotel
Located 1 minute from monument Circle. Close to downtown district near bars and nightlife
July 10, 2014
Rated 4 out of 5 by Pearl24 exceptional except for July 4 days
The hotel was dedicated in staff response, cleanliness, arrangements. The exception was on July 4 and that weekend. A group of adult guests covered the pool area with debris, were loud, wore scant clothing in elevators, halls, and vomit at our car in parking ramp.
Staff were ambitious in the cleaning. Yet, the visible flesh on elevators, the loud demeanor, and the vomit showed the immaturity of this group of guests. What should a hotel do? I don't know.
July 7, 2014
Rated 4 out of 5 by Greg45 July Visit
There was a leak in the bathroom, which the staff had fixed promptly when I brought it to their attention. The latch on the door was stuck but that also was fixed. The hot water handle on the faucet came off on my last morning. Overall, this is an older property which probably needs more attention. Staff was simply excellent.
July 7, 2014
Rated 4 out of 5 by ma04 Just want better food
Great beds and linens. Very friendly staff.
July 6, 2014
Rated 5 out of 5 by gigi11 valet parking
We had an excellent time, however upon receiving my statement via e mail when I returned home I noticed a $27 valet parking charge. We had went ahead and parked ourselves for $25 not realizing we would be charged valet parking as well. Would be helpful to guests at check in if they were made aware of this. Otherwise, we will be back to stay!
June 17, 2014
Rated 2 out of 5 by LiRiv Needs Attention
This hotel needs management attention. Its an older hotel that has been remodeled but not finished well. There was a large amount of hair in my bathtub when I checked in, very obvious to see, long strands of black hair. My fuse blew when i was blow drying my hair. I called down and 30 min later I still had no power/lights in my bathroom. I went to dinner one night and had out personal items in my room so I put the do not disturb sign out and when i got back, the maid had been in my room and pulled down the bed which bothered me greatly. Why would they enter with the sign out?? Why would they even knock?
June 23, 2014
Rated 2 out of 5 by Ginny99 Faulted check in
Eta Pi Kappa charitable sorority had our annual convention at the Sheraton Downtown Indy Facility. Check-In for each person had a very than desired experience. One of our ladies was even told she had to be a guest of the hotel to be a guest to be in the lobby (yes, that was very awkward for sure!). Also, over half of our rooms booked several months in advance were not ready until almost 6pm.
June 30, 2014
Rated 5 out of 5 by KeiCar Oustanding service
This hotel was the best we had ever stayed at considering the free breakfast and dinner along with free beverages in the lounge. Staff was outstanding in their service and attitude.
June 30, 2014
Rated 5 out of 5 by EMTTraveler Great Stay
We were in town for a conference & were unable to get accommodations at the host hotel, so we were booked at the City Centre. I was NOT disappointed. I didn't even mind walking to the conference. The hotel was great. The staff were extremely friendly & helpful. You're doing a great job, keep up the good work.
June 26, 2014
Rated 5 out of 5 by Rado2014 I recommend it for sure
Stayed at the Sheraton Indy for two nights. Overall experience was great. Very convenient location in downtown. I would stay there again.
June 27, 2014
Rated 4 out of 5 by MMEMME attractive hotel right in the heart of Indianapolis
We just had a short time in the city and wanted a Starwood hotel close to the center. Our Platinum status was well recognized and we were upgraded to a lovely suite. The location is ideal, within walking distance of all the sights in the city center.
June 25, 2014
Rated 2 out of 5 by purplegirl345 Disappointing Stay
I had a 5 day stay at this hotel for my sister's wedding and was very disappointed. The room was not well cleaned, the furniture was worn, and the carpet in my room was stained. The service at the hotel was really sub-par, we had to ask repeatedly for a crib the evening we checked in so our toddler could go to bed. The staff was not very responsive to our request of additional crib sheet, and notifying us when our new room was ready. The checkout process was a mess, I had to spend additional time on the phone getting my bill corrected after we left the hotel. The location is great, being right on the circle, but the hotel need some improvements
October 24, 2012
Rated 5 out of 5 by Nate09 Excellent
The staff was excellent providing 5 Star service and attention. The staff was accommodating in storing my luggage for the day post check out while I was at a Mediation during my 1st visit to Indiana. The was excellent in friendliness and providing a welcomed greeting.
June 25, 2014
Rated 5 out of 5 by Lacy This hotel has great amenities
Great location, ease of parking, professional staff who take their job seriously in serving the customer.
June 25, 2014
Rated 2 out of 5 by VinceWang Could have been better
1.Worst continental breakfast I had in SPG property, manager promised to make a change but never did;
2.Ignored my three calls for room keeping when friends visit, absolute humiliating;
3. No upgrade for SPG gold;
4. Waken up 12 a.m. in the morning, by a huge dryer in the lobby, all the way up to 2 a.m;
5. Although I double checked that I paid off my bill, my card was hit by another charge over $800, which I did not authorize. It looks like FRAUD to me. I asked them about it, they promised to call back but NEVER did;
6. The room always smells wet and weird, when I asked for help, they gave me a fan, which does not help at all;
7. Hotel shuttle charged $100 for single trip to IND airport, ONE WAY, with NO RECEIPT; 8.There was a time that my door lock does not work, room keeping promised to fix it but never came back that night, I waited for hours didn't realize they want me to change room until I called them, late at night. It was exhausting when I finally got to the new room at 1 a.m.; 9. Room key failed like 10 times, there are times that I was late for shuttle because I need to get new keys;
10. TV failed all the time, during FIFA world cup, I had to change back and forth between my room and my friend's room.
June 25, 2014
Rated 5 out of 5 by mom2dnz Wonderful stay
We very much enjoyed our stay. Staff was courteous, helpful, friendly. The room was attractive and comfortable; bed was quite cozy. Really appreciated the little touches that make a nice hotel even better, like the complimentary water in the lobby. You can't beat the location and to have a rooftop pool is the icing on the cake!
June 22, 2014
Rated 4 out of 5 by patricia1 surprising - Great Sheraton
downtown Indianapolis. A bit noisy in the room on the weekends (many activities downtown the weekend of the 14-16th, June), but the room was very comfortable. The bed was great - soft and cushy, great pillows and sheets.
June 23, 2014
Rated 4 out of 5 by Templin48 Great downtown location
June 24, 2014
Rated 5 out of 5 by ajenee Cleanest room EVER!!
This was the cleanest room my husband & I have ever stayed in. The bathroom tile floor was so clean & shiny, you could probably eat off of it. The corners were spotless without the dirt build up. It was just SO clean. The staff was so nice & courteous with knowledge of the city. I would HIGHLY recommend the Sheridan to anyone for downtown visiting. It is well within walking distance to Bankers Life Fieldhouse & Lucas Oil Stadium not to mention one of the museums and of course the GREAT shopping in all directions around the beautiful Monument Circle. Thank You again for your wonderful staff and making our stay so great.
October 20, 2013
Rated 1 out of 5 by GarH No AC in Room... HOT!
Upon checking into our room we discovered that the AC was not working. The front desk was contacted and approx. 2 hours later a building Engineer arrived. He attempted to fix the AC while we were trying to get ready for a early evening wedding. We were informed that upon our return to the hotel that we would either have AC or a new room. Upon our return we discovered a broken fan in our room, no AC and no available rooms. Desk claimed they would have given us a new room or cleaned a dirty room instead of selling out... if only they knew we had no AC.
May 23, 2012
Rated 2 out of 5 by Traci Horrible Hotel
The ONLY thing great about this hotel is the location. We were in town from Florida for a funeral. Read mixed reviews online about this hotel but trusted that a Sheraton would be nice and meet our expectations. Upon check-in we were asked if we would need a parking pass for the parking garage but were not told that it would cost us $25 a day to park at the hotel that we were guests at (ridiculous). We discovered this on the day we checked out and received our bill.The entire hotel desperately needs updating. Our room was on the pool level with a pool view. Every time a guest moved a chair at the pool it was extremely loud in our room. The room was warm and even though we adjusted the air it did not cool down. We asked for a 7:45 wake up call on the morning of the funeral but instead received a 5:45 wake up call. We then had to call back again to request another wake up call so that we wouldn't oversleep. The following morning we wanted to sleep in because we were exhausted so we did not request a wake up call but received one at 7:45 and could not go back to sleep. The pool was absolutely disgusting. The color was off, you could not see the bottom of the pool and there was hair all in the pool. There was nothing "nice" about the pool area either, only the view. You could hear a lot of hall noise in our room. The bathroom layout was small and the toilet is literally underneath the counter. Awful hotel and WAY over priced. Many nicer hotels to choose from in the area. Made a very difficult time even worse for us. Very disappointed.
July 20, 2012
Rated 5 out of 5 by MelloChatt Great Staff
I have family in town and have stayed here 7 or 8 times in the last year or so. Every time the staff has been extremely friendly, upgraded me to a suite, made sure I have club access or breakfast coupons, responded to requests immediately, etc. This is an old hotel, so the rooms are nothing special, but comfortable and in my experience quiet. The location is excellent - you can walk to the major downtown Indy attractions. I've walked to the monuments and the Pacers game from here, as well as multiple restaurants. The club is above average. Parking is convenient. As a platinum I could go elsewhere but I like this place and keep coming back.
January 3, 2012
Rated 1 out of 5 by Custom13 Disappointed
Obviously as a Platinum member I stay at your hotels a lot. This hotel was an embarrassment to say the least. The refrigerator was pulled out and sitting out in the open, faucet handles were missing off the sink, and my favorite...because of the positioning of the toilet UNDER the sink, you had to hold the toilet seat with one hand while trying to...well. I honestly don't see how you can collect money from people for this room. I would love the opportunity to speak to someone about this.
December 7, 2013
Rated 3 out of 5 by RossI AVERAGE
The beds are by far the best part of this hotel. VERY COMFORTABLE!
Otherwise, the room was clean but nothing special. The bathroom has no fan and no water pressure. Paying for parking was not convenient. The bar was lack luster and service there was poor. When asked for a specific drink to celebrate a very special occasion, our party was met w/ an attitude about the work that would have to be done to make it.
The rooftop pool is neat but there's a vast amount of open space up there. PUT IN A HOT TUB!
August 14, 2012
Rated 4 out of 5 by puck1793 stay in indianapolis
I stayed at this hotel from 2/26 through 3/2. The hotel location is excellent and the staff very good. Alixis in particular was extremely helpful with some requested I needed. The hotel has only one downside which is the gym. The gym is extremely small considering the size of the hotel. There is one weight bench and the ceiling is very low so any overhead exercises are not possible. Also the cardio equipment is dated. As noted, the remainder of the hotel is top notch, except for the gym.
March 5, 2012